Making the Next Sale: Keenan Gives Tips to Telecom Sales Teams at Vectors 2019

When it comes to accelerating business growth, we all know that sales plays an integral role. And when it comes to selling in the B2B world, the process tends to be long and complex, with many decision-makers and touchpoints involved along the way. 


Unlike consumer product sales, a B2B sale is a whole different animal, and sales representatives need to be fully prepared to successfully win the deal. However, when Forrester talked to executives about the time they spent with salespeople, this is what they had to say:

  • 77% said the reps didn’t understand the issues they faced or how their company’s product could help.


  • 57% said that sales reps weren’t knowledgeable about their industry.


  • 75% said the reps didn’t come in prepared with knowledge about their business.


Numbers like this support the notion that sales training is an incredibly important investment. But, what is even more important, is the quality of the sales training you choose for your team. According to a survey by Sales Performance International, 84% of all sales training is lost after just 90 days. That means you need to be very particular about the sales training you choose, and how you keep the training interesting and meaningful.

The Problems With Traditional Sales Training 

So, now your company is faced with two problems:

  1. Your sales team needs ongoing sales training to continuously improve and win more deals for your company.


  2. There are tons of costly sales training sessions, seminars, and consultants out there, but you don’t know how effective the training will actually be. Or, if it can be directly applied to the UCaaS niche.

The SkySwitch Solution

SkySwitch understands that our customer’s success is also our success. That’s why we’ve put some serious thought into how to resolve these problems:

  1. Need sales training? 
    SkySwitch has joined forces with Keenan (Founder and CEO at A Sales Guy Inc.) and he will be a featured keynote speaker at Vectors 2019.


  2. Want to be sure you’re spending money on effective sales training? 
    SkySwitch’s Vectors 2019 doesn’t host your typical, run-of-the-mill training — this is personalized training created specifically for SkySwitch resellers. We’ve chosen Keenan, an internationally recognized sales guru, to teach Vectors 2019 attendees how to apply the gap selling method to the UCaaS industry and win more deals.  

How Is Keenan’s Sales Training Different?

Keenan has been recognized by Forbes as one of the top 30 social salespeople in the world, and for good reason. His gap selling method focuses on core fundamentals and emphasizes that the salesperson needs to fully understand and anticipate the customers’ needs, all before the customer even realizes their own needs.

This is a proactive approach that cuts down on the complaints that C-Level executives expressed in the Forrester study: that sales reps don’t understand the issues they face, and that sales reps aren’t knowledgeable about their own industry.

At Vectors 2019, you’ll learn from Keenan because:

  • His methodology is a tried and true proactive approach.
  • His sessions at Vectors 2019 will be tailored for the UCaaS industry.
  • In addition to his keynote speech, Keenan will be leading personalized breakout sessions.
  • On top of that, Keenan will be hosting a post-conference webinar for Vectors 2019 attendees to ensure that everyone has retained the sales education and are equipped with everything needed to win more deals.

“Backed by SkySwitch’s innovative technologies, SkySwitch resellers and MSPs have limitless potential,” Keenan said.

“And with the UCaaS industry forecasted to be worth $79.3 billion by 2024, there’s honestly no better time to be selling UCaaS – especially if you’re selling it the right way. That’s where gap selling comes in, and why I couldn’t be more excited to join SkySwitch at Vectors 2019. ”

Keenan, Founder and CEO at A Sales Guy, Inc.

If you’re ready to radically transform your UCaaS sales with actionable tips from Keenan, then you do not want to miss out on these sales tips at Vectors 2019. 

How to Save $200+ at SkySwitch’s Vectors 2019

Going once, going twice — you don’t want to miss out on the chance to save over $200 for SkySwitch’s Vectors 2019 conference.

Between our deeply discounted early-bird registration package at $299 and the discounts provided by our special Vectors 2019 Travel Partners, you can save big on attending this incredibly valuable event that’s designed to transform any SkySwitch reseller’s UCaaS business.

(Note: The tickets alone cost $499 when purchased onsite, so these are super savings.)

Here’s How You Can Save at Vectors 2019

Step #1Sign up for early-bird registration by August 15th, 2019. The clock is ticking on this one.

Step #2Visit our Travel Deals & Details page to take advantage of exclusive airline offers, discounted car rentals, affordable transportation and our special event hotel rate.

