Aiming to change the way people look at telecommunications services and wireless communications, Metro Wireless, a leading Wireless Internet Service Provider (WISP) offers truly unique, disruptive and bold technology solutions.
To show our resellers the value add Metro Wireless brings to SkySwitch we asked their Founder & CEO, Dominic Serra, and Director of Business Development, Michael Chutorash to join SkySwitch’s Andy Abramson, for a webinar that highlighted why having their variety of services in your back pocket will greatly enhance your product deck!
During this webinar, resellers learned about Metro Wireless’ quick turnaround nationwide unlimited primary and backup LTE multi-modem Internet options that will keep your clients grateful in times of need. If you missed the live session, no worries! You can watch the webinar recording and read up on some highlights of this webinar below.
Who is Metro Wireless?
Established in 2013, Metro Wireless is an employee and family-owned and operated hybrid Internet Service Provider/Service Provider (ISP/SP). They offer services and solutions for businesses nationwide, providing excellent service with reliable business solutions. Metro Wireless also designs, builds, operates, and maintains networks (DBOM) while cultivating a creative culture of solving complex IT challenges.
Metro Wireless Sales Value Drivers
Metro Wireless knows how to support and work hand and hand with the channel. When you partner with them they ensure their customers success with these sales value drivers:
Highly Competitive Residuals & Spiffs
Unique Product & Service Offerings
Solid Rural Solutions with SLA Guarantees
Nationwide Coverage Deployed Quickly
Temporary, Backup and Primary Solutions
Products and Services
Offering a wide range of products and services, Metro Wireless has the perfect reliable solution for your customers. They offer everything from:
MetroWAN – Carrier Quality SD-WAN Data Services
MetroLTE – Multi-Carrier 4G Based Ethernet Services
MetroBURST – Fixed Wireless Ethernet up to 100Mbps
MetroWAVE – Fixed Wireless Ethernet up to 10Gbps
MetroWIFI – WiFi Managed Solutions
Regular Firewall Multi-WAN vs MetroWAN SD-WAN
With MetroWireless you also have access to SD-WAN & Failover, Nationwide Unlimited LTE and LTE and WAN Combos.
People are spending more time at home than ever before.
And that probably won’t change any time soon.
Students are learning at home, employees are doing all kinds of different jobs and careers from home, and a lot of entertainment and relaxation are happening from home.
This has a significant impact on their internet, and usually, it goes down. And if you’re a reseller, your customers will have questions and concerns that they expect you to be able to resolve.
Andy and Louis discuss this very topic in this clip.
What can be done in the home today that you never would have thought of doing before because I’m working from home an hour a day?
I’m not there eight, 10 hours a day, so no one really cared or they would go, “Oh, I’ll call you from my cell phone. My Internet’s going wonky.”
What are you doing today to mitigate that? If you’re not using SD-WAN, what can be done.
If anybody has heard of a product called Bigleaf, which is a different type of SD-WAN product, that’s kind of a cloud-first (option) that sits in front of your firewall.
We’ve had tremendous success with this product and all of our clients. They recently came out with a home product as a response to these issues that, that Dan just spoke about, with everybody being at home.
Their product – the pricing is based on a bandwidth usage model, but they’ve scaled it down to make it affordable almost in a loss leader type of sense to help out their clients who have a whole lot of need for this thing.
But I can’t say enough good things. If you haven’t heard of Bigleaf, not just for the home part, but if you have any challenges with quality of service, you put this thing in and you stop hearing from the client. I mean, it’s just amazing, what it’s done for our business.
So, that’s on e product we’ve only had to put it in once at a home spot where they were working from home with multiple kids and, you know, just crushing the network kind of thing. But, it really sings when you have two connections, which most people at home wouldn’t have. But even with one connection, the QoS and the packet prioritization, it does; it’s tremendous how much it’s helped our business.
Lou is that a cloud-managed service that you just go online, you set it up, you point your program, your router to point to a certain IP address? How is it?
