Snom’s M10 and M10R KLE Wireless DECT Handset Enables You to Walk While You Talk

Sometimes being tethered via cord to your desk all day simply doesn’t work — perhaps if you manage a retail store or just need to move about your workplace. That means you need a portable solution. Enter the Snom’s M100 KLE DECT base station accompanied by the M10 KLE handset. 

These high-fidelity, functional cordless phones bring flexibility, performance and utility that can’t be matched or offer that mobility without the need for a WiFi network or forwarding calls to a mobile phone.

Features and Out-of-the-Box Experience

First, let’s talk about model numbers so the rest of the review makes sense. 🙂 

The M100 KLE is the base station that plugs into your office’s wired network. It has the appearance of a cable modem and enables the system to function correctly — and facilitates up to 10 cordless phones to work properly. The M100 KLE plugs in via ethernet and can be powered by power over ethernet (PoE) or the included AC adapter.

The M10 KLE and M10R KLE are the two cordless handsets I’ve been testing that work with the M100 base unit. Respectively, these are the regular version and the ruggedized 10R version that adds water resistance and shock resistance — perfect for businesses who may take the cordless handset outdoors, or in backrooms where concrete floors are the norm.

M10 KLE Handset
M10R KLE Handset

Let’s cover the M100 base unit features:

  • Easy wireless installation
  • HD audio
  • Compatible to 10 cordless handset or deskset
  • Advanced call handling

A for the M10 KLE handset:

  • 1.8” LCD screen
  • Four LED backlit programmable keys
  • Nine hours of talk time and seven days of standby
  • Local phonebook up to 1,000 entries
  • Call handling: call hold, forwarding, timer, Caller ID
  • 2.55 mm corded headset jack

The M10R KLE has the same feature set as the M10 and adds shock and water resistance.

When you open the boxes for these devices, you’re greeted with all the cables and necessities to get up and running. If you buy your Snom M100 and M10 KLE system through SkySwitch, it already comes provisioned and is ready to go right out of the box. 

For me, because these came directly from SNOM, I used the handset’s user interface to specify the settings needed for me to get the phones up and running.

Use and Performance

After a week of using the Snom DECT wireless handset, I am very impressed. The KLE set delivers an easy to use experience, crystal clear audio quality, amazing distance and fantastic battery life.

One of my favorite features is the user-definable function keys that customize my phone experience. I can set my frequently called colleagues, or conference bridges, to be just one button away, adding convenience and speed.

As for call performance, the Snom M10 and M10R shine. I used the phones to call colleagues by extension and landlines and mobiles across the United States. During every call, my callers’ audio was clear and audible — and they said the same for my voice. I tested out the phone’s speakerphone functionality and found it worked well. But, if I am more than 2 feet away from the handset, callers reported they had trouble hearing me.

Does your business have a large footprint? You’ll be stunned by the Snom M10 KLE’s range. I walked all around my two-story office and never experienced any dropouts or cut out voices — which is a strong testament to the handset’s range, fidelity and capability.

As for the M10R KLE, I dropped the handset to test the shock resistance and showered the device — as advertised, these tests didn’t foil the handset. It just kept working as if nothing had happened

Finally, let’s talk about battery life. The M10 KLR and M10R KLE live up to the promised battery life. I spoke for more than 8 hours between charges on these phones, so if you’re looking for a long-lasting, long-range and durable phone set, seek no further.

Conclusion

The Snom M100 base station combined with the M10 KLE handset has proven to be a high-performing office phone — perfect for businesses that need to have wireless flexibility that really performs. This phone set will give you days worth of talk time and a rugged toughness that will keep you connected and in-touch with your colleagues and more.

*Like all products Jason Harris is reviewing, this device is available in the SkySwitch store, accessible through the SkySwitch Reseller Dashboard.

 

Webinar Rewind: Safe Workplace Solutions For Your Customers That Can’t Work From Home

Yesterday, the SkySwitch team hosted a webinar focusing on Safe Workplace Solutions. During the COVID-19 pandemic, we’ve seen a surge of employees quickly adapting to work from home environments. However, many essential workers can’t easily fulfill their job responsibilities from home and still need to report on-site. What can you, as a SkySwitch Reseller, do to help alleviate the pain points that essential workers experience when trying to create a safe work environment for the workers and the customer?

