Webinar Rewind: Learn More About SkySwitch’s CamCommand Solution & How to Create a Cloud Video Sales Strategy

On our latest weekly webinar, the SkySwitch team discussed everything you need to know about CamCommand and how to best sell the CamCommand solution. Earlier this year in April, we hosted a webinar about Safe Workplace Solutions, where we touched on our Cloud Video solution, CamCommand. 


So on Tuesday, July 7th, we had SkySwitch VSaaS Specialist, Justin Baker, and SkySwitch CMO, Andy Abramson, take resellers through a deeper dive into how the CamCommand cloud video solution works. Additionally, we invited SkySwitch reseller, Gary Lee of Converged Technologies, to speak candidly about his experience selling CamCommand to help others in the SkySwitch Community who are interested in building another recurring revenue stream with VSaaS.


If you weren’t able to make the live session, make sure to watch the Webinar Replay below, download the slide deck and catch up on the highlights from the webinar.

What Is CamCommand and How Does It Work?

CamCommand is a cloud-based video storage solution. By taking video to the cloud, CamCommand is easier to deploy and simpler to manage than premise-based video monitoring solutions. In the webinar, Justin Baker explained that certain regulated businesses may be required to store video a certain minimum distance away from the physical location, which also plays into how cloud video can be more secure than premise-based solutions.

Additionally, resellers and end-users will typically both see significant cost-savings with a cloud-based solution like CamCommand, which comes with 7-Day, 14-Day, 30-Day, 60-Day and 90-Day storage plans.

For SkySwitch resellers who want to get started with CamCommand, they have multiple options of premium “plug and play” cameras that work with the CamCommand solution. One of those camera brands, Amcrest, is conveniently accessible through the online SkySwitch Store. Resellers will also be happy to hear that “plug and play” is not an exaggeration by any means — in the webinar, Justin Baker confirms that it really is that simple with minimal set-up.

Cloud Video VS On-Premise Solutions

We’ve already touched on how CamCommand is incredibly quick and easy to deploy, especially with the use of premium “plug and play” cameras that require virtually no set-up. Another huge advantage of the CamCommand solution, for end-users, is the ability to view camera footage from anywhere in the world, instantly, using the mobile app or web browser interface. Later, when SkySwitch reseller Gary Lee shares his success story, he notes that this feature was huge for his customers who purchased CamCommand. And, not only can end-users view footage in real-time from anywhere in the world — they can also receive real-time alerts from pre-configured event triggers, such as motion detection, via mobile phone push notifications or by email.

Another advantage of CamCommand is how cost-effective it is and its scalability. The reseller’s customer can take advantage of a small number of cameras, or even just one camera, to start with. From there, they can easily grow their cloud video monitoring solution however they wish. That also means that customers can have unlimited camera connections, installed on an infinite number of locations, all pointing to a single, convenient point of access.

Identifying Cloud Video Customers & Creating a Sales Strategy

To help resellers identify which of their customers, or prospects, would be good candidates for CamCommand, Justin Baker explained three main business categories that can usually obtain great value from the CamCommand solution. This includes businesses with multiple locations, like retail franchises, regulated businesses, such as liquor handling facilities, and large or scaling locations, like HOA’s, hotels or resorts.

Once you’ve identified potential customers, you can utilize some of the tips that Justin Baker suggests when creating a cloud video sales strategy. Justin identified upselling to existing customers, bundling VSaaS service with hardware, bundling with supports, or including one license of cloud retention to every new sale. For more details on these tips, and to hear straight from a fellow SkySwitch reseller who has successfully sold CamCommand, make sure to listen to the webinar above.

Congratulations to Our Prize Winners!

On most of our webinars, we like to give away prizes to live webinar attendees who are engaged with the presentation and take the time to ask questions. Picked at random, we’d like to congratulate the following resellers on their new, free SkySwitch Swag Packs.

Congratulations to…

  1. Tyler Berger of Techcure
  2. John Adams of AdamsComm
  3. Daniel Millington of Northwest Cloud Talk

Join Us on Upcoming Webinars

As mentioned in the webinar, SkySwitch will be taking a short 2-week “Summer Break”, to give everyone a chance to recharge. We’ll be back on Tuesday, June 28th, at our usual time of 11 AM ET, chatting with SkySwitch reseller, Guy Fawkes of Telepath Communications, about his Glance solution that he has built specifically to help SkySwitch resellers save time and earn more money. You won’t want to miss out on that one, so make sure to keep an eye on your inbox for the webinar invitation next week!

