Webinar Rewind: Single Pane of Glass Billing Solution for SkySwitch Resellers Presented by Datagate

SkySwitch prides itself on having a rich and robust cloud communications platform that acts as a one-stop-shop for our resellers. To make billing just as easy, we’ve added Datagate, a one-stop SaaS telecom billing platform for MSPs and resellers like you to our ecosystem.

We asked Datagate CEO Mark Loveys to join SkySwitch’s Andy Abramson for a webinar to better inform resellers on how Datagate has everything required to make telecom billing fast, easy, profitable and compliant, all in a single SaaS package. For this webinar, we took a deep-dive into how the SkySwitch-Datagate-ConnectWise-QuickBooks-ConnectBooster integrated solution has helped MSPs save countless hours in their billing of telecom services. 

We also heard from fellow SkySwitch reseller Bob Bascom, Founder of Charleston Telecom about his first-hand experience using Datagate with SkySwitch and how this integration has helped his business blossom. 

If you missed the interactive live session, no worries! For your convenience, you’ll find access to the webinar recording, presentation and the major highlights of this week’s webinar below.

Datagate + SkySwitch

Despite Covid-19, from August 2019 to August 2020, in the U.S., there has been a 77.5% increase in VoIP revenue growth for MSPs. With Datagate’s intricately designed SaaS package SkySwitch MSPs and resellers have also experienced an increase in their revenue.

Billing Flow with Datagate

Instead of replicating software that MSPs may already be using, Datagate chooses to stay in their own lane and deploy a more efficient way to within your ecosystem. This means helping you with problems you may already be facing.

Problems MSPs Face

  • There’s a lot to account for when it comes to communications taxes, now being collected by thousands of jurisdictions across the U.S., which is why it’s a bit more complicated than basic sales tax.

     

  • With a lack of integrations for your software ecosystem, billing telecom services becomes even more difficult. Rekeying invoices across different systems takes up valuable time and can lead to mistakes.

Payment & Billing Machine

Datagate refers to their software as a machine because it is always running. Their system is constantly collecting CDRs as well as checking and validating this data automatically for SkySwitch resellers. 

Once collected, Datagate can rate the data virtually and automatically generate telecom invoices, instantly calculate taxes, send the invoice to the customer and export the invoice into your company’s ecosystem ensuring successful delivery.

Datagate + ConnectWise

Along with sending data to your PSA or accounting system, they can also pull information like customer details, agreement and product info. Datagate can push invoice data to ConnectWise in two ways combining all invoices in one. 

With Datagate’s ConnectWise integration, you can provision telecom just like any other IT service. Through ConnectWise Sell and ConnectWise Manage, you can create the quote and turn it into an agreement, then Datagate reads the agreement for billing purposes. 

Once the invoice generates, resellers have the option to use Datagate’s white-label end-customer portal to ConnectBooster to collect any telecom payments.

Case Study: Charleston Telecom

SkySwitch Reseller and Founder of Charleston Telecom, Bob Bascom, joined us for a live testimonial of how Datagate’s integrations with ConnectWise, ConnectBooster and QuickBooks Online has created an ‘automated billing and payments machine’ that runs itself and gave him valuable time back to focus on his business.

Is Datagate Right For You?

Datagate has made it easier than ever to get started with them. All you have to do is contact your SkySwitch Sales Representative at sales@skyswitch.com and ask for a Datagate demo. We do the rest for you! 

To continue making the telecom billing process as easy for MSPs as possible, Datagate is constantly looking for ways to improve. Be on the lookout for what’s to come for Datagate in 2021.

Case Study: VTi Communications: Ready to Grow, Thanks to SkySwitch’s Headache-Free Reliability

SkySwitch strives to offer resellers a reliable, easy-to-manage white label cloud communications platform. Our geo-redundant platform allows you to migrate customers quickly. SkySwitch reseller VTi Communications explains why they chose to become their own first customer and then ultimately port their customers over to SkySwitch.

