Overview


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The SkySwitch Web Centrex solution is Hosted PBX and UCaaS on steroids.   Created for white label resellers, it has been designed to optimize your success by delivering a comprehensive set of business-class end user features in a platform that is easy to use and easy to manage.

The SkySwitch Web Centrex platform  allows you to seize the growing market for cloud communications services with confidence, knowing that the underlying platform is built with best-of-breed components and is backed by experienced industry veterans who know what it takes to deliver enterprise-class business solutions.

Robust Features.   SkySwitch takes full advantage of the SIP network architecture to deliver a comprehensive set of Class 5 and IP-Centrex calling features in a format that is flexible, efficient and future friendly.     Rest assured that your platform is future proof – as  technology and markets continue to evolve, new features will be added as application servers that are managed by the  platform’s robust SIP Session Control stack.

Scalability.  As a fully managed service, SkySwitch lets you focus on your business without the pain that typically accompanies growth. Whether you have a handful of customers or thousands, SkySwitch will deliver the same rock solid performance, day in and day out.

Reliability.  Our seasoned management team knows what its like to lose sleep because of network downtime, and we don’t like it any more than you do. As a result with have engineered reliability into every aspect of our network and offer 99.999 service level guarantees for all mission critical functions.

Redundancy.   The SkySwitch platform is a geographically redundant infrastructure-as-a-service offering that is delivered from InterNAP’s industry leading colocation facilities in New York and Dallas.   When you combine InterNAP’s route optimizing P-NAP technology with our seamless failover using active-active application servers, our network architecture guarantees the highest uptime levels possible.

Pricing.   Our per seat pricing allows you to pay-as-you-grow with no capital expenses and linear, predictable operating expenses.

Telco.   SkySwitch is  a neutral platform vendor.  As such, you have the flexibility to use your own PSTN termination providers with our BYOT options.    However, you will always have access to competitively priced prepaid DIDs and PSTN termination service, using our top tier carrier network.   Our Telco portal is a fully automated tool  that allows you to order and manage your DIDs and prepaid account.

 


Netsapiens-Certified-Cloud-Partner-Seal-BLUESkySwitch is a certified  NetSapiens Service Cloud Partner

The SkySwitch Web Centrex platform is built around the NetSapiens SNAPsolution.   NetSapiens has been a recognized leader in the VoIP industry since 2003, and powers many of the most successful next generation service providers today.

Features


When it comes to features, SkySwitch Web Centrex shines. Your sales staff will be delighted because the system practically sells itself.

User Features

  • Account Codes
  • ANI/CLI Customizations
  • Anonymous Call Rejection
  • Authentication by Digest
  • Busy Lamp Field
  • Call Forwarding
    • Call Forwarding Always
    • Call Forwarding Busy
    • Call Forwarding No Answer
    • Call Forwarding Not Reachable
    • Find Me (multiple numbers)
    • Sync with Server
  • Call Logs (Inbound and Outbound)
  • Call Monitoring
    • Automatic Recording
    • Supervising Mode
    • Silent Monitoring
  • Call Notify
  • Call Pick Up
    • Call Pick Up Department
    • Call Pick Up Domain
    • Directed Call Pickup
  • Call Recording
  • Call Return
  • Call Status (Real-time in User Portal)
  • Call Transfer
    • Attended Transfer
    • Blind Transfer
    • Intercom Transfer
    • Transfer to Voicemail
  • Call Waiting
  • Calling Line ID Delivery Blocking
  • Calling Name Retrieval
  • CDRs
  • Charge or Billing Number
  • Client Call Control (API and User Portal)
  • Conferencing (Multi-Way Calling)
    • Convene Conference
    • Invite Attendees
    • Multiple Conference Rooms
    • Scheduled/Instant Conference
    • Web-based Setup
  • Device Auto Provisioning
  • Direct Inward Dialing
  • Directed Call Park
  • Directed Call Pickup
  • Diversion Inhibitor
  • Do Not Disturb
    • Sync with Server
  • Extension Dialing
  • External Calling Line ID Delivery
  • Hunt Groups
  • In-Call Service Activation
  • Instant Messaging (via XMPP or SIP SIMPLE)
  • Intercom
  • Internal Calling Line ID Delivery
  • Last Number Redial
  • Message Waiting Indicator
  • Music-On-Hold
    • System Default Music-on-Hold
    • Personalized Music-on-Hold
  • Phone Status
  • Presence
  • Privacy
  • Selective Call Acceptance
  • Selective Call Rejection
  • Simultaneous Ring
  • Shared Call Appearance
  • Three-Way Call
  • Two-Stage Dialing
  • Video Telephony
  • Voicemail
    • Default Greetings
    • Customizable Greetings
    • Name Recording
    • Email Notification
    • Voicemail Forwarding
    • Forwarding to Email
    • User Portal (View, Save Delete)
    • Voice Messaging Group
    • Voice Messaging Call Back
  • Web User Portal
    • Contact List with Presence
    • Click to Call
    • Inbound Call Handling Rules
    • Screen Pops
    • Messaging

