Webinar Rewind: Yealink UCaaS Solutions — New Product Updates

Successfully meeting your customers’ needs while working in a remote environment is crucial in today’s new virtual office culture. That’s why your business should be operating with the latest telephony hardware and software solutions.

Yealink wants to make sure that you are ready to power through 2021 and have access to their top of the line UCaaS solutions which provide easy collaboration and high productivity for any size customer across multiple industry verticals.

Irene Deng, the Yealink Channel Manager of North America, and SkySwitch’s Andy Abramson came together for a discussion that shined a light on what’s to come from  Yealink’s unified communications solutions in 2021.

If you missed the live session, no worries! You can listen to the webinar recording, download the presentation, and read up on some highlights of this webinar below.

Why Yealink?

Yealink is a global brand specializing in video conferencing, voice communications, and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. From 2014-2019 Yealink had seen a rapid compound growth rate of 38.4% and, as of 2019, is number one in the market share of the SIP desktop phone unit. 

Yealink Entry-Level Phones: T3 Series

Yealink is transitioning to the T31G/T31P and T33G entry-level SIP Phones at the basic level. Their T3 series has more vital computing ability, a more powerful chip and more scalability in the future. 

The T3 Series enhancements include:

  • Elegant industrial design
  • Stronger computing ability
  • Device management 
  • EHS35
  • Unified Firmware
  • Auto Test Platform 
  • Color Screen (T33G)

Yealink T4U Phone Series

The Yealink T4U Series comes with various new features such as Optima HD Voice, Dual USB Ports, Acoustic Shield, Unified Firmware, Opus Codec, 1000M Gigabit, Color Expansion Module, and is in stock to purchase now in the SkySwitch Store! 

Yealink High-End Business Phone: T5 Series

The new versatile high-end T5 Series can be beneficial to any business owner with its base station and satellite modes. This series also features an Adjustable LCD Screen, Corded-Cordless Phone Feature, Acoustic Shield and Built-in Bluetooth and WiFi.

Yealink Headsets

Yealink business headsets will be one of three strategy product lines in 2021. Yealink has spent over 40 months with market research, analyzing their headsets and ensuring proper technology development.

The Yealink Headset line will consist of office, call centric and on-the-go variations:

  • USB Wire Headsets
  • RJ/QD Wired Headsets 
  • DECT Wireless Headsets 
  • Bluetooth Wireless Headsets

Yealink + The SkySwitch Store

Yealink is one of the most popular brands with SkySwitch Resellers. Many of the products featured in our webinar are readily available in the SkySwitch Store. If you have any questions, please contact Kelly Osborne at store@skyswitch.com. Or, if you have any questions specifically for Yealink, please contact Irene Deng, the Yealink Channel Manager of North America, at irene@yealink.com.

Webinar Rewind: Communications, Compliance, and Controls: HIPAA Compliance for SkySwitch Resellers

Protecting the privacy and integrity of any business’ confidential information is very important and getting more important every month. But, where there’s doctor-patient confidentiality involved, ensuring a cost-effective way to address HIPAA compliance is the real challenge. 

That’s why our friends at Compliancy Group are here to help meet that challenge for SkySwitch resellers and their customers. Paul Redding, VP Partner of Engagement & Cybersecurity at Compliancy Group, joined SkySwitch’s Andy Abramson on a webinar that discussed the opportunity to differentiate and grow your business by offering your customers HIPAA compliance certification.

If you missed the live session, no worries! You can listen to the webinar recording, download the presentation, and read up on some highlights of this webinar below.

Compliancy Group + SkySwitch

SkySwitch prides itself on working with the right partners that will enrich our ecosystem. To differentiate ourselves in the market, SkySwitch chooses to hold the Compliancy Group HIPAA Seal of Compliance. By working with Compliancy Group, we can protect our resellers, sell a higher value of HIPAA compliance solutions and build an internal culture of compliance.

Are SkySwitch Resellers Compliant?

No, even though SkySwitch is HIPAA compliant, this doesn’t mean that SkySwitch resellers are automatically compliant too. By becoming HIPAA compliant, resellers have the opportunity to stand out, allowing them to work with one of the largest sectors in the US economy and mandate additional security services that may not have been accessible before.

Who Needs to Comply?

When it comes to being HIPAA compliant, not only covered entities such as healthcare providers, healthcare clearinghouses and insurance providers need to comply. If you have a single customer in healthcare and conceivably interact with their EPHI at any level, then this makes you a business associate.