 

In this SkySwitch Case Study, we explore how a growing communications company like VTi Communications went from working with an unreliable supplier to SkySwitch’s highly reliable cloud platform and speedy support team.

Webinar Rewind: WFH and WFO: Where They Converge & How to Best Prepare for Both

As the world starts to open back up, people are trying their best to get back to normal. But what is considered normal anymore? Is working from home the new normal? Or will everyone eventually go back to the office? 

It doesn’t matter what is now considered “normal” because all businesses have the same goal: to serve all possible customer needs. To help businesses better understand how to meet their goals, we invited the Grandstream Team to join us for a webinar to explain how to do just that by effectively pairing Grandstream’s large portfolio of endpoints with Skyswitch’s service offerings in remote, in-office, or both environments.

Grandstream’s Director of Marketing, Phil Bowers, and Director of Support for North America and Asia Pacific, Hieu Huynh, talked with SkySwitch’s Andy Abramson about the endpoints and devices that businesses are deploying to work remotely, the solutions they are adding to their offices, and the devices that support the flexibility to be used in both environments.

If you weren’t able to attend the live session, make sure to watch the Webinar Rewind download the slide deck and read on to catch up on the highlights from the webinar.

Working From The Office

Everything we used to know about working from the office (WFO) will be completely different. There will be new spacing and sanitation requirements, daily temperature checks, limited facility access, and increased demand for endpoint mobility. With Grandstream’s integrated office solution transitioning back to the office can go off without a hitch. Grandstream’s extensive portfolio of WFO offerings is exactly what every business needs to make a successful step forward.

Grandstream’s WFO portfolio includes: 

WFO Voice & Video

  • Desktop GRP Series
  • Desktop Video GXV Series
  • Cordless (Wi-Fi) WP Series

WFO Facility Access, Management & Security

  • Facility Access GDS Series 
  • Surveillance Cameras GSC Series
  • Intercom & PA GSC Series
  • Facility Management GSC Series.

WFO Meetings & Conference

  • USB Headsets GUV Series
  • USB Webcams GUV Series

Working From Home

Throughout 2020, working from home (WFH) has become more and more familiar with so many businesses forced to transition to a remote environment. While working from home, workers have found that it’s vital to have a reliable Wi-Fi connection, cordless phones, headsets and team collaboration tools with video capabilities. Many people didn’t have access to these tools at home, so business owners had to invest in devices that could work both at home and in the office. 

Luckily, Grandstream’s line of endpoints works in both home and office environments. This includes providing network security, remote cloud management & monitoring, personal collaboration devices, desktop video access and Wi-Fi endpoints. 

Congratulations To This Week’s Winners…

Thank you to everyone who attended this webinar and participated in the live Q&A! We randomly chose three attendees to win one of three prizes courtesy of Grandstream! These prizes include a Grandstream WP810 Cordless WiFi IP Phone, Grandstream GRP2614 Desktop Phone and a Grandstream GDS3710 Surveillance Device.

Congratulations to…

  • Randy Sorensen of Caliber Network Solutions LLC
  • Gregory Robel of Vistanet
  • Vadim Polonski of Voiswitch Inc.

Webinar Rewind: Poly Presents: You Had Me At Remote PCAP!

Yesterday, our friends at Poly joined us for a lively webinar to discuss Poly’s perspective on the top UCaaS challenges that SMB’s and Enterprises are facing with the new work from home environment. Joining us for the lively discussion, we had:

  • Darren Knapp, Director of Global ITSP Sales at Poly

  • Lee Marlow, Sales Manager, ITSP Sales at Poly

  • Skip Maryland, Solutions Architect at Poly 

  • Corey Stoker, VP of Support at SkySwitch

  • Andy Abramson, Head of Communications at SkySwitch


Watch the full webinar recording, that comes complete with a live demo, download the slide deck and read up on the webinar highlights to learn more about Poly’s perspective on the current work from home UCaaS challenges and the best way to solve them.

The New Normal

The concept of working from home hasn’t always been a crowd favorite. C-level executives feared that productivity levels would drop if they allowed their employees to work from home. Pre-pandemic you would seldomly find companies that allowed the bulk of their employees to work from home more than two days a week. Now due to the global impact of Covid-19, the demand for working from home has exploded. 

