Overview

The SkySwitch Web Centrex solution is Hosted PBX and UCaaS on steroids.   Created for white label resellers, it has been designed to optimize your success by delivering a comprehensive set of business-class end user features in a platform that is easy to use and easy to manage.

The SkySwitch Web Centrex platform  allows you to seize the growing market for cloud communications services with confidence, knowing that the underlying platform is built with best-of-breed components and is backed by experienced industry veterans who know what it takes to deliver enterprise-class business solutions.

Robust Features.   SkySwitch takes full advantage of the SIP network architecture to deliver a comprehensive set of Class 5 and IP-Centrex calling features in a format that is flexible, efficient and future friendly.     Rest assured that your platform is future proof – as  technology and markets continue to evolve, new features will be added as application servers that are managed by the  platform’s robust SIP Session Control stack.

Scalability.  As a fully managed service, SkySwitch lets you focus on your business without the pain that typically accompanies growth. Whether you have a handful of customers or thousands, SkySwitch will deliver the same rock solid performance, day in and day out.

Reliability.  Our seasoned management team knows what its like to lose sleep because of network downtime, and we don’t like it any more than you do. As a result with have engineered reliability into every aspect of our network and offer 99.999 service level guarantees for all mission critical functions.

Redundancy.   The SkySwitch platform is a geographically redundant infrastructure-as-a-service offering that is delivered from InterNAP’s industry leading colocation facilities in New York and Dallas.   When you combine InterNAP’s route optimizing P-NAP technology with our seamless failover using active-active application servers, our network architecture guarantees the highest uptime levels possible.

Pricing.   Our per seat pricing allows you to pay-as-you-grow with no capital expenses and linear, predictable operating expenses.

Telco.   SkySwitch is  a neutral platform vendor.  As such, you have the flexibility to use your own PSTN termination providers with our BYOT options.    However, you will always have access to competitively priced prepaid DIDs and PSTN termination service, using our top tier carrier network.   Our Telco portal is a fully automated tool  that allows you to order and manage your DIDs and prepaid account.

 

Features


When it comes to features, SkySwitch Web Centrex shines. Your sales staff will be delighted because the system practically sells itself.

User Features

  • Account Codes
  • ANI/CLI Customizations
  • Anonymous Call Rejection
  • Authentication by Digest
  • Busy Lamp Field
  • Call Forwarding
    • Call Forwarding Always
    • Call Forwarding Busy
    • Call Forwarding No Answer
    • Call Forwarding Not Reachable
    • Find Me (multiple numbers)
    • Sync with Server
  • Call Logs (Inbound and Outbound)
  • Call Monitoring
    • Automatic Recording
    • Supervising Mode
    • Silent Monitoring
  • Call Notify
  • Call Pick Up
    • Call Pick Up Department
    • Call Pick Up Domain
    • Directed Call Pickup
  • Call Recording
  • Call Return
  • Call Status (Real-time in User Portal)
  • Call Transfer
    • Attended Transfer
    • Blind Transfer
    • Intercom Transfer
    • Transfer to Voicemail
  • Call Waiting
  • Calling Line ID Delivery Blocking
  • Calling Name Retrieval
  • CDRs
  • Charge or Billing Number
  • Client Call Control (API and User Portal)
  • Conferencing (Multi-Way Calling)
    • Convene Conference
    • Invite Attendees
    • Multiple Conference Rooms
    • Scheduled/Instant Conference
    • Web-based Setup
  • Device Auto Provisioning
  • Direct Inward Dialing
  • Directed Call Park
  • Directed Call Pickup
  • Diversion Inhibitor
  • Do Not Disturb
    • Sync with Server
  • Extension Dialing
  • External Calling Line ID Delivery
  • Hunt Groups
  • In-Call Service Activation
  • Instant Messaging (via XMPP or SIP SIMPLE)
  • Intercom
  • Internal Calling Line ID Delivery
  • Last Number Redial
  • Message Waiting Indicator
  • Music-On-Hold
    • System Default Music-on-Hold
    • Personalized Music-on-Hold
  • Phone Status
  • Presence
  • Privacy
  • Selective Call Acceptance
  • Selective Call Rejection
  • Simultaneous Ring
  • Shared Call Appearance
  • Three-Way Call
  • Two-Stage Dialing
  • Video Telephony
  • Voicemail
    • Default Greetings
    • Customizable Greetings
    • Name Recording
    • Email Notification
    • Voicemail Forwarding
    • Forwarding to Email
    • User Portal (View, Save Delete)
    • Voice Messaging Group
    • Voice Messaging Call Back
  • Web User Portal
    • Contact List with Presence
    • Click to Call
    • Inbound Call Handling Rules
    • Screen Pops
    • Messaging