All business associates, MSPs, accountants, lawyers, call centers, voice providers, faxing providers, even email hosting services all need to comply. Bottom line: If your customer is in healthcare, then you are in healthcare.

2020 was a record year for HIPAA violations. By not being HIPAA compliant, you risk being heavily fined and being placed on the HIPAA Wall of Shame. Once you are posted up on this website, it can never be removed.

Why Offer HIPAA?

It doesn’t matter who you are offering HIPAA to; the same rules apply to everyone. By offering HIPAA compliance, you solve a business problem and create a deeper relationship between you and your customers. Since you are now offering them a business solution and tech services, you are making a more significant impact on your customers.

How To Sell HIPAA

If you want to know how to sell HIPAA compliance to your customers you must  do these three things: 

  1. Focus on educating your customers about HIPAA. Show them the need and the benefit of being compliant.
  2. Try to relate to your customer and rise above the techy jargon. Instead, focus on your customer’s business and reputation. 
  3. Provide real-world examples to easily get your point across.

Compliancy Group is Here to Help!

There is no doubt that HIPAA rules can be very confusing. That’s why the HIPAA experts at Compliancy Group are available to explain how this impacts you and guide you through the regulatory requirements. If you have any questions about becoming HIPPA compliant, please 

fill out this form and a representative will contact you!

Case Study: SkySwitch Customer Success Story: Telepath Communications

Telepath Communications prides itself on reliability and responsiveness but was stuck with a sub-par supplier with an archaic architecture, low reliability and poor customer service. 

Back in 2017, they switched to SkySwitch and easily migrated their customers over to SkySwitch’s platform and have seen virtually no downtime since! 

Learn all about their migration and the success Telepath has had since they established a genuine relationship with SkySwitch in our newest case study.

Webinar Rewind: Single Pane of Glass Billing Solution for SkySwitch Resellers Presented by Datagate

SkySwitch prides itself on having a rich and robust cloud communications platform that acts as a one-stop-shop for our resellers. To make billing just as easy, we’ve added Datagate, a one-stop SaaS telecom billing platform for MSPs and resellers like you to our ecosystem.

We asked Datagate CEO Mark Loveys to join SkySwitch’s Andy Abramson for a webinar to better inform resellers on how Datagate has everything required to make telecom billing fast, easy, profitable and compliant, all in a single SaaS package. For this webinar, we took a deep-dive into how the SkySwitch-Datagate-ConnectWise-QuickBooks-ConnectBooster integrated solution has helped MSPs save countless hours in their billing of telecom services. 

We also heard from fellow SkySwitch reseller Bob Bascom, Founder of Charleston Telecom about his first-hand experience using Datagate with SkySwitch and how this integration has helped his business blossom. 

If you missed the interactive live session, no worries! For your convenience, you’ll find access to the webinar recording, presentation and the major highlights of this week’s webinar below.

Datagate + SkySwitch

Despite Covid-19, from August 2019 to August 2020, in the U.S., there has been a 77.5% increase in VoIP revenue growth for MSPs. With Datagate’s intricately designed SaaS package SkySwitch MSPs and resellers have also experienced an increase in their revenue.

Billing Flow with Datagate

Instead of replicating software that MSPs may already be using, Datagate chooses to stay in their own lane and deploy a more efficient way to within your ecosystem. This means helping you with problems you may already be facing.

Problems MSPs Face

  • There’s a lot to account for when it comes to communications taxes, now being collected by thousands of jurisdictions across the U.S., which is why it’s a bit more complicated than basic sales tax.


  • With a lack of integrations for your software ecosystem, billing telecom services becomes even more difficult. Rekeying invoices across different systems takes up valuable time and can lead to mistakes.

Payment & Billing Machine

Datagate refers to their software as a machine because it is always running. Their system is constantly collecting CDRs as well as checking and validating this data automatically for SkySwitch resellers. 

Once collected, Datagate can rate the data virtually and automatically generate telecom invoices, instantly calculate taxes, send the invoice to the customer and export the invoice into your company’s ecosystem ensuring successful delivery.

Datagate + ConnectWise

Along with sending data to your PSA or accounting system, they can also pull information like customer details, agreement and product info. Datagate can push invoice data to ConnectWise in two ways combining all invoices in one. 

With Datagate’s ConnectWise integration, you can provision telecom just like any other IT service. Through ConnectWise Sell and ConnectWise Manage, you can create the quote and turn it into an agreement, then Datagate reads the agreement for billing purposes. 

Once the invoice generates, resellers have the option to use Datagate’s white-label end-customer portal to ConnectBooster to collect any telecom payments.