 

Our group of expert panelists, SkySwitch CMO, Andy Abramson, SkySwitch Video Surveillance as a Service (VSaaS) Specialist, Justin Baker, and CyberData President, Phil Lembo, walked us through all of the current problems we’re facing today and the solutions for those problems — along with great tips, observations and insightful banter that will help you help your customers!

 

Watch the Webinar Rewind below, download our slide deck and read on for the important highlights of the webinar.

What problems are essential workers faced with today?

Identifying the problem you’re trying to solve is one of the most important steps when it comes to properly consulting your customers. Our team has observed three major three problems that essential workers experience, which include:

  1. An uptick in burglaries and vandalism at unattended businesses, such as schools and libraries 
  2. Practicing social distancing and safe work practices when working on-site with others instead of working alone from home
  3. The need to heavily regulate who is admitted on-site, like medical offices or locked and gated facilities 

How does CamCommand help solve these problems?

CamCommand is SkySwitch’s Video Surveillance as a Service (VSaaS) solution. It’s quick and easy to deploy, and by removing the need for on-premise storage and working through the cloud, your customers have instant access to footage. This is especially important now when businesses want to avoid having security personnel on-site, and need live notifications for urgent matters, like break-ins.

 

Along with features that include Cloud Voice and Hosted PBX integration, triggered event notifications, easy scalability, unlimited camera connections and unlimited guest users, CamCommand offers your customers not only a surveillance solution but also a security and safe workplace solution.

 

Make sure to listen to the full webinar replay to learn more about CamCommand’s unique features, and for tips and ideas on how to sell CamCommand.

 

What has CyberData observed during this time of uncertainty?

As leaders in SIP-based VoIP paging and mass notification devices, the team at CyberData are experts when it comes to contactless communication for businesses. CyberData President, Phil Lembo, first explained typical use-case scenarios you’d see with their products, like their multicast microphone to broadcast live messages to all endpoints, or their SIP paging server to enabled zoned paging and scheduled announcements, both commonly seen in use at public schools. 

 

What’s interesting, is how these paging systems, intercoms and mass notification devices have been used in different ways due to the COVID-19 pandemic. For example, the SIP h.264 Video Intercom has been set up in peer-to-peer mode in medical exam or intake rooms, with video displayed on the staff’s PC for contactless, patient-safe video intake in medical facilities.

 

CyberData has also observed other new use-case scenarios for its products at gas stations, fast food restaurants, fire stations and assisted living facilities. To listen to more of these use-cases, make sure to listen to the webinar replay above.

 

Congratulations to the webinar prize winners!

All webinar attendees were eligible to win one of CyberData’s three big prizes. After the webinar, we randomly drew three names. Congratulations to…

  1. Bill Smith from Ingenious technology, LLC
  2. Dale Morgan from Business VoIP, Inc.
  3. Steven Stemkowski from Cloud Service Networks



Our team had a great time meeting up with you virtually yesterday! Make sure to register for our next weekly webinar with Jenne, where we’re doing a deep dive into new Yealink products.

Webinar Recap: Work from Anywhere with Jabra – Solutions for Anyone: Companies, Managers and The Team

Yesterday, on SkySwitch’s weekly Tuesday webinar, Jabra joined us for a discussion on their long standing belief surrounding the benefits of working from anywhere. Speaking alongside SkySwitch CMO, Andy Abramson, Jabra’s Channel Account Manager, Nicholas Boan, educated the audience on how to manage virtual teams while maintaining productivity in a remote work environment with the proper tools. 

If you missed the live session, no worries! For your convenience, you will find access to the webinar recording, presentation and the major highlights of this webinar below.

Adapting To A Remote Work Model in Unprecedented Times

Due to the recent unforeseen changes in society, you may have experienced a disruptive shift in both your work and personal lives. Nicholas gave some practical advice and recommendations on how to adapt, keep engaged in your work while adding value to your customers who now find themselves working from home. With Jabra’s partnership with SkySwitch, you can easily access the products you need via the SkySwitch Store, to create a successful system for managing virtual teams and growing your business.

Home Office Habits of Highly Successful Employees

When it comes to creating a plan for a remote work model, it is important to involve everyone from the CEO to entry-level employees, to ensure success in a digital workspace. 

