UCaaS Market Size: New Report Predicts 11% CAGR through 2025

A new report from QY Research published this month pegs the growth of UCaaS services to be 11% through 2025.

The report segments the market by region, manufacturer/provider, and by service type (Telephony, Unified Messaging, Conferencing) and according to the authors, the objectives of the report are:

  • To analyze and study the global Unified Communications as a Service (UCaaS) Market sales, value, status (2013-2017) and forecast (2018-2025).
  • Focuses on the key Unified Communications as a Service (UCaaS) manufacturers, to study the sales, value, market share and development plans in future.
  • Focuses on the global Unified Communications as a Service (UCaaS) Market key manufacturers, to define, describe and analyze the market competition landscape, SWOT analysis.
  • To define, describe and forecast the market by type, application and region.
  • To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints and risks.
  • To identify significant trends and factors driving or inhibiting the market growth.
  • To analyze the opportunities in the Unified Communications as a Service (UCaaS) market for stakeholders by identifying the high growth segments.
  • To strategically analyze each sub-market with respect to individual growth trend and their contribution to the market
  • To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
  • To strategically profile the key players and comprehensively analyze their growth strategies..

 

To purchase or request a sample of the report, go here.

UCaaS Market to Grow More than 25% Annually Between 2017 and 2021

The global unified communication (UC) as a service market is projected to grow at a compound annual growth rate (CAGR) of more than 25% between 2017 and 2021, according to a February 2017 report by market research firm Technavio.

Key points in the report include:

  • Companies in the global market are investing in the integration of collaborative applications such as email, voicemail, and unified messaging to initiate automation in various business processes.
  • The introduction of cloud-based services for UC systems are gaining more popularity than on-premises enterprise collaboration and communication systems in the global market.
  • The emergence of UC as a service helps small and mid-sized businesses to implement advanced UC systems through the pay-as-you-go pricing model.

Market Research Says that Consumer Goods and Retail Sectors Will Lead UCaaS Adoption

A new report from the market research firm Research and Markets posits that “[t]he adoption of UCaaS technology would be largely witnessed in the consumer goods and retail verticals, as streamlining business processes would be quick, and also real-time services and faster transaction closures could be achieved seamlessly.”

The report foresees continue strong growth through the year 2022 in North America, with a compound annual growth rate os 9.2%.

 

Grandstream Announces SkySwitch Interoperability

BOSTON & LAKELAND, Fla.–(BUSINESS WIRE)–

SkySwitch, the ultimate white label platform for hosted PBX resellers, and Grandstream Networks, Inc., connecting the world since 2002 with award-winning SIP unified communication solutions, today jointly announced the certification of Grandstream’s award-winning GXP2100 series line of IP phones with SkySwitch’s Web Centrex platform. This certification means that SkySwitch resellers can deploy Grandstream’s GXP2100 series of Enterprise IP phones with the assurance of compatibility with all major features of the SkySwitch platform.

“We are excited to partner with SkySwitch and offer interoperability with their award-winning platform to Grandstream and SkySwitch resellers alike,” said David Li, CEO of Grandstream. “SkySwitch offers a truly one-of-a-kind white label service platform that is used by a wide variety of telecom, communication and IT service providers throughout the world. The high-quality, reliability and innovation that Grandstream IP phones offer will allow these providers and their resellers to guarantee their customers experience the full breadth of SkySwitch service offerings.”

“Grandstream is truly a pioneer in the SIP world and has built an enviable reputation for building innovative products that combine features and value,” said SkySwitch President, Eric Hernaez. “We are very pleased to welcome Grandstream to the SkySwitch ecosystem as we work together to support the success of SkySwitch resellers worldwide.”

Grandstream’s award-winning GXP2100 series of Enterprise IP phones offer a variety of features designed to fit every user’s need— ranging from simple calling features to high-call volume devices for larger needs. This series of Enterprise IP Phones come equipped with HD audio support, Gigabit speeds, full color-screen operating systems, various BLF/speed dial/extension module options, built-in Bluetooth and POE on aesthetically appealing deigns for added value and productivity. Learn more about these devices by clicking here.