Webinar Rewind: Sophisticated Billing-as-a-Service for Resellers Presented by Rev.io

For our last webinar in June, we invited leaders from Rev.io, SkySwitch’s premier billing partner, to demonstrate the benefits of their system and explain the importance of combining subscription-based billing with customer management and taxation planning. 

Moderated by SkySwitch CMO, Andy Abramson, and presented by Rev.io’s VP of Marketing, Patrick Elliott, and SkySwitch’s VP of Customer Success, William Brister, this webinar discussed everything Rev.io has to offer SkySwitch resellers.

Keep scrolling to listen to the full webinar recording, download the slide deck, read the top highlights from this webinar and to learn more about how the Rev.io platform works with the SkySwitch platform.

Who Is Rev.io?

Founded in 2002 and headquartered in Atlanta, GA, Rev.io is a next-generation billing and back-office software platform used by leaders in the UCaaS, Wireline, Wireless, VoIP, and MSP markets. They offer a carrier-grade solution tailored to the needs of communications, IoT and technology service providers with recurring revenue or consumption-based business models. Their platform can rate usage, calculate taxes, bill, and manage the services provided to customers.

Rev.io’s Billing-as-a-Service (BaaS) Ecosystem

Rev.io’s robust billing-as-a-service platform empowers businesses by providing them with all their billing needs within one consolidated platform. Their adaptable telecom & IoT billing solutions scale with your business, enabling billing capabilities for any recurring, metered, or one-time service. Their simplified billing management, quote-to-cash capabilities, hybrid cloud infrastructure and self-service tools are just a few of the services that they can offer SkySwitch resellers.

SkySwitch, Rev.io and Resellers

SkySwitch’s integrated partnership with Rev.io completely supports our white label UCaaS platform. Rev.io’s platform gives resellers access to accurate recurring billing, usage rating, telecom tax presentation, customer management and reporting. Once resellers set up and learn how to use this rock-solid platform, they will see for themselves how Rev.io has committed to providing all resellers with a solution to manage their monthly billing with ease.

Congratulations To These Attendees...

For this week’s webinar, Rev.io raffled off some of their branded swag to give to three lucky attendees! 

Congrats to this week’s winners:

  1. Brian Kiefer
  2. Fouzi Bouzid
  3. Evelin Flores

Join Us for SkySwitch’s Next Weekly Webinar

Make sure to join us next Tuesday, July 7th at 11 AM ET for the next SkySwitch’s webinar, Learn More About SkySwitch’s CamCommand Solution & How to Create a Cloud Video Sales Strategy. SkySwitch VSaaS Specialist, Justin Baker, will be taking a deep dive into how the CamCommand solution works, the benefits of the solution for you and your customers and how you can create an effective cloud video sales strategy. 

Register now to join us live and to also be added to our email list to receive the webinar recording. We can’t wait to virtually meet up with you! 

Webinar Rewind – Resellers Helping Resellers: Telecom Advice for the SkySwitch Community

This past Tuesday, the SkySwitch team hosted a very special webinar that was a first in a few areas — and based on the wonderful feedback we’ve received, it definitely won’t be the last. After tuning in, SkySwitch Reseller, Bill Smith from Ingenious Technology said, “The webinar yesterday was excellent. Thank you and the team for presenting this timely and valuable information. You can count on me to take in as many of your great webinars as possible.”


For starters, if you joined in live, we connected with the audience on camera, which was a nice change during this time of social distancing. Secondly, and most importantly, this webinar wasn’t focused on a service or product offering⁠ —  instead, a panel of SkySwitch Resellers that were eager and happy to help their fellow resellers were put in the spotlight.


We gathered our panel of SkySwitch Resellers from around the country to talk about what’s been working for their business and the advice they have for the SkySwitch Community. What inspired this new webinar series was all of the feedback from resellers who have attended our annual event, Vectors. Many resellers have praised the family-feel and collaborative environment at SkySwitch’s Vectors, so during unprecedented times like now, it’s more important than ever to recreate that — even in a virtual setting.


SkySwitch CMO, Andy Abramson, chatted with our panelists Dan Crabill of Intellivoice, Christopher O’Neill of Net Tel One Communications, Louis LeBlanc of Oregon Phone Systems and Dan Napolitano of Highbridge Communications. Make sure to listen to the full recording below to learn more about them and the amazing insight they had to offer, and read on for brief highlights from the webinar.

What is the one thing you would have done differently, or wish that you knew, at the start of the COVID-19 pandemic?