Step #3Share this with your colleagues — everyone loves a friend who spreads the news on great deals!

Vectors 2019 Special Airfare Discounts

American Airlines, Southwest and Delta are offering all Vectors 2019 attendees exclusive discounts and bonus offers to make your corporate travel planning a breeze.

Each airline Travel Partner has its own unique offer, which can be viewed in greater detail here

Vectors 2019 Car Rental & Transportation Discounts

Once you arrive at Orlando International Airport, you have another chance to save as a Vectors 2019 attendee. Our Travel Partner, Hertz, is offering special discounted car rental rates that are available at all Hertz Florida locations.

Mears Transportation, another Vectors 2019 Travel Partner, is offering attendees a special coupon to save on transfers between Orlando International Airport and your hotel.

Discount code details for both Hertz and Mears Transportation can be found on our Travel Deals & Details page.

SkySwitch is on a mission to Transform Cloud Communications and we want to make that mission easy and accessible for every single SkySwitch Reseller. With the help of our Travel Partners, all Vectors 2019 attendees have amazing savings within their reach.

Become a UCaaS Expert With These Sessions at Vectors 2019

As a SkySwitch Reseller, you need to stand apart from the crowd. And that’s what Vectors is all about — gaining valuable new skills, learning about technologies from the best in the business and mastering how to effectively sell those technologies.

The Vectors TechSpert speakers are the players changing the landscape that will transform your customer’s business…which is why you need to be there.

We’ve curated a packed session schedule that will increase your knowledge, teach you new skills and provide the hands-on training you need, so you can know more, sell more and grow more.

Here’s a snapshot of what you can expect to learn:

How to Link Online Campaigns to Inbound Calls

All of your customers use pay-per-click campaigns or SEO marketing to generate business. The problem is that it’s really difficult to know when a customer call was triggered by which online asset. 

You can solve this problem with SkySwitch and Call Rail. This session will teach you how to use Call Rail to dynamically generate campaign-specific phone numbers linked to your web assets so that inbound calls can be properly attributed, tracked and verified.

How to Create Natural Language IVR with Twilio

SkySwitch is planning to add speech recognition capabilities to its internal IVR (Interactive Voice Response) system.  But, you don’t have to wait for SkySwitch to meet your customers’ demands for this feature. 

With Twilio’s drag-and-drop IVR Studio, it’s possible to build a full-fledged IVR system that’s easy to navigate by voice or keypress. This session will teach you the basic skills needed to create an IVR that works in conjunction with SkySwitch UCaaS

How to Leverage Microsoft Teams and Office 365

Microsoft is on a mission to make Teams a replacement for the traditional PBX in 2021.  But in the meantime, it’s possible to use Microsoft’s marketing efforts to your advantage by connecting Office 365 users to your PBX service.

This session will teach you everything you need to know to identify opportunities among customers that use Office 365, close big deals and win in the UCaaS business by selling Teams-enabled SIP Trunks.

How to Increase Revenue and Decrease Churn with CRM Connectors

Small and medium-sized businesses are adopting cloud CRM systems faster than ever before. But many are not aware that their staff would be more productive if they connected the CRM system to their cloud phone system. 

In this session, you’ll be learning how to upsell existing customers, and beat your competition on new deals, by being an expert at CTI (Computer Telephony Integration).

How to Become a Robocall Expert

Everybody hates the growing scourge of robocalls, also known as telephone spam.  It’s a thorny problem that has no easy solution.

Although spam-detection services such as the one provided by SkySwitch partner Nomorobo can help, they aren’t a complete solution.

To be credible and gain consumer trust among victims of robocalls, you need to know your stuff. This session will explain the technological underpinnings of the problem, as well as the solutions that are being proposed by both Congress and the industry so that you can be a robocall expert to your customers.

And More…

In addition to all the above, SkySwitch staff will provide training sessions on all of our existing products, as well as all the new products that we plan to announce and release at Vectors. Training topics will include ReachUC, Business SMS, CamCommand and SD WAN.

If you want to better yourself, better your business and better your customers, join SkySwitch at Vectors 2019 in Orlando, October 27-30th at the Loews Sapphire Falls Resort. Bring the family if you wish, and enjoy all of Universal Studios and the fun of being in Orlando. 

We hope to see you at Vectors 2019!