About SkySwitch

SkySwitch is a US-based, next-generation communications platform provider. SkySwitch delivers Infrastructure as a Service (IaaS) and Back office support to our Resellers. This enables our Resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, unified communications and collaboration service (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also, all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

About Grandstream

Grandstream Networks, Inc. has been connecting the world since 2002 with SIP Unified Communications products and solutions that allow businesses to be more productive than ever before. Our award-winning solutions serve the small and medium business and enterprises markets and have been recognized throughout the world for their quality, reliability and innovation. Grandstream solutions lower communication costs, increase security protection and enhance productivity. Their open standard SIP-based products offer broad interoperability throughout the industry, along with unrivaled features and flexibility.

View source version on businesswire.com:http://www.businesswire.com/news/home/20161101006223/en/

MyPillow Rests Easy with Davco and SkySwitch

National Campaign gets custom call center to maximize agent productivity

Lakeland, FL, July 19 2016: When Mike Lindell, the founder and inventor of MyPillow,  wanted to improve the return on investment for his company’s television advertisements, he went to SkySwitch reseller Davco Technologies with a vision about how his company’s inbound call center should work.  Lindell had an idea for a call center that was a mix of in-house and at-home agents that incentivized both equally in order to maximize the ROI of his investments in major national television and radio campaigns.

SkySwitch reseller Davco met his requirements by building an application on top of the SkySwitch Contact Center as a Service (CCaaS) platform that allows both in-house and at-home agents to see calls as they enter the inbound call queue.  Agents can take a call by clicking an Answer button in the application, and calls are delivered to agents on a first-click basis so that there is always an incentive to take a call sooner rather than later. This approach has drastically reduced the answer time and rewards agents that are both efficient and effective.


Davco also built the ability to stagger the inbound visibility by performance.  By tying the call center metrics to MyPillow’s ERP system, the company now has the ability to score agents by answer time, closing percentage, average order value and customer satisfaction – each with its own weight in the overall score.  Using this score, the Davco application routes calls based on prior performance so that higher performing agents (if available) get the chance to take calls before the lower performing agents, continually encouraging all agents to do their best.

According to Lindell, the results have exceeded his expectations.  “The system that Davco built for MyPillow with SkySwitch is a true game changer.  Since word spread about the new MyPillow work environment job-seekers have been stacking up like “cord wood” to apply for open agent positions because we give them the flexibility to work when and where they want, and they know that hard work has tangible results here.”   David Povolny, CEO of Davco Technologies added that “the solution would be equally valuable to any call centric organization that could benefit from the ability to scale call center staff in a flexible and efficient way.”

The SkySwitch CCaaS solution is a true multi-tenant cloud service that delivers all of the features and functionality of an enterprise grade contact center platform in a format that maximizes a reseller’s opportunity for success.   According to Eric Hernaez, President and Founder of SkySwitch “resellers can leverage SkySwitch to empower any small business, such as a doctor’s office or a real estate agency, with the same advanced contact center tools used by the largest corporations.  More than that, however, by building on the system’s open architecture, resellers can create innovative bespoke solutions such as the one that Davco created for MyPillow.”

The SkySwitch CCaaS offering has an open API that allows SkySwitch Resellers to integrate and customize applications system-wide or on a per tenant basis.   With these options, it is possible to tightly integrate 3rd party applications, such as CRM or ERP, into agent desktops, as well as allow business customers to build and execute their own custom applications.

About SkySwitch

SkySwitch (www.skyswitch.com) is a US-based, next-generation communications platform provider.  SkySwitch delivers a Platform as a Service (PaaS) and Back office support that enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered.  The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also, all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

About Davco

Davco Technologies, Inc. established in 1979 provides technology solutions to businesses of all sizes and complexities.  Davco introduced Annaware in 2004 as an Enterprise Resource Planning package also known as “ERP” software.  As a cloud based service, Annaware enables people around the world to leverage critical company information for their business’ success.  Whether you’re the director of sales focused on closing more business, the CFO concentrating on your bottom line, or the COO keenly focused on streamlining your business processes – the efficiencies created by Annaware allow you to do more with less effort.  Key business sectors leveraging the benefits of Annaware today include manufacturing, telecom and call centers alike.

