SkySwitch Webinar: CRM Integration and Call Analytics with Tenfold

SkySwitch is now integrated with Tenfold. Join us on May 23, 2016 at 1pm ET to learn how this benefits SkySwitch Resellers.

With integrations to 25+ CRM systems, Tenfold helps companies increase revenue by enhancing customer and prospect interactions, providing a framework for sales, service and support best practices, increasing organizational technology adoption and offering high-level actionable analytics.

This webinar will explain how Resellers can increase seat revenue and decrease churn by adding Tenfold to their product catalog.

To sign up for the webinar, complete the form here.

Tenfold

tenfold-100x100SkySwitch resellers can resellers Tenfold subscriptions to end-users.

With integrations to 30+ CRM systems, Tenfold helps companies increase revenue by enhancing customer and prospect interactions, providing a framework for sales, service and support best practices, increasing organizational technology adoption and offering high-level actionable analytics.

SkySwitch Announces Integration with Socket Quote to Cash System

Screen Shot 2016-05-04 at 1.18.53 PM

Integration of sales quote automation system makes quoting, closing and provisioning new customers faster and easier

SkySwitch, the Ultimate White Label Platform for Hosted PBX Resellers, today announced the recent integration of Socket, an innovative quote-to-cash application. The integration further evidences the many ways in which SkySwitch helps resellers attain financial success. “While there are several partners with which a reseller can offer a white label Hosted PBX Solution, many view their responsibility to their resellers as ending with what happens on the telephone” stated Eric Hernaez, President at SkySwitch. “SkySwitch goes further by providing resellers with solutions that address the nuts and bolts of their business, with advanced tools for provisioning, diagnostics, and even sales and marketing.”

The integration of the SkySwitch dashboard with Socket enables resellers to create a quote with products imported straight from the billing system’s catalog. Customers can then accept the quote by simply clicking a link in an emailed form. Once a quote is accepted by the customer, an account shell is automatically built in the SkySwitch system. This streamlined process reduces the need for costly swivel chair provisioning and greatly eliminates the opportunity for mistakes made from manually keying customer information into multiple systems.

“This was a particularly interesting integration,” said Matt Stansfield, Customer Success Specialist at Socket. “In most cases when Socket is integrated with a CRM, the information shared by the system is pretty basic, customer contact, billing and products ordered. However, there is significantly more information collected when properly quoting a Hosted PBX system. All of this information needed to be organized and moved into the SkySwitch platform to fulfill the order and provision the account.”

Jose Alfonso, President/CEO of Voiceware, a current SkySwitch customer who has used other white label platforms in the past said, “The new Socket integration just simply blows away my last white label provider’s quoting tool that I was forced to use for four long unproductive years. I love the multiple templates and the payment processing in the checkout process. This has dramatically improved my cash flow and time to close.”

“Our mission at SkySwitch is to help our resellers chart a course from launch of service to success as quickly as possible. We will continue to pursue this objective by integrating with the best third party tools available, and making them available to resellers in a way that best amplifies their efforts ” concluded Hernaez.

For more information about the complete feature-set available to SkySwitch Resellers available from Socket, please visit http://www.skyswitch.com/socket/

About SkySwitch
SkySwitch (http://www.skyswitch.com) is a US-based, next-generation communications platform provider. SkySwitch delivers Infrastructure as a Service (IaaS) and Back office support to our Resellers. This enables our Resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also, all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

About Socket
Socket (http://www.socketapp.com) is developed by Deversus Software, a team with over 45 years of combined experience in web and application development to be reliable and cutting-edge Software as a Service (SaaS). Deversus knows the importance of having dependable software and we’ve gone to great lengths to ensure Socket is secure, reliable, and easy to use. Built on robust, open-source technology and hosted in a world-class data center, Socket truly has what it takes to handle the quoting needs of your business.

SkySwitch Enhances Relationship with SimpleWan Giving Resellers Better Diagnostic Tools

Distribution agreement gives SkySwitch resellers direct access to SimpleWan Support and maximum margins

“Our mission at SkySwitch is to help our resellers chart a course from launch of service to success as quickly as possible,” stated Eric Hernaez, Managing Partner at SkySwitch. “A large part of that equation is helping them solve the Quality of Service dilemma. Our partnership with SimpleWan helps us to deliver on this mission by giving our resellers access to a QoS and monitoring solution that truly works.”

The SimpleWan product, which sits at the customer premise but is managed as a cloud service, gives SkySwitch resellers a way to easily manage and monitor traffic between the SkySwitch platform and all of their clients’ networks via a single user interface. In addition to voice prioritization, SimpleWan offers advanced remote diagnostics in real-time. The tools include MOS scores, visual trace routes, latency, jitter, along with a matrix style monitoring system. Advanced detailed bandwidth graphs and historical reporting for last mile carrier troubleshooting are also included.

