The SkySwitch Customer OnBoarding System reduces the need for swivel chair provisioning – that is, entering the same customer information into several different system because each is a silo of information unto itself. Further, it streamlines customer sign-up with self-service portals, and automates many of the tasks that today’s communications providers typically face.
The holy grail of all telecom management worldwide is single-touch, flow-through provisioning that orchestrates all underlying systems from switches to billing to trouble management and customer care. While this is often a moving target in the world of unified communications, where services are quickly evolving, SkySwitch offers a compelling solution.
With SkySwitch OnBoarding, it is possible to expose an end-user shopping cart that allows customers to select among various Web Centrex services, pay for them, and provision the underlying facilities needed to activate service immediately.