Nicholas explained how leading by example and showing your employees how to conduct themselves by setting the tone for communication behavior is very important to remain successful. He also touched on another vital aspect of a fully virtual office, which is setting up your employees with the right technology tools. This is where SkySwitch and Jabra can help! 

With the variety of Jabra headsets and speakerphones available that deliver easy-to-use functionality, the Jabra product line can quickly improve the overall employee and customer experience when working from home.  

Enable Your Customers to Work From Anywhere

Nicholas also covered how easy it can be to work from anywhere, drive profits and sustain growth with some use-case examples with some of Jabra’s products. For example, with Jabra’s Evolve wired and wireless headset series, their Panacast and Speak 710 and 750 it is easy to collaborate and stay connected without ever missing a beat.

As a Jabra partner, you have free access to their Jabra One Zone program, which provides you with sales and marketing materials, training and tools to help you sell Jabra products and solutions to your customers. For more information about this program, you can reach out to Nick Baon at nbaon@jabra.com

Congratulations!

To top off such an informative webinar, all attendees who joined the live session were eligible to win a Jabra Work From Home Prize Pack that included: 

  • 1 – Jabra Evolve2 65  Headset – Work anywhere with superior wireless audio performance
  • 1 – Jabra Speak 710  Professional, portable speakerphone
  • *Both packaged in a high-quality Jabra-branded pack with office supply items
Jabra Evolve2 65 Headset – Work anywhere with superior wireless audio performance
Jabra Speak 710 Professional, portable speakerphone

For this webinar, the lucky winner of the prize pack was Justin Dipopolo of Quality Communications of New Jersey. Congratulations Justin! 

Want More SkySwitch Webinars?

If you enjoyed this webinar, make sure to keep an eye out for our weekly newsletter, which highlights our upcoming webinars! To ensure you’re receiving all of our important email announcements, add “info@skyswitch.com” to your address book.

Don’t miss our next webinar: Safe Workplace Solutions for Your Customers That Can’t Work From Home. On Tuesday, April 28th, at 11 AM ET join Phil Lembo, President of CyberData, Justin Baker, VSaaS Product Manger at SkySwitch and Andy Abramson, CMO at SkySwitch as they discuss safe workplace solutions you can offer your customers who are required to work on-site during the COVID-19 pandemic.

In Times of Crisis, Communication is Essential

When it comes down to it, we all think we are prepared for the unexpected — but are we really? Power and IT outages, natural disasters, even global pandemics, can happen at any time and inevitably affect your entire organization. In order to always be prepared for the myriad of unforeseen circumstances, businesses should have a crisis communication plan ready to deploy at any given moment to ensure business continuity.

Coming from a company with a cloud-based business model, SkySwitch wants to help ensure that your business keeps flowing in the event of a crisis or when unexpected situations arise. To keep going, here are some questions to ask yourself in order to create an effective crisis communication plan for your business: 

Do your employees have an easy way to communicate their status?

Whether it be during a crisis, or when you are operating business-as-usual, employee safety should always be a top concern in your company. As part of a safety assessment, C-level executives and managers need a way to account for their teams no matter where they are in the world. You might want to consider implementing a platform, like Slack or Microsoft Teams, for your employees to use for daily communication and messaging. It’s important for your crisis communication plan to include an established way for employees to check-in safely and quickly during an emergency.

Do your employees have a way to make and receive business phone calls at any time?

By using cloud-based softphone systems, you can provide your team with communication connectivity without the need for a physical desk phone. Apps like ReachUC Mobility offer essential and crucial features such as smart call routing and auto-attendant services. This makes the concept of “taking your work with you” easier than ever by bringing your office phone to your mobile device. Softphones allow your business phone number to follow you anywhere so your contacts can easily reach you. Making sure your employees are properly trained on how to use these cloud-based systems on their mobile devices is essential for times of uncertainty. 

Does your team have an efficient way to stay connected with their customers?

During non-emergency situations, your employees should have a safe place where they can serve your customers and be able to meet crucial deadlines. Consider checking out places like coffee shops, local co-working facilities like WeWork and Regus or other safe spaces for your employees to set up shop. But, during a global pandemic where everything is closed to the public, where should your employees and customers meet? To prepare for this kind of situation, make sure your employees are properly trained and equipped to work from home (#WFH) with all of the proper resources.

Do your employees have access to the proper resources for a digital workspace?

