Inbound calls to Canadian DIDs Failing

9:45 ET: The problem has been resolved by the underlying carrier.

9:00 ET: We have been made aware that inbound calls to certain Canadian DIDs are not completing. We have escalated this issue to the underlying carrier and will provide more information as soon as it is available.

System restart in DAL geo node for 95 seconds from 2017-02-13 11:28:03 – 2017-02-13 ET

We experienced a system restart in DAL geo node for 95 seconds from 2017-02-13 11:28:03 – 2017-02-13 11:29:29 ET. Any active calls at the start of this period were dropped. The NY Node was not affected, and devices with failover enabled should have re-registered immediately.

E911 Provisioning Maintenance Notice 6/30/2016

Our E911 provider will be performing maintenance on their provisioning systems from Thursday 6/30/2016 at 9:00 AM – 9 PM EDT. During this maintenance window provisioning of E911 will be blocked. Rest assured the handling of emergency calls will continue without impact during the maintenance window. If you have any questions please contact the Control Tower.

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