Support7

Yealink “S” Series Supports Opus Codec

We recently received the new Yealink T4x S series phones into our lab for testing.  These are upgraded versions of the T41P/T42G/T46G/T48G. Appearance-wise they look identical to their predecessors.  The big news is that they they support the Opus codec.  Opus is the first royalty-free adaptive codec to gain support from major telecom and software industry players.  This…

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young woman call centre

New Research Shows the Inevitability of Cloud in Contact Centers with Three Quarters of Companies Having Adopted or Planning to Adopt Cloud-based Systems | Telecom Reseller

The research in the article below really shows that the transition of the contact center from premise-based solutions to cloud-based solutions has left the “Early Adopter” stage and is well into the “Early Majority” stage. Here is what I see as the big take-away from the research: Three quarters of companies have recognized the value…

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Support8

What to Make of BSFT’s Acquisition of VoIP Logic

Broadsoft (BSFT), the leading maker of UCaaS software, announced today that it was acquiring VoIP Logic, a white-label service that runs atop the BroadWorks platform. Here’s what the BSFT press release said about the deal: “We see that a large percent of data consumed by today’s business is through cloud services, which is why BroadSoft has…

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CCaaS Reseller Powers MyPillow’s Growth

SkySwitch Reseller, Davco Technologies Inc., is featured in a Customer Magazine case study about the solution it designed for online pillow powerhouse MyPillow. Davco used the SkySwitch CCaaS platform to create a unique solution that allowed MyPillow to handily exceed its goals. According to Mike Lindell, CEO of MyPillow, “[t]he system … is a game changer. Since…

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dynamic qos

Using SD-WAN to Optimize VoIP with Bigleaf Networks

We are pleased to include Bigleaf Networks as a SkySwitch Ecosystem partner and to be included as a member of Bigleaf’s Cloud Assurance Program. Bigleaf’s solution is ideal for use at customer sites with two or more Internet connections.  Bigleaf provides real-time failover and load-balancing with seamless mid-session re-routing based on ISP circuit quality. Although the public Internet is…

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Support9

Improvements in Yealink Interoperability are Coming

We are happy to be making progress in our ongoing interoperability tests with Yealink.    By mid-October, we expect to have new firmware that will fix some of the outstanding issues that SkySwitch Resellers have experienced with Yealink phones.   SkySwitch and Yealink Announce Solution Interoperability and Evaluation Program Relationship will allow SkySwitch Reseller Network…

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small-business-owner

Every SMB Needs Call Center Features

This blog series from Jon Arnold is great food for thought.  Every sales pitch for UC or hosted PBX to an SMB prospect should stress how the platform’s embedded  contact center features can improve not just productivity, but also customer satisfaction. Most small business owners do not think they have use for a Call Center. But any business…

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Support10

Panel Tells Why Most SMBs Still Not Using Cloud for Voice Services

According to William Haskins, Sr. Analyst and Partner, Unified Communications at Wainhouse Research, a recent panel of 300 U.S.-based IT decision makers (ITDMs) who support businesses from 20 to 500 employees revealed that more than half are still running telephony services in-house.  The primary reason for maintaining these systems in-house was concern over security. Another notable finding…

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cybercenter

SkySwitch Control Tower Expands to New Location

The Philippine contingent of our growing Control Tower team moved into new digs this week. The move is long overdue and will allow us to expand operations – continue meeting the technical support needs of our resellers, and to offer additional services that take advantage of the exceptional talent pool available in this region. Our new office is…

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