Growth In Hosted UCaaS and IP Telephony Not Limited To Big Providers

Frost & Sullivan has recently updated their North American Hosted IP Telephony and UCaaS Market, Forecast to 2023.  The news continues to be positive. The report shows that we can expect to continue on the current growth trajectory through 2023. In 2016, the market experienced healthy growth of 32.1 percent in terms of installed users and 30.6 percent in terms of revenue (without access).

Continued Growth Forecast

“Growing customer demand for more flexible technology consumption models to support digital transformation projects represents a key growth driver. Premises-based communications solutions reaching end of life and increasing availability of compelling UCaaS offerings are also encouraging the move to cloud communications.”

Not Limited To Big Providers

The other good news is that this growth is not limited to only a few big providers.

“Currently, the market is relatively untapped and can support a large number of providers with a diverse background and skill set. As the market matures, highly diversified telecommunications companies and software-as-a-service (SaaS) providers are likely to dominate the market,” said Frost & Sullivan Digital Transformation Vice President Elka Popova.

The report states that such issues as security, control, and more flexible customization will be important drivers as companies continue to move away from premise-based systems. Bigger providers must deliver a more “cookie-cutter” solution in order to maintain scale. This is the antithesis of what customers are looking for.

We believe that a local provider (backed by an outstanding white label partner like SkySwitch)  is best positioned to deliver the customized solutions that many companies are looking for.

North American Hosted IP Telephony and UCaaS Market, Forecast to 2023 InfoGraphic

SkySwitch Featured In Telecom Reseller Podcast

Jayson Jones, Executive Vice-President of Business Development at SkySwitch was recently featured in a podcast with Douglas Green, Editor & Publisher of Telecom Reseller. In the podcast, Jayson discusses the recent expansion of the SkySwitch network, the Active-Active architecture that is used to deliver high-availability and the impact of the new Las Vegas geo-node on load balancing and network capacity.  They also follow-up on an earlier podcast that featured a discussion about the integration between SkySwitch and the Amazon Echo/Alexa products.

Jayson also explains the SkySwitch business model and how white label UCaaS providers realize significant benefits when they place their customers and VoIP traffic with SkySwitch.

You can listen to or download the podcast from this link.

https://telecomreseller.com/2017/11/21/podcast-skyswitch-bulks-up-network-capacity-staying-ahead-of-demand/

 

Significant Upgrades And Improvements to Meeting Manager with Release 7.0

The ability to collaborate with co-workers or clients is a key driver for companies moving to a Unified Communications as a Service Platform. The upcoming release of Meeting Manager will significantly improve and enhance the user experience for this key component of our offering.

Highlights of the version 7.0

An Entirely New and Modernized GUI

All the functionality is there and accessible through a much smaller widget that takes considerably less desktop space. During a session, it can be minimized all the way down to this:

But just hovering over the widget instantly exposes every control Icon:

There is even more functionality available under the icons:

This is just the start of the benefits from the new interface. Here are a couple of screenshots showing off the new interface.

This is the new look for meeting set-up

 

Here is the scheduler:

 

Improved Integration with SkySwitch Platform

The web meeting audio will automatically be connected with the Meeting Host’s PBX conference bridge when a meeting starts. Previously, this required the Meeting Host to press a ‘Connect’ button. This screenshot shows a meeting in progress with the direct PBX Integration:

Additional New Features

Live Streaming.

Stream desktop, HD video, and audio to browser-based viewers across all platforms including PC, MAC, iOS and Android.

Up to 20 frames per second desktop sharing.

Share HD video and audio from your desktop to attendees at up to 20 frames per second. This incredible feature brings desktop sharing to the next level over the public Internet by delivering a smooth HD experience in real-time with only milliseconds of delay.

MAC HD Video Recording and Conversion to MP4.

It is now possible to record HD video and desktop sharing sessions on a MAC.  The file format of the recording can be converted to MP4 from the MAC.

More improvements in the future

We are already working on the next release of Meeting Manager that will include an integration with Google and Outlook calendars.

SkySwitch Announces Network Expansion

 

Turn-up of Las Vegas Geo-Node Increases Network Capacity By More Than Twenty-Five Percent

SkySwitch, provider of the ultimate white label platform for hosted telecom resellers, announced a new West Coast point-of-presence today with the availability of their new Las Vegas geo-node. This is the fourth geo-node in the SkySwitch network, adding to the current locations in New York, Dallas, and Minnesota. This node increases network capacity by more than twenty-five percent and provides added flexibility in managing network load.