No, it’s kind of a hybrid system. There’s a physical piece of hardware that they ship you. It’s basically like a little Linux computer, if you will, or it looks like a firewall, but your internet connections plug into it and they give you a new static public IP address and then you plug their box into your existing firewall. The nice thing is you don’t have to change the firewall. It doesn’t affect VPNs. It doesn’t affect any rules you have on the firewall.
What they do is they use your multiple internet connections and create a tunnel from the customer site up to their pops, which are around the country. So they have insight into both of your weigh-ins in real-time and they can move things like voice calls in real-time, from one way into the other and prioritize, whichever one has less latency, less jitter, and less packet loss.
Then of course you have a dashboard where you can see all of that and you get emails. If there’s an alarm on a circuit, all of a sudden it’s producing a lot of jitter. You can call the client or open a ticket with the internet provider.
It just gives you all this insight that you didn’t have before. With a small business firewall, let’s say obviously higher-end firewalls have some capabilities. But if you have a small business that has a two or $300 firewall, this thing, the statistics alone is worth the money: just to be able to call the client and say, “Hey, one of your circuits is down. We need to get it back up in case the other one goes down.”
The ability to have a live VoIP call not disconnect when they lose one of their circuits has paid for itself time and time again, but as most of you guys probably know and any reseller will tell you, it’s not a problem when the circuit going down but, for lack of a better word, when t goes wonky, right?
I mean, coax connections are famous for that. I’m sure we’ve all gotten those calls. “Our internet is not working properly. Our voice quality is horrible.”
They still have internet and their computers are working. But there’s so much jitter on the circuit. You just can’t do anything about it. So, the Bigleaf has solved that problem for us.
to finish answering your question, Andy, that there’s the hardware part that goes up and in front of the firewall. And then you pay a monthly service fee for that ability of where the packet’s going to their data center to do the prioritization before it goes on to the final destination. And it’s based on how fast your circuits are. But anyway, highly recommended; fantastic tech support, fantastic response times, but overall, the product itself is just a winner and it’s done wonders for our business.
So, you could literally have a cable connection coming into one of the WAN ports. So you could have a mobile connection from one of the devices that’s built for industrial-grade, which will keep running. Uh, I’ve seen brands like Peplink and others who make industrial-grade mobile, LTE routers, and soon 5g routers. You can plug one of them into each port. Now are they bonding the two connections as well, or are they just allowing you to flip flop between the two?
As far as I can tell, there’s no bonding going on but you can have up to four weigh-ins. And one of them, as you mentioned, being an LTE. Most of our customers will have a fiber circuit and a coax circuit or a co-ax and a DSL circuit. But the benefit is that they can move packets around in real-time based on which circuit is better at that exact moment. And they call it ‘load balancing.’
But let’s say you only had a coax and an LTE that’s limited in bandwidth per month. They have the ability to set the LTE as ‘fail-over only’. So it only, if the coax goes down hard, level seven, then start using the LTD. But if you have unlimited connections, it’s doing load balancing in real-time.
As a reseller, having these possible problems in the back of your mind can do wonders when your customers have these kinds of questions. Want to be even more prepared? Check out the full webinar right here.
Challenges that resellers faced during the COVID-19 pandemic provide valuable lessons we need to learn from going forward.
In this clip from our webinar, Resellers Helping Resellers, we examine how SIP ALG was a big problem with so many people in each household working from home.
What were some of those unique challenges that reared their ugly head during COVID-19 that you had to overcome?
Louis mentioned some of them already, but SIP ALG on cable modems was a big problem, but we’re also an IT firm, so we just own those (problems) for our clients.
We walk through with the client; we don’t like to tell our client, ‘here’s what you need to do, go do it.’
We like to do it with them, for them. And they pay for that (service). But it’s a white-glove kind of service.
For example, when their kids would wake up and turn on the Xbox, all of a sudden, video meetings would stop working.
So consultative, things like that, who’s in your house, what are they doing? You know, I’ve got three kids doing their distanced learning, watching movies, and playing video games. You know SD-WAN is a great solution for that problem, but, you know, it’s not really practical in the home.
So, a lot of that was just a matter of educating our clients so that they knew, “Hey, I’ve got a conference call. You can’t be on the Xbox right now.”
