3) Important customer data travels with your employee
If an employee uses their personal phone number to conduct business with clients, you may run into tricky privacy issues. By using a personal number to call or text clients and prospects, now all of that important contact information, call logs, text messages and voicemails, travel with the employee — even after they leave the company.
That’s where the ReachUC softphone comes in handy. If an employee decides to leave their company, their business phone number can be deactivated so that they no longer have access to private customer information. This way, the company retains information that belongs to them and mitigates any customer privacy issues they could have faced.