Solution

Background

Hospitality PBX

Despite to trend for hotel guests to rely on personal mobile devices, telephone systems remain a major expense category for hotel and hospitality operators.

VoIP technology has radically transformed the cost of doing  business in most industries.  In most cases these cost savings are realized by replacing high-cost traditional TDM (Time Division Multiplexing) PBX systems with IP PBX and SIP trunks. Unfortunately, the communications environment in the hospitality industry has lagged significantly.

The Problem

For a 100 room property, it is not uncommon to find Total Cost of Ownership for an on-premise PBX exceeding several hundred thousand dollars  over a 5-year period.    Even if most guests do not use the hotel PBX to make calls, it must still support al of the necessary functions for the small percentage that do use it.

And, although most hospitality operators find the economics of a hosted PBX appealing, integration with the hotel’s Property Management System (PMS) is often an insurmountable hurdle.  Because of the large number of PMS systems, and lack of industry standards among PMS vendors, most hosted PBX operators do not have the focus or expertise needed to solve this problem.

The Solution

The SkySwitch hospitality suite addresses both these challenges by providing the Resellers with a hosted PBX solution that  leverages all of the economic benefits of the cloud, but is still easily integrated with the property’s existing PMS.

 

Features SkySwitch has developed especially for hotels

• Custom services based on guest arrival, departure and payment method

• Housekeeping room status set by phone

• Room message light, wakeup calls and guest voicemail controlled by front-desk

• Private telephone numbers with direct inward dialing for specific guests

• “Do not disturb” on guest room extensions

• Guest room phone name display

• Phone charges posted to guest folio

PMS Vendors

SkySwitch is integrated with these PMS Vendors:

Agilysys Inc

Agilysys is one of the leading technology providers in the worldwide hospitality market. We offer proven software, services, hardware and consultation for hotels, casinos, destination resorts, condominiums and conference centers to streamline operations and enhance guest satisfaction while maximizing profitability. PMS System(s): Visual One System & V1Net

AutoClerk Inc.

AutoClerk(R) is a hotel management software program designed by hotel people for hotel people with the special requirements of medium to small properties in mind. MyHMS offers the latest in Property Management System (PMS) solutions through web-based ASP technology. This guest-centric, user-friendly solution comes complete with fully customizable features, intuitive reporting, multiple optional interfaces, and full integration with GDS/ADS and website booking engine distribution. PMS System(s): AutoClerk, MyHMS

BookingCenter

BookingCenter combines both Desktop and web-based Property Management Software with Central Reservation Services and Global Distribution. By combining the property and distribution management in a single product, BookingCenter empowers properties to compete. Independent and groups of properties partner with BookingCenter to make it easy and simple to manage their properties and expand marketing opportunities. PMS System(s): MyPMS, BookingCenter PMS version 5.03 and above

Cenium A/S

Cenium is a total software solution for the hospitality sector. With one database and a single user interface in the world leading business management system; Microsoft Dynamics NAV, CENIUM managers have fresh, relevant and up to the minute information. CENIUM makes it easy to manage your world by giving you total system integration and a live overview of the status of your operation. PMS System(s): Cenium Hotel/Cenium Property Management (PMS)

CIMSO (Pty) Ltd

INNkeeper: a customer centric, integrated, hospitality management ERP system for resorts, hotels, & hospitality services providers. The suite provides CRM, Communications tracking, PMS & Rates management, Front Office, Central & Internet Reservations, Golf T-bookings, Spa & Wellness, Timeshare, Events & Conferences, Restaurant, Bar & Superette points of sale. Back office provides Debtors, City Ledger Creditors, Stock, General Ledger & Cash books. PMS Systems: INNkeeper, ClientManager GolfManager, MembershipManager, Realtor

Club Intrawest

Club Intrawest is a private resort club for active people who love ski, golf and beach vacations. Club Intrawest has eight exclusive resorts around the world, each uniquely designed to reflect the culture and architecture of the region. Four-season resorts to fit any vacation style. PMS System(s): RCC (Resort Computer Corporation)

Consolidated Resorts

Consolidated Resorts Management, LLC (CRM) and Soleil Management, LLC (SM) provide management services in Hawaii, Nevada, and Floridaa. Together, both companies are among the most dynamic and resourceful management companies in all of North America. Their staffs are well versed in the management services arena and trained to provide superior customer service supported by state-of-the-art technology. PMS System(s): PMS Cornerstone

Enablez

ResortSuite is a fully integrated hospitality management software solution for operations ranging from Spas and Conference Centers to large Four-Season Resorts. PMS System(s): ResortSuite

Execu/Tech Systems, Inc.