Group Features

  • ACD
  • Auto Attendants
    • Personal Auto Attendants
    • Scheduled Auto Attendant
    • Chained Auto Attendants
  • Barge In
  • Business Trunking
  • Call Intercept
  • Call Park
    • Directed
    • Dynamic
  • Calling Group ID Deliver
  • Configurable Extension Dialing
  • Configurable Feature Codes
  • Configurable Directories
  • Device Inventory
  • Department Support
  • Group Announcements
  • Group Custom Ringback
  • Group Instant Messaging
  • Hot Desking
  • Hoteling
  • Hunt Groups
  • Instant Group Call
  • Listen In
  • Office Manager Portal (Web portal)
    • Active Calls
    • Auto Attendant Designer
    • Call Records
    • Call Statistics
    • Conference Bridge Configuration
    • Device provisiong
    • Moves, Adds, Changes
    • Music on Hold Upload
    • Queue Management
    • Voicemail Management
  • Night Mode
  • Paging
  • Simultaneous Ring (group)

System Features

  • Brandable Portals
    • All User Levels
    • Configurable Permissions
    • Custom Domains
    • Secure
  • Custom Integrations
  • API
    • Access all System Funtions
    • Call Control
    • Configurable OAuth Permissions
    • Even Subscriptions (webhook)
    • Mature and Well Documented
  • Fault Tolerant
    • Active-Active Architecture
    • Geo-distributed
    • Highly Scalable
    • Rolling and Hitless upgrades
  • Security and Fraud Detection
    • Auto Block Failed Registrations
    • Auto Block SIP Port Scanning
    • Auto Block Promiscuous SIP Devices
    • Velocity Filter for Bad Digits
  • Device Provisioning
    • Customized Directories
    • Domain and Device Overrides
    • MAC Management
    • Remotely Triggered Updates
    • Supports Major SIP Phones
    • Zero Touch Device Configuration
  • Regulatory Compliance
    • 911 Emergency Calling Solution
    • CALEA (lawful intercept)

For more detailed information on SkySwitch WebCentrex features, click here.

Uptime

SkySwitch n-Share Architecture

The SkySwitch platform uses always-available n-Share clusters co-located in geographically diverse data centers.

Most high-availability or n+1 redundancy schemes rely on a primary and failover node. In contrast, the n-Share system is Always Available.  That means that we provide identical service across multiple locations in real-time. With seamless and transparent failover between nodes, service disruptions are avoided because customer connections are automatically transferred to any nodes available.

So, a voicemail can be left on a Dallas feature server, and retrieved on the New York server immediately, even if the Dallas server is no longer available. It also means that feature options (such as call-forwarding or other * codes) take effect across all servers immediately.

As network traffic grows, SkySwitch adds capacity by deploying additional n-Share nodes. Newly added nodes are added to the n-Share mesh and automatically become available to share call processing tasks across all nodes dynamically and with zero downtime.  This means that we can expand to accommodate Reseller growth with zero impact on the availability of services to end users.

Where other high-availability schemes require the use of active and standby servers (with the standby servers left idle in readiness for a problem) n-Share creates efficiencies by dynamically distributing load across all available servers. This means that load can be dynamically shared across all connected nodes based on geographic distance from the user. Especially in cases where media-anchoring is required, this optimizes quality of service by ensuring voice and video payload will take the shortest path between the sender and receiver.

Mobile workers are now using SIP mobility clients (such as the PBX Fone mobile client) running over 3G and 4G wireless networks, where network conditions are often unpredictable. As a result, the ability to maximize quality of service in a scalable and reliable way is becoming more important than ever.  On that front, SkySwitch has you covered.

Provisioning

The SkySwitch Device Provisioning Server simplifies the management of SIP end-user devices by significantly accelerating device registration and deployment.  With built-in support for all major device vendors, it delivers unparalleled ease of management  to Resellers and zero-touch device configuration and customization for end users.

Key Benefits

The SkySwitch Device Provisioning Server enables you to:

  • Support all major device vendors, including Polycom, Yealink, Grandstream and Cisco to name a few
  • Provision programmable keys and soft buttons for Call Parking, Multicast Paging, SLA, Call Pickup, Speed Dial, BLF/Presence, Call Recording and more
  • Apply configurations to an entire office or a single device.
  • Trigger configuration updates and reloads remotely (including phone firmware updates)
  • Provision any number of devices remotely, without having to manually configure SIP handsets
  • Upload device information in batches from a csv file, or programmatically through our flexible API
  • Control configuration profiles efficiently, with no duplication of existing provisioning data
  • Enable geographic load distribution by provisioning devices based on their geo location
  • Reduce costs by eliminating engineer involvement with enterprise installations of individual telephones (either onsite, or over the phone)
  • Delegate the day-to-day administration of most phone features and settings to SMB employees (administrators or end-users) through our intuitive PBX Management portals.