Case Study: Charleston Telecom

SkySwitch Reseller and Founder of Charleston Telecom, Bob Bascom, joined us for a live testimonial of how Datagate’s integrations with ConnectWise, ConnectBooster and QuickBooks Online has created an ‘automated billing and payments machine’ that runs itself and gave him valuable time back to focus on his business.

Is Datagate Right For You?

Datagate has made it easier than ever to get started with them. All you have to do is contact your SkySwitch Sales Representative at sales@skyswitch.com and ask for a Datagate demo. We do the rest for you! 

To continue making the telecom billing process as easy for MSPs as possible, Datagate is constantly looking for ways to improve. Be on the lookout for what’s to come for Datagate in 2021.

Case Study: VTi Communications: Ready to Grow, Thanks to SkySwitch’s Headache-Free Reliability

SkySwitch strives to offer resellers a reliable, easy-to-manage white label cloud communications platform. Our geo-redundant platform allows you to migrate customers quickly. SkySwitch reseller VTi Communications explains why they chose to become their own first customer and then ultimately port their customers over to SkySwitch.


In this SkySwitch Case Study, we explore how a growing communications company like VTi Communications went from working with an unreliable supplier to SkySwitch’s highly reliable cloud platform and speedy support team.

Webinar Rewind: WFH and WFO: Where They Converge & How to Best Prepare for Both

As the world starts to open back up, people are trying their best to get back to normal. But what is considered normal anymore? Is working from home the new normal? Or will everyone eventually go back to the office? 

It doesn’t matter what is now considered “normal” because all businesses have the same goal: to serve all possible customer needs. To help businesses better understand how to meet their goals, we invited the Grandstream Team to join us for a webinar to explain how to do just that by effectively pairing Grandstream’s large portfolio of endpoints with Skyswitch’s service offerings in remote, in-office, or both environments.

Grandstream’s Director of Marketing, Phil Bowers, and Director of Support for North America and Asia Pacific, Hieu Huynh, talked with SkySwitch’s Andy Abramson about the endpoints and devices that businesses are deploying to work remotely, the solutions they are adding to their offices, and the devices that support the flexibility to be used in both environments.

If you weren’t able to attend the live session, make sure to watch the Webinar Rewind download the slide deck and read on to catch up on the highlights from the webinar.

Working From The Office

Everything we used to know about working from the office (WFO) will be completely different. There will be new spacing and sanitation requirements, daily temperature checks, limited facility access, and increased demand for endpoint mobility. With Grandstream’s integrated office solution transitioning back to the office can go off without a hitch. Grandstream’s extensive portfolio of WFO offerings is exactly what every business needs to make a successful step forward.

Grandstream’s WFO portfolio includes: 

WFO Voice & Video

  • Desktop GRP Series
  • Desktop Video GXV Series
  • Cordless (Wi-Fi) WP Series

WFO Facility Access, Management & Security

  • Facility Access GDS Series 
  • Surveillance Cameras GSC Series
  • Intercom & PA GSC Series
  • Facility Management GSC Series.

WFO Meetings & Conference

  • USB Headsets GUV Series
  • USB Webcams GUV Series

Working From Home

Throughout 2020, working from home (WFH) has become more and more familiar with so many businesses forced to transition to a remote environment. While working from home, workers have found that it’s vital to have a reliable Wi-Fi connection, cordless phones, headsets and team collaboration tools with video capabilities. Many people didn’t have access to these tools at home, so business owners had to invest in devices that could work both at home and in the office. 

Luckily, Grandstream’s line of endpoints works in both home and office environments. This includes providing network security, remote cloud management & monitoring, personal collaboration devices, desktop video access and Wi-Fi endpoints. 

Congratulations To This Week’s Winners…

Thank you to everyone who attended this webinar and participated in the live Q&A! We randomly chose three attendees to win one of three prizes courtesy of Grandstream! These prizes include a Grandstream WP810 Cordless WiFi IP Phone, Grandstream GRP2614 Desktop Phone and a Grandstream GDS3710 Surveillance Device.

Congratulations to…

  • Randy Sorensen of Caliber Network Solutions LLC
  • Gregory Robel of Vistanet
  • Vadim Polonski of Voiswitch Inc.

Webinar Rewind: Poly Presents: You Had Me At Remote PCAP!