Bigleaf Networks and SkySwitch Partner for VoIP Quality and Network Visibility

SkySwitch joins Bigleaf Cloud Assurance Program for deeper integration with Bigleaf real-time SD-WAN adaptation and monitoring

 PORTLAND, Ore. & LAKELAND, Fla. (October 11, 2016) Bigleaf Networks, the Cloud-first SD-WAN service that optimizes Internet and Cloud performance by dynamically choosing the best connection and adapting QoS in real-time, today announced a partnership adding SkySwitch, a white-label hosted PBX and UCCaaS provider, to Bigleaf’s Cloud Assurance Program.

 Bigleaf’s Cloud Assurance Program helps ensure that partner cloud applications achieve peak performance and mutual customers have peace of mind.  Joint customers of Bigleaf and SkySwitch will enjoy enhanced voice, data, and cloud services through Bigleaf’s network performance analysis and optimization.

 The Cloud Assurance Program centers around Bigleaf’s patent-pending Intelligent Load-Balancing and Dynamic Quality-of-Service (QoS) functionality. Bigleaf provides real-time failover and load-balancing with seamless mid-session re-routing based on ISP circuit quality. Bigleaf’s unique Dynamic QoS technology prioritizes VoIP and other business-critical applications across the public Internet. These innovations provide complete control of both download and upload traffic, and work across ISP circuits with variable bandwidth like cable.

 The Bigleaf Cloud Assurance Program incorporates:

  • Interoperability testing of QoS prioritization, load-balancing and seamless failover of the Assurance Partner’s application traffic.
  • Network peering, where appropriate, to ensure end-to-end QoS protection.
  • Enhanced support for the Assurance Partner’s customers through:
    • Bigleaf Web App visibility and reporting of latency, packet loss and jitter.
    • Joint support training and collaboration on troubleshooting efforts.

 “We’re excited to add SkySwitch to our Cloud Assurance portfolio,” said Bigleaf Founder and CEO Joel Mulkey. “Combining Bigleaf with their VoIP and UC platform, their resellers can offer a joint package to end customers that provides an outstanding experience.”

 “When delivering voice as an over-the-top service, service providers need a sound strategy for ensuring QoS.  Bigleaf’s QoS prioritization and load balancing solution solves this problem.” said SkySwitch President Eric Hernaez. “SkySwitch is working hard to build an ecosystem that white label resellers can leverage to optimize their success in the fast growing market for hosted PBX and UCaaS.  We are very pleased to be working with Bigleaf in this regard.”

 About Bigleaf Networks

Bigleaf Networks is the intelligent networking service that optimizes Internet and cloud performance by dynamically choosing the best connection based on real-time usage and diagnostics. Inspired by the natural architecture of leaves, the Bigleaf Cloud-first SD-WAN platform leverages redundant connections for optimal traffic re-routing, failover and load-sharing. The company is dedicated to providing a better Internet experience and ensuring peace of mind with simple implementation, friendly support and powerful technology. Founded in 2012, Bigleaf Networks is investor-backed, with service across North America. To learn more, visit www.bigleaf.net or talk to Bigleaf at 1-888-244-3133.

 About SkySwitch

SkySwitch delivers Infrastructure as a Service (IaaS) and Back office support to our Resellers.  This enables our Resellers –  communication, telecom, IT service providers – to offer a branded, cloud-based, unified communications and collaboration service (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered.  The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also, all operational and business support systems necessary for a reseller to experience rapid growth and profitability.

SkySwitch and Yealink Announce Solution Interoperability and Evaluation Program

Relationship will allow SkySwitch Reseller Network to Deploy Yealink SIP Phones with Confidence

Xiamen, China and Lakeland, Florida USA – September 27, 2016 – Yealink, the global leading unified communication (UC) terminal solution provider, and SkySwitch, the Ultimate White Label Platform for Hosted PBX Resellers, jointly announced today the certification of ten Yealink desktop IP phones with all major features of the SkySwitch WebCentrex platform. The supported Yealink endpoints, including the business-grade T2 series and the ultra-elegant T4 series, greatly expand the certified device options available to SkySwitch Resellers.

