SkySwitch Wrapped 2019 – A Year in Review

2019 was a huge year for SkySwitch — not only for our team but for our entire reseller community and the ever-expanding partner ecosystem. Without you, our favorite moments of the year wouldn’t have been possible. So, let’s ring in 2020 together by taking a moment to celebrate the best of 2019. (Because if 2019 was really good, 2020 is only going to get better from here.)

We Launched New Technologies & Integrations to Support You

2019 was a busy year for SkySwitch’s technology team. For starters, we launched two integrations to help support our reseller community. The first one, debuted in April, was our Business SMS with Rocket.Chat that helps make real-time team collaboration easier. 

As a white label, channel-only platform, creating tools that make branding easier for our resellers is always top of mind. So in March, we made it easier for resellers to pre-qualify client sites before installation with our release of the NPAT, a white label Network Performance & Assesment Tool. With just a few simple clicks in your Dashmanger, this tool can be completely customized with your own branding.  

Another area where we improved branding functionality can be found within the SkySwitch Dashmanager. With new UI configurations and functionalities rolled out this month, now SkySwitch resellers can easily control the look and feel of their own consumer-facing portals. Before this self-service functionality, portal branding was behind-the-scenes and created for resellers by the SkySwitch support team. Now, resellers have greater control over how they decide to present their portal to their customers. This new set of branding features also allows resellers the ability to better manage their brand images and templates, such as welcome emails, and the automation of each file’s purpose. 


One more major feature we’ve rolled out this year is a robust set of HIPAA reporting capabilities directly within the SkySwitch Dashmanager. Released in December, HIPAA reporting with detailed records of call logs, voicemail listens and virtual fax views are all easily accessible. In addition to reporting, resellers can easily manage HIPAA compliant features for customers who need to adhere to those stricter regulatory guidelines.

We Met Up at 4 Industry Trade Shows

In February, Eric Hernaez, Founder and President of SkySwitch, spoke in the panel discussion DIY: Building a Next-Gen Carrier at IT Expo in Ft.Lauderdale, FL to help keep the channel updated on what’s new in telecom. 

Later, in March, we took a trip over to the west coast where SkySwitch exhibited at Channel Partners in Las Vegas. 

We have thoroughly enjoyed these face-to-face interactions — both new and old. This means you can expect to see us traveling around and attending many more shows next year. If you’re interested in meeting with us face-to-face at upcoming roadshows, conferences and events, make sure to subscribe below to our newsletter to stay up-to-date.


We Connected With the ConnectWise Community

SkySwith hit the road again in June and traveled to Orlando, FL to exhibit at ConnectWise’s IT Nation Explore. Attendees at Explore experienced hands-on product training, innovation sneak peeks, breakout sessions and more — which made it the perfect platform to rollout our ConnectWise Manage integration, certified by ConnectWise’s Invent program. This was our first big splash into the ConnectWise community, and the SkySwitch momentum around ConnectWise just kept rolling from here.

In July, we attended ConnectWise’s quarterly Invent event in Tampa, FL to learn more about what we can be doing to improve our integration for ConnectWise users. Through the valuable feedback from ConnectWise Account Managers, who interact with ConnectWise users on a daily basis, we were able to make integration improvements that directly benefit those many MSPs who rely daily on ConnectWise.

All of this research and relationship-building was preparation for sponsoring ConnectWise’s largest event of the year: IT Nation Connect at the end of October. This is where SkySwitch truly linked arms with the ConnectWise community and showcased how easy and profitable it is for MSPs to resell telecom with SkySwitch. We also introduced our special SIP trunking offer for 3CX resellers.

Growth Machine: SkySwitch Community, The Club 1,000 and an Expanded Executive Team

We’re happy to say that this year,  160 new resellers have joined the SkySwitch community so far — and already 30 resellers have reached the ranks of Club 1,000, a VIP SkySwitch reseller group, that recognizes the hard work, performance and success of the top resellers who have reached 1,000 customer seats or more.

It’s not just our Reseller Network that has seen growth. SkySwitch as an organization has been expanding too. This year we added 27 new employees to the SkySwitch family and have brought in two new additions to the executive team: Harlan Hamlin, VP of Business Development, and Andy Abramson, Chief Marketing Officer.

And We Can’t Forget About the Event of the Year: Vectors 2019

Vectors was undoubtedly one of the largest highlights of the year. Every year, since 2016, we’ve brought the SkySwitch community together at our user-group conference to empower resellers with the knowledge, best practices and valuable business connections needed to succeed in the UCaaS space. But don’t just take our word for it, look at some of the media coverage that seemed to never stop, running a full twelve days after Vectors had concluded:

Since our inaugural event in 2016, we’ve gone from a small group of SkySwitch resellers gathering together to now over 300 in attendance. A bigger audience means bigger expectations, and our team worked hard to step up to the plate with 3 industry-expert keynote speakers, more educational sessions than ever before, and a rocking annual dinner party with Grammy nominee, Julian Marley, who performed a private concert for SkySwitch resellers at the Hard Rock Live on Universal Studios’ CityWalk.

We Moved On Up: New Tampa Headquarters

SkySwitch also outgrew our original Tampa HQ. So we went out and found a new corporate headquarters in the Westshore area of Tampa. With the rapid expansion of service offerings and of our growing team, this new space, fully-equipped with real-time collaboration technologies, was a necessary move to continue sustaining this growth. 

We’ve been on a lot of exciting adventures with you this past year, and we truly owe it all to each and every one of you in the reseller community. Thank you.

Get ready for new and exciting things to come in 2020: more events and trade shows, more webinars, more of just about everything.

Happy Holidays. Happy New Year. Happy Next Year, from….

Your SkySwitch Team

What Vectors Is All About: Reseller Success, Relationships and Growth

Jayson Jones, VP of Sales for SkySwitch discusses the success and growth of SkySwitch’s telecom reseller network. 

In this Vectors 2019 interview, TMC’s Editorial Director, Erik Linask, speaks with Jayson Jones, Vice President of Sales at SkySwitch. Hear why Jayson Jones considers SkySwitch to be a pioneer of true channel-only, white label telecom, and how that translates into the cutting-edge content offered to MSPs, VARs, agents and resellers at Vectors 2019. Learn why this year’s user-group conference doubled in size, and how it’s projected to do so again in 2020. 

Erik Linask and Jayson Jones talk about the importance of building strong relationships within the reseller community.

Full Video Transcript Below:

Erik Linask  0:07  
We’re here in Orlando at Vectors 2019. And joining me now this afternoon now, Jayson Jones from SkySwitch. Jayson, thanks for joining me.


Jayson Jones  0:15  
Thank you very much, Erik. Glad to be here.


Erik Linask  0:17  
So, you know, we’re getting close to wrapping up day one of this year’s event. You know, talk to me a little bit about what you’re hearing from some of your partners.


Jayson Jones  0:28  
Absolutely. The SkySwitch resellers that are at the event this year, they’re just really appreciative of the extent that we’ve gone to set this event up, bring in the amount of sponsors we’ve had. I mean, it’s just been a tremendous response from sponsors wanting to join the SkySwitch event and get access into our reseller channel because it is a very lucrative opportunity for them.


Erik Linask  0:53  
What have you done different? What have you changed about Vectors since last year?


Jayson Jones  0:56  
Well, the event has really grown. And we’re really, really proud of that. And we’re happy about that. But you know, a few things that have changed, we’ve had a few resellers that came on very quickly, and they wanted to sign and they wanted to use the Vectors event as an onboarding platform for them. To kind of springboard them into the onboarding platform. So, we got them signed, as a matter of fact, Compudyne out of Minnesota signed on Friday. They made their first payment and we got their Dashmanager built, and now they’re directly onboarding right now with our team.


Erik Linask  1:35  
Well, that’s certainly impressive. And congratulations on that. What kind of benefits did they get from not only onboarding that quickly, but onboarding here at Vectors?


Jayson Jones  1:45  
The culture really came naturally to us. As a management team, we just have a strong feeling for caring for our partners. So having them exposed to that and being able to see that firsthand and kind of see how we interact with each other. And the commitment between the partnership, reseller to platform provider is just very unique.


Erik Linask  2:10  
How much do you think that environment has contributed to not only the growth of your event, but the growth of your partner community in general?


Jayson Jones  2:20  
I think it’s contributed tenfold. They rely on us to keep developing technology and innovating at a high rate. And just so they can go out there and really compete in the marketplace. But when they come together here, not only do they get introduced to new technologies and the roadmap of where we’re going in the next year in 2020, but you know, they get exposed to being able to ask support questions and marketing questions and, onboarding questions with team members from every department. They get exposed to our marketing teams too, so the communication and mutual communication, reciprocal communication is very, very good.


Erik Linask  3:05  
How much feedback, or how much commentary or wish list type things, go into planning an event like Vectors? As far as you know, what your partners and resellers are looking for?


Jayson Jones  3:19  
That’s, that’s kind of ironic because they really don’t give much input as to what we’re going to do because we seem to be really blowing their minds every year. With all the new content and what we’re coming up with. We’re really cutting edge, I think, in the White Label space. We like to think that we’re the pioneers of white label and we’re really innovating at a very tremendous and fast rate. 

So when they come here, I think they don’t have any expectations beyond, “There’s going to be something new, there’s going to be something exciting, we’re going to learn something, and we’re gonna be able to take back nuggets of information that are just going to benefit their business.”


Erik Linask  3:58  
So from a business perspective and, in particular, a partner’s businesses, what would you say really is the biggest goal here at Vectors?


Jayson Jones  4:08  
The biggest goal here at Vectors is just to build relationship with our customers. We’re a 100% remote workforce. We don’t go out and see our customers at all. Every conversation that we have, it could be by either audio conference or webinar. Sometimes we do a video conference, but generally, it’s just a phone conversation. 

So we don’t really get that face-to-face time with them. When we gather everybody together, and know that only a quarter of our resellers are here, but we get that opportunity just to get that good face-to-face time with them that just allows us to relate. To build relationships, socialize, have some fun, get to know each other.


Erik Linask  4:55  
And how do you see Vectors 2019 pushing you forward into 2020?


Jayson Jones  5:01  
Very good question. I think with TMCs assistance this year, and management, this event is probably going to really blow up. We see this event probably doubling next year. So we’re looking at about what 350 attendees this year going to 750. I don’t think it’s going to be a problem next year. So with that, we’re glad that you guys are here helping us because there is no possible way we’d be able to manage the whole thing ourselves.


Erik Linask  5:29  
Well, thanks, Jayson. Thanks for including us and having us here. And we certainly look forward to helping you enjoy some more growth in the future. 


Jayson Jones  5:36  
It’s been my pleasure. Thank you for the time

How Telecom Resellers and MSPs Can Stand Out Against National Brands: It’s All About the Relationships

SkySwitch President and Founder discusses success strategies and the projected growth of white label cloud communications.

In this Vectors 2019 interview, TMC’s Editorial Director, Erik Linask, speaks with Eric Hernaez, President and Founder of SkySwitch, to learn more about the success behind SkySwitch and SkySwitch’s Vectors events. Listen to behind-the-scenes information about how our ecosystem and partner relationships benefit the SkySwitch reseller community — specifically when it comes to local telecom resellers becoming competitive in the UCaaS market.

Eric Hernaez attributes the growth of Vectors to SkySwitch’s strong relationships and to the overall growth of the white label cloud communications industry. 