Yesterday, our friends at Poly joined us for a lively webinar to discuss Poly’s perspective on the top UCaaS challenges that SMB’s and Enterprises are facing with the new work from home environment. Joining us for the lively discussion, we had:

  • Darren Knapp, Director of Global ITSP Sales at Poly

  • Lee Marlow, Sales Manager, ITSP Sales at Poly

  • Skip Maryland, Solutions Architect at Poly 

  • Corey Stoker, VP of Support at SkySwitch

  • Andy Abramson, Head of Communications at SkySwitch

Watch the full webinar recording, that comes complete with a live demo, download the slide deck and read up on the webinar highlights to learn more about Poly’s perspective on the current work from home UCaaS challenges and the best way to solve them.

The New Normal

The concept of working from home hasn’t always been a crowd favorite. C-level executives feared that productivity levels would drop if they allowed their employees to work from home. Pre-pandemic you would seldomly find companies that allowed the bulk of their employees to work from home more than two days a week. Now due to the global impact of Covid-19, the demand for working from home has exploded. 

Take a look at these WFH Highlights provided by Poly:

The Poly Perspective

After speaking with many partners Poly has found that the top Enterprise UCaaS challenges with working from home are: 

  1. Employee Productivity & Satisfaction
  2. Cost / Liquidity & Cash Flow
  3. Unpredictable (Home) Networks 

And, the number one question they receive from partners is, “Can you help us?” At this point, many companies are leaning towards allowing their employees to continue working from home.

Poly's End-to-end Partner Support System

Poly strives to deliver endpoints that elevate the experience, software and services that solve critical problems for their customers. Their goal is to help customers with everything from device deployment to troubleshooting and much more.

And The Winners Are…

We wrapped up this webinar with a live demo and interactive Q&A with our audience. This week we randomly chose five winners to receive a prize courtesy of Poly! 

This week’s prizes included two Poly Voyager 5200 Headsets, two Blackwire 8225 Headsets with Acoustic Fence, and one Voyager 8200 UC Headset

Congratulations to…

    • Nathan Parks of High Performance Computer Services
    • Frank Brandolino of Velocita Technology
    • Robert Harney of Open One Solutions
    • Bill Youngblood of BWS Technologies
    • Corey Barrett of CAB3 Group

Be On The Lookout For More Webinars

In case you missed any of our live sessions, you can catch up on previous SkySwitch Webinars by visiting SkySwitch’s YouTube Channel. Keep your eyes peeled for details on our upcoming webinars featuring Grandstream, Mondago, Compliancy Group and Datagate!

Webinar Rewind: Mobility Solutions for Restaurants and Retail Presented by Snom

Since the start of the COVID-19 pandemic, verticals all across the telecom industry have seen a record high demand for specialized products and services. Thankfully, Snom has been able to successfully meet the needs of restaurants, retail stores, and remote businesses to help increase their mobility.

Yesterday, Snom Regional Account Manager, Korey Kather, and Snom Product Manager, Ian Mitchell joined SkySwitch’s Andy Abramson for a lively discussion about how Snom is working to help fit specialized products and services into these various business verticals. 

If you missed it, you can watch the full webinar recording, download the slide deck and read up on the webinar highlights below.

Snom + VTech

When two brands integrate they combine their strengths to offer their customers top tier service. Snom and VTech are a perfect example of a smart and successful integration. With Snom being an originator and innovator of SIP phones and VTech being a leader in the manufacturing business and consumer phones, they were able to capitalize on their strengths and provide customers with high-quality telephony and communication tools.

Vertical Industry Deployments

Manufacturing, warehouse and distribution, healthcare, education, restaurants, retail, professional services, and remote work are all industries that can, and are, benefiting from enhanced mobility solutions in the workplace. Let’s take a look at the restaurant industry for example. As of right now, 400+ restaurant chains have already delpoyed the Snom KLE Solution. The KLE Solution offers many benefits to restaurants such as easy implementation, no call handling training, no person-specific extensions, easy call pick up and most importantly cost savings.

Snom Wireless DECT Mobility Solution

The KLE System has a cordless deskset and handset that features a key system emulation for improved call handling, making it easy to see incoming calls, hold calls and pick up a call on hold from the handset with a simple press of a button. The key-line mode of operation means someone can place a call on hold with one button, then retrieve the call from another device.