“While other white label providers are struggling with capacity and reliability issues, this expansion shows that SkySwitch is able to continue meeting the demands of its fast growing base of users,” said Eric Hernaez, Founder and President of SkySwitch.

SkySwitch provides service from geographically diverse locations in order to maximize system resiliency. The new geo-node was introduced without interruption to ongoing operations because the system was designed to expand on the fly. New geo-nodes can be joined to the network, and new server resources can be added to any geo-node, in a way that’s transparent to end users.

In addition to easing network growth, this system architecture has allowed SkySwitch to maintain industry-leading uptime. Unlike other high-availability redundancy schemes, that rely on a primary and failover system, the SkySwitch system is Always Available. That means that SkySwitch provides identical service across multiple nodes in real-time. With seamless and transparent failover between nodes, service disruptions are avoided because customer connections can be automatically transferred to any nodes available in the event of trouble.

SkySwitch chose to deploy the new geo-node at The Lone Mountain Data Center, operated by viawest. The data center, a best-in-class, carrier-neutral facility that received Tier 3 certification by the Uptime Institute, allows SkySwitch to deliver the reliability and stability demanded by its resellers.

“SkySwitch is well positioned to continue the triple-digit growth we have seen in the past twelve months,” concluded Hernaez. “The geographic diversity and ease with which we can increase capacity help to ensure our customers that they do not have to worry about the type of growth related problems that have ensnared other providers in this industry.”

About SkySwitch
SkySwitch (http://www.skyswitch.com) is a US-based, next-generation communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

Source: http://www.prweb.com/releases/2017/11/prweb14869188.htm

The Death Rattle Of On-Premise Telecom

For the past three days, every analyst, pundit, and blogger has been putting their own spin on Cisco’s acquisition of BroadSoft.

It’s about Consolidation

Some are saying that the biggest impact will be fewer available customers due to consolidation.  Others say there will be new opportunity, because many companies (particularly enterprises) have gone to BroadSoft because they did not want to use Cisco or Microsoft.

It’s about Cisco Spark  

Art Schoeller, vice president and principal analyst at Forrester Research has another take. He believes this is all about getting traction for Cisco Spark. “It’s as if the train had already left the station [for Cisco]. Nine times out of ten, BroadSoft was what I call the ‘weapons merchant,’ the white-label solution for many Tier 1 carriers … it’s cloud, multi-tenant, and BroadSoft has already worked through the economic model of working with a partner ecosystem that’s driving subscription solutions, not premise[s] solutions. So, Cisco is trying to get traction in the market for its multi-tenant solution, i.e. Spark and the future of Spark … the channel says, ‘I’ve already got one, BroadSoft.’”

It’s about Buying Access To Telcos

Rob Salvagno, head of Cisco’s M&A and venture investment team, wrote that Cisco chose BroadSoft not only for its portfolio of cloud collaboration platforms and business applications – assets Cisco already holds – but for BroadSoft’s partnerships with more than 450 telecom carriers in 80 countries, including 25 of the top 30 globally, and some 19 million BroadSoft business subscribers. This is simply Cisco’s way of getting a stronger foothold in selling products to big telecos.

It’s about Buying Talent

Lorna Garey at Channel Partners writes, “Scooping up BroadSoft also demonstrates that there’s a shortage of IT talent — and Cisco is recognizing it.”

It’s about the End of the On-Prem World

For those of us in the trenches selling UCaaS, I’ll go with this statement from Drew Lydeck, co-founder and president of Avant Communications, “This is the biggest validation that we’ve seen that the on-prem world is officially over. Cisco’s acquisition of BroadSoft is also a validation that everything is moving to a software-defined, subscription-based economy.”  This is particularly true when you consider that BroadSoft can be used to displace the premise-based Cisco Call Manager.

You can see from our last blog post that the UCassS market is still growing. There are still plenty of customers, both SMB and Enterprise, whose next phone system will be cloud-based.  They will want to buy the service from a provider that can give them the customized service and support that only a local reseller can give them.

Lots of Room for Revenue in UCaaS

According to Synergy Research Group, the UCaaS market continues to grow in the US at an astounding 29% a year.  Retail UCaaS services account for well over 80% of the total market. The UCaaS market is now generating revenues exceeding $400 million per quarter and approaching $2 billion annually.

