All Tenfold CRM seats will include the following functionality within the “Basic Callanize Connector” More extensive functionality can be found within the upgrade subscriptions of Tenfold.

  • Click to Dial in CRM and on all Browser Pages
  • Automatic Call Logging to CRM
  • Note taking through the extension
  • Caller info Screen Pops on both inbound/outbound calls in CRM and on any Browser Tab
  • Activity History Shown in Screen Pop (Including Calls, Emails and Future Tasks from the CRM)
  • Create new records on no match found
  • Add New Number to Existing Contact when Selected from No Match Found Search
  • Ability to Select Single Match from Multiple Match Selection
  • Reporting through CRM since all calls are logged as activities with meta data