To create a smooth transition for your business during a crisis or unexpected event, it’s best to already be actively using remote-friendly apps and platforms. Using the proper collaborative resources for voice calls, instant messaging and video conferencing, where you can easily invite participants in and out of your organization, will help your business stay running as usual in a crisis situation. With the advancements in 4G and 5G technologies that are available today, it is easier than ever to give your employees a way to seamlessly switch from working in an office to a remote work model while still maintaining productivity. 

Creating a team environment has always been essential to keep business flowing. Now that we are experiencing a global crisis together, it has never before been more important for businesses to pull together as a team and stay connected. As a SkySwitch reseller, you have the tools available for your customers to maintain communication as they make use of their crisis communication plans. 

In times of need, SkySwitch is here for you, and your customers. If you’d like to learn more about how SkySwitch supports resellers in times of crisis, please contact us.

Product Review: Poly VVX 450 Business IP Phone

Poly is a leader in telephony and communications product offerings. In our exploration of the VVX series of Poly phones, we’ve already looked at the VVX 350 and today we’re evaluating the Poly VVX 450 and putting it through its paces.

Features and Overview

The Poly VVX 450 is a business IP phone that brings a fantastic price to value offering that features:

  • A large 4.3” color display
  • HD Voice support with support for the G.722, G.722.1, G.729AB, G.711 codecs
  • Group intercom paging — you can broadcast messages out to other Poly phones in your office
  • 12 line key buttons — including a Power Keys Service that enables you to manage up to 6 live calls at one time or monitor status of 4 other extensions
  • Two (2) gigabit ethernet ports 

Opening the Box

Poly’s packaging for the VVX 450 is straightforward and gets to the point. The company only ships using recyclable materials and when you open the box, you’ll encounter the expected phone base, power adapter, handset, cord and ethernet cord. 

The Poly VVX 450 offers power over ethernet capable (PoE) but comes with a power adapter, which is a value add amongst competitors.

Lastly, there’s an included stand that enables you to customize the angle the phone sits on your desk. This phone model is easy to assemble and to connect to your network — it took me less than 30 seconds to get the phone physically ready to use.

Image from iOS (24)-cropped

Setup and Provisioning on SkySwitch

Once I had the VVX 450 out of the box and onto my workplace’s wired network, the phone booted up for its’ initial set up and I was ready to provision and start using it.

Luckily, getting the new Poly handset operational and ready to use was an easy three-step process:

  1. Find the MAC address using the Poly VVX 450s on-screen menus
  2. Add the phone to my PBX set up on Poly using the MAC address
  3. Use the Poly’s on-screen setup screen, setting the server type and address

Note: while some desk phones can use an integrated web page user interface to provision and set these preferences on the device, I read this Skyswitch Knowledge Base article and found that for Poly phones, you set this easy configuration up using the phone’s menus, not the Web UI. 

That said, phones ordered via the SkySwitch store are shipped already provisioned.

So, in my case, I simply:

  1. Navigated to the Admin settings, then Network Configuration, 
  2. Chose Provisioning Server
    1. Changed the Server Type to HTTP and set the server address to http://sipcfg.io/cfg – then, the Poly VVX 450 power cycled itself and the phone came back ready to use!

Performance and Real-World Usage

I’ve been using Poly VVX 450 to dial landlines, Skyswitch office mates’ extensions and mobile numbers in the US, UK and France. The audio quality on my handset is dynamic and easy to hear. My callers can hear me clearly and I can hear them. I find the ergonomics of the handset to be a pleasure to use as Poly has placed buttons and call functionality in ideal spots on the phone base. The color screen is ideal to work with and the programmable softkeys bring conference lines and colleagues into one-touch reach.

When I deploy the speakerphone, I’ve been told my voice can be heard despite my office space’s high ceiling and ambient noise. Paired with my Plantronics Savi 8220 headset – which is supported by the VVX 450’s headset jack – calls sound pristine and clear.

Conclusion

The Poly VVX 450 is a solid handset that offers a price to value that can’t be matched. Its monster screen and easily accessible function keys bring your colleagues easily in touch with one-click accessibility.

*Like all products Jason Harris is reviewing, this device is available in the SkySwitch store, accessible through the SkySwitch Reseller Dashboard.