SkySwitch Presents: Vectors 2019

It’s that time of year again when we host our annual user group conference, Vectors 2019This year, SkySwitch is bringing the fun to Orlando, FL, “The City Beautiful.” Held at the stunning Loews Sapphire Falls Resort, Universal Orlando, from October 27-30, 2019, attendees can expect to experience four action-packed days that will undoubtedly transform cloud communications as we know it.

This year’s theme for Vectors is Transform Cloud Communications. That means everything, from our expert-led training sessions to our keynote speeches, is designed with the intent to skyrocket your growth and totally transform your UCaaS business.

Year after year, attendees have looked forward to Vectors as a chance to catch up with the SkySwitch executives, as well as sit in on their personalized, hands-on training sessions. This year, we’re happy to say that there will be more breakout sessions than ever before that will cover the sales, marketing, business and technical tracks. 

We are also proud to announce our featured keynote speakers for the event:


CEO/President and Chief Antagonist, A Sales Guy

Amy Lind

Research Manager, Broadband, Enterprise Voice & IP Communications Services, and Unified Communications, IDC

Jeff Pulver

Vonage Co-founder and telecom industry luminary, and now Executive Vice Chairman of Skrumble

If you’re a SkySwitch Reseller, you don’t want to miss out on this event, or the limited-time special promotions we have lined up! Early-bird registration is only available for 3 more weeks and ends on August 15, 2019 — so make sure to reserve your spot today at the official conference website.

In addition to early-bird pricing, which saves you $100, all guests registered for the event can also take advantage of our special discount hotel and airfare rates with Southwest, American Airlines and Hertz.

This year, the welcome reception will be sponsored exclusively by Poly, Vectors’ Title Sponsor, and the Vectors Annual Dinner Party, featuring a special musical guest, will be sponsored by Compliance Solutions, Inc. (CSI).

 Other Vectors 2019 sponsors include:

Vectors 2019 was developed by SkySwitch to provide resellers and their staffs with exclusive, insider industry tips to help drive success in the UCaaS industry. Now entering our fourth annual production of Vectors, we are anticipating this year’s event to be the best one yet! So register now and come learn how to transform your UCaaS business at Vectors 2019.


We look forward to seeing you in Orlando! 

For more information about Vectors 2019, click here.

Sign Up for Vectors 2019 Today & Enjoy Drinks on SkySwitch

SkySwitch is sparking up joy this Fourth of July weekend with a limited-time gift you’ll want to take advantage of now. From today until July 7th, register for Vectors 2019 and receive a free, bonus $25 bar credit to use at the event!  

In addition to this special bonus, anyone who registers between July 2nd and July 7th will be automatically entered in a raffle for a chance to win an amazing prize.

Grand Prize #1: A VIP Weekend Getaway in Orlando, FL

The first grand prize winner will win an exclusive, all-expenses-paid, VIP weekend preceding the event. On the weekend of October 26th, you will receive:

Total Prize Value: $1,050

Grand Prize #2: VIP Tour Experience of Universal Orlando Resort

Receive two VIP passes for a unique experience of Orlando’s top theme parks: Universal Studios and Islands of Adventure. These special VIP passes include:

  • Access to both Universal Studios and Island of Adventure
  • A Universal expert that personally escorts you through the parks
  • Priority front-of-the-line access to all rides and attractions
  • Backstage access and exclusive behind-the-scenes experiences
  • Complimentary continental breakfast and lunch
  • Complimentary valet parking 
  • Reserved seating at shows 

Total Prize Value: $500

Don’t Miss Out On This Limited-Time Bonus

You already know that Vectors 2019 is the event of the year for anyone in UCaaS. From our expert-led keynotes (this year we have Jeff Pulver and Keenan, CEO of A Sales Guy, onboard) to our interactive breakout sessions and abundant networking opportunities—this event sets you up with all the tools you need to transform your business.

Come for the interactive sessions, networking and powerful business tools, and enjoy the experience with some free drinks on SkySwitch! Remember, all attendees who register between July 2nd and July 7th will receive a FREE $25 bonus bar credit. 

And, if you need assistance getting manager approval to attend, take a look at our Justification Toolkit—but act fast! These special bonus offers will be gone before you know it.

Sapphire Falls Resort TM & © 2019 UCF Hotel Venture III. All Rights Reserved. © 2019 BMP Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.

