SkySwitch Blog

Businesses have galvanized their efforts towards drastically consolidating communications services. They’re feeling the pinch of excessive collaboration tools overcomplicating their tech stack, telephone infrastructure changes, and increased IT budget cuts. Together, these pressures generate enormous opportunities for white-label unified communications as a service (UCaaS) resale, which resolves these pain points when companies need them most.…

The telecom business is booming. In 2023, the market will be valued at $21.5 billion. The introduction of 5G technology and increased demand for high-speed data services have propelled global telecommunications, ranking it among the fastest-growing industries. Now is the ideal time to be a telecom reseller.  The desire for better, faster, more reliable digital…

UCaaS isn’t just seeing a steady growth rate—the industry is expected to grow at 20.6% CAGR annually until at least 2030. This is good news for resellers who add UCaaS to their product offerings: your team can capitalize on that growth and ensure you’re answering the increased demand in your niche.  But this is important…

Company communication structures have changed over the last three years. More people work from remote locations, often on personal devices, which makes corporate communications inconsistent. Nearly three-quarters of businesses are adopting a hybrid environment. However, many organizations need more technology to deliver an effective solution. Almost 50% of employees indicated that lacking digital tools was…

The business world is evolving faster than many tools can keep up. For slow-moving enterprise vendors, the inertia of product development and traditional market testing can leave them floundering to adapt. But for fast-moving selling and reselling organizations, this period of rapid advancement and disruption is the perfect environment for reaching new clients and helping…

Every business needs a solid approach to multi-faceted communication: communication with the public, customers, internal employees, investors, and other stakeholders. Different communication functions require many channels and options that allow everyone to communicate clearly and stay engaged. However, most organizations have work to do regarding all aspects of their business communications, whether internal or external.…

Many businesses have moved their phone services to a VoIP platform in recent years to leverage its convenience, flexibility, and cost savings alongside the communication benefits that come with the latest technology. VoIP provides all the advantages of an enterprise phone system without the cumbersome overhead of expensive equipment, phone line installation, and maintenance.  Becoming…

The ongoing financial success of any business requires meeting and exceeding consumer expectations. While there was a time most merchants and service providers felt reasonably confident outsourcing various aspects of customer care to a call center or answering service, today’s customers expect personalized service with rapid, responsive communication across multiple channels. Companies that fail to…

Two trends have been evident in recent years, in part exacerbated by the COVID-19 pandemic. The first is the shift to remote or hybrid working, which many workers have viewed as a significant improvement in their working lives. A Statista study of workers in January 2021 revealed that 73% wanted flexible working options to continue…

As tech stacks become increasingly complex and communication channels multiply, many organizations are moving towards a UCaaS approach to communication. Unified cloud-based communication is growing in popularity —cloud-based integrated communications platforms saw a rise in subscribers of 29% in 2018, 24% in 2019, and an incredible 41% increase in 2020, accelerated, no doubt, by the…