The Power of White-Label Business SMS for Your Clients

The Power of White-Label Business SMS for Your Clients

Businesses must continually adapt, innovate, and find more effective ways to interact and engage with their customers. Successful organizations require instant, direct, and efficient communication. Enter business SMS, a revolutionary solution that offers easy two-way communication, more clickthroughs, and better results. It’s not just your client businesses that must evolve; your telecom reseller business must…

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Appointment Reminder to Calendar and Organizer Agenda

Putting Business SMS In More Hands with SkySwitch’s Appointment Reminder App

In recent years, more and more of the companies I use, including my car dealership, where I get my car serviced, my doctor’s and dentist’s offices and other service providers, have wisely started using SMS reminders to keep in touch with me. There’s a good reason for this – as with most Americans, our mobile…

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SkySwitch Enhances Business SMS with New SMS Keyword Responder

It’s no secret that I think Business SMS presents a fantastic opportunity for UCaaS providers to increase ARPU and make services stickier. Business owners know that  SMS is a valuable part of their lead acquisition and customer engagement process.  But today most SMS communication is done with a personal mobile device that is not integrated…

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How to make business SMS a part of your UCaaS

Why Business SMS Must Be Part Of Your UCaaS Strategy

Introduction Text messaging (SMS) is the most used data service in the world. (Nielsen, Pew Internet Research.)  Usage is not  limited by age, economics or geographic location. Adults over 55+ are sent and receive 16+ text messages a day (Experian Marketing Services). Texting is as much a part of the consumer market as it is…

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Copy SMS Messages to a Google Spreadsheet with SkySwitch Business SMS and Zapier

One of the best features of the new SkySwitch Business SMS service is the ability to send copies of SMS messages to any URL.  This feature allows you to log copies of SMS messages to any other web application that has a webhook listener. One such service is Zapier, my favorite online automation tool.  With…

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Key UCaaS Features of the Best Solutions for Your Business

Key UCaaS Features of the Best Solutions for Your Business

The popularity of Unified Communications as a Service (UCaaS) continues to rise rapidly, with an expected annual market growth of more than 15% every year through at least 2031. As a result, especially for businesses looking to establish themselves as credible communications software resellers, knowing which UCaaS features to look for can help distinguish you…

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Happy coworkes shaking hands after business presentation in the office.

Finding Your Perfect Match: Evaluating UCaaS Providers for Optimized Business Communication

Efficient workplace communication is a business necessity. As the need for advanced omnichannel solutions increases, business owners and IT decision-makers are coming to terms with the futility of resistance. They’re letting go of outdated beliefs about the necessity of their aging analog infrastructures—and saving time and money in the process—by consolidating the solutions they need…

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The Benefits of Omnichannel Contact Center Solutions for Small- to Medium-Sized Businesses

Companies’ customer service strategies have changed dramatically in recent years. While there was once only two ways to contact a company — phone or fax — customers can now choose from numerous communications channels including phone, email, chat, SMS, and social media.  The COVID-19 pandemic accelerated this trend toward companies offering their customers omnichannel-powered experiences.…

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How to Boost Your Business with White-Label UCaaS

Companies offering IT services enjoy one of the lowest churn rates across all industries, with an average rate of 12%. However, the managed services provider (MSP) landscape is changing as traditional telecommunications gives way to digitized services. Much of telecom’s 31% churn rate comes from the market’s move from conventional solutions. The changing market dynamics…

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