SkySwitch Launches ReachUC Communicator for Computer Telephony Integration

We are happy to announce the availability of ReachUC Communicator,  a new Computer Telephony Integration (CTI) tool created for SkySwitch by ReachUC and Mondago.  This new tool allows users to control PBX features from a native PC application that is integrated with over 120 CRM and contact management systems.

The Benefits of Computer Telephony Integration

The world of UCaaS has transformed the way we’ve traditionally viewed telecommunication and computing. Consumers are now expecting solutions that minimize duplicated efforts by seamlessly merging platforms into a single workflow.  The ReachUC Communicator allows SkySwitch resellers to meet that need with a powerful and effective solution.

When you begin your sales pitch about the new ReachUC Communicator, remember these top benefits that end-users can take advantage of:

  1. Swift Calls That Increase Productivity
    Businesses can increase their staff’s efficiency by integrating their CRM and phone system. For outbound calls, employees can easily click to dial within their CRM or other desktop applications. For inbound calls, a call preview window with pertinent customer information is displayed to enable positive interactions. As most of us know, an engaging, successful phone call starts with being prepared with as much context as possible.
  2. Automated Lead Tracking
    The ReachUC Communicator includes automatic activity logging for each contact. The automation will create a record of details, like the date and time of calls, within any contact. There is also the option to include notes so that all relevant information can be accessed in one organized space.
  3. The Ability to Call From Anywhere
    Time spent searching for and entering phone numbers is time wasted. (Those few seconds truly add up each time.) This integration allows end users to dial from any webpage, Outlook email and other various desktop applications (even a Word document) by simply clicking on the phone number. And remember, all of that call activity will be logged automatically.


What CRM Systems Does ReachUC Communicator Support?

With the CRM license, ReachUC Communicator supports over 120 different CRM and contact management systems. More systems are frequently being added to the lineup of supported CRMs, and the most up-to-date list can be viewed here.

Below, is a list of the most popular standard integrations that ReachUC Communicator supports.

  • 50 Accounts by SAGE
  • 50c by SAGE
  • 50 Complete Accounting by SAGE
  • Access by Microsoft
  • ACT! Premium by Swiftpage
  • ACT! Professional by Swiftpage
  • Autotask by Autotask Corporation
  • Carerix by Carerix bv
  • ConnectWise Manage by ConnectWise
  • ConnectWise PSA by ConnectWise
  • Contacts by Google
  • Dezrez
  • Dynamics 365 for Sales by Microsoft
  • Dynamics CRM by Microsoft
  • Dynamics NAV by Microsoft
  • eGroupware by Stylite
  • Flexkids by Flexkids
  • Goldmine by Frontrange
  • HubSpot
  • IBM Notes by IBM
  • Infor CRM by Infor.
  • LDAP by Microsoft
  • Line 50 Accounts by SAGE
  • Lotus Notes by IBM
  • Keap (formerly Infusionsoft)
  • Maximizer CRM by Maximizer Software Inc.
  • Microdec Profile CRM
  • MobileMax by 1-2 Mobile Limited
  • NetSuite
  • Outlook by Microsoft
  • Patient Connect by OAK
  • PCHomes by Estates IT Ltd
  • PerfectView Online CRM
  • Rezi by Dezrez
  • RPM by CPL Software
  • Sage CRM/MME by SAGE
  • Sage Saleslogix by SAGE
  • Salesforce by Salesforce
  • Salesforce Service Cloud by Salesforce
  • Saleslogix by Swiftpage
  • Salpo CRM by Salpo Technologies Ltd
  • SuperOffice
  • SuperOffice Online Cloud by SuperOffice
  • Sugar CRM
  • vtiger
  • Tall EMU
  • Teamleader
  • Techman by Web Seller Pro
  • TITAN by Chittak Ltd
  • webCRM
  • WinSIMS by ACA Systems
  • Workbooks
  • Zendesk
  • Zoho CRM by Zoho Corp

The Differences Between the Express and CRM Licenses

There are two types of licenses for the ReachUC Communicator: CRM and Express.  Both licenses offer the productivity-enhancing features listed below.   The CRM version integrates with the 120+ CRMs listed above, while the Express version is limited to Microsoft Outlook, Google Contacts and Lotus Notes.