Full Video Transcript Below:

Erik Linask  0:07  
We’re here in Orlando, Florida at Vectors 2019. That’s SkySwitch’s annual user conference. And joining me this morning is SkySwitch President Eric Hernaez. Welcome, Eric.


Eric Hernaez  0:20  
Thanks, Erik.


Erik Linask  0:21  
So a lot of exciting things going on. You know, there just seems to be an awful lot of energy. Everybody that I’ve spoken to, some of the SkySwitch team, some of your partners, your resellers – there just seems to be so much excitement and energy. Where does that come from?


Eric Hernaez  0:38  
I agree. It’s been a great show so far, very exciting. I think the energy is because people feel like they’re here to learn something and they’ve been successful in their business and they see this as another path to improving their success. 

We started the show off three and a half years ago here in Orlando. We had about 36 people here, and most of those 36 people who were at our first show are here today. And we have well over 300 here today. And so, you know, they see the growth, they see the new partners coming in, they see the excitement of the new partners, and it all just sort of builds on itself.


Erik Linask  1:15  
Right. When I spoke with Jayson earlier this week, he’s certainly keen on continuing to grow the event. He mentioned doubling it again for next year. But what’s driving that kind of momentum and growth within your partner community?


Eric Hernaez  1:26  
Well, I think really, it’s just the growth of the industry. Our business is helping our channel. We’re a channel-only white label provider of a UCaaS platform, and so our customers are typically MSPs or interconnects who have been selling on premise PBX systems. And we’re really giving them a new business model. 

We’re giving them a way to realize monthly recurring revenue and to sell a great service under their own brand, where they totally own the customer relationship. It’s their name on the website, it’s their name on the bill, you know, and we help them behind the scenes, but it’s their business. And so this is a new opportunity for a lot of them. And I think it’s just exciting to be part of that.


Erik Linask  2:14 
What are the kinds of things that you’re looking to provide or offer when it comes to your resellers?


Eric Hernaez  2:23  
Well, you know, our business model is to be a channel-only white label platform for telecom service providers. UCaaS, Unified Communication as a Service, is what our partners sell to their end users. And really, SkySwitch is all about just helping them to become successful. So giving the, not only the platform and the technology tools that they need to compete with the big guys out there in the market, but all the other stuff that goes around that. The business processes, the training and just the tips and on how to be successful. 

There’s a lot of stuff that goes into selling telecom services. And many of our customers come from businesses where they might be MSPs who are selling, you know, IT related services or interconnects who are selling traditional PBXs. So they’re somewhat involved in the industry, but not really selling it as a provider. Because our customers, they sell the service under their own name and when the bill goes out, their name is on the bill. So they’re completely responsible for that relationship with their customer. 

So that brings with it some responsibilities that are new. So what we try to do is we try to figure out all of the different things that go into making a successful UCaaS service provider and then you know, wherever there’s gaps or deficiencies or just you know, areas for improvement with our customer base, we help them try to fill it. And going into why this has been successful, I think they appreciate that.


Erik Linask  3:56  
What are the kinds of things that SkySwitch offers through, not only your own platform but the community as a whole, that really allows your partners to compete against some of the larger known brands?


Eric Hernaez  4:11  
Well for one, it comes down to features. You know, in the UCaaS business, you have the big nationwide players and they have nice platforms, with lots of bells and whistles. So at first, you have to be able to compete at that level. You know, you have to be able to walk into a potential customer’s office and say, “Yeah, you know, we can do all of that.” But then in addition, what makes our partner community especially successful is most of our partners are smaller owner operated MSPs and Interconnects, and it’s usually the business owner that’s out there talking to other business owners. 

Our sweet spot is the SMB market. So that’s 250 seats and under, and usually our partner can walk in there, talk to the business owner and and provide the kind of face-to-face interaction with knowledge of their business that the larger nationwide brands can’t do. For them, they’re built to scale, right. And it’s mostly faceless selling, you know, and they ship equipment. And there’s really no interaction, they don’t know, the receptionist is really used to pressing this button to do this, and that changes. But our partners, are able to get out there and actually speak to the receptionist, and using the tools, we provide them customize a service. So it’s exactly what they want it to be.


Erik Linask  5:32  
So, one of the things that we’ve seen this week is a couple of announcements. But just going back over the past several months and 6, 12 months, there are a lot of exciting things that SkySwitch is doing with partners. Like the relationship with one of your big sponsors here Adaptiv Networks around SD-WAN. How does your relationship with companies like that really benefit your resellers?


Eric Hernaez  5:59  
So our philosophy is to find the best providers of specific platforms. And then our job is to integrate them and make them work in a way that works for our partners. And so, one of the things we do, is with Adaptiv we found a great SD-WAN solution that kind of speaks to the part of the market that our partners play in. 

We’ve done a lot of integration so that our partners can order and provision the services and manage them, in a way that’s easy to them. And then not actually have to manage invoicing and billing for them at the end of the month. And so that’s what we try and do with every part of our platform. From just the UCaaS seat to our call center application to our video surveillance as a service, or our Business SMS tools. All of it is built in a way that’s very manageable, but also customizable by our partners so that they can really fit the needs of their customers.


Erik Linask  7:02  
What do you do as an organization to continue to build your partner base?


Eric Hernaez  7:07  
Well, it’s a very dynamic business. I think the trend is that most businesses, they say digital transformation, but the cloud is a big word. And most small medium sized businesses need to compete with the larger versions of themselves, the nationwide brands. So it’s about giving them, our partners and the end customers, the tools that allow them to compete. So as more and more platforms and solutions and services move to the cloud, now they can talk to each other. So our job is to make it easier for them to talk to each other so that you realize the productivity gains that come along with UCaaS service.


Erik Linask  7:49  
So there’s still a huge addressable market of SMBs that have not migrated to Voice Over IP or cloud or not. What do you have to say to that community and why should they be looking at the partners and local resellers that you’re working with?


Eric Hernaez  8:05  
Absolutely. Well, I think most people, maybe if not explicitly, inherently know that the reason most people are moving to the cloud, is it’s just a better way to do business. You don’t have to worry about buying something and it becoming obsolete. It’s easier in a lot of ways to consume services as a service and pay for what you use. 

I guess why many small businesses fail to take advantage of that is because they don’t have a path. They don’t really know, “how do I get there”, right? And technology is confusing. There’s so many players out there and it’s very difficult to find a way to stitch these systems together.

So what I say to those types of companies is, “there are local partners out there that you can find that will help you do that”. And SkySwitch partners are of course a great resource, but just in general, the MSP business, if you go to your IT provider and say, “Hey, you know, what do I do to move to the cloud?” And maybe your MSP doesn’t yet have a strategy, but maybe they can find one.


Erik Linask  9:19  
So I’ve spent a lot of time talking to your team. A lot of your partners here, and everybody’s just had nothing but great things to say about what’s going on here this week, how the SkySwitch team has helped the reseller community. Is there anything about this week and the event that really stands out to you as far as why we’re seeing such a huge level of success with it?

Well I think it just comes back to success in general. Success breeds more success. So the partners who have come here feel successful, they’re willing to invest their time which is quite scarce, as small business owners, it’s hard to get away from the office. But they make the investment to come here and they feel like it’s paid off, because they’ve learned. 

Somebody was crying today. And he’s like, “I can’t believe how great this was”. And I think even just getting one small piece of information that helps make your business 2% better, makes it worthwhile. And I believe people feel like they’ve gotten that here. 


Erik Linask  10:26  
And you know, you said we’re going to be back here next year. Any thoughts on what we might see next year at Vectors?


Eric Hernaez  10:35  
Just more of the same. Probably a bigger conference. More great speakers, more of the same.


Erik Linask  10:43  
Excellent. Hey, Eric, thank you for taking a few minutes to talk. Congratulations on what’s been a fantastic week for SkySwitch here at Vectors.


Eric Hernaez  10:51  
Thank you Erik, it’s been a pleasure.

Growth Predictions for Cloud Hosting In 2020

On-Premise hosting is going strong but telecom reseller, Barry Hunt, says the cloud be even bigger

TMC’s Editorial Director, Erik Linask, interviews Barry Hunt, President of ACC Telecom to discuss the future of cloud technology and their relationship with SkySwitch. Hunt says that while On-Premise is still their largest seller, the future of migration of more cloud seats looks very promising.

When it comes to selling cloud seats, reliability is essential. Hunt remarks that he has never seen downtime in the past three years that he’s been with SkySwitch, and goes into more detail on his experience with SkySwitch as a cloud-based white label communications platform provider.

Erik Linask speaks with Barry Hunt about ACC Telecom’s relationship with SkySwitch and the reliability of the cloud. 

Full Video Transcript Below

Erik Linask  0:07  
Hi, we’re here in Orlando at SkySwitch’s Vectors 2019. And on the program with me from ACC Telecom is Barry Hunt. Barry, thanks for joining me. 


Barry Hunt 0:16
Well, you’re welcome Erik.


Erik Linask 0:18
So, tell me a little bit about your relationship with SkySwitch. You’re here at their user conference. You know, what brought you here and what’s your relationship with them like?


Barry Hunt  0:29  
Well, we started with hosted, probably about 19 years ago, we were doing hosted and cloud before anybody ever heard of it. So we jumped in the business, like when it’s got reliable around 2008. And with CoreDial, they had a couple of big outages and somebody referred us to SkySwitch. So we needed a reliable company that had geo-redundant data centers, that was important, so we wouldn’t have downtime. Plus the cost per minute was about a third of the time. 


So we were able to save customers a lot of money and give them a reliable solution. And we’d already had a lot of experience in the cloud. But we’re also a traditional phone company. We’ve been around since ‘79, so we’ve done a lot of PBX, Avaya, Cisco, Toshiba, Comdial, you name it, we’ve probably sold it. We still like to sell on-premise software. And we sell a lot of 3CX to be honest with you. So we sell more SIP trunks than we do cloud seats. But the price is starting to balance out so I can see us selling more SkySwitch seats, which is what they want us to sell. We’re the king of SIP trunks, we’re called.


Erik Linask  1:52  
Well, you know, certainly they want to see you sell more seats. But you know, it’s it seems to me that there are a lot of things converging in the market that are going to make that possible. There’s such a huge addressable market still that that is living with their old on-premise stuff. And cloud for a lot of them seems to be a very viable option.


Barry Hunt  2:16  
Absolutely, with SMS added to the service, the servicing year, they say 80% of PBXs are still out there, all PBXs and so it’s still a huge market to turn to the cloud.


Erik Linask  2:31  
Tell me about your experience working with SkySwitch, you know, how are they to work with and frankly how’s the platform?


Barry Hunt  2:38  
It’s a very reliable platform. There’s still some little extra costs we need to talk about that a lot of companies out there are including in their base costs – but very reliable. I don’t believe we’ve experienced any downtime for probably the last three years, that I’ve recognized. I’ve never had a complaint, let’s put it that way. I love working with SkySwitch, they’re a small company, it’s easy to get in touch with people. And it’s a very friendly relationship.


Erik Linask  3:12  
So what made you come down to Vectors 2019?


Barry Hunt  3:16  
I’ve been doing going to functions like this, probably 30 years. So I enjoy getting away. 


Erik Linask  3:24  
And, you know, I was just speaking with Jayson Jones from SkySwitch. And he was saying that, you know, they don’t do a whole lot of face-to-face visits with their partners, that this is one of the really good opportunities for them to actually get some face-to-face time, and then some quality time, and really build those relationships. Do you see it that way?