While the big guys like Ring Central, 8×8, Mitel, Broadsoft, and Vonage continue to duke it out at the top, there is plenty of market share available for those resellers who deliver a more personalized service to businesses in their local area. This is particularly true as smaller businesses, who have little or no dedicated IT personnel, migrate to UCaaS and Hosted PBX. This is becoming an under-served market as market leaders move to serving larger businesses and enterprises.

“UCaaS continues to provide a richer and more cost effective collaborative communication system for businesses globally,” said Jeremy Duke, Synergy Research Group’s founder and Chief Analyst. “We are also seeing an up-market acceleration of UCaaS adoption, moving from serving mostly smaller sized organizations now to gaining traction in businesses of over 100 seats and over 1,000 seats. Given that the displacement of premise PBXs remains low today, there is ample ground for UCaaS to find strong growth in displacing these legacy systems over a long stretch of time.”

Now We’re Really Excited! Yealink Releases T54S And T52S Globally

You may remember back on May 30th when Corey Stoker, SkySwitch Director of Support, posted his unboxing videos for the T52S and T54S phones from Yealink.  Now, after a long 90 day wait, Yealink has announced that the T54S and T52S are now available worldwide.

Yealink C are members of the T5 Media Phone Series which provides an all-in-one solution for business of all sizes. The series brings together high-definition voice, video and various application capabilities. With enhanced HD video and audio technologies as well as an intuitive interface, the phones are ideal desktop communication tools for today’s busy executives and professionals in various vertical markets.

As a leader in the hosted UCaaS market, SkySwitch was among the first providers to get advanced versions of these phones.  They have been thoroughly tested with our platform and are available to SkySwitch Resellers. Through our partnership with 888VoIP, these phones and be purchased, provisioned, and drop shipped directly from the SkySwitch Dashmanager.

SkySwitch Deploys Software Defined Voice From SimpleWan

SkySwitch network now supports NO-DROP FAILOVER and Encrypted Voice with SD-Voice from SimpleWan

Security and compliance have been hot-button issues for many months in the Hosted PBX and UCaaS market. SkySwitch is pleased to announce that it is the first major UCaaS provider to implement Software Defined Voice (SD-Voice) from SimpleWan that quickly and cost-effectively addresses these issues. Through the use of new SD-Voice features SkySwitch will gain a number of significant advantages over other hosted providers.

  • Unparalleled reliability with NO DROP FAILOVER in the event of a local internet failure.
  • Enhanced security through the creation of a VPN from the customer premise to any SkySwitch Data Center.
  • Voice Encryption from the customer premise to the SkySwitch Data Center, which is necessary to achieve HIPAA compliance.

“Our mission is to constantly innovate and improve our network and partner platform so that our resellers have the fastest possible pathway to profitability,” said Jayson Jones, VP of Business Development at SkySwitch. “The implementation of SD-Voice from SimpleWan enables our resellers to significantly maintain call reliability, even in the event of an internet interruption at a client site. While No-Drop Failover is a key feature enabled by SD-Voice, there are other significant improvements that come along with it, such as voice encryption and improved security.”

Brian Perdue, VP of Sales at SimpleWan commented, “Having a partner like SkySwitch, that always has an eye to the future and is constantly ready to innovate and improve, is important to SimpleWan. The communication with them and their resellers helps us to define and create the features that are needed by this market.”

The SD-Voice features are already implemented in the SkySwitch Network and Platform. They are ready for use by any SkySwitch Reseller with SimpleWan appliances deployed at their customers’ sites. A video recording of the presentation that introduces SD-Voice for the SkySwitch platform can be found here or at the SkySwitch YouTube Channel at https://www.youtube.com/channel/UCocSv-0W3Ay5pJdOiHNj7Vg.

This release was originally published at http://www.prweb.com/releases/2017/08/prweb14630141.htm

About SkySwitch
SkySwitch (http://www.skyswitch.com) is a US-based, next-generation communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

About SimpleWan
SimpleWan (http://www.simplewan.com) is a subscription and hardware based firewall designed for small, medium and enterprise level businesses that allows them to improve overall connectivity. That means improvements to overall traffic speed, VoIP call quality, security and general IT cost and maintenance. SimpleWan is a wholesale product for service providers that deploys network equipment of any kind on their customer’s premises. Our goal is to provide reliability, and the tools to troubleshoot broadband technology quickly in real time when services go down. We have many unique add-on services that lower the cost to manage hosted subscribers. Our mission is to bring all these tools and services at a wholesale level to content and service providers and lower their overall customer churn.