The CRM license is best for employees who live, breathe and operate within their company’s CRM. The Express license is a good fit for employees who don’t use a CRM frequently but still want to benefit from the productivity-boosting features that ReachUC Communicator offers.

ReachUC Communicator Features to Emphasize to Your Customers

Whether your customer is interested in an Express or CRM license, these are the key features that you’ll want to focus on.

  1. Caller Preview
    This displays the caller’s name in the preview or phone window when a match against it is found in the linked CRM or contact management application.
  2. Contact Popping
    Click the business application’s icon in the phone or preview window and the caller’s contact record will open directly in the integrated business application.
  3. Contact Searching
    Concurrently search within integrated business applications. Contact Popping and Click to Dial features will be enabled on the search results.
  4. Activity Logging
    An activity record will be automatically created for calls received and placed within the integrated business application, with the ability to create additional notes.
  5. Click to Dial
    Directly dial from the integrated business application, webpages and other various desktop applications.

If you’re interested in ReachUC Communicator, make sure to check out the webinar we’re hosting with Mondago on Tuesday, June 25th.  We’ll be going over all of this information, plus more!

Or, if you already know that you want to get started with ReachUC Communicator, click the button below to begin ordering your license and reading set-up instructions.

SkySwitch Joins the ConnectWise Community at IT Nation Explore 2019

SkySwitch has been working closely with ConnectWise Invent (a ConnectWise developer network) to create a seamless integration that simplifies PBX management and UCaaS operations for ConnectWise users. In celebration of our newly launched integration, we exhibited at IT Nation Explore 2019⁠—our first of many shows we plan to participate and bring value to.

IT Nation Explore, produced by ConnectWise, is a premier technical event where attendees can experience hands-on product training, innovation sneak peeks, breakout sessions and more. The goal of Explore is to learn, achieve and network, and SkySwitch is both proud and excited in becoming a part of the ConnectWise community.

Explore’s core focus is on learning about ConnectWise solutions that help users manage more efficiently and automate workflows, and the SkySwitch team had a fantastic time speaking one-on-one with attendees, learning more about the needs of ConnectWise users and demonstrating how our solutions can help bridge gaps in the UCaaS space. We also took the opportunity to engage with the broader ConnectWise user group and bring back key takeaways that will drive our ongoing developments.

We had a great time at Explore and are looking forward to IT Nation Connect in October! If you’d like to learn more about our ConnectWise integration, please feel free to reach out to us.

SkySwitch Announces Integration with ConnectWise Manage

TAMPA, FLA.  JUNE 13, 2019

This new Invent certified integration provides MSPs and VARs with streamlined UCaaS client management.

SkySwitch, provider of the ultimate white label platform for hosted telecom resellers, has officially announced the launch of their integration with ConnectWise, a software company that connects teams with the platform and solutions that deliver technology as a service to the world. The integration with ConnectWise Manage will simplify UCaaS client management for users by offering a suite of productivity-boosting features. The core benefits of the integration are positioned around two major components: the SkySwitch pod and the embedded SkySwitch Reseller dashboard.

The SkySwitch pod, which can be arranged on any company or customer page within ConnectWise Manage, updates in real-time with vital statistics. These statistics include information such as users, registered devices, phone numbers, calls and minutes of use, giving ConnectWise users a thorough run-down of their UCaaS clients at a glance.

In addition, ConnectWise users will have the ability to access and utilize the SkySwitch Reseller dashboard without ever needing to leave the ConnectWise environment. Once the integration is installed, the SkySwitch Reseller dashboard will be embedded in a SkySwitch-dedicated tab in ConnectWise Manage.

SkySwitch chose to implement the ConnectWise integration in response to demand from its resellers. The features included in the initial release were based on feedback from a questionnaire that asked Resellers what they would like to see in a future integration with ConnectWise.

After giving questionnaire participants an early view of the integration one respondent, Bob Savage, President of Savage Consulting, said, “I have never had another vendor work so hard to please its clients.”

“ConnectWise is delighted that SkySwitch has joined our great group of integrators,” said Travis Vigneau, Director of Solution Partner Strategy at ConnectWise. “Adding SkySwitch to the ConnectWise Marketplace and the Invent program represents business growth opportunities for many MSPs and VARs.”