Barry Hunt  3:42  
Absolutely. It’s the only time we get together to see each other. Thank you.


Erik Linask  3:46  
Barry, thanks for joining us.

E911: The Technology Responsible for Saving Lives

How tragedy sparked an essential development in technological legislation

TMC’s Editorial Director, Erik Linask, speaks with Joseph Barasoain, Director of Public Safety for Atlanta Georgia, and Captain Scott Brillman, Director of 9-1-1 for the City of Baltimore. 

In their interview, they discuss Kari’s Law and how the implementation of new technology can save lives. Learn all about the simple steps you can take, as a telecom reseller, to make a difference in public safety straight from two real leaders who work on the front lines of emergency services.

Joseph Barasoain and Scott Brillman discuss the importance of Kari’s Law and what it means for telecom resellers, VoIP providers and carriers.

Full Video Transcript Below

Erik Linask  0:07  
Hello, we’re here at day two Vectors 2019 in Orlando, Florida. It’s been a great start to the week so far and joining me today, Scott Brillman and Joe Barasoain. Gentlemen, thank you for joining us and welcome. 

Joseph Barasoain  0:22  
Thank you, Erik.

Scott Brillman  0:22  
Thanks for having us.

Erik Linask  0:24  
So, you guys are really on the front lines of the whole E911 emergency services situation, which continues to be a discussion point for communications providers, VoIP providers specifically and, you know, some interesting, exciting and important developments that have taken place recently, specifically around Kari’s law. You know what, let’s start, tell us a little bit about what Kari’s Law is.

Scott Brillman  0:49  
So Kari’s Law is actually a sad story. A few years ago, a mother, Kari Dunn, was getting attacked in her hotel room and her daughter attempted to call 911 multiple times, to be exact four times and was unable to get through. She called 911 the wrong way, which is unbelievable. So her mother was unable to get help. So now, there’s a law that was passed that when you call 911, from a hotel or a hospital, when you dial 911, it has to go through to a 911 center or PSAP.

Erik Linask  1:33  
And the idea being that regardless of what you do, anytime you dial 911 it’s going to go through?

Joseph Barasoain  1:39  
Yeah, there shouldn’t be a wrong way to dial 911. You should be able to get a phone, dial 911 and get what you need. Ultimately, it’s how quickly that process works and Kari’s Law does address how that process is conducted now.

Erik Linask  1:53  
So we’ve got Kari’s Law. What does that mean for VoIP providers, for carriers, you know, anybody who is tasked with delivering those phone calls and making sure that dialing works?

Joseph Barasoain  2:04  
So it really assures that the provider is doing what they need to do to enable that 911 feature from dial-in directly to the PSAP, the public safety answering point. So again, it shouldn’t be going one place to get somewhere else. It shouldn’t be a transfer from a front desk, or an attendant, it should be going straight through to the 911 Center.

Scott Brillman  2:26  
Right. And today, you know, we were all really first responders in a room. We need this community to help us help the end-user be able to dial us, and there’s some great ideas that happened today in that room to make it safer for people to dial 911.

Erik Linask  2:46  
So what are the kinds of things that providers are doing and what can they do in order to help you accomplish those objectives?

Joseph Barasoain  2:54  
I would say the very first thing is educating the public so as they install or as they resell or they provide the solution for their members or their community, they really need to emphasize how important it is to make sure that they are putting in the right information.And during their setup, making sure that they’re not just grabbing their phone and going home with their phone, and make sure the right switches and buttons are pushed in order for that technology to do what it’s supposed to do.

Scott Brillman  3:25  
Right and there’s other limitations that the end-user needs to be educated with. If there’s a power outage, you won’t be able to dial 911 if there’s a network outage, you won’t be able to dial 911. And in California right now, there’s wildfires. The Electric Company shutting down power, and some people won’t be able to dial 911 because it’s on a VoIP system.

Erik Linask  3:48  
So what happens in these situations?

Scott Brillman  3:52  
So people should have backups, they should have a cell phone that they can dial 911 with, they could have an old pots line it into their house, a landline, that they’ll be able to use but have a backup plan. You know if your VoIP phone or if your power goes out.

Erik Linask  4:11  
Part of what you’re talking about is related to location, right? You know, how much are people and users aware that they need to update that location information to ensure that they’re able to get it so that emergency services are able to be dispatched to the appropriate location.

Joseph Barasoain  4:31  
And I think that’s the reason why we’re here. We see many of our calls coming in our 911 centers with the wrong information. So in other words, you decided to telecommute from home today and your employer allows you to take your phone home or use a softphone application that actually has your desk phone ringing to your cell phone. The issue there is if you forget and you dial 911 now from that cell phone, and it’s set to dial out to your desk phone, we’re going to send somebody to your home or we’re going to send somebody to your business depending on how you’re setup, and that’s where the issue really lies. We’re getting a lot of those now. And as the technology shifts towards this new side, we’re going to see more of it. And if we’re not on the front end of this, and you are on the front end of this, it’s going to become a bigger issue for us.

Scott Brillman  5:19  
Seconds count when you’re having the worst day of your life. And you need to call 911, the 911 operator and the first responders should know exactly where you are, so we can get to you quickly to save your life.

Erik Linask  5:33  
The same thing applies simply to your cell phone if you’ve got the carriers that are enabling Wi-Fi calling. So as soon as you enable that, I did this the other day actually, the first thing that it prompted me for is my location and then a reminder that I need to change or update that location if I’m no longer where I currently was. So there’s a lot of consumer education that has to happen in addition to business.

Joseph Barasoain  6:00  
Absolutely. So if you forget, or it prompts you, and you don’t do it, you just go, “I’m just gonna hit okay and go on”. That extra step is going to, it’ll save somebody’s life. Eventually, I mean, it’s designed to. It’ll say “hey, something’s wrong, fix it.” And what happens is people just hit okay. Or it’s just like when you kind of get your instructions after you do your update on your cell phone, and no one reads the three pages worth of stuff. You’re scrolling through, hitting, accepting, going on. They don’t realize the importance of making sure that that’s accurately done.

Scott Brillman  6:30  
Yeah, in the past, traditionally, in office buildings, when people move offices, they take their phone with them, and a simple sticker on a phone that says, if you move this phone, you’ll be giving 911 a wrong location that can save a life. One little sticker can save a life.

Erik Linask  6:48  
I imagine, you know, on the business side, you’ve got IT administrators and you’ve got work providers who can help ensure that those kinds of things happen on the consumer side. I imagine it’s just going to be difficult because people don’t always pay attention. They’ve got Wi-Fi calling and you know, they go all over the place, go visit friends, go shopping, go to work, go wherever they’re going. That creates some problems for US first responders.

Joseph Barasoain  7:17  
Absolutely. And during our session this morning, one of the things we heard was from one of the, I guess, the largest state probably represented out here, you know, the state requires a three-page reading in order to go along with making sure you’re updating your equipment. And at the end of the day, no one’s going to read those three pages. So maybe one of the things we got from this morning, was maybe creating a one-page document with your hot three topics that people actually read. It would be a huge help right now.

Scott Brillman  7:47  
The great thing is that there was enthusiasm and people were coming up with solutions already in the room and I think there are people that want to get together and have a think tank and figure out this problem together. Which is great.

Erik Linask  8:01  
You each represent one different state in the country. These are obviously nationwide issues, but who has responsibility for handling them? Are they a statewide issue? Are they national? Are they local?

Joseph Barasoain  8:17  
I think we all have a responsibility. And one of the things we talked about was how do we get our national associations on the public safety side, together with the organizations that you belong to, and kind of put us all together and go, how do we come up with a solution. Almost a private-public partnership. Ultimately, you know, the federal government does provide guidelines on some of this stuff. But it’s going to take the private industry to partner up with the public safety side and go, Okay, this is the true solution and this is how we get there.

Scott Brillman  8:45  
Right, we’re all interconnected now and in the future with the next generation, we’re going to be more interconnected through IP networks. And so it’s all of our responsibility. We’re a big family now that needs to figure out these problems.

Erik Linask  9:00  
Are there specific things that you guys are doing locally in your states that you feel are having a positive effect? 

Joseph Barasoain  9:08  
We’re actually trying to provide some community outreach where we provide community education. We’re actually going, “Hey, what kind of phone system do you have?” A lot of people are switching from, even the common providers, like local cable companies now providing their phone. So the technology is changing. So we’re not out there trying to get on the front end of it and going out to as little as you know, the new business that opens up that goes, “Hey, I just bought this new phone system. No one really told me how it works and the effects of it.” That’s what we’re trying to do. Just go out there and touch somebody go, “Hey, can we help you with this?”

Scott Brillman  9:39  
Yeah, in Maryland, Kari’s Law was passed locally. But we’re also discussing how our fire marshal’s office that do regular inspections every day, can educate the businesses and the hospitals, about Kari’s Law to make sure they’re in compliance.

Erik Linask  9:57  
Are there ways that technology can be further enhanced to help with this, knowing the challenges that you’re facing?

Scott Brillman  10:07  
You know, in the future, there’s a whole bunch of stuff that’s going to happen. Number one, and I’m just thinking about it now, if the phone has a camera on it and somebody dials 911, that camera can turn on and the 911 Center can see what’s going on in that room. There are many ideas that can happen.

Joseph Barasoain  10:26  
Yeah, the technology is just moving quick. So anything right now that we can start on the front end doing. I mean, I heard today, “can we add another line to our setup that allows us to put additional information.” Anything right now that we’re catching because it’s going to be here sooner than we think. We thought texting to 911 was going to be something of the future. Well, it’s here and we’re doing videos. It’s here, we’re doing it, so we got to figure out how to stay on the front end of this before it gets behind us.

Erik Linask  10:56  
From a location perspective, is there a way to use automation or location tracking to help us, especially when you’re talking about mobile devices? 

Joseph Barasoain  11:09  
Absolutely. We’re challenged with mobile devices in our center every day. You know, we do have mobile devices that don’t present certain information to us. And that’s a huge hindrance for us. I mean, it really hurts. We’re spending more and more time because the reality is most people don’t know where they are. They put in the location, you listen to a voice tell you to make a left, make a right, but you’re not really listening to what road to make a left on, they just go make a left in the next X amount of feet. And because of that, when you get involved in a car accident, or you have an emergency, people don’t know where they are. So we’re spending that first you know, 60 to 90 seconds going “What’s near you? Where’s the gas station? Where’s the local grocery store by you? And trying to figure out where they are.

Scott Brillman  11:55  
And there’s a company that we’ve partnered with called Rapid SOS. That’s bringing enhanced data into our center now. So companies like Uber, if you call from an Uber app while you’re in a ride and you need help, that Uber app will send us your exact GPS location. If you call from an Apple phone or an Android Google phone right now, your location services will turn on and send us your exact GPS location. So we’re getting better and better every day because of rapid SOS.

Erik Linask  12:28  
Well, you know, that’s all wonderful to hear. It’s great to have people like you representing the industry, helping move some of these important issues along. You know, unfortunate that it has taken some certain circumstances to make this all happen, but I appreciate your time here today. And good luck moving all these initiatives forward.

Joseph Barasoain  12:49  
Thank you very much for having us.

Tour Our New Corporate Headquarters in Tampa, FL

In the past year, SkySwitch has experienced rapid growth in both our offered services and the expansion of our team. In order to best accommodate this, we have moved into a new corporate headquarters in the Westshore area of Downtown Tampa. Take a peek at our new office.