We’re fortunate that our area has pretty good bandwidth, so that wasn’t super prevalent, but it popped up.
I don’t know if you guys know about the Glance app, but it’s fantastic for identifying SIP ALG right away, you know. Our team with those tools was pretty good for us to quickly identify those problems.
Trying to remember what else I told you. And I think that was it.
Oh, let me look at my list. Limited bandwidth issues, home networking issues, busy line function issues. That was another one.
Yeah. And those were almost always SIP ALG.
While there is a bevy of solutions for things like bandwidth issues in the office, when your customers have most, if not all, of their staff working from home, their expectations need to change.
When resellers explain to their customers what to expect when working from home and how to manage those expectations, they’re able to avoid a lot of the problems we faced during the beginning of the pandemic. Want to know more ways resellers are helping resellers? Check out the full webinar right here.
Tampa, FL, June 21, 2021 — SkySwitch, the leading white-label, channel-only provider of Unified Communications as a Service (UCaaS), has been named a 2021 Visionary Spotlight Award winner by ChannelVision and Beka Business Media. In winning this award, SkySwitch is being recognized for its cloud-based UCaaS platform and its efforts surrounding the reseller-focused SkySwitch Store, as well as the innovative CloudCash program that provides instant cost reductions for purchases.
The SkySwitch Store lives within SkySwitch’s Resellers Dashmanager portal. It offers resellers a convenient way to leverage their buying power and purchase hardware and services from distributor partners at competitive prices. All the phones sold through the SkySwitch Store are auto-provisioned and approved for use on the SkySwitch platform.
First launched in January 2017, with 888VoIP as the original distributor, the SkySwitch Store has also integrated Jenne, TeleDynamics, and NTS Direct. Hardware brands include Algo, Amcrest, CyberData, Dialplate, Fanvil, Grandstream, Jabra, Netgear, Poly (Plantronics), Ribbon (Edgemarc), Snom, and Yealink.
“Our store is one more example of what helps separate SkySwitch from other resellers of white-label telecommunications,” stated Jayson Jones, SkySwitch’s Vice President of Sales. “Last year, the store blossomed in sales volume and inventory offered, with a series of new brands joining us all of whom saw their numbers skyrocket with SkySwitch.”
“On behalf of ChannelVision, I would like to congratulate SkySwitch and all of this year’s Visionary Spotlight winners,” said Beka Business Media President and CEO Berge Kaprelian. “The companies on this year’s list, like SkySwitch, are highly resilient and resourceful, having made it through the pandemic while remaining on the cutting edge of innovation. What SkySwitch is doing with their store is one more example of what sets them apart.”
SkySwitch, is a US-based, next-generation communications platform provider offering white-labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication customers, including MSPs, agents, and interconnect ISPs, WISPs, and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text, and fax communications.
SkySwitch is a BCM One company.
For Media Inquires: Erica Vasquez 777-747-4612 | email@example.com
Teams Connector by SkySwitch is specifically designed and refined to make getting the most out of Microsoft Teams easier than ever before.
The better your customers can navigate Teams Connector the happier they’ll be.
Here we have Andy Abramson, Corey Stoker, and Micah Singer giving you the information you need to ensure your customers are enjoying Teams Connector as much as possible.
It’s really important everybody understands that there’s the native integration and then there’s what we’ve done to make Teams Connector work more elegantly. And the interface much more simplified so resellers can get this up and running for their customers.
It’s a very simple process to go through this setup, we’ll show a little bit of that during this presentation that we have documents and videos to show a little bit more.
Yeah. So on this slide – this is some of what we’ve just been talking about – on the left are the steps you would go through if you want to use direct routing, which any Microsoft business can use if they buy the right licenses and so forth. And they understand that they have an SBC, they’ve set up the infrastructure essentially.
On the right is what SkySwitch has done with Teams Connector, which is to create something that allows the work to flow for you and for anyone who wants to sell this to businesses.
The second bullet point is Microsoft Direct Routing again, but it’s the ease of provisioning management and resale and the branding is really key.
What we’ve done is support the individual SIP user registration. So it’s still the same PBX.
