Two Plans

Mitel Plays Catch-up With The Acquisition of Toshiba Corporation’s Unified Communications Business

Way back in March we first heard about the demise of the Toshiba Telecommunications Systems Division and wrote a blog post about it. A Memorandum of Understanding between Mitel and Toshiba stating that Mitel would acquire certain assets, inventory and support obligations from Toshiba Corporation’s Unified Communications business was signed two months later. After another twoTmonth…

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software_or_hardware

Makeup your mind Avaya – Hardware or Software

Back in January, Avaya filed for Chapter 11 bankruptcy.  When asked why, their Corporate Treasure, John Sullivan explained that after examining their debt “we decided it was a critical next step in our transformation from a hardware company to a software and services company and the best path forward for our customers, partners and employees.”…

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Business-Phone2

The New Yealink Phones Are Here! The New Yealink Phones Are Here!

So maybe we’re not quite as excited as Navin Johnson was when he got his new phone book, but it’s pretty damn close.  SkySwitch has received “advanced shipments” of the new Yealink T52S and T54S phones.  These phones are not scheduled for official released by YeaLink until Q3 so Corey Stoker, SkySwitch Director of Support…

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Eating Your Own Children

BroadSoft Eats Its Own: The Death of the Channel?

BroadSoft just announce the commercial release of their Platform-as-a-Service (PaaS) product. They are now one more in a long line of hardware vendors that have turned on their channel by going into the very service business that their products enable. In short, BroadSoft is now in competition with the very customers that have purchased BroadSoft…

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T-Mobile Broke SIP on my iPhone with IPv6 Update

A funny thing happened after my T-Mobile iPhone recently upgraded to iOS 10.3.1 … my SIP client stopped working! It seems that the OS update came along with new carrier settings that assigned my device an IPv6 address.  In my case, the carrier setting version is now T Mobile 28.3. After analyzing network captures from the switch…

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Vertical Solutions

UCCaaS Goes Vertical

In a new report from the Frost & Sullivan Digital Transformation Team, they stated that leveraging workflow integration will present opportunities and challenges for players providing Unified Communications and Collaboration (UCC) services. For white label resellers of Hosted PBX and Unified Communications as a Service, this means you can create more opportunity by leveraging your…

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M&A

M&A Can Ultimately Hurt UCaaS Partners and Customers

The consolidation in the hosted PBX and Unified Communications as a Service space continues with Windstream acquiring Broadview Networks last week. Late last year, Mitel acquired Shortel, and just a few months ago, NetFortris acquired Fonality. While we all realize that M&A in the space is a good indicator of a healthy sector, this kind…

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Don’t Do It Yourself: Fighting the rising cost of UCC

In a recent industry survey of over 300 companies for its annual UCC Total Cost of Operations research project, Nemertes Research found that complexity was one of the main reasons for rising operational costs of Unified Communication and Collaboration systems. As user adoption increases, the need to integrate more features continues to drive up complexity…

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Traceroute Widget

New Widget Improves Diagnostics

SkySwitch always recommends placing a SimpleWan (or similar) device on the customer premise in order to have enhanced remote monitoring and diagnostics capabilities.  The more quickly a reseller can diagnose and correct an issue that is degrading the quality of service to the end-users, the happier those customers will be. However, there may be times…

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