 

Promotional Ideas to Sell Cloud Communications During Times of Uncertainty

A global pandemic is not something any of us were expecting to face. Not in our lifetimes anyway. But here we are, trying to adapt in the best way we can. Businesses are scrambling to find ways to transition their teams into a remote work model but are finding out that it’s not as easy as they expected it to be. Not all companies possess reliable hardware that allows their teams to effectively, and efficiently, work from home. This is where you, as a telecom reseller, can come in and save the day! 

 

In order to become the hero, you may want to consider offering your customers special training and promotions that will assist them in keeping their business flowing. To do that, you’ll first need to put yourself in your customers’ shoes and ask:

  1. If I were my customer, what would capture my attention?  
  2. If I were my customer, what would make me want to buy?  

From there, you can begin mapping out a promotional strategy that showcases the value in your offering, engages your audience and ultimately drives more customers to buy.

 

As a starting point, our team has pulled together a few ideas you can consider offering to your customers during this time of uncertainty. However, the sky’s the limit! The great thing about partnering with SkySwitch is that you’re free to set your own pricing and create your own promos, offers and bundles. We hope that the list of ideas below helps trigger some offering ideas that you can use for your business. 

  • Offer your customers a period of free service. 
  • Include a number of free desk phones with purchase of service
  • Offer free web and video conferencing for 90 days
  • Purchase cloud voice and add as many devices as you would like to your line
  • Provide free ReachUC softphones for 6 months with the purchase of cloud voice service
  • Free WFH-friendly headsets with the purchase of two or more lines

 

For more materials to help support you in times of uncertainty, make sure to keep an eye out on our blog, social media pages and weekly email newsletter.

 

Webinar Rewind: How Businesses Benefit from Personalized Voiceovers and the Profit Potential in VOaaS

Yesterday, AdvantageIVR’s Donna Renee co-hosted a SkySwitch webinar with SkySwitch CMO, Andy Abramson, educating resellers on how their, and their customers’, businesses can benefit from personalized, branded voiceovers. Donna and Andy discussed the three main voiceover types, how they can be utilized as marketing tools and how SkySwitch Resellers can create another recurring revenue stream by offering automated attendant messages and VOaaS to their customers.

If you missed out on the live session, we have you covered. Below, you can watch the webinar recording below, download Donna’s presentation and read the major highlights of the webinar.

Why The Best Voice On Your Team Doesn’t Cut It

When it comes to recording auto-attendant greetings or on-hold messaging, many companies will use their phone tech or the “best voice” on their staff. While it may be the most cost-effective way to go about recording one, companies can really do serious damage to their brand and even lose business by taking the cheaper route. In this webinar, Donna played side-by-side comparisons of DIY message recordings and then their upgraded professional recordings.

 

Professional voiceover specialists, like Donna Renee, understand what a good, effective voiceover script is comprised of and can bring the professionalism and personality you want behind your brand. After all, your phone greeting is often a client’s first impression of your business, and we all know how important first impressions are.

 

The Three Types of Voiceovers and Where the Money Really Is

Another big point we discussed in this webinar was the three types of voiceover recordings there are. Donna Renee dispelled the misconception that many people have of auto-attendant and on-hold greetings being the same. Watch the webinar replay above to learn more about what makes them so different, and why the money is in auto-attendant greetings.

 

What SkySwitch Resellers Have to Say About Offering VOaaS

On this webinar, we had three SkySwitch Resellers join as panelists so the SkySwitch community could hear firsthand what it’s really like to work with Donna and offer VOaaS. 

 

Bob Bascom of Charleston Telecom, Jim Kubicek of PhoneOne and Chip Wolfe of CloudNVS all shared their experience working with Donna, and also offered advice to their fellow resellers on how to make VOaaS a profitable revenue stream. Make sure to listen in on the webinar replay to hear this awesome advice from your fellow resellers in the SkySwitch community!

 

We Had Lots of Prizes to Give Away

All attendees who joined in on the live webinar were eligible for a free 15-minute consultation with Donna Renee, which included a script analysis and a free COVID-19 related message recording. In addition, one lucky reseller won an “Extreme Reseller Makeover” with Donna Renee, which included auto-attendant and on-hold script analysis, and an entirely new auto-attendant and on-hold greeting program.



If you enjoyed this webinar, make sure to keep an eye out for our weekly newsletter, which highlights our upcoming webinars! (To ensure you’re receiving all of our important email announcements, add “info@skyswitch.com” to your address book.)