“The cooperation with Yealink addresses the overwhelming demand from our Resellers,” According to Jayson Jones, VP of Business Development for SkySwitch, “Yealink has grown to be a top choice for ITSPs looking to deploy a SIP Phone with premium business features at an excellent value.  Today’s announcement means that SkySwitch Resellers can deploy Yealink phones with the knowledge that all of our platform features are fully supported.”

“We are very pleased to see the successful SkySwitch certification,” said Stone Lu, Yealink Vice President. “SkySwitch offers a proven, solid platform, and extending our endpoints to SkySwitch resellers’ users demonstrates our shared goal to consistently support our customers with the best possible solutions and services,” he added. “We look forward to deepen cooperation with SkySwitch.”

In addition, the companies announced plans for a demo program whereby SkySwitch resellers who have yet to deploy Yealink phones can obtain evaluation units at a discount.

Yealink’s business-grade T2 series are compact, robust and economical phones, while the ultra-elegant T4 series represents the cutting edge of VoIP technology. Together, they offer ten model choices for businesses of any size, budget and technology needs. Customer can choose from entry-level phones to Gigabit phones to touch-screen color phones. More details about Yealink IP phones, visit http://www.yealink.com/. For more information about the SkySwitch platform, please visit www.skyswitch.com.

 

About SkySwitch

SkySwitch (http://www.skyswitch.com) is a US-based, next-generation communications platform provider. SkySwitch delivers Infrastructure as a Service (IaaS) and Back office support to our Resellers. This enables our Resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, unified communications and collaboration service (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also, all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

 

About Yealink

Yealink, the global leading unified communication (UC) terminal solution provider, helps businesses of all sizes make the most of their UC experience and embrace the power of “Easy Collaboration.” Yealink One-stop UC Terminal Solutions unify voice, video and data, and satisfy diverse customer needs and usage scenarios. The company’s comprehensive product portfolio includes video conferencing systems, conference phones, desk IP phones, wireless DECT phones and accessories. Customers from more than 100 countries enjoy Yealink’s reliable UC terminal solutions through its global sales and service network. For more information, please visit: www.yealink.com.

 

White Label PBX Reseller

Teli Communications and SkySwitch launch Preferred Provider Partnership

Teli logoDENVERJuly 20, 2016  – Teli.net, a rapidly-growing national wholesale voice and messaging provider, and SkySwitch, a leading Unified Communications provider, are announcing a partnership whereby SkySwitch will offer Teli SMS and DIDs services to SkySwitch Resellers as a Teli Preferred Provider.

Teli currently handles more than 100 million messages a month in North America and is expanding into the international messaging market.

“As a wholesale messaging and voice provider, we are pleased to create this special partnership with SkySwitch,” said Christopher Brown, CEO of teli.net. “We’re excited because we know of their reputation for quality and integrity. They have a proven, solid platform and we want to be part of their continued success.”

Teli and SkySwitch are integrating systems so that DIDs purchased fom Teli will be instantly auto-provisioned into the SkySwitch platform.

Engineering teams will work together behind the scenes to ensure that all services run smoothly for SkySwitch Resellers. SkySwitch currently works with a multitude of qualified resellers across the country who will benefit from the new communication features of the SkySwitch-Teli partnership.

“Teli’s Advanced API is easy to work with and gives us various options for integration,” offered Eric Hernaez, President of SkySwitch. “Customers will now be able to instantly auto-provision voice and SMS services.   The integration will be seamless for SkySwitch Resellers.”

Teli’s next-generation API allows providers to easily integrate SMS and MMS on longcode and toll free numbers with instant activation. Teli allows sending of SMS text and MMS with pictures and video, a feat that most other VoIP wholesalers do not offer.

About Teli
Teli Communications, LLC is a privately held wholesale telecom provider of global voice termination, North American and International DIDs and DDIs, local and international toll free numbers, and SMS and MMS messaging. Teli.net recently won Best of Show, Most Innovative Product for their API at the 2016 IT EXPO.

Teli has released additional support for XMPP, and SMPP connections. Teli is based in the Denver Tech Center, Englewood, Colorado.