Execu/Tech Systems is a technology development and integration firm specializing in hotel property management software as well as restaurant and retail point of sale systems. All of our hospitality software products are developed, maintained, and supported in-house by our own highly skilled and dedicated staff. PMS System(s): HOTEL Premium

Guestline Ltd.

Guestline is a leading supplier of hotel software solutions for the hospitality industry. Guestline design, develop, implement and support Windows (R) and web based Property Management Systems (PMS), Central Reservation Systems (CRS) and EPoS Solutions. Our systems reflect the experience gained from years of working closely with respected hotels and groups. Whether you require a system for a large group of hotels or an independent privately owned hotel, we can provide the right solution. PMS System(s): Guestline and RezLynx

HSS Limited

Hotel Software Systems is the leading provider of hotel property management systems in the limited service sector. With over 4,500 hotels using the FrontClerk 2000 PMS, HSS has the expertise in providing your property with a full solution. Comtrol products allow HSS to provide over 100 new interfaces with their PMS. PMS System(s): FrontClerk 2000 (HSS-Link 1.2)

Hyatt Vacation Ownership

Unlike traditional vacation ownership resorts, the Hyatt Vacation Club’s luxury accommodations are available for weekly stays, or you can make a reservation for any number of available nights. Each residential-style vacation condominium offers elegant appointments with all the comforts of home.

INN-Client Server System (ICSS)

ATRIUM by ICSS is designed with the flexibility to provide for the varied requirements of the “Independent-Minded Hotelier”, smaller chains and property management companies. ATRIUM’s full featured suite of software offers the functionality necessary for both the Hotel/Motel and Vacation Rental/Ownership property management markets. Over 400 interfaces are available to such essential services as Internet Reservations, PBX, Call Accounting, POS, Electronic Key Card Systems, Mini-Bars, Movies/Pay TV, and Voice Mail. On-site installation and training are offered or users may self-install. The ARTIUM system is competitively priced and is backed by our in-house 24/7 customer support and training team. PMS System(s): ATRIUM

iHotelligence Hotel Management Software

iHotelligence is a scalable, flexible and reliable integrated Hotel Management solution for hotels, incorporating PMS, Integrated Booking Engine and Channel Management, CRM, Rate & Yield Management, BI, and reporting functionality and finance suite. The system helps you improve sales, reduce costs, and eliminate innefficiency.

INNfinity Hospitality Systems

INNfinity is a privately-held California corporation. Founded in 1997, INNfinity Inc. is one of the world’s leading developers of Windows-based advanced property management and central reservations systems created to serve the hospitality industry exclusively. PMS System(s): INNfinity & INNfinity Lite & V1 & V2

innRoad, Inc

innRoad is the only Software-as-a-Service (Saas) hotel software solution that seamlessly integrates property management, global distribution, reservations booking, marketing, and revenue management on a single, easy-to-use platform designed specifically for independent hoteliers, hotel chains, and hotel management companies. The vision of innRoad is to make management and selling of hotel rooms easy from anywhere, any time, through any channel, using any device, empowering hoteliers to gain control of their assets while benefiting from superior customer support.

Instant Software

Instant Software has established itself as the leading supplier of software solutions to the Vacation Rental Management industry. We have achieved this position by offering a level of service that is envied by our competitors, outstanding products that are copied by our competitors and innovations that often are not even understood by our competitors. PMS System(s): First Resort & V12.NET

IQWARE

IQware has been “Helping Hospitality Partner With Intelligence” for 25 years. Today, more than 5,000 end users utilize IQware software to help best market and manage more than 120,000 rooms generating more than $3.5 billion in gross room revenue.“Built By Hoteliers For Hoteliers,” IQware’s Global Property Management System and more than two dozen add-on modules optimize operations at properties of all types − limited- and full-service hotels, resorts, condo-hotels, vacation rentals and timeshares — and all sizes — from regional hotel chains to multi-property management companies to small independents, IQware is Your Single-Source Technology Partner! PMS System(s): IQWARE_PMS

LogiSoft Computer Systems

LogiSoft PHMS (Positive Hotel Management System) is a full-featured application that works well in a wide variety of properties, from the large chain and resort hotels to small hotels and mid-sized properties. Positive HMS is a high-technology software specifically designed in Cyprus to meet the demands of Cyprus Hotels PMS System(s): Positive Hotel Management System