Product Review: Grandstream GRP2612 vs. GRP2614

Grandstream’s GRP series of phones are functional, easy to use for end users and are quick deploy-ready for IT teams. We’ve already checked out the Grandstream GRP2613 in a prior review and I was impressed with it.

 

Today we’re looking at two more members of the GRP family – the GRP2612 and GRP2614. These two phones are similar, with the GRP2614 adding features that we’ll highlight throughout this article. Let’s dive in.

Features and Out-of-the-Box Experience

 

The Grandstream GRP2612 is the entry level member of the 2600 series, but don’t let that make you think it’s not a fully capable handset. Quite the opposite. This 2-line phone has customizable line keys, Wi-Fi and more.

 

The GRP2612 phone features:

  • A color LCD screen 
  • 4 multi-purpose programmable line keys
  • Support for dual-band WiFi
  • HD audio support including codecs such as G.722 and Opus

 

Adding to this, the top of the line, GRP2614 includes:

  • 4-line SIP support
  • Dual LCD screen with digital BLD keys
  • Integrated Bluetooth
  • Gigabit switch auto-sensing Ethernet support with integrated power over ethernet (PoE)

 

When your Grandstream model arrives, you’ll open the box and discover the phone base unit, ethernet cord, power cords and footstand that allows you to set up the phone at the viewing angle that resonates with your office/desk setup. You will note the Grandstream provides a power adapter in the box – where some other vendors don’t.

GRP2612
GRP2614

Provisioning your Grandstream Phone

After physical setup, the GRP2612/14 is ready for provisioning on your local network. If the Grandstream phone was ordered through the SkySwitch store, the phone will arrive automatically provisioned and ready for use directly out of the box.

As my unit came direct from Grandstream, I simply followed the instructions on the SkySwitch Knowledge Base, which instructed me to: 

    • Add the Grandstream’s MAC address to my SkySwitch Dash Manager via the MAC address, which can be found on the rear of the phone.
    • Set the GRP2612/14 to use SkySwitch’s provisioning server via the GRP2613’s web user interface. 
      • To find the GRP2612/14’s IP address, use the onboard menus to navigate to Status, then network, then you’ll see the IP.
      • Login on the address using Admin as the login, and the password which is printed on the back of your GRP2612/14
      • Set the provisioning server to sipcfg.io/cfg
      • Your Grandstream GRP2612/14 will reboot and be ready for use

Use and Performance

Just like the Grandstream 2613 phone, I put through its’ paces earlier, I can report that the GRP2612 performs without a hitch. The GRP2612 features a lovely functional yet well-designed look as it performs as my calling workhorse throughout my workday. Grandstream puts all the most-used function keys within easy reach including headset, mute, conference and more.

In my calling tests, the GRP2612 performed flawlessly. No matter who I was calling, whether it was colleagues accessible by extension or outside mobile and landlines – the callers reported I sounded clear on the handset. The one factor, on the GRP2612, however, was the speakerphone – my callers asked me to repeat myself multiple times, indicating less than ideal performance.

I am happy that the GRP2612 has Wi-Fi built-in as sometimes this is more convenient in my desk and office environment. Having to rely upon a hardwired ethernet connection limits me if I want to move my handset around on my desk without worrying about wires.

As for the GRP2614 – this bigger brother model absolutely shines in performance both in the call-quality category and ergonomics. The speakerphone, which was a weak point on the GRP2612, shined on the GRP2614 as my callers were more audible and my voice was clearer to them also. Also, the handset performance was rock solid.

I enjoyed the dual LED screens on the GRP2614 as I set the lower LED to be set to dial callers I speak to often throughout my workday.

Conclusion

The Grandstream GRP2612 offers an amazing value for money and provides a calling experience that will satisfy the needs for most office workers. With its support for multiple SIP lines, WiFi and more – it performs as well as it looks.

Its big brother, the GRP2614 brings a premium experience that works for executives, managers or heavy phone users who need to have more functionality and screen-displays for easy one-touch access to colleagues and frequent contacts.

*Like all products Jason Harris is reviewing, this device is available in the SkySwitch store, accessible through the SkySwitch Reseller Dashboard.