And a question that comes up a lot is this is a plus one softphone. So you can use whatever softphone or hard phones you’re using already. Is this on top of that or is it a replacement, Corey?
Yeah, it fits into the user seat. So, as most of you know, you have 10 devices under individual users. This could be just one of those devices.
The idea behind Teammates’ technology is to turn Microsoft Teams into just another softphone, but the place where people are working and there are positives and negatives to it, which I think we’re going to get through but it seems to be in some demand.
We want to answer “Who this app is for and who this app isn’t for?” Because there’s a lot of things to think about when you’re thinking about selling Microsoft products.
Who this app is really for is if you’re already someone who’s reselling Microsoft products. If you’re already reselling Office 365 or Microsoft 365, this is going to fit in very well for you.
Now, we also ask if you’re already familiar with Microsoft, and this is more around the Microsoft admin console, is there’s a good chance that you’re going to have to do some walk-throughs and support for the Microsoft admin console for your end-users. If they have their own Microsoft and you’re just integrating it, you’re probably going to have to do at least a little bit of walkthrough with that individual.
And that brings us to the global admin dilemma. One thing that is kind of different about Teams and Teammate is we need to have permissions to be able to write into the PowerShell with API.
And we need to be able to make administrative changes into the Microsoft ad council. So you have to get the global admin involved. So if this is you, you’re the reseller, the MSP that is provisioning Microsoft, and you can just add yourself as a global admin for a day. And that makes it very simple.
But if you’re working with a company that is not your customer, you are going to have to be the one that walks the tech or the administrator through setting up the application because inside of the Teammates’ portal, they’re going to have to be the ones provisioning users and setting up the direct routing, just because they have the permissions to do so within the Microsoft admin council.
The more equipped you are with the finer points of Teams Connector the better you can equip your customers. When they know what to do, their customer satisfaction will only go up.
Want even more information? Check out the full webinar right here.
As a result of the increased number of businesses working remotely, the demand for cloud provisioning is at its all-time highest. SkySwitch wants the auto-provisioning process for our resellers to be as stress-free as possible. With Grandstream’s zero-touch cloud provisioning and management system, our resellers have access to an easy-to-use, enterprise-level centralized interface that allows you to manage Grandstream products before, during and after deployment.
For this webinar, Grandstream’s Phil Bowers, Danny Lin and Ryan Frisella joined SkySwitch’s Farid Ait Achene and Andy Abramson to educate resellers about the many reasons they should be utilizing cloud provisioning and how easy it is to implement with a SkySwitch/Grandstream solution.
If you missed the live session, no worries! You can watch the webinar recording and read up on some highlights of this webinar below.
Cloud Provisioning & Management
With all the recent changes in business operation due to the Covid-19 pandemic, cloud provisioning and management are required for business mobility and flexibility. Grandstream can provide resellers with one centralized interface regardless of their location. This interface also ensures seamless operation and network security monitoring.
Grandstream Device Management System (GDMS)
Grandstream’s Device Management System is a free, no-limits API integration that runs on AWS before, during and after device deployment. The GDMS gives service providers easy deployments and happy customers. With unmatched customer service, flexible integration, scalability, easy management and secure and seamless network operations, the GDMS makes cloud provisioning easier than ever. Check out the easy device setup below:
GRP Series New Product Update
If you haven’t already heard, Grandstream has officially launched their new GRP Essential Series. These carrier-grade IP phones are essential to any business that wants to maximize their budgets while providing simple, powerful and effective devices. The GRP260x Series now has an improved performance with better CPU and +2x better boot up times.
Grandstream has also launched the new GUV3050 Bluetooth Headset with HD Audio and Noise Cancellation and the GVC3220 Ultra HD Multimedia Conferencing System.
For more information about clouding provisioning and management with Grandstream or any of their new devices, please contact firstname.lastname@example.org.
Connecting to Microsoft Teams with the Teams Connector by SkySwitch gives you the best of both worlds.
But what is the real heavy lifting that Teams Connector actually does? Andy Abramson had that same question.