Take a look at these WFH Highlights provided by Poly:

The Poly Perspective

After speaking with many partners Poly has found that the top Enterprise UCaaS challenges with working from home are: 

  1. Employee Productivity & Satisfaction
  2. Cost / Liquidity & Cash Flow
  3. Unpredictable (Home) Networks 

And, the number one question they receive from partners is, “Can you help us?” At this point, many companies are leaning towards allowing their employees to continue working from home.

Poly's End-to-end Partner Support System

Poly strives to deliver endpoints that elevate the experience, software and services that solve critical problems for their customers. Their goal is to help customers with everything from device deployment to troubleshooting and much more.

And The Winners Are…

We wrapped up this webinar with a live demo and interactive Q&A with our audience. This week we randomly chose five winners to receive a prize courtesy of Poly! 

This week’s prizes included two Poly Voyager 5200 Headsets, two Blackwire 8225 Headsets with Acoustic Fence, and one Voyager 8200 UC Headset

Congratulations to…

    • Nathan Parks of High Performance Computer Services
    • Frank Brandolino of Velocita Technology
    • Robert Harney of Open One Solutions
    • Bill Youngblood of BWS Technologies
    • Corey Barrett of CAB3 Group

Be On The Lookout For More Webinars

In case you missed any of our live sessions, you can catch up on previous SkySwitch Webinars by visiting SkySwitch’s YouTube Channel. Keep your eyes peeled for details on our upcoming webinars featuring Grandstream, Mondago, Compliancy Group and Datagate!

Webinar Rewind: Mobility Solutions for Restaurants and Retail Presented by Snom

Since the start of the COVID-19 pandemic, verticals all across the telecom industry have seen a record high demand for specialized products and services. Thankfully, Snom has been able to successfully meet the needs of restaurants, retail stores, and remote businesses to help increase their mobility.

Yesterday, Snom Regional Account Manager, Korey Kather, and Snom Product Manager, Ian Mitchell joined SkySwitch’s Andy Abramson for a lively discussion about how Snom is working to help fit specialized products and services into these various business verticals. 

If you missed it, you can watch the full webinar recording, download the slide deck and read up on the webinar highlights below.

Snom + VTech

When two brands integrate they combine their strengths to offer their customers top tier service. Snom and VTech are a perfect example of a smart and successful integration. With Snom being an originator and innovator of SIP phones and VTech being a leader in the manufacturing business and consumer phones, they were able to capitalize on their strengths and provide customers with high-quality telephony and communication tools.

Vertical Industry Deployments

Manufacturing, warehouse and distribution, healthcare, education, restaurants, retail, professional services, and remote work are all industries that can, and are, benefiting from enhanced mobility solutions in the workplace. Let’s take a look at the restaurant industry for example. As of right now, 400+ restaurant chains have already delpoyed the Snom KLE Solution. The KLE Solution offers many benefits to restaurants such as easy implementation, no call handling training, no person-specific extensions, easy call pick up and most importantly cost savings.

Snom Wireless DECT Mobility Solution

The KLE System has a cordless deskset and handset that features a key system emulation for improved call handling, making it easy to see incoming calls, hold calls and pick up a call on hold from the handset with a simple press of a button. The key-line mode of operation means someone can place a call on hold with one button, then retrieve the call from another device.