MAiS Information Systems

MAiS is an international solution provider specialised in the hospitality industry. We provide our customers with the latest technology and adapt it to their changing needs. In 1998 we developed the revolutionary hotel management system “Fidelity”, which continuously succeeds in the demanding market. Our Fidelity products are being used by large city hotels, small inns, resorts, restaurants and hotel chains. FIDELITY-MAiS team is a dedicated and qualified team of developers, trainers and support engineers, which guarantees high quality services for our clients. We believe that maintenance and ease-of-use is crucial for success of Fidelity systems world-wide. PMS System(s): Fidelity

NorthWind Software Corp. – Maestro PMS

MAESTRO – proven PMS extends to facilitate corporate operations and e-commerce to the worldwide lodging marketplace. This open platform management oriented solution is available multi-platform (UNIX, Linux, Windows/NT) with choice of database. PMS System(s): Maestro PMS

Multi-Systems, Inc / REMco Software Inc.

Serving the hospitality industry since 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management software solutions. With an installed customer base of over 5,800 hotels and resorts throughout North America, MSI is one of the largest privately held providers of fully-integrated property management, sales and catering, marketing, point of sale, web booking, and centralized corporate services. MSI specializes in “total system solutions” for management companies and hotel chains by providing central reservation and property system integration. PMS System(s): MSI CloudPM

Novexsys, LLC

NOVEXSYS LLC was developed in 2007 by Centrada Solutions, a Dallas-based Technology Services company which specializes in serving Hotels, Hotel Owners, and Hotel Management Companies. NOVEXSYS is a Web-based property-management system that provides hoteliers with convenient access to the right information that employees need to turn insight into action – and ultimately drive business success and guest satisfaction. PMS System(s): NOVEXSYS PMS

ONETECH SOLUTION, LLC

ONETECH Solution specializes in the development, implementation and support of solutions for the hotel and motel industry. Our end-to-end solutions, comprised of a combination of software and services, help owners, operators, and managers better market and manage their properties. PMS System(s): ONETECH.PMS

PAR Springer-Miller Systems, Inc.

ATRIO™ from PAR Springer-Miller is an intuitive and module-based suite that simplifies all aspects of guest-centric hospitality technology systems, resulting in streamlined operations, seamless integration, scalability, superior feature velocity, “big picture” views and most important—lower costs. ATRIO reduces the Total Cost of Ownership (TCO) by embracing cloud-computing, minimizing on-property technology and introducing an innovative user experience that substantially reduces training time and increases staff efficiency and productivity. PMS System: ATRIO

RezStream

RezStream Professional is flexible, powerful, property management software specifically designed for hotels, inns, resorts, condos, spas, vacation rentals, or any business with similar reservation needs. Easily create and manage daily and hourly reservations, point of sale charges, packages, and guest history for direct marketing offers and specials. PMS System(s): RezStream Professional

RSI International

A welcome advantage. RoomKey by RSI offers the only hosted centralised property management solution with anytime, anywhere access, a fully integrated online reservation booking engine, plus access to unlimited new business through our connection to GDS and Internet Distribution Systems. PMS System(s): RoomKey, RoomKey Express

Sabre Hospitality Solutions

Sabre Hospitality Solutions provides technology to the global hospitality industry. It operates one of the industry’s largest Software-as-a-Service businesses. Its central reservations and property management system, internet marketing and distribution solutions are used by more than 17,000 hotels around the world. With offices in the U.S., Brazil, U.K, The Netherlands, Singapore, Hong Kong , Tokyo and Australia, Sabre Hospitality generates more than $12 billion in revenue for its hotels each year.Sabre Hospitality Solutions is part of Sabre Holdings, a global travel technology company serving the world’s largest industry- travel and tourism. PMS System(s): SynXis Property Manager

Skyware Systems

Skyware Systems specializes in software solutions for the hospitality industry. Our main products are Skyware PMX for Hotel Front Office operations and Skyware Sales and Catering for Conference Center operations. – a full functioning, feature rich, totally web based solution.

Systems Products International

SYSTEMS PRODUCTS INTERNATIONAL, INC. was founded over 25 years ago in Miami, Florida to address the specific software needs of the burgeoning timeshare industry in the United States. In the quarter century since that time, SPI has grown to become the leading independent software manufacturer serving the vacation ownership industry on a worldwide basis. PMS System(s): SPI Win

Wyndham Vacation Ownership

Through its two primary consumer brands, Fairfield Resorts and Trendwest Resorts, Wyndham Vacation Ownership has developed or acquired over 140 vacation ownership resorts throughout North America and the South Pacific that represent more than 18,000 individual ownership units and more than 750,000 owners of vacation ownership and other real estate interests. PMS-System(s): Focus