Our open-concept space includes six private meeting rooms, all equipped with the latest in real-time collaborative technology.
The SkySwitch Executive Team: William Brister, VP of Customer Success, Frank Babusik, COO, Blake McKeeby, CTO, Harlan Hamlin, VP of Business Development, Andy Abramson, CMO, Eric Hernaez, Founder and President, Jayson Jones, VP of Sales, Corey Stoker, VP of Support.

For more information on our recent move, read the full news release here. You can also find our announcement covered in Tampa Bay Inno and shared in ChannelVision Magazine, Cloud Communications Alliance, Telecom Reseller and Channele2e.

Don’t forget to follow us on social media for behind-the-scenes updates as we continue to make our mark in the Tampa Bay area.

SkySwitch Opens New Corporate Headquarters While Expanding Their Leadership Team

TAMPA, FLA. (December 3, 2019) – SkySwitch, the leading channel-exclusive white label Unified Communications as a Service (UCaaS) provider, has opened a new corporate headquarters in Tampa, FL. The new office provides SkySwitch with the necessary space and accommodations that support the company’s rapid growth, expansion of new service offerings and the ability to expand its workforce in the Tampa Bay area. Designed as an open-concept office, the space includes six meeting and huddle rooms, each fully-equipped with the latest in real-time collaboration.

In Q3 and Q4, SkySwitch hired 16 new employees and expects to continue expanding the team in Q1 of 2020. With a global workforce of 79, SkySwitch has been focused on local expansion of its Tampa headquarters, growing from just two local Tampa employees in 2018 to a total of 16 in the area, and 32 across the USA.

Recent additions to the SkySwitch team include Vice President of Business Development Harlan Hamlin, who is based in Atlanta, Chief Marketing Officer Andy Abramson, Ben Macalindong, Director of 3CX Channel, Erica Vasquez, Marketing Communications Specialist and Farid Ait Ahcene, VoIP Product Engineer.

In addition to the new team members, SkySwitch has started a local college intern program to enable aspiring marketing communications and computer science and engineering majors with real-world experience. 

“SkySwitch is seeing dramatic growth, month after month, with resellers and a range of new suppliers,” said SkySwitch President and Co-founder, Eric Hernaez. “With all of that happening, we outgrew our downtown location. We now have the space to grow and add more depth to our staff to increase our market leader approach of being channel exclusive and channel supportive.”

The new SkySwitch headquarters is located at 101 South Hoover Blvd., Tampa, FL 33609, in the Westshore area of Tampa Bay.

About SkySwitch 

SkySwitch is the US-based, next-generation communications platform provider offering white-labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs, and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support, with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text, and fax communications.  

Vectors Keynote Speaker, Jeff Pulver, Talks About Why Voice Will Always Remain the Ultimate App

Jeff Pulver Gives Tips to Telecom Resellers on Paving Their Own Way in the UCaaS Industry

Jeff Pulver, Executive Vice Chairman at Skrumble, a featured keynote speaker at Vectors 2019, dives into why “Now Is the Best Time to Be Selling UCaaS.” Technology is constantly evolving, and the UCaaS industry is no exception. In his engaging keynote, listen to Jeff talk about his journey in the telecom industry, his concept of “Purple Minutes” and why voice will always remain the ultimate app.

Jeff Pulver tells an inspirational story about following his passion led to the birth of Vonage.

#Vectors2019 #SkySwitch #TransformCloudComm #TMC #PurpleMinutes #VoIP

Good morning, and thanks for being here. I really appreciate the opportunity to be here with you. I do believe today is the best time to be selling what you’re selling for a number of reasons. But most importantly, it’s because I tried playing with this stuff over 20 years ago. 


Now, free will dial up back in 1995 was an experiment that tested the waters on a lot of things. And it was a foreshadowing for what would happen in the future. In addition, free will dial up effectively gave birth to Vonage. Because not only did I start free will dial up – but I’ve never been actually at a conference where there was a session about how to compete with a company that I started. I find that fascinating. Makes me like, try to figure out who you really are.


It’s because you don’t think about these things when you do stuff and I came here to share my story about my journey of how I ended up on stage here today, but I will tell you that up until the day before Vonage launched, there was a fight in the company whether or not to launch consumer service or business service. Literally up until the launch date, there was an internal fight. So you know, it’s not so obvious necessarily what people do or how they do that. But what led up to the creation of Vonage, free-will dial up had three different iterations. And I was actually extending and expanding FWD back in 2000. And I ran across somebody who I’ll explain later, he ended up taking another company of mine and flipped it into Vonage. 


But before I get there, just curious how many people in this room are either ham radio operators or grew up with someone who was a ham radio operator in their family, or a relative? Wow, some people actually know this stuff – good. Usually I, particularly when I talk to kids, no one knows what I’m talking about. I just spoke out at a junior high school in Bermuda, 22 kids, and nobody had any idea what I was talking about. But, I was trying to explain it to them, because I asked them how many people use WhatsApp and, like, they all raise their hands. I said, how many of them use FaceTime or Messenger and they understood that. And then I had to tell them, “Well, it’s probably your parents who appreciate this, but it’s free.” And they said, “Yeah.”  I said, “Well, you’re welcome because I did that.” Because I did. 


And the whole thing about innovation, I believe it’s starts inside. And for me, the way I ended up playing with, say computers and telephones, is as a kid I actually played with radios and telephones. So when I was in fourth grade, fifth grade, it’s kind of blurry – I grew up in a world where I didn’t have too many friends. Now, maybe all of you had the most amazing experiences in elementary school and junior high school and high school – I didn’t. I grew up in a world where sometimes I had to be my own best friend. And that was just who I was. And so my parents empowered me and my sisters to explore our inner creativity. We got to become who we were by finding our hobbies, discovering our passions, and I’m very fortunate for most of my adult life to be able to live my passion. Although, I don’t necessarily know what that is at any moment in time – it shifts, but I shift with it. 


But the thing with me is that an early indication of my in my interest in programming was, I had a next door neighbor who lived across the street from me, my friend Robert Sherman. Now I don’t know if you’ve ever had friends in your life who, you call them on the phone and every conversation is predictable. You know exactly what’s going to happen and ultimately just hang up. So when I was like, eight, I had a tape recorder. And I would for six months, run this prank where I’d call my friend Robert and pre anticipate his response for an entire conversation on his phone to play. Stop, play, stop, play, stop, play, stop, play, stop, hang up. He never caught on. He never caught on.


And so that was my first own experience with AI and telephony, and it’s kind of like there’s a foreshadowing that I had a chance to play with stuff. And that was the same time of my life that I was building model rockets. We built estes rockets – and if any of you guys build rockets, right? And sometimes we build them, they go up the parachute and come out and we lose them.


Occasionally, if it was a clear field, maybe, maybe they go horizontal. And it was also a time of growing up where we had a chemistry said, I did not need a permit from Homeland Security to experiment. And I do think we suffer a little bit as a society that we don’t blow enough things up as kids. We’re not allowed to be creative, that we don’t have that chance to explore who we are by playing. And I’m not saying to do harm to anybody, or to ourselves, just to play. 


So there I was, without too many friends. And if I had friends in school, I just didn’t like them. So it was my choice to stay away. And what I my father for the longest time, told me to call his brother, my Uncle Fred and I never did. And I don’t know how you were as a kid, if you actually listened to your parents, but there’s some things I listened to and some things I just didn’t listen to, and to call my uncle was just not my thing. 


It turned out my uncle was a pioneer in cable television. He actually had a factory in the 1960s. He was one of the first people to build cable TV test equipment. And he had built a business, took it public on the New York Stock Exchange in the 70s. He had a factory on Long Island where he manufactured stuff. And lo and behold, one day I come home from school and there’s my Uncle Fred waiting in the kitchen to see me. And I have not seen him since the last holiday family gathering, and I’m like, “What’s up?” And he takes me for an hour from where I lived in Queens out to his office in Farmingdale. And it’s like, this is just weird. And I get to his office and he has a factory and you know, it’s like, I meet everybody in his staff and they’re all nice to me, but I’m his nephew, so of course they’re nice to me. 


And then my life changed forever, about 15 minutes later. Because 15 minutes later, I walked into his office which was maybe this size, maybe a little bit bigger. It was not that big on the factory floor but he had a desk and he a box on that desk. And I didn’t realize till a little bit later that on his side of the box, he had a microphone. On my side of the desk there were two chairs. And he flipped a switch and all of a sudden the box started to glow. I didn’t realize there were radio tubes, I had no idea what was going on. But then, after it started to glow, there was noise that was coming out. And the big thing was – he heard voices, I heard noise.


And as you tune the dial, he would acknowledge the noise, and I’m just like, I have no idea what he’s talking about. And then he started speaking a very cryptic language, because he found the clear spot. And he said, “CQ, CQ. This is KTQQ, I’m calling CQ.” And he would repeat, “CQ, CQ this is KTQQ, I’m calling CQ.” 


I’m like, “What?” But I’m mesmerized by the fact that my uncle speaks another language. And then he lets go of the microphone, and I could not believe there was a queue of people for over an hour. My uncle sat there while I was listening, talking to people saying his name was Fred, he’s in Farmingdale, New York. And he gave a signal report, relative, which I learned later about.  I had no idea what “5 9” was, “5 7” was, “5 5” was…but he gave a signal report of how loud the voice was. So I had no idea that my uncle had spontaneous friends from all over the world that everybody, no matter where you live spoke English, whether it was USSR, South America – didn’t matter.


And as I’m sitting there, I realized that my uncle actually had the cure for loneliness. And that if I simply were to take his radio and put it in my bedroom, that I could have friends before school and after school. The school itself would be tolerable because I can connect with people outside that world. So after I sat there, politely listening to my uncle make all these friends, he explained to me that when he says CQ, that’s in Morse code is da de da de da da da. And for those of you familiar with 70s disco music, it turns out to be the disco beat for many 70 songs. Apparently there’s the correlation between musicians and amateur radio in the 70s, at least for the baseline. And so the CQ is from the telegraph – CQ as in “seek you”. So it’s putting an outcrying for a call, for a request to have a conversation to the world. You know, to a world where I was growing up and we’re not supposed to talk to strangers, all I did was was listened to strangers, talking to strangers, and ultimately, I would be one of the strangers reaching out to others. 


And so, those of you who are who are old enough to appreciate the early days, the internet, you remember ICQ? Yes, some of you? Maybe? So ICQ, my friend, Yossi Vardi son, was one of the four founders of ICQ and its name was really internet CQ. It was the first successful messaging service on the internet. And Yossi happened to be a ham operator, they named it ICQ. But there I was, asking my Uncle, could I take his radio home and put it in my bedroom and play with it? And he said, “No.” I said, “Wait, wait, I just want to borrow it. I want to set it up. I’ll get an antenna. I promise I’ll be I’ll be kind to it.” He said, “No.” 


And that kind of blew me away. Like, why? I’m a nice nephew. Like, what? I’m his favorite. I think his only one, but why?


Because he explained to me that in order to use this radio, I need a license. But I actually had to study college level physics. I had to teach myself Morse code at the time. And I had to study parts 97, one of the rules and regulations to be an amateur radio operator, as published by the Federal Communications Commission. Like, oh. I still asked another time, but I still had no. 


But he told me I can come to his office anytime I wanted to listen to him and watch, but you know, the thing about growing up in my family is that I learned how to be obsessive about hobbies. And passionate, and sometimes I’m passionately obsessive, it’s hard to tell. But I also, when I was growing up, learned about failure.