Check out the features of the Snom KLE Series below: 

M10 KLE SIP DECT 4-Line Handset

  • 4 Programmable LED Backlit Line Keys
  • 6 Call Handling Between Active & Held
  • Intercom & Paging
  • 7 Days Standby & 9 Hours Talk Time

M100 KLE SIP DECT 4-Line Base Station

  • Up to 10 Cordless Desksets & Handsets
  • Up to 8 SIP Lines/Accounts 
  • Key Line & Private Lines
  • Up to 6 Concurrent Calls
  • Intercom, Privacy Mode
  • Reboot via XML Push

M10R KLE SIP DECT 4-Line Rugged Handset

  • Ruggedized Handset with Locking Battery Door
  • 4 Programmable LED Backlit Line Keys
  • 6 Call Handling Between Active & Held
  • Intercom & Paging
  • 7 Days Standby and 9 Hours Talk Time

M18 KLE SIP DECT 4-Line Deskset

  • 4 Programmable LED Backlit Line Keys
  • 6 Call Handling Between Active & Held
  • 32 Speed Dial Keys
  • Intercom & Paging
  • 7 Hours Talk Time when Using Battery
  • Avoid Cable Upgrades for Office or Work Stations

Snom End-User Rebate

Recently, Snom launched a new End-User Rebate Program that allows resellers to replace their customer’s older business phones and lets them take advantage of various trade-in rebates. This program is valid on purchase or lease agreements from July 15, 2020, until July 15, 2021. There is a 5 phone minimum and a maximum of 200. Only qualifying Snom, VTech and other competitor phones qualify for this program. Check out SnomRewards.com for more information.

Don’t Miss Our Next Webinar...

If you enjoyed this webinar, make sure to join us again next Tuesday, September 22nd for a webinar with Poly. This webinar will be discussing the many troubleshooting scenarios where you need physical access to the phone. Plus, Poly will provide SkySwitch resellers with a powerful FREE REMOTE CLOUD TOOLKIT!

Case Study: Meet The Reseller: SkyComm Connect

At SkySwitch, we are proud to have such a rich and robust cloud communications platform available for our resellers. Recently, we published a case study that dives into how a long-time Avaya reseller, SkyComm Connect, switched to SkySwitch to be able to offer their clients future-ready, one-stop-shop, cloud telecommunications. 

 

Take a look at the case study below, which includes real insight from SkyComm Connect’s Founder and CEO, Joe Bauer. This case study also highlights the success SkyComm has experienced since becoming a SkySwitch reseller.

Webinar Rewind: Filing Requirements VoIP Providers Need to Know About

One of the main entry barriers to being a successful telecom provider is the ability to navigate the various federal, state, and local communication tax and regulatory laws. To help VoIP providers understand these requirements, we asked telecom tax experts Compliance Solutions, Inc. to join us for our weekly webinar to inform resellers of best practices for managing their communication tax filings. 

Moderated by SkySwitch’s Andy Abramson, and presented by Mark Lammert, President, and CEO of Compliance Solutions, Inc., this webinar educated resellers on the intricacies of telecom taxes.

If you missed the live session, you can watch the full webinar recording, download the slide deck, and read up on the webinar’s highlights below.

Understanding Telecom Taxes

Compliance Solutions, Inc. is a worldwide leader in tax compliance for a reason. They provide real solutions for businesses of all sizes and help tackle the never-ending cycle of compliance that takes time away from resellers running their business. 

Their team of experts focuses on registration and ongoing compliance, state regulations, taxes, rates, CALEA compliance, FCC USF rates and annual PUC and FCC reporting.

We are proud to have Compliance Solutions, Inc., as a partner in the SkySwitch ecosystem because of their commitment to their clients in the telecom industry. Their client-centered compliance, accounting, tax, and business advisory services exceed client expectations and industry standards. 

Learn more in-depth information about their services by listening to the webinar recording or visiting their website. And if you have any questions for Compliance Solutions, Inc. please feel free to reach out to Mark Lammert, President and CEO, at mark@csilongwood.com or Wes Johnson, Director of Sales, at wes@csilongwood.com.

And The Winners Are...

Three lucky attendees who participated in the Q+A were randomly chosen to win one of the three SkySwitch Swag Packs that we’re gifting! These prize packs include a pair of SkySwitch branded socks, hat, T-Shirt and PopSocket.

Congrats to the winners of this webinar…

  • Karl Clinger  of Tech Slayers
  • Ken Corbett of eDecisions
  • Bailie Stokes of Accudata Service

Happy Labor Day!