 

 

Billing and CRM


For billing and back-office functions, SkySwitch offers Rev.io (formerly H2O), a carrier-grade solution tailored to the needs of Communications Service Providers. Rev.io is a next-generation platform used by leaders in the Wireline, Wireless, and VoIP markets. It can rate, tax, bill, collect and manage the services you provide to your customers.

When used by white-label resellers, the Rev.io platform excels in the following areas:


 

  • Customer Service (CRM)
  • Billing and Invoicing
  • Automated Reporting
  • Telecom Taxation


When combined with the other components of the SkySwitch white label ecosystem, Rev.io becomes part of a truly integrated and highly-automated service delivery platform that can streamline all aspects of your UCaaS business.

SkySwitch chose Rev.io based in no small part on the capabilities of the Overgroup team.  Overgroup is a software-as-a-service company that develops innovative billing, CRM and management solutions. Since its founding in 2002, Overgroup has grown to be the go-to solution for companies across the US. Overgroup benefits from being privately funded, profitable, and having a dedicated founding team that continues to lead the company today. The company takes a long-term view on the ever-changing markets and takes an active role in its evolution and development.  All the while keeping focus on its clients and helping them to achieve success in every way we can.

The flexible, scalable and secure Rev.io billing and back-office system can be used to bill for all SkySwitch services and any other product or service that you sell. The combination will give you a distinct competitive advantage with subscription management, discounts, flexible rating and more.

 


 

 

  • Customer Service (CRM)

Fast & accurate customer service is critical in today’s telecom market – Rev.io’s hosted OSS telecom software provides an integrated customer profile giving your team the tools it needs to connect with your customers and deliver confident & quick service. Rev.io’s CRM services provide automated tools to empower your customers to take charge of their telecom accounts.

Unified Customer Profiles

Rev.io’s integrated customer profile offers a consolidated view into your customer. Quickly see name, contacts, services, bills (including PDFs), open tickets, orders, and more, all in one place.


Unique Customer Tagging

Rev.io’s unique tagging feature enables your team to categorize and quickly identify telecom customers with specific needs to enable you to provide better customer service and build customer loyalty.


Detailed Customer Support Notes

Notes are often misused and can be difficult to interpret. Rev.io telecom software offers note categorization, popup notes, reminders, & more, to enable you to properly document customer communications and history.

  • Billing & Invoicing

Bill anything and everything with Rev.io’s comprehensive & scalable telecom billing platform. This back-office telecom billing software offers real-time rating & mediations, accurate taxation, prepaid & postpaid telecom billing, multi-location billing, residential & business telecom billing, and more.

Monthly Recurring Charges

A fast and accurate recurring billing engine enables Rev.io telecom billing software to bill for monthly, quarterly, and annual arrangements for business or residential telecom customers.


Accurate Taxation

SkySwitch has partnered with the Compliance Solutions, to provide taxation you can depend on. The CSI tax calculation engine is an integrated part of the Rev.io solution and will provide you with peace of mind, knowing that obligations to collect and remit taxes are handled correctly.


Auto Pay

Enable your telecom customers to sign-up for auto pay to have their accounts debited automatically on a monthly basis with Rev.io billing software. ACH and credit card payments are accepted through Authorize.net. Other supported payment processors include Stripe, PayScape and IP Pay.

  • And Much More…

Do more with less. Rev.io telecom software’s integrated provisioning supports an increasing number of mobile & wireline telecom carriers and devices each day. Manage more with EDI & XML, built-in telecom support ticketing, automated collections, and configurable workflow processes. 

Automated Telecom Reports

Reports can be scheduled for maximum efficiency. Want a weekly summary of sales or accounts receivable? Want to keep track of top performance by sales rep per day? Build a report & schedule it to be sent to you automatically each day, week, or month, to help you consistently & carefully manage your operations.


Customizable Reporting

In addition to many built-in reports, you can quickly create your own, customizable telecom reports to drill-down into your customers, billing, accounts receivable, commissions, & more; allowing you to efficiently and effectively manage your telecom business.


Online Signup for Customer Support

Empower your telecom customers to take charge of their account to make payments, request changes, and more, 24/7 with our automated phone-based IVR and online telecom customer support portal. Customers simply sign up online.

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