And the one thing I’ll tell you about failure, because to this very day when I’m successful in doing something, I don’t really know why I was successful. But when I fail, I know why. And I learned as a kid, that my definition, my definition of failure has not changed since I was a kid. That to me, failure is not learning from failure. That’s it. We can all make mistakes. But if we don’t allow ourselves the opportunity to learn from where we came from, and not repeat that mistake over and over and over again, because I think that’s what Einstein would consider insanity. Anyway, that’s the only thing about failure. 


So, as me as a kid, nine years old, tried to get ham radio license and it didn’t work. But I learned about radio. I was a maker. I built radios. I took a tape recorder that I used for my friend Robert, I took it apart, unfortunately, as my sisters always like to remind me, we started a fire because I didn’t put it back together right. But it was fun experimenting. And finally, it took till I was to a 12 and a half years old to finally got my ham radio license. And when I got my license to communicate, my life changed. Literally, my life changed. I actually had confidence to be who I was. To learn to find my own voice. To understand that my ideas maybe mattered a little bit and  just follow that path. 


And I spent a lot of time being lonely and isolated while I was trying to teach myself these rules and regs. But when I got my license to communicate, I like to think that I had a voice and I haven’t really shut up since. And that inner voice gives guidance, and one of the first things I did as a ham operator is play with phone patches. 


So, you’re probably old enough to remember the TV show Mash, maybe. And Radar O’Reilly, he was not at all someone I ever looked up to. But on the TV show, he was the one who was doing phone patches during the Korean War back to loved ones. And I thought, this is cool. So I got a phone patch. And I also would find people overseas who wanted to talk to loved ones in New York City, in some cases outside New York City, and I just patched it in. My parents never complained about the phone bills. And there I was, living my life, in my own world, because not very many people had any idea what I was doing, but it gave me options for creativity. It taught me a hell of a lot about innovation. It taught me a lot about determination and taught me a lot about believing that if you learn to believe in yourself, anything becomes possible. Even the craziest, craziest things can happen if you believe. And sometimes if someone else believes in you before you even know how to believe in yourself, that’s even a bigger gift. I thank my father for that. 


But as a kid going to junior high school on ham radio, I was geeky enough as it was. And of course, I didn’t have too much in common with too many people, but I let this slide. And when I was in high school, I actually started three different businesses, naturally, organically – it just happened. 


I used my ham radio for a nefarious purpose once. I think the statute of limitations is been there already, so I don’t have to worry about this too much. I ran an underground radio station on shortwave on stormy winter nights. And on federal holidays for about 10 years, I was “Ray Haber coming to you live from somewhere on the east coast. This is WARG as in ‘we are really good’.” And I operated, you know, I told my sisters to watch out for white vans. My sisters to this very day – if they were here, you can interview them – they’ll tell you when they see a white white van, they run because I told them that was the FCC coming after us to shut us down to arrest us. Now we never actually did anything bad. We didn’t do anything bad on the air. We didn’t say anything, we didn’t curse, unlike some other people, I didn’t curse, I wasn’t against the government. We were just having fun. This whole idea of using technology for fun is something which I don’t think enough of us engage in. But I was having a great time being a DJ. 


And when I was in third grade, I read a book that changed my life called Steal This Book. It might be out of print by now, but it’s by Abbie Hoffman. If you remember Abbie Hoffman,  he wrote about loop lines. Those of you who have who are from the telco world, you might remember loop lines. But there was an interesting combination that if you call 212976977 on one side, you get a very annoying “Ehhh!” If you call 212976979, the noise went away and the loop line connected. And that particular pair traced back to a phone booth in the South Bronx. So when I was “WARG coming to you live from somewhere on the East Coast”, and Ray Haber, I would take requests. Unfortunately, they didn’t come too much. Can anyone guess in the 1970s what these loop lines might have been used for other than me trying to take requests for my radio station? What do you think?


*Audience responds*


Right, but if you’re a nefarious character, what business what you might also be using it for? It was for drugs and it’s for prostitution. My sisters whenever they got on the air and we got a hold, most of the people calling were yelling at my sisters to get off because they were impeding on their business. And then I used to subscribe to a very geeky newsletter, a shortwave listeners newsletter, and the one time WARG ever gotten any mention, the only comment was ‘announcer loves his own voice’. That was it. Nothing about the programming, nothing about the music, just ‘announcer loves his own voice’. I was like, oh God – but it was fun. And that was what I did. 


So, it turned out that I had like no social life in junior high school or high school. But girls who would not invite me to their sweet 16 paid me money to DJ their parties. So that was my first business. And then my father had a data channel, a mini computer in the house, which I broke into. I learned how to program. And I started using – amateur radio, as geeky as it is, is also a very competitive hobby. And I learned how to write code, particularly to do contests where we would wake up on Friday morning, go to sleep Sunday night and to talk to as many people as possible in many different places of the world. And while you could have done it with pen and paper, I figured we should use a computer program for that. So I learned to code. And then going into the 12th grade, I noticed the deficiency in the language that I was playing with which was data general business basic, it didn’t have any floating point arithmetic. So I created a module that added floating point arithmetic to data general’s language, and I started a software publishing company. That was me in high school, and I did a lot of other things but somehow in my life, I ended up on Wall Street, which I still don’t quite understand. But I ended up on Wall Street. And I taught myself. 


I didn’t take calculus in college but I had to teach myself calculus when I was doing software development, because I learned how to program financial functions, and became an expert in fixed income mathematics. And I had to learn about McLorran power series expansions and all sorts of other stuff. And so I had to code this. In order to code it, I had to understand it. And that was one of the things I learned a lot, I taught myself. This is way before there was YouTube. I actually had to go to the library, got the books and read. There’s no one to actually explain to me, give me the download of exactly what there was – I had to actually engage and all that. 


And one day I’m reading the newspaper on my way to work. And I read about CU-SeeMe, coming out. This is in 1994. And CU-SeeMe, anyone here ever use CU-SeeMe in 1994? One or two. So remember, that was a 120 by 160 square. It gave you maybe four, five, six, seven-second frames per second video. That was hot. That was on a high speed line. 


And so I started playing with all that. And then in ‘95, I learned that a software product was coming out, that’ll let you talk on the internet. And that’s all I knew. And on February 12, 1995, the software comes out, I happen to conveniently be home from work that day. I download that software, and oh my god, I could talk on the internet. And what was oddly bizarre to me was about 20% of the people online, were using ham radio call signs as their social media identifier, some WA to BOT, and there it was picking off people all over the world, and we’re pretending to be on the radio, but we’re on the computer. And this was weird, but cool. 


And I very quickly created a mailing list called the iPhone mailing list, so it was called internet phone. But the people who use – anyone here use iPhone back in the day, anyone? We called it iPhone, so the first iPhone technically really didn’t come out in 2007, it was from ‘95. And I use this mailing list as a bridge. So people like me could find each other when we’re not online. And, oddly enough, people started asking questions about how this product works. Now, my background, I went to college, I have a BB in accounting, I know nothing about telecom. But somebody asked the question, how’s the software work? No one else is responding. I respond. Within three months, I’m like the subject matter expert on the software. I should remind you that no one from the company itself ever came online to answer questions. So it was me. And I was having fun.


And then in September 1995, a question comes across from a guy in Italy with the subject “enterprise computing”. And a simple question was: Is it possible to interconnect a telephone and a computer? And I took out my old phone patch, and it worked. I said yes. What I didn’t know was that there was somebody lurking on my mailing list who was an engineer in Jakarta, Indonesia, who was an engineer who was very familiar with a certain type of modem. Back in 1995, there were two types of modems, one that used Rockwell chipsets and one that used Cirrus Logic chipsets. So this guy in Indonesia, wrote some code for a Cirrus Chipset Logic modem that turned dial tone into IP, basically let you flip. So if I put two of the sound cards in a computer: one gave me internet, one gave me dial tone. And what that meant was, I can now configure in September 1995 a gateway, a year or two or so before these actually worked. And what I was able to do through the iPhone mailing list, is launch something called free world dialup. Literally, it was free, it connected the world and around on dial up. And it was simply a phone patch extension.


So if you were in New York and you had somebody in California and you want to call a friend, you could do that, or if you’re sitting anywhere in the world. We had about 500 active nodes. And this was a company with no business model. I used to work at One World Trade Center. And if you were on my mailing list and you said you wanted to set up a node, I would buy the node for you and FedEx it to you. It was costing me more in FedEx charges to send it than the modem did. But I sent out modems all over the world to people who participated. And within a few weeks – now, back in 1995, the internet only had 16 million people on it. And, I can’t tell you how noisy it was. And how scary this was, like, oh my god. 


Now, most of you are, I’m guessing that some of you are engineers. So you could appreciate if I told you that there was no jitterbug for no echo cancellation, it had sucky quality of service. It just didn’t sound so good, but it worked. It worked, it was a foreshadowing. And so I launched free will dial up in October ’95, 24 years ago almost to this very day, and the world goes nuts. The business media – I’ve never had more press in my life, than in the next two months, because as word got out about this, about what was going on, the media took immediate attention to this. 


I remember in November of ’95, the Sunday Times of London had a story about Bill Gates and the road ahead. On the back page, was the story about free world dial up and the threat to the future of British Telecom. What? Really? Really. 


Now, talking about fake news, that was actually true news. Someone actually thought we were a threat. Which leads me to one of my life lessons, which is do non-scalable projects. Do projects that no one else would ever think, or if anyone else thinks that you shouldn’t do them because it doesn’t scale, try it out. If you want to innovate, if you want to disrupt, if you want to be an innovator, you want to actually do this stuff that others don’t expect. If you do the unexpected, because we had no business model, we didn’t raise a diamond venture funding. I was funding all of the modems out of my salary from working at Cantor Fitzgerald securities. And there’s no business model necessarily associated with having fun. But oh my god, it was mind numbing. And what happened in six months, I learned all about the FCC all over again, because six months later, 300 phone companies in America went to the FCC. And this was in March of ’96. The answer was two simple things: the sale and use of internet telephony software to be banned in America, and the makers to be regulated as phone companies. And on my mailing list, these people who were lurking and people who were actively just talking, they were saying “what was I going to do about this?” And I said, “I don’t know. I don’t know anything about politics. I don’t know anything about the FCC, except that they gave me my ham radio license because I qualified.” 


That wasn’t enough. And I started to have self doubt. But I remembered being a kid and I decided, you know what, I’ll take a stand. So back in ’95, ’96, you can make things up and get the three letter domain for it. So in 1995, I had the domain for VON.,, And I decided depending upon my mood that VON was either “voice on the net” or “video on the net”. And in about 10 days, 110 companies from all over the world decided we’re going to join the Voice on the Net Coalition to say no, let’s fight this petition at the FCC. 


What I didn’t know until about a year later is like how scary we appeared to be to the FCC. Because it turned out we were able to keep Voice over IP unregulated in America for nine years. For nine years. And never before in the history of lobbying, at least in Washington, had a group of people assembled through the ether. And you may wonder, how could you do this, Jeff? You have no background in telecom, you have no background in lobbying. 