“SimpleWan offers a truly innovative system for improved network control and insight,” said Erik Knight, CEO of SimpleWan. “We look forward to introducing SkySwitch resellers and customers to the SimpleWan solution and the many network performance advantages it offers.”

“Most service problems are caused by issues outside the SkySwitch operation. The SimpleWan equipment and tools give our resellers the ability to diagnose and correct those problems in order to keep their clients up and running no matter what network is causing the issues,” concluded Hernaez.

For more information about becoming a SkySwitch reseller, please visit http://www.skyswitch.com/simplewan-landing/

About SkySwitch
SkySwitch (http://www.skyswitch.com) is a US-based, next-generation communications platform provider. SkySwitch delivers Infrastructure as a Service (IaaS) and Back office support to our Resellers. This enables our Resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, unified communications and collaboration service (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also, all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

About SimpleWan
SimpleWan (http://www.simplewan.com) is a subscription and hardware based firewall designed for small, medium and enterprise level businesses that allows them to improve overall connectivity. SimpleWan brings improvements to overall traffic speed, VoIP call quality, cyber security and general IT cost and maintenance. Our goal is to provide reliability, and the tools to bring stability and troubleshoot broadband technology quickly in real time. SimpleWan has many unique add-on services that lower the cost to manage cloud technology subscribers. Our mission is to bring all these tools to service providers and lower their overall customer churn.

SkySwitch Vectors Website is Live

The website for  SkySwitch Vectors – the 1st Annual SkySwitch User Group Conference  is now up and running. Check it out to view the valuable learning opportunities that we have planned.

If you are planning to join us, you can now book a hotel room at  the reduced rate of $155 per night here, or you can call the hotel at 407-597-4000, ask for Reservations and use the group code “SKY”.

Reserve Your Hotel Room for SkySwitch Vectors 2016

skyswitch vectors

 

If you are planning to join us for the first SkySwitch User Group Meeting (Feb 28 through Mar 1, 2016) you can now book a hotel room at  the reduced rate of $155 per night here, or you can call the hotel at 407-597-4000, ask for Reservations and use the group code “SKY”.

Make it a winter getaway!  The Embassy Suites Lake Buena Vista South was voted #1 out of 159 hotels in the Kissimmee area on TripAdvisor, and is just minutes away from Disney World and all the other attractions that Orlando has to offer.   The special rate is available from February 27 through March 3, 2016.

We are busy working on a website that will detail the full  SkySwitch Vectors event.  Stay tuned for more details.

Why Does “admin” Keep Calling My SIP Phone?

“Why does Admin keep calling my customer’s  SIP phone?  And when they answer nobody is there.”

This is a question that we receive frequently from new hosted PBX resellers.  Usually followed by the observation that there are no call logs available on the switch to evidence the call.

The answer is usually that the customer has become a victim of SPIT (yes, SPIT  a.k.a Spam over Internet Telephony).  In the VoIP world, SPIT is pretty common. Nefarious types looking to commit toll fraud will probe random IP addresses with a SIP dialer looking for a reply to a SIP INVITE.  When they find one, they will try to break into the web UI of the phone to setup call forwarding to expensive destinations.  When configured with default settings, most SIP phones will send a response to any INVITE they receive.  This has the unfortunate effect of  alerting the hackers to the presence of a SIP end-point and , annoyingly for the user,  ringing the phone.

Unfortunately, incidences of this behavior have become more common since the release of the SIP scanning tool called SIP Vicious.   The “admin” shown on the receiver’s Caller ID reflects the root username of the server’s administrator when the program was installed.  Other common Caller ID values are “friendly-scanner”, “1000” or no name at all.

As discussed in this serverfault post, there are several approaches that can be used to to thwart these efforts.  Many require technical skills to be able to do things like fine-tune firewall rules or send the malicious probe an invalid SIP response.  A much easier way to combat this nuisance is to configure the SIP phone  to only accept inbound calls from the server that the phone is registered to (although this option is not available for all manufacturers).

Of course, at SkySwitch we configure this option for SkySwitch hosted PBX resellers whenever possible.  As with all device options, it can be enabled for a single customer, or an entire office, with a single override in the fully-automated SkySwitch device provisioning server.

Remember:  Your success as a hosted PBX reseller depends on your ability to customize the look and operation of the phones that you deploy.  SkySwitch makes this easy to do. The SkySwitch device provisioning server enables remote provisioning and management of all the major SIP phone and ATA devices, including Polycom, Yealink and Cisco among others.   To learn more, contact a SkySwitch white label VoIP specialist today.

 

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