Why don’t we talk a little about how it all works because it’s not as simple as just, “we made it simple with the API”, but there’s a lot of heavy lifting going on behind the scenes.
Yeah, this is just to take a look under the hood.
All the interactions with Microsoft and the PBX and SkySwitch that we’re doing with PMA technology is sitting in Azure Cloud and in multiple locations. And ultimately it’s comprised of say three components.
One is a media path. So, it’s from the same SkySwitch platform you’re using today through a gateway SBC into Microsoft Teams. It makes sense to choose a gateway that’s near the customer. So US East, US West, I think will be the two that are prominent in this crowd.
Two: Then what we’re also doing is maintaining registration subscription. Some of the features that Corey was showing you were based on getting the standard; turning Teams into a softphone and means it has to act like a softphone. And that’s what we’re mimicking with the teammate connector.
The third part is really the provisioning; what’s happening on the Microsoft side. So the interfaces, this branding portal, and the other places you build your business customers; we’re talking scripting into PowerShell which is pretty complex at this point.
PowerShell is old technology; a lot of people know it. And then using extensively with this graph API, which is relatively new, and that’s how we build the teams app and how you showed your businesses their end users’ portals, and so forth.
You can pass real-time information to the user in different parts of the Teams activity feed, so you get a banner pop up on your cell phone; things people are used to.
On the other side, this is SkySwitch domain but is PBXs trunks. The underpinning technology is direct routing. It’s using direct routing, which, is in the media all the time these days. We’re leveraging that.
Right, and you can get direct routing in different ways, but it doesn’t give you near the functionality that Teammate will give you. Essentially, you get another PBX user in your phone’s tab, where Teammate is registered. All of the functionality of the PBX can essentially be integrated into pre-call for that user. So you can still go through auto attendance, routing users, and all that.
Teams Connector by SkySwitch is designed to do all the heavy lifting so you don’t have to. Want to see what else Teams Connector can do for you? Watch the full webinar right here.
“We’re very channel focused,” says Jayson Jones, SkySwitch’s Vice President of Sales. “Teams is a big part of that,” adds Jones. In this podcast Jones is joined by Corey Stoker, Vice President of Support, in an overview of how SkySwitch is enabling their partner companies to succeed in building a recurring business model in the rapidly expanding Teams market. Jones outlines how SkySwitch, now combined with BCM One, can offer partners several different paths and support approaches to Teams. Stoker drills down on the SkySwitch Teams Connector, as well as the training and backing SkySwitch provides. “We teach people to fish,” says Stoker.
SkySwitch has introduced Teams Connector, the best way to combine Microsoft Teams’ functionality with SkySwitch’s robust cloud communications platform. The Teams Connector allows you to enhance Microsoft Teams with calling capabilities and direct PBX integration, making Teams function somewhat like a dedicated softphone. The Teams Connector simplifies calling, messaging, and collaboration, putting it all together in one easy-to-deploy and set-up application interface that is a registered endpoint connected to the SkySwitch Cloud PBX.
With Microsoft Teams and the new SkySwitch Teams Connector, understanding the advanced features available makes the product much more useful for your customers and more attractive for potential customers.
Here is Corey, Micah, and Andy getting into some of the advanced features available now, and soon to come, that will help you give your customers even more of the communications solutions they want.
Here’s a look at some of the advanced features that TeamMate brings to the table.
You get an activity feed, you get voicemail, you get line status. And you get some BLF for your line. And you also get live calls, of course.
And one thing we wanted to cover here is SMS. It’s just not ready yet, we don’t have a solid ETA, but it’s something we’ve looked at, but we don’t have a timeline just yet.
Is that a function of what we’re doing on our side (SkySwitch), Or is that how Teams functions with SMS?
There’s two parts of it. We have actually an SMS API, which is not published, but it’s out there. I believe Micah has taken a look at it, but the Teams’ API is evolving very rapidly but maybe Micah can answer why.
Absolutely. We do have this in deployment, this is really a combination of what SkySwitch has built, the delivery and the business features around SMS.