Well, this is a reason why a friend of mine in Tel Aviv considers me the Forest Gump of communications. Because sometimes you just do it. And you just you happen to witness the beginning of something. And so I took the lead, and I did it and it was fun. It put me on a journey which I’m still on. Because once I started representing free will dial up, and fighting the act of petition. These lobbyists did not know what to do with me. I was the name but they never saw me. They couldn’t really see what it looked like, or even if I was real. And then in May of ‘96, there was a New York Times business section. And on the front page was a story about – I worked at Cantor Fitzgerald Securities and unfortunately that year, Mr. Cantor was dying and Howard Lutnick was fighting Mrs. Cantor for the reigns.


And page eight was this huge picture of me on a computer talking about internet telephony and how wonderful it was. What I didn’t realize that was that was my exit strategy from working on Wall Street. I had no idea. But a few months later in, like around July sixth or seventh, after a fourth of July weekend, I’m at work. And if you guys ever worked in an IT department, at Cantor we had 1,000 people. There were maybe 125 people in systems. I was the one person in systems responsible for new technology. There are 124 people responsible for keeping things working. 


In ‘93 to ‘96 when I was at Cantor, it was a fireable offense if you put an IP device on the production network during trading hours. You could be fired if you’re caught. It was, like, pretty clamped down. And I had a really hard time introducing anything new. But the department loved to reorg. They loved to reorg. So I show up five minutes before a meeting, I look at the org chart and I raised my hand. Yes, Jeff? There’s a typo. What’s the matter? I’m not on the org chart.

Then the guy said, “Didn’t you fire him? Didn’t you fire him?” That’s how I found out I got fired. 


And I had the kind of job on Wall Street where I could have lasted all summer before they realized I was fired. But I had to raise my hand to draw attention to the typo, and then I was like, “Okay, what am I going to do?” I didn’t want to go back to Wall Street. I had spent seven years of my life prior to going to Cantor building trading systems, real-time market data distribution systems. But I had this passion. And I decided to take a chance and live my passion, which is what I hope – any of you guys living your passion today? Yes, maybe? Yes? Right. Those of you not raising your hand, during lunch talk to the people who raised their hands because seriously, if you could find a way to find your flow and live your passion, life is different.


The rules may be similar. You may have to figure out how to pay your bills, you may have to figure out how to live. But you know, being your own boss, setting your own culture, learning to listen to your inner voice and having the confidence to be who you will become, is an amazing transition. So what I decided to do is I decided to run a conference in New York City. Oddly, the dates I picked were September 9th and September 10th, 1996. And all I did was advertised this conference on my mailing list. And I got a response but I never knew how many people were going to show up. And the thing was, in the summer of ‘96, it was the summer my father made me grow up. 


See, what I didn’t mention before, is when I ran the software company, when I was 23, 24, 25. My father guaranteed payroll. My father figured if you’re silly enough to work for me, your salary was secure. Didn’t matter how much I was paying you. I only had seven or eight employees, but it didn’t no matter how our sales were, my father guaranteed payroll so everybody was okay. But when I got fired, I didn’t have savings. I was married at the time, I had a relatively high burn rate. In fact, I had fiber to my house in ‘96. I was paying more for my internet access than my mortgage. So I knew the internet was going to be big. I didn’t know how big it was going to be. I wasn’t going to give that up. 


And so, I realized in order to make this conference happen, I needed $15,000 because I had to put down a deposit for the room rental and for catering. And my father won’t give me the money. A VC I went to didn’t give me any money. Ultimately, it was American Express. I had an Optima card. And back in the summer of ‘96, I went to JFK Airport. I put my credit card in and walked out with $15,000 in traveler’s checks. That’s how I funded my event. And surprisingly enough, 224 people showed up at the first conference, from all over the world. A few of those people within a years time would start companies that have billion dollar market caps and more. It was a conference of innovators, of thinkers, of doers. And it was something, which was just, I was too shy. I would not go on stage. I didn’t even say “hi” to anybody. I helped with the invitations, a friend of mine from London helped be the MC. And then I had a fight with him. And I learned from me anyway, partnership are hard. Stand up for yourself. But it’s also because I didn’t know anyone from England. I didn’t realize every time he was saying “brilliant”, he wasn’t being sarcastic. Any one of my friends, if they said something was brilliant, they were saying it wasn’t brilliant. But he kept on saying “it’s so brilliant” and “so brilliant”. I realized, oh my god, I can’t handle this guy. He’s being so mean to me, when he’s actually being nice. But I didn’t know. I had not really traveled the world so much. So we broke it up. 


So then in April of ‘97, after the conference, I go to Silicon Valley and I meet a few people. Ultimately, I found someone to help me run a conference. And then I changed the name of the conference to VON, to Voice on the Net. And it was held April 1st to the 3rd in ‘97 in San Francisco. 500 people showed up. One of them though, was sort of like me, he was an entrepreneur. He was from Dallas. He grew up in Dallas, and he had this theory that for his startup, he thought people who traveled away from their hometown would want to go on AM radio and tune into the radio stations that brought them home.Their high school sports, that got them to tune into the local happenings. So he came to my conference to pitch. His name is Mark. And his last name is Cuban. And three and a half years later, he sold his business to Yahoo for $4.6 billion. 


He changed the name of the company from, I believe it was Audio Net to Then I, theoretically, I understand he may have made more money shorting Yahoo stock after that. But, that’s Mark. And there are a lot of people like Mark who came forward to do stuff. And what I found myself at the center of, was opportunity. Where we can dream and the dreams can manifest into something bigger than us. But we had to allow ourselves a possibility that it didn’t matter if we fell down, because we could pick ourselves up and try something else. And the conference business for me only occupied maybe 15% of my time. I started investing in startups, I started doing startups, I learned a lot about failure, oh boy. 


But I also learned a lot about who I was and about believing. And it’s that belief that once you understand who you are, we’re not invincible. But we can do so many other things that we necessarily are known for. I mean, I’m not qualified based on my education to be successful. But I also don’t allow that type of thinking in my mind. When I was doing the VON conferences, the crazy thing happened was – so the first conference Mark shows up and 500 people come, to then we had I think, approximately 800 people in Boston in the fall of ‘97. And then we got to 1100 people. In fact, I knew that VON was going to be successful because we were at the Fairmont Hotel in 1998, in the spring of ‘98. Back then, it was before broadband, everyone’s using dial up internet. The community of people who stayed at the Fairmont Hotel crashed the PBX there, every day. They never experienced it. They never had such demand for dial out because there was optimized, you know, for phone calls for short phone calls, not for long bursty communication. So we’ve successfully, two things happen. One was we crashed their PBX and then they started this policy of how long could be on the phone. And, but it was interesting. 


And then the other thing I started doing at my conferences, I started inviting the Federal Communications Commission over to the events. The FCC started hosting town hall meetings. Because what I noticed, was a lot of noise in Washington, because when I experienced these 300 phone companies going against my simple project, I realized they’re things called lobbyists. And they like to lobby. And there are these big phone companies out there. And they like to keep their market position. And they don’t like startups. They don’t like, they couldn’t even spell the word disrupt. Disruption would come from somewhere, but not from them. So I made sure that if any lobbyists were whispering in the ears of any of my friends in the government, I invited the government people to the conference. So we could bypass the lobbyists, and they can hear for themselves and see for themselves what technology is.You’re welcome for that too, because that actually helped a lot because lots of people try to get into and stop the innovators. But when we cut out and provided facts, then the lobbyists started coming to the conferences. Which is just funny. And you know, ironically, when I ran VON, it was basically a three and a half year cycle that went through. And the event went from being 224 people. I mean, in 2000, and in ‘99 in Vegas, we were to literally 2,000 people. And it was just an intense community and lots of innovation happening. 


In the early days, it was vendors talking to vendors. Not because they weren’t customers, it’s because the ecosystem had to be built. And then the next year ecosystem was being built because if you’re making ships, you need to be on boards. If you’re a systems integrator, you need the boards you need to write software. Then we need the appliances, then we need the devices. So in 1995, I was playing with modems, putting them in a PC and then dial logic comes out and starts to harden this stuff. In 1998, I noticed something very strange happening at my conference. I was so proud of the fact that people would show up and listen to the people speaking. And I’m very into hallway conversations where people, you know, mingle in the hallways and they chat. And some of the best conversations, best content you get is in the hallways.


But out of the blue, people coming to my conference wanting to rent meeting rooms. And it really bothered me. Like, why? Is it the people they’re going to meet not good enough? Is it that the sessions aren’t good? Why do you want to have these meetings while the conference is taking place? So it turned out that in real life, I had so many entrepreneurs coming to my conferences, and they were putting gateways down in all these cities. So somebody basically had a gateway in Tokyo and Sydney and London, in Santa Domingo, somebody else had Miami, New York, LA, Chicago, and these people are coming to my conferences to try to extend their networks. And back then we didn’t have interoperability because if you had one type of gear and different type of gear, nothing really worked. 


But I realized, this is interesting, and I know markets. So based on my experience on Wall Street in 1998, I created the minutes exchange. If you basically had a presence in different cities, you could put a bid asking for termination into your city. And I ran a matching engine to help make people do business. And that was going well, very slow, but steady growth. Then in the year 2000 there was so many people going public with B2B exchanges. I was feeling so left out, so left out. So while I was running the conferences, I reached out to a friend of mine, who introduced me to this guy named Jeff Citron, who had started Datek online, he started Island ECN. And he was living in Brielle, New Jersey. And so he came to my office. And he fell in love with the idea of of making a minute’s market. He was very successful in equities. And he decided to take his magic to minutes. And the thing was, before I met him, I went to Edison, New Jersey. My office was on Long Island, I went to Edison, New Jersey, I found the office space because I figured if I want to be successful in communications I had to be in Jersey, near AT&T. That’s where I can get good engineers. But Long Island would be good for aerospace engineering but not so much teleco. And Citron came into my office, and then one day – so free will dial up was evolving. Eventually we didn’t touch the PSTN ever, we would just enter an IP. And I thought it was interesting, just to connect people endpoint to endpoint, don’t touch the phone network. And Citron was really into the minutes business. So they move out. And I got a phone call after the move out saying, “Jeff, you know, this minutes exchanges is interesting, but it’s at best a multi-million dollar business. And I want to be a multi-billion dollar business. So we’re going to change our focus, and that broadband telephone company that you were talking to Henry about in the hallway? We’re going to do that.” 


I said, “Oh.” And then in April of 2001, I found out that MinEx changed its name to Vonage. Where VON was “voice on the net”, Vonage was “age of voice on the net”. And so that’s how I accidentally became the person who started Vonage. And ironically, we prototyped the services on free will dial up on Cisco 79, 60 phones. We played with 8186 ultimately when we were rolling it out, but all the prototyping and free will dial up itself, free will dial up was the first UCaaS service in the world ever. We were cloud based, literally. Our customers self provisioned. The nice thing about SIP is, anyone who wanted to volunteer to help people with SIP had a 55555 number that I gave the password to anybody who wanted to have an endpoint,  sip endpoint. Anyone can connect. I also interconnected with Asterix at the time so we had the largest Asterix/SIP network ever, and that ran for a long time until it didn’t. 


But you know, I did a lot of things where I didn’t care about business models. What I cared about was, could we make a change? Could we move the needle, can we affect something positive? And we did that. And it worked. And, you know, for every company that I’ve ever been successful in, I never did a business model for it. I never did forecasts or projections. I had to figure out, is this something disruptive? Eventually, sure, you have to make payroll. Sure you need to understand your expenses. But, you know, after investing in over 400 startups, I can tell you that most entrepreneurs don’t have a clue how much someone is going to cost. At the best they can do, is they could tell you maybe what the expenses might be. So whenever I see entrepreneurs with a full deck of projections, I tell them they’re showing me science fiction, because unless they have a crystal ball where they really see the future, I want the crystal ball. I don’t want their startup, I want the crystal ball. I want to know exactly what’s going to happen because any of you guys have – so you all own your own business? Many of you have your own companies? Yes? 