It was unanimously agreed that finding power supplies was akin to trying to find hand sanitizer or toilet paper during the initial COVID-19 outbreak. In response, Dan Napolitano of Highbridge Communications said, “I believe that whenever you experience a bump like that — what’s the learning opportunity?” 

Having learned from that experience, now Highbridge Communications’ process is to always sell a power supply with a phone no matter what, so in the case of something like this happening again, the customer is covered.


Dan Crabill of Intellivoice and Christopher O’Neill of Net Tel One spoke about SkySwitch’s Business SMS and Mobility offerings and how they wish they would have pushed these features earlier. Recently, Intellivoice has seen a lot of success with their Business SMS offering, specifically for their customers in the restaurant industry who benefit from utilizing the SMS bot and Appointment Reminder features to make curbside pick-up and carry-out orders much more seamless for their customers. Dan said, “We’ve actually locked in quite a few deals just by having the SMS feature. I wish we would have thought of that of that at the beginning of all this — I think we could have picked up some more clients.”


Similarly, Christopher O’Neill noted that with so many of his clients utilizing the ReachUC Mobile app to accommodate working from home, he wishes that he would have pushed the mobility aspect from the start of onboarding new customers to make times of crisis like this more seamless.


Louis LeBlanc of Oregon Phone Systems discovered that many of his customers were very open minded to owning multiple phones than he initially thought. Since the SkySwitch platform supports up to five devices per extension with no additional seat charges, Louis was able to be the hero for his clients by adding a new device to their home office easier and affordable. 

What kind of impact, negative or positive, did COVID-19 present to your business?

There’s no way to predict what to expect when a global pandemic occurs. Christopher O’Neill said, “My first thought was that it was going to be bad because we have a lot of small businesses, and if they take the hit, we take the hit with them. But it hasn’t turned out to be that way. It’s turned out to be an opportunity.”


Our panelists all discussed how impressed their customers have been with how quickly they can pivot, and the mobile features that the platform is capable of. Dan Crabill said that he predicts that SkySwitch Resellers will see a “gold rush” in the next few months, as people are realizing the benefits of cloud voice versus on-premise systems, especially for its ability to respond and adapt quickly during times of crisis.


Louis LeBlanc said, “I think like everybody, we had an increase in support tickets, which was expected. But, I looked at it as an opportunity. And that opportunity was to really show clients how flexible the system was and how fast we could implement change.”


Louis LeBlanc’s team was able to provide a client who specializes in fitness equipment great advice on how to best use the platform to take advantage of the surge in demand for at-home fitness equipment. After great success, his team was able to pass that knowledge onto other clients who were all extremely happy and grateful for the assistance.


“When you’re selling now, tout those success stories like that about not just how good this system is in terms of performance, but its flexibility, how fast you can turn features on and off, and really customize it for the customer,” Leblanc said.


Dan Napolitano also had great things to say about his client base, with one of the biggest positive things coming from this being the overwhelming pleasure that his customers expressed about Highbridge Communications. At Highbridge Communications, after Help Desk tickets are closed, a customer satisfaction survey is always sent out. In the past few months, the customer satisfaction surveys nearly doubled in quantity and remained high in quality, nearly all coming in with perfect 5’s. Highbridge Communications was able to leverage this by asking their customers for testimonials, which they’ll be able to use for future sales and marketing efforts.


How did you leverage your knowledge and expertise in working from home to help your customers?

Louis LeBlanc has always worked from home, and aside from providing his customers with the right technologies to efficiently work from home, he has been able to offer great consultative snippets of wisdom to his customers. On working from home, he said, “It requires a different mindset. It’s a certain discipline because it’s very easy when you work from home to put things off and work on other little things as they happen, and all of a sudden you’ve lost hours out of your day.” 


Being experienced in working from home, Louis is able to consult his customers on how to work efficiently and shift their mindset


During this pandemic, Dan Crabill has had clients who were worried about their employees not putting in their hours or slacking off while at home. Dan explained that his company is very results-driven, which means that if his employees can meet deadlines and produce amazing results, then it doesn’t matter when they do the work or how long it takes. In the webinar, Dan specifically recounts a story about one of his clients, who after listening to his advice about a results-driven approach, decided to permanently move to a work from home model because their employees’ productivity went through the roof when given the flexibility to work from home.


Our own VP of Support, Corey Stoker, also chimed in and explained that since nearly 50% of the SkySwitch works remotely, and has since the start of the company’s inception, our team has been able to offer tips and advice on proper work from home mindset to our resellers who want the help.