Thanks for joining us this week! We will be taking the next two weeks off from our weekly webinars in observance of Labor Day but we will be back on September 15th with another webinar featuring Snom. Be on the lookout for more information about this webinar via social media, email and the SkySwitch Weekender. 

We look forward to meeting up with you during SkySwitch’s next webinar! 



An Important Update About Vectors 2020

From the beginning, SkySwitch has always put our resellers first, along with our partners and team. We have worked diligently over the years to build up a community that feels very much like family. With considerations of the health, safety and welfare of all in our community, the SkySwitch leadership team decided to not hold Vectors 2020 this year due to the Covid-19 pandemic.

 

It’s our goal to resume Vectors once again in the future when events of its type can be held in a safe and healthy manner. In the meantime, our team has increased the frequency of value-driven, educational webinars and email newsletter communications in an effort to stay engaged with the community at large during this “virtual-first” period that the global pandemic has presented to us.

 

We look forward to staying connected with you virtually in the coming months, and to eventually being together once again at a Vectors conference in the future.

 

Please don’t hesitate to reach out to us with any questions you may have.



Best Regards,

 

The SkySwitch Team

Webinar Rewind: Increase Productivity with Fanvil’s Customizable Products and Solutions

While many businesses are facing obstacles from the worldwide pandemic, we have no choice but to adapt and make the necessary changes to keep moving forward. Now more than ever, resellers should be constantly thinking about ways to stay ahead of the pack — and Fanvil wants to help resellers do just that. 

Last Tuesday, the SkySwitch team invited Fanvil’s Vice President of Sales for North America, Tommy Lee, and NTSDirect’s Vice President of Sales, Marc Magliano, to join us for a product-focused webinar to give SkySwitch resellers insight on the latest Fanvil XU Series IP Phones and PA2 Broadcast Solutions.

Moderated by SkySwitch’s Andy Abramson, this webinar covered how Fanvil’s product line is working to help businesses change and move forward. If you missed the live session, you can watch the full webinar recording, download the slide deck and read up on the webinar’s highlights below.

Fanvil has many different products and solutions that can help your business excel with remote teams. The Fanvil products discussed in this webinar are all available in the SkySwitch Store.

Fanvil XU IP Phone Series

Released in 2020, the Fanvil XU Series includes the X3U, X4U, X5U and X6U. Each phone in this series comes fully equipped with features like GiG-E, color, PoE, OPUS codecs, discrete SIP and BLF keys and displays. This series also comes with rebrandable/OEM models for service providers and a two-year warranty. Here are some of the features these phones have to offer: 

Fanvil X3U

  • 6 SIP lines

Fanvil X4U

  • Wifi & BT USB
  • 12 SIP lines
  • 30 DSS keys

Fanvil X5U

  • Wifi USB
  • Bluetooth
  • 30 DSS keys

Fanvil X6U

  • Wifi USB
  • Bluetooth
  • H.264 Video Codec
  • 60 DSS keys 

These IP Phones also come equipped with Fanvil’s Bluetooth External Line feature, where you can easily communicate and connect with anyone in seconds. Once connected via Bluetooth, Fanvil IP Phones can make and receive calls via your mobile device.

Custom branding options for the XU Series

Tommy Lee also explained how resellers can fully customize the branding (EZ-OEM) and market their logo with the XU Series IP Phones. Take a look at all the branding options in the image below.

Key features of the Fanvil X Series

Along with the Fanvil XU Series, Fanvil also offers high-end Executive IP Phones with their X Series. The X Series phones all come with premium features like large 7” touch screens. This series includes the Fanvil X7, X7C, the new X7A, X2P, X210 and the Fanvil PA2. 

Every phone in this series has a unique set of key features like HD sound, POE, Bluetooth, IP Camera, SIP lines, Wifi, customizable soft keys, speed dial, call forwarding, call recording, BLF, broadcasting and more.

PA2 Rich Connections and Broadcasting Solutions

Fanvil has an impressive product line, but they also offer PA2 Rich Connections and broadcasting solutions. Their PA2 broadcasting solution offers single cast, multi-cast and analog connection options.