Top 10 Number Porting Pitfalls

Jason Tapolci  posted a great article about the Top 10 Number Porting Pitfalls .  A useful reference for anyone in the Hosted PBX business.

 

Much like with anything in life, if you fail to plan, more than likely you are planning to fail. When it comes to something small like forgetting to plan ahead for lunch, no big deal; head to your office cafeteria. But when the task is larger in scale, such as porting the numbers for your entire business, you will absolutely want to be prepared for the process. Omitting the smallest detail can leave you in quite a time-monopolizing, money-dwindling bind. Save yourself the trouble; before you fall into any number porting pitfalls, read through these ten failures so you don’t become one.

1. Failure to Check if the Number is Portable to the Winning Carrier

Most providers will have a provisioning or porting tool online that allows users to check for number portability. These are very simple to use. Simply enter a telephone number and click enter. If you’re already a VoIP Innovations customer and want to see this in action, log into your BackOffice Account, drop down the Porting tab, and select Provisioning Check. If you’re not a customer, but still want to check this feature out, then sign up for a free trial today!

2. Failure to Confirm the Losing Carrier’s Port Out Process

There are two questions you’ll want to ask the losing carrier:

1) Do they allow partial ports? If you have multiple numbers on your account, find out if you can port out individual numbers or if you have to port all of your numbers at once.

2) Do they require a CSR (Customer Service Record)? The CSR will provide both the losing and winning carriers with account information. It is important to accurately know your CSR information in order to quickly port a number.

3. Failure to Check if there are Any Open/Pending Orders on the Losing Carrier’s Account

Most providers will reject a port out request if there are open or pending port orders. Be sure to ask the losing carrier if this is the case because this will cause a port rejection, which will cost you valuable time!

4. Failure to Confirm the CSR Information with the Losing Carrier

As mentioned in above, guessing or using trial and error could cause a delay in the porting process due to rejections. If your current provider is a CLEC carrier, you should be able to obtain a CSR.

5. Failure to Check if the Number is Active with the Losing Carrier

You cannot port a number that is in an inactive state. All you need to do is make the number active and submit the port request.

6. Failure to Confirm Required DID Features are Supported by the Winning Carrier

Not all providers offer the same DID features, let alone BackOffice functionality. One of the most important items that needs to be done is to verify that the winning carrier can support the DID features that have been promised to your customer base. Taking away features and functionality tends to have a significant impact on the customer’s expectations.

7. Failure to Identify the BTN

The BTN (Billing Telephone Number) is the main account number used by providers to group and organize an account’s telephone numbers for billing purposes. A BTN cannot be ported out before the rest of the numbers unless a new BTN is identified. Be sure to ask the losing carrier which number is your BTN and make this the last number to port out.

8. Failure to Communicate Number Port Status

Number porting has many steps in the process and each step will present a different set of challenges. It is important to know which step each number is currently in, especially if you are porting multiple numbers. Be sure to ask the winning carrier if they have a clearly defined porting process that provides complete transparency and clarity. The quicker the information is passed back and forth the quicker the port will be completed. Fast porting is without a doubt due to great organization and communication.

9. Failure to Understand the Financial Impact of Moving Numbers

Moving numbers around is always a touchy subject with the end users but it can have a dramatic effect on finances if done wrong. There are three moving financial parts to any number port:

1) The NRC (Non-recurring Charges)–these are your one-time porting and activation fees.

2) The MRC (Monthly Recurring Charges)–this is the cost per month to keep your number on the winning carrier’s service.

3) The usage rates–the per minute or per channel fee to handle calls. It is very easy to look at a deal on the surface and think there is an opportunity to save money by porting to another provider.

In reality, it is very easy to actually increase your costs if you don’t calculate these three items correctly.

10. Failure to be Alerted when the Winning Carrier Takes Control

One of the most common pitfalls is for a losing carrier to move a number prior to the FOC (Firm Order Commitment) date causing the number to lose service. It is equally frustrating to have the winning carrier not be ready on the FOC date and the number goes out of service. This leads back to number eight, be sure the provider is organized and communicates well.

 

The original post is here.

Page 1 of 212