Watch the Full Webinar Rewind

Whether you’re a long-time SkySwitch Reseller, newly onboarded, or checking out SkySwitch, make sure to carve out some time to watch our sixty-minute webinar and take in all of the advice our panelists had to offer for their peers during the COVID-19 pandemic, and post-pandemic. 


If you want to learn more about SkySwitch and how our platform has made it easy for our resellers to pivot and see success during a global pandemic, you can schedule a demo below.


Putting Business SMS In More Hands with SkySwitch’s Appointment Reminder App

In recent years, more and more of the companies I use, including my car dealership, where I get my car serviced, my doctor’s and dentist’s offices and other service providers, have wisely started using SMS reminders to keep in touch with me. There’s a good reason for this – as with most Americans, our mobile phones are either in our hand or near us virtually 100% of time – making text messaging the ubiquitous way to reach customers.

From a business perspective, appointment reminders make financial sense too. By alerting customers to scheduled and upcoming appointments, businesses can minimize the missed appointments caused by human error, forgetfulness and unforeseen circumstances.

So, yes, appointment reminders make sense for both your customers and for your business, but the difficult thing has been building the plumbing to enable your business to have the capability to send reminders out. Thankfully, customers of SkySwitch resellers have a new feature available to them – SkySwitch Appointment Reminder application.

Capabilities and Features of SkySwitch’s Appointment Reminder App

With the Appointment Reminder app, resellers’ customers can easily schedule and record appointments and configure automated reminder campaigns for upcoming appointments. Reminders can be set up to be voice calls or SMS reminders, or a combination of the two. Also, customers can schedule reminders to go out as a single occurrence or a recurring event.

If your company uses a CRM application or an automation tool, like the popular Zapier, reminders can be created and scheduled automatically when a new appointment is created within the system.

What SkySwitch Reseller, Team Up Telecom, Has to Say About Appointment Reminders

To get a sense of what benefits the Appointment Reminders capability means to a SkySwitch customer, we asked Clark de Leon of Florida based Team Up Telecom about his experience with it..

What’s your favorite aspect of the new Appointment Reminders app?

I really like the way you can use it not only to remind your customers of upcoming appointments but also to remind them about upcoming bill payments. Text notification is perfect for our customer base and SkySwitch has built a solution that lets me use text messages in any way that’s relevant for my business and for my customers.  I also love the third-party integrations – no other telecom providers are able to offer this.

What are customers of yours saying about Appointment Reminders?

We’re still working on roll-out and our early customers say they like that it’s included in their normal monthly costs – and that they don’t have to go to another provider to integrate text messaging capabilities.

How difficult was setup for the Team Up team?

Set up is easy on our side. Nothing complicated once you know how it works. Once you set up your Reminder settings, all you need to do is add or remove recipients.

How does Appointment Reminders differentiate SkySwitch as a telecom provider?

Well, again, we love not having to go to a third party for integration reasons and because of added cost/complexity. I really like how SkySwitch’s text capability can work on both SMS reminder and as an SMS provider.

How to Get Started With Appointment Reminders 

If you’d like to try SkySwitch’s Appointment Reminder App for your customers, we offer two fantastic ways to get started. First, our Knowledge Base has a fantastic step-by-step reference of how to get going.

Also, our own Corey Stoker has recorded an informative video if you’d like to see the tool in action.

Webinar Rewind: Your Customer’s Journey Is Fueled By Content and Support by the Cloud Voice Alliance

For our weekly webinar this week SkySwitch invited the Cloud Voice Alliance to join us for another lively session. Managing Director of the CVA, Jeff Dworkin, newly named “The Marketing Magician,” joined SkySwitch CMO, Andy Abramson, to educate resellers on many of the aspects of “The Customer Journey” as well as the types of content they should be providing their customers along each step of the journey to better close a deal. 

If you missed the live session, no worries! For your convenience, you will find access to the webinar recording, presentation, a live demo of the CVA portal and the major highlights of this week’s webinar below.

The Cloud Voice Alliance strives to help locally-owned telecom providers of Cloud-Based PBX and UCaaS services compete effectively against large national, and multinational, telecom providers. The CVA does this by providing resellers with the marketing resources to help them build awareness in the market, and by providing a collaborative environment where members can share best practices, pool resources and leverage buying power to increase profitability.

The Customer Journey from Acquisition to Close

The Customer Journey is about understanding the customer’s experience from start to finish. Knowing how your customer interacts with your company and brand is a very important step along their journey. To help you along the way, try to implement the acronym A.I.D.A, which stands for Attention, Interest, Decision and Action. AIDA is a very sales-centric way of approaching a customer. In today’s market, it’s all about digital and social which means that you have to really be on top of the type of content you put into the buyer’s hands. 