Teams is just the recipient and the sending point. We actually have that in active development and though we can’t give a solid timeline, it’s probably three months until it’s in beta. Then we’ll see if it’s up to the standards to go live, but it will let SMS follow you into Teams just like phone calls do.
SMS is obviously going to be a natural fit into the chat window inside of Teams.
Because there’s a lot you can do with Microsoft Teams, how would we implement that?
You’ll get native teams dialing. You can do DTMF within a call. As you see on the screen (see video), there are some PBX management features, which are essentially feature codes.
There is Call Parking and other things on the screen. Not all are fully functioning yet, as you cannot do in-call controls with these particular buttons, but you can obviously still do them with the DTMF that’s presented on your softphone.
With these feature codes, you can launch feature codes that are for pre-call, uh, such as Agent log-in and log-out. You can also get a reflection of the star codes injured in the portal.
One of my favorite features is that you get the PBX portal embedded into Microsoft Teams. This gives you a lot of power depending on the user status. And if you want to present this to your user, if you’re going to be able to show them that the PBX portal and all the functionality from the PBX portal is integrated into Teams itself, which just makes it really easy for your customer to manage answering rules or managing call cues or anything that you do from the portal is easily achieve within Teams itself.
So everything lives within the Teams environment and we’re able to do or manage both your Teams’ interactions and your regular PBX interactions in one place.
Exactly. One of the questions that I see here is during the beta only basic users could be added; has this been updated to allow all user licenses to be set up in the Teams Connector?
And the answer is yes, you can use everything up to an Office Manager. What it does is it uses the masquerade functionality within our PBX, so when you’re provisioning your user account here, your domain, and we can set up a reseller level user, and then you can masquerade any role under that reseller.
Advanced features like these help make the finer points of communication and customization easier and faster for you and your customers. And with more features on the way, you know you’ll have a steady stream of great solutions that your customers will love.
To see what else the SkySwitch Teams Connector platform can do for you, watch the full webinar right here.
SkySwitch is proud to have developed an innovative, unique tool that makes connecting to Microsoft Teams with the SkySwitch platform easier than ever before.
But is Teams Connector right for you in the first place?
Corey Stoker, VP of Support at SkySwitch, breaks down just a few of the features that make Teams Connector a highly sought-after option.
We’re going to be looking at the Teams Connector platform today. And I want to go through the ups and downs of the Teams Connector so you know if this product is right for you or not, and I think there’s a lot of questions to be answered, as for who’s the target audience, does this interrupt my current sales? Does it give me new customers? And hopefully, we can answer all that today, plus show you what the application does.
The Teams Connector platform is a third-party application, which is powered by TeamMate and that’s Micah and his company.
We integrated TeamMate with our API to make it easy and simple for you to integrate Microsoft Teams. And that essentially turns Microsoft Teams into a softphone, and it’s kind of a basic softphone, but you get some added functionality within the Teams application such as portal access.
One thing that I want to spell out about the Teams Connector is it is fully brandable, almost to a flaw.
You can brand everything from the portal, to the emails that go out, to the customer, the knowledge base, and from start to finish – you’re able to give your customers an experience that makes it look like it’s your product completely, which is very important, obviously in our business.
Corey, does it replace the softphone or work alongside it?
It can do either one. It works, as you can see on the page (in the video), so you can install Teams itself on iPhone, or Andriod, and if you do the setup on your PC or sign in to the Teams account, your PBX softphone will automatically integrate over so you can use it instead of ReachUC, mobile app.
It is a little bit more featureless, but you get calling capabilities through the PBX with Teams. You’re also getting voicemail control. So you can do voicemail independently in Teams. You can turn that off. In fact, we typically would recommend you turn it off. Then get music on hold and some other just basic functionality; such as dial-in, dial-out, and extension dialing.
One of the most important aspects of Teams Connector and the SkySwitch Teams Connector platform is the ability to completely brand everything you do.
It’s your brand, your customers, your image. Often your identity is the biggest selling point to your customers and why they stay with you for so long. With the SkySwitch Teams Connector platform, you won’t have to sacrifice any aspect of your brand identity or image – it’s 100% you.
To see more about the SkySwitch Connectors Platform, check out the full webinar right here.