February 26-28, 2017

Indian Rocks Beach, St. Petersburg, Florida


Time Description
7:00am – 2:00pm Group Event – Deep Sea Fishing
7:00pm – 9:30pm Reception and Fish Fry


Time Meeting Room A Meeting Room B
7:30am – 8:10am Registration and Coffee Bar
8:10am – 9:00am Opening Remarks and the Year in Review
9:10am – 10:00am Industry Overview – Where we’re headed
10:10am – 11:00am Vendors Presentations
11:10am – 12:00 noon Reseller Roundtable – Panel Discussion on Best Practices, Moderated by Jayson Jones
12:00 noon – 1:00pm Lunch
1:10pm – 2:00pm Training – Hosted PBX, the Basics Training – Call Center, the Basics
2:10pm – 3:00pm Training – Managing Telco: Termination, DIDs and Faxes Training – Setting Up and Managing Web Conferences
3:10pm – 4:00pm Training – NDP and Overrides, the Basics Training – NDP and Overrides, Advanced
4:10pm – 5:00pm Training – Billing Best Practices, Working with Rev.io Training – Billing Best Practices, Alternatives to Rev.io
6:30pm – 9:00pm Group Dinner


Time Meeting Room A Meeting Room B
7:30am – 8:10am Registration and Coffee Bar
8:10am – 9:00am Reseller Roundtable – Panel Discussion on Selling Call Center Services, Moderated by Eric Hernaez
9:10am – 10:00am Marketing Matters – 8 ways to make your service more sticky and set yourself apart from competitors
10:10am – 11:00am Training – Polycom Best Practices Training – Yealink Best Practices
11:10am – 12:00 noon Training – The Role of SD-WAN in Managing QoS
12:00 noon – 1:00pm Lunch with Keynote Speaker Ron Marks
1:10pm – 2:00pm Training – Understanding SIP Ladder Graphs, the Basics Training – Understanding SIP Ladder Graphs, Advanced
2:10pm – 3:00pm Training – Introduction to VoIP QoS and RTP-Sight Training – Advanced PCAP Analysis using Wireshark
3:10pm – 4:00pm Training – Optimizing SimpleWan for SkySwitch Training – Optimizing Bigleaf for SkySwitch
4:10pm – 5:00pm Closing Remarks and Q&A



“We attended the inaugural Vectors 2016 event as a new SkySwitch reseller and we were not sure what to expect. As it turned out, the entire conference was fantastic and it was so nice to meet the entire SkySwitch team in person, and what a great team they are! The interaction with the other resellers was amazing with everyone sharing a variety of solutions and marketing ideas with each other. We will be definitely be attending Vectors 2017 to enjoy the hospitality of the SkySwitch crew and renew our friendships from last year.”

J. Carlson and D. Haldane, Unified Communications LLC