We hope that we were able to answer all of your Fanvil related questions in this webinar. The sales and tech support team at Fanvil is always ready and willing to help ensure that SkySwitch resellers’ needs are being met. If you have any questions, comments or concerns about Fanvil products feel free to reach out to one of the contacts below or visit https://fanvil.com/Support/download.html

 

Contact the SkySwitch Store

store@skyswitch.com 

 

Contact Fanvil

Sales: sales@fanvil.com

Tech Support: support@fanvil.com  

Congratulations Are In Order For…

Two lucky attendees were randomly chosen to win a Fanvil X7 Touch Screen Enterprise IP Phone or a Fanvil X6U High-end IP Phone. 

Congrats to the winners of this webinar…

Thanks for joining us this week. We look forward to meeting up with you during SkySwitch’s next webinar!

Webinar Rewind: Learn How SkySwitch Resellers Can Save Time and Money Each Month With the Glance App

This week, we had a very special guest join us on our webinar series: SkySwitch reseller Guy Fawkes of TELEPATH Communications. Here at SkySwitch, we encourage community engagement, so it’s always a pleasure when we have our very own resellers with us on webinars. But, what made this webinar so interesting in particular, is that it was another shining example of Resellers Helping Resellers within our community. Guy walked us through the SaaS app he developed that helps other resellers save hours of time and money every single month.

The name of the app is Glance, and a number of SkySwitch resellers have already been using it with great success. In fact, we even had two SkySwitch resellers give their testimonials live on the webinar and had comments in the chatbox pouring in from resellers who love using the Glance app.

If you weren’t able to join us live on Tuesday, July 28th, you can watch the full webinar recording below and read on for the major highlights.

What Is Glance?

In a nutshell, Glance is a troubleshooting app for the SkySwitch platform that provides resellers with fast access to key domain data points. So, if a SkySwitch reseller wanted to see — at a glance —  whether a phone is registered or SIP ALG, they can see it all in a matter of seconds right in the palm of their hands. Glance app users can also set up automated reports so that they’re able to provide proactive service for their clients.

During the webinar, Bill McClain wrote in the chat, “Love that Glance is smartphone compatible. I get my report at 6:00 AM while still in bed and can jump on any issues quickly.”

Why Should SkySwitch Resellers Use Glance?

The Glance app makes the lives of SkySwitch resellers far more convenient by providing quick and easy access to key data. That increased efficiency translates into:

  • The ability to accurately resolve customer issues quicker
  • The power to be proactive with clients
  • The freedom to resolve issues remotely — without having to spend time, money or resources to troubleshoot on-site

That last point is a big deal. Think about it: just one truck roll to a site to troubleshoot common, simple problems can cost more than $100 when you factor in the cost of a technician being out of the office, the additional amount of time spent on one support ticket, automotive expenses and more.

Another webinar attendee, Jeff Hawkins of Telepath Inc., wrote in the chatbox, “I have not charged for a truck roll in 8.5 years — that is my commitment to my customers. My commitment to myself is to NEVER need a truck roll. Glance helps me make BOTH commitments.”

Along with the praise that we saw come in through the webinar chatbox, Dan Napolitano of HighBridge Communications and Louis LeBlanc of Oregon Phone Systems, spoke live on the webinar about their experience using Glance and how it’s significantly helped their teams become more efficient with troubleshooting and client support. Make sure to listen to the full recording above to hear more about their unique stories.

Key Features of the Glance App

During the webinar, Guy Fawkes went over the key features of the app, how the features are visually presented in the app’s interface and how to utilize each feature. This includes:

  • Domains
  • Endpoint Control 
  • Offline Endpoints 
  • Offline Endpoint Email
  • SIP ALG Detection
  • 911 Reporting
  • 911 Weekly CSV
  • MOS Scores
  • Vulnerability Check
  • SIP trunks
  • Users
  • Branding
  • Security

If you want to learn more about how each of these features are used within Glance, and how they benefit you as a reseller, then make sure to listen to the full webinar recap.

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