 

Product Review: Snom D735

Snom is known for making well designed, engineered and functional phones that look as great as they perform. Today we’re looking at the Snom D735, which is the mid-range phone in the company’s line-up. Bringing a high-quality German look and feel, the D735 brings a rich feature set that really performs. Let’s check it out.

Features and Out-of-the-Box Experience

One feature that immediately stands out to me with the Snom D735 is its unique motion sensor. Once your hand approaches the display or function keys, the display springs to life and shows all key assignments and brings your phone’s functionality to life. This is the first VoIP desk phone to have this capability.

But the Snom D735 robust feature list doesn’t stop there. 

Features include:

  • A 2.8” 320×240 color LCD screen
  • Support for up to 12 SIP accounts and 8 multi-purpose programmable line keys
  • Dual switch gigabit ethernet ports with integrated power over ethernet (known as PoE)
  • HD Audio support with support for all the major codecs including Opus
  • 3-year standard warranty from Snom

When your Snom D735 arrives, you’ll open the box and discover the fashionable handset base, ethernet cord, power cords and footstand that allows you to set up the phone at the viewing angle that resonates with your office/desk setup.

Provisioning

After you unbox and set up the phone, the Snom D735 is ready for provisioning to your company’s phone system. If the Snom phone was ordered through the SkySwitch store, the phone will come automatically provisioned and ready for use directly out of the box.

As my unit came direct from Snom, I simply followed the instructions on the SkySwitch Knowledge Base, which instructed me to: 

  • Add the Snom D735’s MAC address to my SkySwitch Dash Manager via the MAC address, which can be found on the back of the phone
  • Set the D735 to use SkySwitch’s provisioning server via the D735 web user interface. 
    • To find the D735’s IP address, record it upon boot-up as it’s displayed on the color screen as it loads up
    • Pull up the IP address in a browser using a computer on the same network by going to http://
    • Set the provisioning server to http://sipcfg.io/cfg/{mac}
    • Hit save and reboot the Snom D735. The phone will reboot and be ready for use

Use and Performance

After a week of testing out the D735 from Snom, I can tell you that this phone is a real joy to use. 

I enjoy the user-definable function keys that customize my phone experience. I can set my frequently called colleagues, or conference bridges, to be just one-button away and have easy one-touch access to silence my phone, conference in more folks while in-call and more.

As for call performance, the Snom D735 shines. While speaking on the handset, the people  I placed calls to around the country, and in the UK, could hear me solidly and they sounded amazing to me. As for the speakerphone, I was able to speak on it and as long as I was within 3 feet, it sounded fantastic. However, beyond this radius, background noise settled in and my callers could not hear me.

One note for D735 buyers — the unit I received had no power adapter included in the box, meaning the phone relies upon power over ethernet (PoE) to do its job. So, if your office environment doesn’t support PoE, you’ll want to seek a plug-in adapter to power the D735.

If I had a complaint to lodge with the Snom product team, it’s the size of the screen on the D735 and its associated resolution/functionality opportunity cost. Case in point, the phone number has to scroll side-to-side because of the low resolution on the phone and horizontally it just doesn’t fit. The screen has too much whitespace and it seems Snom could reduce the margins to accommodate more text.

Conclusion

The Snom D735 is a mid-range phone that fills the niche of functionality, design and performance. Compared to competitors, the Snom brings an aesthetic and feature set that can’t be rivaled. The D735 sounds good, performs well and is a fantastic purchase. 

*Like all products Jason Harris is reviewing, this device is available in the SkySwitch store, accessible through the SkySwitch Reseller Dashboard.

Webinar Rewind: How to Work From Home With Grandstream

On Tuesday, April 7, 2020, SkySwitch hosted a webinar featuring Grandstream, one of the newest brands found in the SkySwitch Store. During the webinar, we talked about which Grandsteam solutions can now be offered to your customers, who are transitioning from the traditional office to a remote home office environment so you can help them cultivate a more collaborative and productive workspace for their employees.

The team of experts who gave SkySwitch Resellers an inside look included:

  • Andy Abramson, CMO, SkySwitch
  • Corey Stoker, VP of Support, SkySwitch
  • Phil Bowers, Marketing Director, Grandstream
  • Hieu Huynh, Director of Support, NA & APAC, Grandstream

This webinar was full of information on the current state of WFH, the devices that make it possible and how to counsel your customers to deploy these solutions, so make sure to watch the webinar replay below.