According to the SkySwitch President and Founder, Eric Hernaez, “As the leading PSA platform, ConnectWise enables MSPs around the world to manage and automate their business. Demand for white label UCaaS service is growing rapidly among MSPs, as they discover that selling UCaaS can be a very profitable addition to their existing practice. Partnering with ConnectWise through their Invent program was an obvious way to satisfy the SkySwitch resellers that rely on ConnectWise today, as well as a way to reach other MSPs through the ConnectWise Marketplace.”

To learn more about SkySwitch you can visit the ConnectWise Marketplace. In the coming months, SkySwitch plans to release enhancements, such as synchronization with ConnectWise agreements and support for billing with telecom taxation.

About SkySwitch 
SkySwitch ( is a US-based, next-generation communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature-rich voice, video, text and fax communications, but also all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

About ConnectWise 
ConnectWise is a software company that connects teams with the platform and solutions that deliver technology as a service to the world. Our award-winning business management platform automates the full lifecycle of technology service delivery, from sales and service to project tracking and back-office functions, for more than 25,000 partners in more than 65 countries. We believe in an open ecosystem, the power of choice, and providing a single pane of glass view. With more than 35 years of experience, ConnectWise delivers the software solutions and support companies want at each step of their business journey. For more information, visit

Interested in Attending Vectors 2019? Use Our Justification Toolkit to Get Approval

If you’re interested in attending Vectors 2019 but feel uncertain about how to make a strong case to your supervisor, we’ve just made that easier for you. Below, you’ll find our Justification Toolkit, which provides you with everything you need to justify your case for attending this year’s highly anticipated conference. Registration is now live and early-bird pricing is good until August 15th, 2019.

You can download the PDF here for easy viewing at your convenience.




SkySwitch Business SMS Is Now Integrated With Rocket.Chat

SkySwitch has integrated Business SMS services with Rocket.Chat, a leading open-source web chat application.

Business SMS is a huge differentiator for resellers in the UCaaS industry—which is why we’ve written so much about how it will soon trump email and become a necessary component to any organizations’ communication strategy.

This upward trend we’ve predicted has pushed our team’s initiatives to create more Business SMS usability options. As a result, our latest tech development is the integration of Rocket.Chat for SkySwitch Business SMS.

Why Integrate Business SMS With Rocket.Chat?

The demand for real-time online collaboration is increasing at a rapid rate, just as much as the demand for Business SMS. Many companies already utilize a form of web chat, whether it be Skype for Business, Microsoft Teams, Slack, Workplace by Facebook, or of course, Rocket.Chat. Being able to send business text messages directly through a familiar, intuitive interface is a fantastic feature.


Rocket.Chat is an open-source application that offers greater customization and security options than their top competitors. Since it’s open-source, users can download the software and run it on their own server, putting them in control of where chat data is stored. The greater autonomy of security settings, roles and permissions make Rocket.Chat a prime interface to integrate Business SMS with (especially if the SMS data exchanged between the business and consumer is sensitive).

How Does the Rocket.Chat Integration Work?

In order to utilize this new integration, the user must have a Rocket.Chat domain. From there, SkySwitch resellers will configure the end user’s Rocket.Chat application, which is detailed in the instructions provided by SkySwitch. The configuration process includes obtaining a Rocket.Chat authorization token, creating an incoming and outgoing webhook and configuring ReachUC SMS routing.


Once configured, end users will be able to send and receive text messages within a designated channel on Rocket.Chat.



How to Effectively Position This Integration In the Sales Process

For your customers that already use Rocket.Chat, it’s a given that the convenience of utilizing SMS through the same interface they use every day is a plus. However, how do you pitch the benefits of this integration to a customer who isn’t a current user?


One major advantage we’d like to highlight is that the Rocket.Chat integration allows an entire team to easily collaborate in real-time on a conversation. The ability to collaborate in this fashion creates the potential to drastically increase efficiency.


For example, let’s say your client is using SMS as a customer support option. When the customer support team receives an SMS through Rocket.Chat, the entire team has visibility to that message. So, if an employee assigned to a customer support ticket needs to step out, or cannot resolve an issue on their own, another employee can jump into the conversation with full visibility of all previous messages in that SMS thread. This cuts down on wait time, elevating the reputation of your client’s business.


The SkySwitch team plans to continue developing more SMS options within Rocket.Chat, as well as integrating with other systems, so make sure to stay tuned for updates.

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