SkySwitch Gives Resellers an Edge with New Mobility Solution

White Label Resellers Can Now Deliver A Better Mobile UC Experience To Users

Industry research shows the immediate need for the truly unified communication experience delivered by ReachUC. In a recent survey conducted by Canam Research on behalf of Avaya, it was found that 60% of employees spend more than a quarter of their time away from their desk. Plantronics research shows that most SMB employees feel more productive when working away from the office than at the office.

With ReachUC, users access the same communications features from their SIP deskphone, mobile app, or desktop environment. Supported features include VoIP, Video, and GSM calling, SMS and text chat, PBX presence and contact management, web conferencing, fax, and push notifications. The application is available on Apple iOS and Android mobile devices as well as Mac and Windows desktops.

Apple iPhone users benefit from ReachUC support for Apple CallKit, a newly released API by Apple that gives the ReachUC iOS app a native look and feel and allows it to responds appropriately to system-level behaviors such as Do Not Disturb and Answer from Lock Screen. CallKit brings the user experience for iPhone users up to par with Android, which has allowed VoIP apps to access the native dialer for nearly two years.

ReachUC also includes tools that extend PBX features to several popular desktop applications. These include an extension to make calls from Google Chrome browser pages and a plug-in to place calls, synchronize contacts and send faxes from Microsoft Outlook.

All features are controlled by resellers from the SkySwitch Dashboard, such that end-users can be granted access to specific functionality in a way that enables resellers to logically control billing for bundles.

“Previous Skyswitch mobile apps did not provide the complete integrated experience that we feel is required to compete in today’s market,” said Jayson Jones, VP of Business Development at SkySwitch. “In order to meet the demands of our Resellers and their end users, we leveraged the ReachUC product to create the solution that we had envisioned. Not only does it deliver a very rich user experience, provisioning and management is simplified within the SkySwitch Reseller Dashboard.”

Louis LeBlanc president of Orgeon Phone Systems and longtime SkySwitch reseller said, “ReachUC, is a welcome upgrade to an already impressive white label hosted phone solution. Our clients are thrilled with the iOS Call Kit integration and well as the ease of use and voice quality it provides. The addition of mobility, along with the consistent feature access across deskphone, mobile, and desktop is impressive.”

To see a video demonstration of the integration of ReachUC with the SkySwitch platform, please visit http://www.skyswitch.com/skyswitch-integrates-reachuc/

About SkySwitch 
SkySwitch (http://www.skyswitch.com) is a US-based, next-generation communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

View source version on prweb.com at http://www.prweb.com/releases/2017/07/prweb14513943.htm

 

Mitel Plays Catch-up With The Acquisition of Toshiba Corporation’s Unified Communications Business

Way back in March we first heard about the demise of the Toshiba Telecommunications Systems Division and wrote a blog post about it. A Memorandum of Understanding between Mitel and Toshiba stating that Mitel would acquire certain assets, inventory and support obligations from Toshiba Corporation’s Unified Communications business was signed two months later. After another twoTmonth wait, the deal is finally done.  Toshiba resellers now get to hitch their wagon to yet another dinosaur of telecom. These old-guard companies are trying hang on to any business they can.

You cannot rely on any partner 100%

I’m sure that many Toshiba resellers have been using the “wait and see” approach to this news and merger.  That has been four months of uncertainty and doubt.  This is exactly why you need a back-up provider when offering white label service.  Whether you are reselling service from a large established partner, or you are reselling service from one of the newer UCaaS providers, you never know when disaster will strike. Your partner may disappear, either permanently or for an extended outage.  You must have a back-up provider with a migration plan in place. Otherwise, someone else’s disaster may quickly become your demise.

Bigger is not always better

We have seen the many of the largest players in premise and hosted telecom undergo major changes.  Some of them have declared bankruptcy and disappear completely. Mergers and acquisitions have swallowed others. When searching for a White Label Partner (either as a primary or secondary provider) don’t be afraid of smaller providers. They often have substantial advantages over some of the more familiar UCaaS providers. Newer providers were founded, designed, and implemented to provide these kinds of hosted services. They are not dealing with legacy business models, customers, or infrastructure. 

When it’s time to find a new white label partner for your hosted telecom or UCaaS business, we would love to show you the SkySwitch Platform.  Schedule a Demo Today!

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