For your convenience, check out these quick highlights on what we covered in this webinar…

Grandstream WFH Considerations

Phil Bowers explained that one of the hurdles resellers might face are customers who are hesitant to change. Since most businesses already have a set of devices for their employees to use, they hesitate when it comes to purchasing anything new, even during a remote work transition. That’s why it’s important to not just look at all the new devices you can offer your customers but to also present complementary devices that help your customer’s current work situation. In this webinar, Grandstream discusses the equipment that will complement the devices you already have with wireless and compact endpoints that optimize affordable remote work environment, management and usage. 

WP, DP, GRP, GAC Phone Series & Accessories in the SkySwitch Store

Grandstream has a variety of different devices that can help support your remote workforce. Support experts Hieu Huynh and Corey Stoker go over each product in detail so you know exactly which product is the right choice for you and your team. The wide variety of Grandstream products covered in this webinar that are available in the SkySwitch Store include: 

  • WP820 – Cordless Wi-Fi IP Phone
    This cordless phone is ideal for at-home usage. It’s easy to set up with dual-band Wi-Fi, roaming and 2 SIP accounts. This phone has an impressive feature set with Bluetooth, HD voice, dual-MIC design, AEC and noise shield technology, micro USB, 3.5mm headset jack, 7.5-hour talk time and 150-hour standby time. This phone also offers push-to-talk, accelerometer and a panic button.
  • DP750 & DP720 – Cordless DECT Base Station & IP Phones
    The cordless DP DECT series offers the ability to roam around your home while talking. It’s light, compact, offers 3-way voice conferencing, up to 10 SIP accounts and has a 50-meter indoor range. These phones both require a DECT base and DECT handset. 
  • GRP Series – Carrier-Grade Desktop IP Phones with Wi-Fi Support
    These desktop phones were made for mass deployment and management. With 7 models, ranging from 2-6 lines, this series offers built-in dual-band Wi-Fi (in most models), Bluetooth, color screens, virtual multi-purpose keys, HD audio, Opus code support, enterprise-level security, VPKs and dual LCDs. 
  • GAC2500 – Android Audio Conference Phone
    This hands-free Andriod powered conference phone makes it easy to work from home. You get access to the Google Play Store, built-in dual-band Wi-Fi, Bluetooth, USB ports, a 4.3-inch touchscreen, gigabit ports, integrated PoE and a 6 line, 7-way voice conferencing bridge. This phone makes it easy for users to use popular Andriod apps for communication.
  • HT801 & HT802 – Analog Telephone Adapters
    Grandstream is the world’s largest ATA manufacturer and its HT series has been on the market for almost 20 years now. These ATA’s are easy to remotely deploy and manage and offer 3-way voice conferencing, FXS ports, SIP accounts, T.38 Fax, call transfer, multi-language prompts, flexible dial plans and automated provisioning including TR-069 and XML config.

New Custom Faceplate Feature Rolling Out Soon

During the webinar, resellers asked if there was a way to customize desk phone faceplates for the GRP2600 series* through the SkySwitch store. We’re currently developing a process that will be available in the future and in the meantime, we have created a manual process to fulfill custom faceplate requests. Thanks to the hard work of our eCommerce Operations Manager and Dev team, we have quickly formed a process where resellers can customize faceplates with whatever they’d like — whether it be their company logo or their customers’ organization logo.

Currently, the process is as follows:

  1. Initiate a faceplate customization request by sending an email to store@skyswitch.com.  There is a minimum order quantity of 200 plates at $3/ea. A Store representative will provide you with a document with art specifications and instructions.
  2. Provide your artwork, which will be used to create a digital proof for you to approve before going into production.
  3. From there, the SkySwitch eCommerce team will work with all related parties to get requested artwork configured on your new custom Grandstream faceplates. For brand new orders, the production time can take up to 4 weeks, and for repeat orders, approximately 2 weeks.

    *The GRP2614 requires the faceplate to be affixed to the phone itself during production, therefore requiring a different process. Please contact store@skyswitch.com for further information for this model.

In the future, we plan to roll out an automated process to request artwork at the time of order through the SkySwitch Store, so stay tuned!

To listen and learn more information on these products and how you can work from home with Grandstream, make sure to listen to the full webinar recap.

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