Hosted PBX without the Headaches:  Troubleshooting

 

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Having the best tools and processes to resolve service issues is often the difference between retaining a customer or starting them on the journey to finding another provider.

This paper details the difference between a typical service problem resolution process, and how a service problem resolution takes place with a SkySwitch Reseller

 

SkySwitch gives our resellers the most complete and integrated suite of troubleshooting tools

  • Quickly find reported issues with limited input from the customer.
  • Isolate the SIP logic for the call with a single click
  • Dive deeper into the Switch Logic with another click
  • Easily view:
    • RTP Stream Statistics
    • MOS
    • Packet Loss
  • Share Logs and other results without email or compromising security