So, any of you, like, put together decks to show other people to bring in investors sometimes? Well, those of you who ever do, or have friends that do, there are two things I’ll tell you. That most decks have a hockey puck in it, where at some moment in time, things take off, you know, geometrically for no real reason. They do. Not in real life, but in the forecast. And the other thing is, for those of you familiar with Gartner graphs, most startups always put themselves in the upper right-hand quadrant, always. You know, I’ve never seen anyone with the tenacity to put themselves in lower less and say, but we’re awesome at that. Why is that? Why can’t we be awesome in the lower left? Because if you put yourself in the upper right, I don’t believe you are. Because we put yourself up against all these other companies, maybe you strive to be, maybe you mentally think you are. But you have to show it by execution, by doing. But if you’re already starting in one place and you know grow someplace else, that’s much different. But I do a lot of coaching with startups. I I found that after investing in so many, I can at least provide some feedback to those so they have a clue.


Although, being clueless to me is a strength. I will tell you that some of the best things I’ve achieved in my life was not knowing I couldn’t do it. In fact, Vonage happened that way. That when we went out to hire engineers once money was raised, most of the senior engineers that heard the proposition said, “No, we can’t do it.” They didn’t get hired. It was only the people who didn’t realize he couldn’t do something, who were the ones who were hired. And I both strongly believe in that. There’s a fine line between being clueless and being intelligent without having the negativity associated with making stuff happen. 


I also find being vulnerable is a good thing. That while you may want to be super strong and super present, that if you allow yourself to be vulnerable when you’re talking to somebody, maybe it’s a customer, maybe it’s somebody working with, that they understand that you’re human too. Because it’s so easy for us to lose our feelings. It’s so easy for us to have a wall up. And when we drop that wall and we allow ourselves to be vulnerable, customers realize we matter, that they matter to us. It’s like how often when you’re talking to a customer, do you say, “Hi, how are you?” Do even pause long enough for them to answer? I mean, you prepare for them to say I’m having a bad day. How many of your customers do you ask about their kids? Do you ask? I mean, like, how personal do you get? And it’s not that personal. But it turns out that in life, you can either look at every customer as a line in an Excel spreadsheet, that represents something to your bottom line. Or maybe they mean something to you much more. 


We could also learn from our customers as much as we can learn from our kids. You know, there’s an entire generation that’s been born that’s out there that I don’t think many of us, you, we, service, are millennials. I have a niece she’s 25, my niece Emily. I tried working with her a couple years ago, but she and I do not speak the same language. She speaks in emojis. She speaks in lower case lower words, no capitalization, no punctuation. Like, where was I? When did this happen? 


And I think that, you know, when you look at Unified Communications, we think about how we want to connect people. That we actually want to find ways for everybody to communicate. It’s not so much about a gender or race. But there’s a generation that’s probably one of the biggest challenges we’lll have into the future, to figure out ways to help empower meaningful conversations millennial to millennial.


I’ve always had about one to one, one to many, many to one and many to many conversations. We throw millennials in the mix, and it makes it so much harder. It’s so much harder, and if any of you are a parent, uncle, aunt, relative, grandparent, you understand. It’s just so hard to communicate. I’m a very strong believer that voice will forever be the killer app. You know, being able to see somebody close up and say, “I love you”. There’s so much meta information being shared in your voice. Forget about what Google might be tracking or what Facebook might be tracking. But the ability to share, in voice, something is incredibly powerful. If you can’t be there in person, if you can actually have a meaningful conversations that they can hear you, that’s amazing too. 


Yes, a picture has 1000 words. Sharing video is an amazing experience, but the face-to-face – you know, in 1996 when I started my journey, I was in awe of people like Moore’s Law and Metcalf’s Law that I wrote down on my mailing list, I shared something called Pulver’s Law, which I have never promoted. But I’m being reminded of it when I’m here. And I wrote down that in ‘96. I wrote that the more virtual we become, the more we need to have face-to-face meetings. I think it’s even more true in 2019 going to 2020. That if you’ve ever send someone an email and got them angry without the intention of making them angry, or a text, because you missed a comma, or they read it wrong. Unless you see them face to face, it’s really hard to hug it out. It’s very hard to communicate effectively, in a way that we have. I mean, to me the challenge is not can we have the best platforms out there? Can we service the customers the best? But it’s like, how are they communicating? How are we communicating with them? And how do we connect? And that’s something which is not gonna be about chatbots. It’s not gonna be about the AI. It’s about you. 


And I strongly disagree with a speaker who I listened to a little bit yesterday, when I was a Cantor Fitzgerald Securities, my office was used, my little cube was used for training over the weekends. Every Monday morning I walked back into the office and there were three words: relationships, relationships, relationships. And we were a broker’s broker, so we actually made markets between brokers. And the only way that we were able to generate revenue was taking people out. Like, if you were a broker at Cantor, six days a week you took customers out all the time. And on unemployment Friday when it came out, hopefully you did get more trading volume from the people that you took out the night before. And then every day they do that, and you see exact responses. Because we had six competitors and if we didn’t treat people right, someone else would. And it’s those relationships that get you through hard times and good times. Those are the relationships that you have, sometimes for life. And they’re meaningful in every way. For some people, yeah, it’s a percentage of how much my bonus will be. But for others, it matters. And you know for me, part of this journey was not to give up a good fight. 


And something amazing happened to me – I don’t know any of you guys are willing to admit that you sometimes get premonitions? Sometimes? Maybe a little bit? I’m a strong believer. I acknowledge premonitions. I’m a very strong believer in serendipity and synchronicity. I believe that if you meet somebody, there’s a reason maybe that you met that person, even if you don’t understand it at that time. And then if you make a wish, you can manifest a dream. I’m saying it out loud, so I’m making it real for me. I host breakfasts around the world, particularly in New York City, and Tel Aviv, where I bring people together, where generally I only ask people to say their name, and what they’re passionate about. What they’re doing for a living is interesting, but that only leads to a transactional relationship. And I found that passion-based networking is some of the best networking you could ever engage in. For me, though, I found myself in a particular situation that in the December of 2000, I got a phone call from a competitor asking me what my exit strategy was. I should mention that in three years time, my revenue went from zero to almost 18 million. My EBITDA got to about 6.6, 7.5 million. So it’s pretty fast growth. And this is from a competitor who runs a conference business. He says, “What is my exit strategy?” I had to say to him, “what’s an exit strategy?” I didn’t know. Because I never I did – I did everything bootstrapped. I didn’t have any investors. I didn’t know any of it.


Apparently I was a benevolent dictator, as people called me. Because the nice thing about being a startup is you can set your own culture. In the culture that I had, I learned to take having fun seriously. I was very much into music. So Fridays in my office between Memorial Day weekend and Labor Day was pizza karaoke Fridays. Where from 12 to two, you bring the pizza in, and when people were tired of pizza, whatever else they wanted, and we would sing. And it was fun. Eventually I opened a record label, so I used it as a way to showcase talent. But it was a fun way to show that we could have fun, and at the conferences for me were all about fun. It was a fun plus business and it worked. And, so anyway, this guy asked me what my exit strategy is. And I said, “I don’t know.” So he says, “Why don’t you consider selling your business?” 


I said, “Cause, I’m having the best time of my life.” And if he had known anything about my background, he’d understand that I’m having the best time of my life. And then I hung up the phone, and then I went to thinking and said to myself, “you know, maybe I should sell.” 


So I felt, like, disloyal to the community at large, because by 2000 VON was taking place twice a year in the United States, and I was in Europe. And I was expanding, and I felt so scared to sell. But it’s like the voice of God, or someone, saying, “Maybe check it out. Maybe you want to.”


Because my father died. My father passed away in April of ‘98. My father was diagnosed with cancer in April of ‘97. He was told he had one year to live. He told me to continue on my business, continue doing what I do. And I had my first offer to sell in ‘98, my father’s trying to tell me to sell but it was only for $5 million. I try to explain it to my dad, even though he didn’t hear me so well. I could do a little bit better.


I kind of regret that I didn’t spend more time at home that year because my sister’s, my mom, they dealt with my dad ultimately in hospice, and I hope I don’t cry, but it was really hard. But so in 2000, when I heard to sell, I decided I’m going to sell. A negotiated deal in July of 2000 in LA. Crazy enough, the deal closed in September, closed on September 10th. So being lucky is ok. I learned, never apologize for being lucky. Never apologize for being lucky. And for one day in my life, it was an amazing exit until the next day was September 11th. And the thing is, I worked at One World Trade Center. Almost 700 people died from the company I used to work for. When I looked at the people who passed away from Cantor, I knew almost about 400 of them. So I was never so grateful to be alive. I’ve never been so grateful for being fired. Whenever people tell me they’re fired. I think say, “Congratulations, getting fired can save your life.”


And, I only found out three years ago that my mom and one of my sisters got a phone call from Cantor on 9/11 or 9/12 that I died. I think I was in Atlanta for a press conference with the guys that were doing COMDEX to announce the acquisition, so I didn’t die. But they had to deal with this heaviness. And then on, September 12th, is my birthday. So I had some three messed up days in my life, totally elation, total devastation, and I had to celebrate my birthday.


And then when I sold my business, it turned out that even though I had a great exit, I was so depressed. Because I went from having so much fun to selling to a company that did not understand my culture. And I had so many other businesses around me in an orbit, like one core company, but it had like all these other companies and everything was based around that. And when you take that planet out, everything else falls to the ground. But I was so bad – I’m still so bad at firing people. That I wasted about $3 million on payroll until everybody quit. And then 17 months later, I had a chance to actually buy the company back two weeks before the company I sold it to went bankrupt. So I bought it back. And I relaunched my business again. 


But I never expected to that depression. And then in January 2003, I woke up with a premonition. And this is a crazy, badass premonition. Because we had been through crash, been through 9/11, been through the telecom crash. And I had this crazy idea to go to the attorneys who I worked with on the VON coalition…”Can we go to the Federal Communications Commission and ask a simple question?” 


And that’s that voice communication, if it originates just on the internet and doesn’t touch legacy phone network, for it not to be regulated as telecom? And these lawyers said, “Sure, we can do it.” 


It took five weeks, they file a petition. I remember calling and speaking that night saying, “Okay, so when’s the fight going to begin?”  And they said, “What fight?”


I said, “You know, the fight for the cause.”


“Jeff, if you hear martian signals in your ears, you could file petition the FCC, but it doesn’t mean they’re gonna take any action on it.”


I said, “Oh.” But then, like, sort of like, be careful what you wish for, cause 10 days later, the FCC took my petition, put it out for public comment. And for any of you who’ve ever been through a pleading cycle, you’ll know that the first 30 days, people around the world attacked me. They attacked me personally, they attacked in business merits, the need for the petition, mostly for the lobbyists who were trying to be friendly with, and then I fought back. And then in May of 2003, the Department of Justice and the FBI went after me. They accused the free will dial petition to being a way to harbor Al Qaeda. And so we had a meeting in a so called undisclosed location. Back in 2003, the government repossessed MCI as buildings. So we were in an old MCI building, and it was like three people from the government, 10 of us – because I had the CTO of free will dial up and legal team – and it was very, very uncomfortable to go this meeting, go to the second floor. It says Computer Crimes Division. I felt like I was on the set of Law and Order. And I go in, and they open the conversation saying, “Hi, we’re not here to talk about the merits of your petition. Our comments are of public record. But do you mind asking a few questions?”


