Hosted PBX without the Headaches: Troubleshooting
Having the best tools and processes to resolve service issues is often the difference between retaining a customer or starting them on the journey to finding another provider.
This paper details the difference between a typical service problem resolution process, and how a service problem resolution takes place with a SkySwitch Reseller
SkySwitch gives our resellers the most complete and integrated suite of troubleshooting tools
- Quickly find reported issues with limited input from the customer.
- Isolate the SIP logic for the call with a single click
- Dive deeper into the Switch Logic with another click
- Easily view:
- RTP Stream Statistics
- Packet Loss
- Share Logs and other results without email or compromising security