Video-Surveillance2

SkySwitch Launches Video Surveillance as a Service

We are happy to announce the addition of Video Surveillance as a Service (VSaaS)  as a new component of the SkySwitch service delivery suite. Like almost everything else in the office, video surveillance is moving to the cloud.  Now,  SkySwitch resellers have the tools to capitalize on it.   Resellers can increase average revenue per user and highlight the unique…

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Fear And Doubt

Toshiba Telecommunication Systems Division No More

The word on the street (and Reddit) is that the Toshiba Telecommunication Systems Division is closing shop effective immediately.   It seems that the telecom division – which was banking on momentum after launching a new product in February – could not escape the company’s ongoing financial difficulties (including the $500 Million bankruptcy of Westinghouse).  This means that…

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Partnership2

SkySwitch Partnership with 888VoIP Streamlines UCaaS Provisioning for Resellers

We are very pleased to announce that the SkySwitch Store now allows resellers to purchase fully-provisioned Yealink phones.  This new functionality, a result of our recent partnership with 888VoIP, integrates the SkySwitch Store with the Web Centrex API and the 888VoIP fulfillment and order processing back office. Our goal for this integration is to simplify the workflow needed…

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office-gathering

SkySwitch Resellers Gather for Vectors 2017

From February 26-28, 2017, SkySwitch resellers from across the United States and Canada gathered for the second annual Vectors Conference, the annual user group meeting for SkySwitch resellers.  For three days in the sunshine of St. Petersburg, Florida, SkySwitch resellers were delivered a steady stream of social activities, training sessions, and product information. Day One…

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Cloud-Communications

Small Segment Dominates Cloud Communications Adoption

BroadSoft is the global leader for cloud-based communications platforms. Each year, they poll the service providers at their industry event (nearly 100 at their last gathering) to gain some insight into the state of the industry. One of their key findings show expected adoption of cloud communications solutions, by segment, through 2020. This table shows…

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office-staffs

100 Million Seats Up for Grabs

The January 19 announcement from Avaya that it will be seeking Chapter 11 Bankruptcy protection creates an opportunity for hosted UCaaS resellers and service providers. The company, which is being pulled under by $6B of debt and $1.7B of unfunded pension liabilities, currently supports about 100 million endpoints. Without a doubt, many current Avaya customers…

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workspaces

Office Space Trends Point to Less Hotdesking

In recent years, open floor plans have all but taken over corporate workspaces.   Driven by a millennial workforce that values fun and collaboration over privacy, a majority of offices in the United States have adopted this mode of working.  According to Forbes, this design promotes transparency and fairness: Fewer walls and doors make management seem more approachable…

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work-mobile

In 2016 Mobile VoIP Clients Still Lacked UC Integration

Here is an interesting article from Tech Target that discusses the current state of UC integration with mobile clients. As I previously opined, things improved in 2016 when Apple introduced a CallKit API in iOS10. Unfortunately, more needs to be done before mobile apps can truly replace the desk phone. Nearly all unified communications vendors…

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work-mobile2

Metaswitch or Boat Anchor?

A post on the Voice Ops mailing list provides a stark reminder that technology risk is real. This is just one of the many reasons why the White-Label business model is so powerful. If you are thinking about providing hosted voice services, sidestep the very real risk of betting on the wrong technology horse. Consider…

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