Search results for: business sms

In recent years, more and more of the companies I use, including my car dealership, where I get my car serviced, my doctor’s and dentist’s offices and other service providers, have wisely started using SMS reminders to keep in touch with me. There’s a good reason for this – as with most Americans, our mobile…

It’s no secret that I think Business SMS presents a fantastic opportunity for UCaaS providers to increase ARPU and make services stickier. Business owners know that  SMS is a valuable part of their lead acquisition and customer engagement process.  But today most SMS communication is done with a personal mobile device that is not integrated…

Introduction Text messaging (SMS) is the most used data service in the world. (Nielsen, Pew Internet Research.)  Usage is not  limited by age, economics or geographic location. Adults over 55+ are sent and receive 16+ text messages a day (Experian Marketing Services). Texting is as much a part of the consumer market as it is…

One of the best features of the new SkySwitch Business SMS service is the ability to send copies of SMS messages to any URL.  This feature allows you to log copies of SMS messages to any other web application that has a webhook listener. One such service is Zapier, my favorite online automation tool.  With…

The popularity of Unified Communications as a Service (UCaaS) continues to rise rapidly, with an expected annual market growth of more than 15% every year through at least 2031. As a result, especially for businesses looking to establish themselves as credible communications software resellers, knowing which UCaaS features to look for can help distinguish you…

Efficient workplace communication is a business necessity. As the need for advanced omnichannel solutions increases, business owners and IT decision-makers are coming to terms with the futility of resistance. They’re letting go of outdated beliefs about the necessity of their aging analog infrastructures—and saving time and money in the process—by consolidating the solutions they need…

Companies’ customer service strategies have changed dramatically in recent years. While there was once only two ways to contact a company — phone or fax — customers can now choose from numerous communications channels including phone, email, chat, SMS, and social media.  The COVID-19 pandemic accelerated this trend toward companies offering their customers omnichannel-powered experiences.…

Companies offering IT services enjoy one of the lowest churn rates across all industries, with an average rate of 12%. However, the managed services provider (MSP) landscape is changing as traditional telecommunications gives way to digitized services. Much of telecom’s 31% churn rate comes from the market’s move from conventional solutions. The changing market dynamics…

The ongoing financial success of any business requires meeting and exceeding consumer expectations. While there was a time most merchants and service providers felt reasonably confident outsourcing various aspects of customer care to a call center or answering service, today’s customers expect personalized service with rapid, responsive communication across multiple channels. Companies that fail to…