Check out the features of the Snom KLE Series below: 

M10 KLE SIP DECT 4-Line Handset

  • 4 Programmable LED Backlit Line Keys
  • 6 Call Handling Between Active & Held
  • Intercom & Paging
  • 7 Days Standby & 9 Hours Talk Time

M100 KLE SIP DECT 4-Line Base Station

  • Up to 10 Cordless Desksets & Handsets
  • Up to 8 SIP Lines/Accounts 
  • Key Line & Private Lines
  • Up to 6 Concurrent Calls
  • Intercom, Privacy Mode
  • Reboot via XML Push

M10R KLE SIP DECT 4-Line Rugged Handset

  • Ruggedized Handset with Locking Battery Door
  • 4 Programmable LED Backlit Line Keys
  • 6 Call Handling Between Active & Held
  • Intercom & Paging
  • 7 Days Standby and 9 Hours Talk Time

M18 KLE SIP DECT 4-Line Deskset

  • 4 Programmable LED Backlit Line Keys
  • 6 Call Handling Between Active & Held
  • 32 Speed Dial Keys
  • Intercom & Paging
  • 7 Hours Talk Time when Using Battery
  • Avoid Cable Upgrades for Office or Work Stations

Snom End-User Rebate

Recently, Snom launched a new End-User Rebate Program that allows resellers to replace their customer’s older business phones and lets them take advantage of various trade-in rebates. This program is valid on purchase or lease agreements from July 15, 2020, until July 15, 2021. There is a 5 phone minimum and a maximum of 200. Only qualifying Snom, VTech and other competitor phones qualify for this program. Check out SnomRewards.com for more information.

Don’t Miss Our Next Webinar...

If you enjoyed this webinar, make sure to join us again next Tuesday, September 22nd for a webinar with Poly. This webinar will be discussing the many troubleshooting scenarios where you need physical access to the phone. Plus, Poly will provide SkySwitch resellers with a powerful FREE REMOTE CLOUD TOOLKIT!

Case Study: Meet The Reseller: SkyComm Connect

At SkySwitch, we are proud to have such a rich and robust cloud communications platform available for our resellers. Recently, we published a case study that dives into how a long-time Avaya reseller, SkyComm Connect, switched to SkySwitch to be able to offer their clients future-ready, one-stop-shop, cloud telecommunications. 


Take a look at the case study below, which includes real insight from SkyComm Connect’s Founder and CEO, Joe Bauer. This case study also highlights the success SkyComm has experienced since becoming a SkySwitch reseller.

Webinar Rewind: Filing Requirements VoIP Providers Need to Know About

One of the main entry barriers to being a successful telecom provider is the ability to navigate the various federal, state, and local communication tax and regulatory laws. To help VoIP providers understand these requirements, we asked telecom tax experts Compliance Solutions, Inc. to join us for our weekly webinar to inform resellers of best practices for managing their communication tax filings. 

Moderated by SkySwitch’s Andy Abramson, and presented by Mark Lammert, President, and CEO of Compliance Solutions, Inc., this webinar educated resellers on the intricacies of telecom taxes.

If you missed the live session, you can watch the full webinar recording, download the slide deck, and read up on the webinar’s highlights below.

Understanding Telecom Taxes

Compliance Solutions, Inc. is a worldwide leader in tax compliance for a reason. They provide real solutions for businesses of all sizes and help tackle the never-ending cycle of compliance that takes time away from resellers running their business. 

Their team of experts focuses on registration and ongoing compliance, state regulations, taxes, rates, CALEA compliance, FCC USF rates and annual PUC and FCC reporting.

We are proud to have Compliance Solutions, Inc., as a partner in the SkySwitch ecosystem because of their commitment to their clients in the telecom industry. Their client-centered compliance, accounting, tax, and business advisory services exceed client expectations and industry standards. 

Learn more in-depth information about their services by listening to the webinar recording or visiting their website. And if you have any questions for Compliance Solutions, Inc. please feel free to reach out to Mark Lammert, President and CEO, at mark@csilongwood.com or Wes Johnson, Director of Sales, at wes@csilongwood.com.

And The Winners Are...

Three lucky attendees who participated in the Q+A were randomly chosen to win one of the three SkySwitch Swag Packs that we’re gifting! These prize packs include a pair of SkySwitch branded socks, hat, T-Shirt and PopSocket.

Congrats to the winners of this webinar…

  • Karl Clinger  of Tech Slayers
  • Ken Corbett of eDecisions
  • Bailie Stokes of Accudata Service

Happy Labor Day!

Thanks for joining us this week! We will be taking the next two weeks off from our weekly webinars in observance of Labor Day but we will be back on September 15th with another webinar featuring Snom. Be on the lookout for more information about this webinar via social media, email and the SkySwitch Weekender. 

We look forward to meeting up with you during SkySwitch’s next webinar! 

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