Group Features

  • ACD
  • Auto Attendants
    • Personal Auto Attendants
    • Scheduled Auto Attendant
    • Chained Auto Attendants
  • Barge In
  • Business Trunking
  • Call Intercept
  • Call Park
    • Directed
    • Dynamic
  • Calling Group ID Deliver
  • Configurable Extension Dialing
  • Configurable Feature Codes
  • Configurable Directories
  • Device Inventory
  • Department Support
  • Group Announcements
  • Group Custom Ringback
  • Group Instant Messaging
  • Hot Desking
  • Hoteling
  • Hunt Groups
  • Instant Group Call
  • Listen In
  • Office Manager Portal (Web portal)
    • Active Calls
    • Auto Attendant Designer
    • Call Records
    • Call Statistics
    • Conference Bridge Configuration
    • Device provisiong
    • Moves, Adds, Changes
    • Music on Hold Upload
    • Queue Management
    • Voicemail Management
  • Night Mode
  • Paging
  • Simultaneous Ring (group)

System Features

  • Brandable Portals
    • All User Levels
    • Configurable Permissions
    • Custom Domains
    • Secure
  • Custom Integrations
  • API
    • Access all System Funtions
    • Call Control
    • Configurable OAuth Permissions
    • Even Subscriptions (webhook)
    • Mature and Well Documented
  • Fault Tolerant
    • Active-Active Architecture
    • Geo-distributed
    • Highly Scalable
    • Rolling and Hitless upgrades
  • Security and Fraud Detection
    • Auto Block Failed Registrations
    • Auto Block SIP Port Scanning
    • Auto Block Promiscuous SIP Devices
    • Velocity Filter for Bad Digits
  • Device Provisioning
    • Customized Directories
    • Domain and Device Overrides
    • MAC Management
    • Remotely Triggered Updates
    • Supports Major SIP Phones
    • Zero Touch Device Configuration
  • Regulatory Compliance
    • 911 Emergency Calling Solution
    • CALEA (lawful intercept)

For more detailed information on SkySwitch WebCentrex features, click here.

Video

Always Available

SkySwitch n-Share Architecture

The SkySwitch WebCentrex platform uses always-available n-Share clusters co-located in New York and Dallas.

Most high-availability or n+1 redundancy schemes rely on a primary and failover node. In contrast, the n-Share system is Always Available.  That means that we provide identical service across multiple locations in real-time. With seamless and transparent failover between nodes, service disruptions are avoided because customer connections are automatically transferred to any nodes available.

So, a voicemail can be left on a Dallas feature server, and retrieved on the New York server immediately, even if the Dallas server is no longer available. It also means that feature options (such as call-forwarding or other * codes) take effect across all servers immediately.

As network traffic grows, SkySwitch adds capacity by deploying additional n-Share nodes. Newly added nodes are added to the n-Share mesh and automatically become available to share call processing tasks across all nodes dynamically and with zero downtime.  This means that we can expand to accommodate Reseller growth with zero impact on the availability of services to end users.

Where other high-availability schemes require the use of active and standby servers (with the standby servers left idle in readiness for a problem) n-Share creates efficiencies by dynamically distributing load across all available servers. This means that load can be dynamically shared across all connected nodes based on geographic distance from the user. Especially in cases where media-anchoring is required, this optimizes quality of service by ensuring voice and video payload will take the shortest path between the sender and receiver.

Mobile workers are now using SIP mobility clients (such as the PBX Fone mobile client) running over 3G and 4G wireless networks, where network conditions are often unpredictable. As a result, the ability to maximize quality of service in a scalable and reliable way is becoming more important than ever.  On that front, SkySwitch has you covered.

Automated Provisioning

The SkySwitch Device Provisioning Server simplifies the management of SIP end-user devices by significantly accelerating device registration and deployment.  With built-in support for all major device vendors, it delivers unparalleled ease of management  to Resellers and zero-touch device configuration and customization for end users.

Key Benefits

The SkySwitch Device Provisioning Server enables you to:

  • Support all major device vendors, including Polycom, Yealink, Grandstream and Cisco to name a few
  • Provision programmable keys and soft buttons for Call Parking, Multicast Paging, SLA, Call Pickup, Speed Dial, BLF/Presence, Call Recording and more
  • Apply configurations to an entire office or a single device.
  • Trigger configuration updates and reloads remotely (including phone firmware updates)
  • Provision any number of devices remotely, without having to manually configure SIP handsets
  • Upload device information in batches from a csv file, or programmatically through our flexible API
  • Control configuration profiles efficiently, with no duplication of existing provisioning data
  • Enable geographic load distribution by provisioning devices based on their geo location
  • Reduce costs by eliminating engineer involvement with enterprise installations of individual telephones (either onsite, or over the phone)
  • Delegate the day-to-day administration of most phone features and settings to SMB employees (administrators or end-users) through our intuitive PBX Management portals.