And my poor CTO, Ed Guy, was there. I think in about 25 minutes, he lost two or three pounds of water weight. He was sweating profusely, and I jump up and say guys, “Listen, if you think that free will dial can help you get the bad guys, it’s now yours. Host it. Whatever you want. It’s yours. If you want to own it, you want to host it.” 


And I was serious. Like, if I can help you capture one bad person, it’s yours. So it was a little creepy that only two out of the three people in the room from the government introduced themselves to us. But I left that meeting at least with one new friend. The next day we went to the White House, to the West Wing. President Bush had a telecom czar, and I’m telling you, it’s very much like Forrest Gump. Or Walter Mitty, I don’t know. But I go to the White House, West Wing with the telecom czar, and as we’re leaving and he’s telling us all this BS. Yes, it’s good for America and everything else. And then we’re leaving the meeting and he sees the doors – we had to go upstairs to this two-floor elevator, I don’t know why but he had glass walls – he opens the door and he just yells as the doors closing us, “Thank you for not asking for subsidies!”


I’m saying, “Crap!” We could’ve gotten subsidies for this! Who knew? But on February 12th, 2004, in a slightly controversial vote, Michael Powell, the son of Colin Powell, issued something called the Pulver Order. That’s why today, in America, Facebook, Microsoft, Apple and Google are not regulated as telecom providers, and that’s why our kids are able to communicate for free. It’s because of this. And the Pulver Order is actually honored in over 100 countries around the world. And, you know, if I had any idea how impossible it was to go to Washington and effectively in a year plus, make this happen, I probably never would have started the process. But because I didn’t know it was impossible, it happened. 


These days, I spend my spare time looking up at the night sky. You know, in the last 20 years, we’ve gone from having a billion stars in our universe to 100 billion stars. This is a photograph I took in Turks and Caicos and middle Caicos, looking up at the Milky Way. And allegedly around every star, there are five exoplanets. So, what you’re looking at is the edge, that’s about 23 million miles away. And that represents 100 billion stars and 500 billion exoplanets. So, there’s probably life out there somewhere. 


Anyway, that’s my journey. I appreciate the opportunity to share with you my story, with the hope that someone here is inspired. That if you’re fighting someone, even if it’s yourself, listen to yourself, and give yourself the benefit of the doubt that magic can happen if you believe. And maybe encourage someone else to live their dream. Life is very hard. But doesn’t mean we can’t dream. It doesn’t mean we can’t do anything. And I’m telling you, after doing the first Unified Communication platform globally 19 years ago, there’s never a better time than today for you to actually make this happen. 


Back at the VON conferences, we used to dream of services we could deliver to customers. Now you’re living that dream. Those things that we once said what we could do are now possible. I created a term back in 2002 called “purple minutes”, because most people I was running into, executives at telecom operators who were buying soft switches, they were simply replacing their hard iron with soft switches and simply delivering the same services – which I call black and white minutes. I said, “Why don’t you do something purple? Why don’t you do something never before possible, or at least beyond possibilities?”


Today we’re living in a purple world, maybe it’s a rainbow world. But you guys are in a position to service customers, service their needs and help them empower their dreams because we never needed communications ever before than today. You also have the idea that, you know, 20 years ago, 24 years ago, we only had 16 million people on the internet. Now you have 3 billion. So, you know, you could really connect the world and provide as many services to them as you can dream, and maybe connect. Anyway, thanks for your time. I’m Jeff. I’ll be around for a little bit.

What’s New in Team Collaboration: The PBX With Microsoft Teams

Micah Singer Talks Channel Opportunities for SkySwitch Resellers

At Vectors 2019, TMC’s Editorial Director, Erik Linask, spoke with Micah Singer, Managing Director of TeamMate Technology. Watch the interview to learn all about the channel opportunities that await SkySwitch resellers when it comes to the evolution of Team Collaboration software, like Microsoft Teams, and how it works with the PBX. 

Micah Singer gives a recap of his Vectors 2019 session and explains the new team collaboration opportunities for telecom resellers.

#Vectors2019 #SkySwitch #TransformCloudComm #TMC #TeamCollaboration #MicrosoftTeams

Full Video Transcript Below

Erik Linask: We are here at day two in Orlando, Florida for Vectors 2019. Joining me this afternoon is Micah Singer from TeamMate Technology. Micah, great to see you.

Micah Singer: Thanks for having me. Really appreciate the time.

Erik Linask: So you know, we’re getting to the second half of day two here, what are we seeing and what are your impressions from the first day and a half?

Micah Singer: I feel like it’s a really energized group of resellers and MSPs here. SkySwitch has done a great job of, I’d say, staying really current with the market. So, a lot of the things they’re talking about seem like right in the strike zone of what this group wants and can sell. So, a very, very compelling event.

Erik Linask: But you know, you’ve been in this industry for a little while, but you’ve got a new startup now. Tell us a little about that.

Micah SingerYeah. So I’ve been in the, more or less, PBX space for about a dozen years. My background is, I was the founder and CEO of VoIP Logic and sold to Broad Soft a few years ago. And really, as I looked around the team collaboration space or software,  the developments in that category have just been really compelling. It feels like a whole new opportunity.

You know, it’s this promise that we’ve heard about for so many years, about different kinds of business and enterprise software coming together in one place, including communications. Companies like Slack, and I’d say Microsoft and Cisco and Google, have really done a great job of leading the way with these platforms. And, you know, I feel that the PBX still has an extremely important role to play.

So TeamMate Technology was built and what we were founded to do is integrate the PBX with team collaboration software. So, what we’re doing is, we’ve built a piece of cloud software running Azure, and it speaks SIP and it speaks API’s and it basically turns these team collaboration platforms into softphones, for any PBX.

Erik Linask: So there are certainly those who can argue that you don’t need your additional PBX vendor anymore. You can do it all using Microsoft or, you know, some of the other providers out there. You don’t buy into that. 

Micah SingerYeah, it’s a fair argument. And I recently posted on LinkedIn and there’s two sides and they’re strongly passionate. So there’s definitely a group that feels that is potentially true. And there’s a real strong push for the PBX still – I think it depends on how you use the PBX.

So, for light PBX users, I think things like the features of Microsoft Teams are actually maybe a replacement. But I think a lot of people still use the PBX for what it was meant to do: called complex call control. You know, voice communication among large teams, extension dialing, and they’ve integrated a lot of historical systems, like for compliance, HIPAA, or FINRA and reporting.

So I think we’re in a transition phase for sure. But I think the PBX will be a generational change. It’ll take many years before it sort of goes into the sunset.

Erik LinaskWell, and you know, I was talking with Jeff Pulver yesterday, right here. And he made the point, and I have to agree with him, that voice just is not going away. And the things that business users do with voice isn’t going to change all that quickly. So, the PBX is still going to be needed.

Micah SingerYeah, I mean, one point I hear all the time, and people talk about the PBX going away, but I mean, let’s face it – if you tried to sell a PBX from 20 years ago today, you wouldn’t get any business, so the PBX has really evolved already. And what it does looks really different. It’s a lot. It’s starting to be a lot more integrated with desktop computing and mobile and other places.

But, I mean, voice isn’t going away as you said, and PBX will evolve. And I think it will present really nicely and some of these other collaboration tools can be continued with meaningful use.

Erik LinaskSo, what does it take to make that connection between teams and the PBXs that these resellers here this week are bringing to market?

Micah SingerSIP; SIP is really important. So, it takes the ability to translate lots of different, essential information coming from API’s, from Teams, or Slack or other systems into SIP instructions for the PBX. So PBX speaks SIP and you have to speak SIP if you want to work with them. So for us, that’s meant building a web app that is intermingled with a SIP proxy, a form of SIP proxy that we’ve built from the ground up to support this integration.

Erik LinaskAnd so how does that all work? What’s your relationship with SkySwitch as a result of that?

Micah SingerI’ve known SkySwitch for a while. Originally as competitors, mainly, and I have a lot of respect for what they’ve done and for bringing things to market in a timely fashion.

A lot of what you see here today, a lot of why people come to this event is to learn. And, they were one of the first to really believe what I’m selling can be used in their reseller and MSP base. So they’re an early adopter, we’re getting close to launch with them, something that will be made available to this crowd as one of the first offerings that we’ve done as a new company.

Erik LinaskExcellent. Well, we certainly look forward to seeing that. Thanks for being with us here and enjoy the rest of Vectors 2019.

Micah SingerThank you very much.

Vectors 2019 Final Day — IDC’s Amy Lind on the State of UCaaS, SkySwitch Enables 3CX Channel Partners with Advanced SIP Trunking Program, SkySwitch to Exhibit at IT Nation Connect

ORLANDO Fla. and TAMPA, Fla., Oct. 31, 2019 /PRNewswire/ — SkySwitch, the leading channel exclusive white label Unified Communications-as-a-Service (UCaaS) provider, has concluded the final day of their annual user group conference, Vectors 2019. This conference was the biggest and best one yet with top sponsors Poly, Adaptiv and Compliance Solutions, Inc.

Amy Lind, Research Manager at International Data Corporation (IDC) wrapped up the event with her session, “The 2020 UCaaS Market For Resellers: Big Is Good, Small Customers Are Better.” She provided resellers with insight on what’s to come in the ongoing SMB vs Enterprise battle, on the landscape of market opportunities, investment drivers and inhibitors from a small business perspective and the pain points of SMB telecom.

In addition to Amy Lind, other featured keynotes at Vectors 2019 included Keenan, author of Gap Selling, and Jeff Pulver, Vonage co-founder and telecom luminary. Some featured topics at Vectors included E911 in 2020, a panel on The State of Telecom Resellers in 2020 and How to Bill for Telco Service with ConnectWise.

Over 300 resellers, sponsors and speakers attended the fourth annual SkySwitch User Group conference, Vectors 2019. On Monday night, the crowd was entertained by Julian Marley, Grammy-nominated artist and son of reggae legend Bob Marley.

Immediately following Vectors, the SkySwitch team attended ConnectWise’s conference, IT Nation Connect. Also being held in Orlando, FL, this event is the ideal opportunity for SkySwitch to announce their new integration with ConnectWise. Their integration will empower MSPs and resellers with simple cloud PBX management. It is designed to streamline workflow by automating key data points directly into a ConnectWise Manage pod, and by embedding the Reseller Dashboard within ConnectWise Manage.

SkySwitch also announced the availability of its Advanced SIP Trunking solution for 3CX Partners. The white label service, which was introduced at Vectors 2019, is available to new and existing SkySwitch and 3CX channel partners, enabling them to brand the SIP Trunking service as their own.

To stay up to date on everything SkySwich and Vectors, follow SkySwitch and Vectors on social media.

About SkySwitch

SkySwitch is the US-based, next-generation communications platform provider offering white label and branded Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support, with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text and fax communications.

About Vectors 2019

Vectors 2019 is SkySwitch’s annual user group conference developed to provide SkySwitch’s customers with valuable training and content. Attendees can take advantage of networking opportunities with SkySwitch partners, resellers and industry experts while sharpening their skills and learning about the latest tech advancements in the UCaaS industry.

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