SEAT CALCULATIONS

  • A Seat (User Seat or Call Center Seat) is counted once a device is assigned to an extension. A device is not required to be registered for a Seat to be counted.
  • User seat charges are determined each month by the highest count of unique active seats within your domain between bill cycles.
  • A device can be hardware phones, Soft phones, ATA's or Fax ATAs. Conferences are counted as a unique Seat when not assigned to a User.
  • Any seats with devices added between bill cycles are counted and billed in the next bill cycle. We do not prorate newly added or deleted seats during bill cycles.
  • Multiple devices assigned to a unique user are counted as one billable seat.
  • Once a RESELLER reaches 103+ User Seats we will apply a credit reduction of 3 seats off the total count used for the next bill cycle statement calculations. This credit allocation is to be used by the RESELLERS for support and testing.

FEATURE CALCULATIONS (Call Recording & Voicemail Transcription)

  • Feature charges are determined each month by the highest count of the respective feature activated by a unique user seat within your domain between bill cycles.
  • Features added by a user seat between bill cycles are counted and billed in the next bill cycle. We do not prorate newly added or deleted features during bill cycles.

SIP TRUNKING CALCULATIONS

  • SIP Trunk paths are determined each month by the highest count of the respective paths for each domain between bill cycles.
  • SIP Trunk paths added between bill cycles are counted and billed in the next bill cycle. We do not prorate newly added or deleted SIP Trunk paths during bill cycles.