Be On Top of Your Content

Many people today opt to do their own research and look at lots of different things before actually contacting a person to close a deal. So how do we get the right information into your customer’s hands? Creating and delivering the right content at the right time is essential to getting your customer’s attention and then keeping it. Try executing these content tactics: 

If you are focusing on content in the digital realm then you need to consider: 

  • Keywords
  • SEO
  • Retargeting
  • Remarketing
  • Pay-Per-Click
  • Landing Pages
  • SEM

If you are wanting to focus more on content the real world then you need to consider: 

  • Advertising
  • Webinars
  • Direct Mail
  • Trade Shows
  • Word of Mouth / Referrals
  • Speaking Opportunities

Are you a Cloud Voice Alliance Member?

In the webinar replay, Jeff Dworkin will take you through a live demo of how Cloud Voice Alliance members can best use the CVA portal. As a CVA member, you have access to free marketing resources, like rebrandable product sheets, and collaborative forums where you can talk with other members and share vital information with each other at any time. If you aren’t already a CVA member be sure to sign up today!

Congratulations To These Attendees...

The SkySwitch team is always excited to raffle off prizes to attendees who participated in the Q+A session! For this week’s webinar, we gave away two SkySwitch Swag Packs, each of which includes a T-Shirt, socks, PopSocket and hat. 

Congrats to Jaclyn Morse and Colin Cummings for being this weeks winners! 


Join Us for SkySwitch’s Next Weekly Webinar

If you enjoyed this week’s webinar, make sure to join us next Tuesday, June 23rd at 11 AM ET for a SkySwitch reseller focused webinar,  Resellers Helping Resellers: Telecom Advice From the SkySwitch Community.” This webinar will feature a panel of SkySwitch resellers who will be speaking on what’s been working for their businesses, how they’ve overcome challenges and advice they have for their fellow SkySwitch resellers. You definitely don’t want to miss this! 

Register today to watch the instant replay.

Product Review: Snom D785

Snom is a unique offering in the business world because their products are always high performing and well-designed phones that perform with that legendary German precision. Let’s check out the Snom D785 as another member of the company’s next-generation desktop VoIP lineup.

For information and background on the Snom D735, be sure to see our review published earlier this year.

Features and Out-of-the-Box Experience

The Snom D785, at first look, is a very handsome set. It has that legendary Snom design in a compact body — with numerous features and buttons all presented in an aesthetically pleasing way. The phone has an impressive 4.3” color display and 6 configurable LED keys that can bring frequently-contacted colleagues within one-touch access. There’s also a secondary display that brings easy contact and call management functionality to the forefront.

Let’s look at the D785s feature list:

  • A 4.3” 320×240 color LCD screen
  • Support for up to 12 SIP accounts
  • Dedicated display for extension monitoring
  • Dual switch gigabit ethernet ports with integrated power over ethernet (known as PoE)
  • HD Audio support with support for all the major codecs including Opus
  • 3-year standard warranty from Snom

When your Snom D785 arrives, you’ll open the box and discover the highly fashionable handset base, ethernet cord, power cords and footstand that allows you to set up the phone at the viewing angle that makes sense for your desk height and preferences.


After you unbox and set up the phone, the Snom D785 is ready for provisioning to your company’s phone system. If the Snom phone was ordered through the SkySwitch Store, the phone will come pre-provisioned and ready for use directly out of the box.

As my unit came direct from Snom, I simply followed the instructions on the SkySwitch Knowledge Base, which instructed me to: 

  • Add the Snom D785’s MAC address to my SkySwitch Dash Manager via the MAC address, which can be found on the back of the phone
  • Set the D785 to use SkySwitch’s provisioning server via the D785 web user interface. 
    • To find the D785’s IP address, record it upon boot-up as it’s displayed on the color screen as it loads up
    • Pull up the IP address in a browser using a computer on the same network by going to http://
    • Set the provisioning server to http://sipcfg.io/cfg/{mac}
    • Hit save and reboot the Snom D785. The phone will reboot and be ready for use

Use and Performance

I’ve had the Snom D785 on my desk for a week, using it to call contacts in Ireland, and landlines all over the US and Canada.

In terms of call testing, the D785 performed very well. All my callers were able to hear me clearly when I spoke on the handset as I spoke to them on landlines and mobile phones. Also, when talking through my headset, I was clearly audible to callers and they sounded great to me. The speakerphone returned great results as well – and it was freeing to be able to depend on its crisp and clear audio quality when I had to quickly answer.

The stand-out feature on the D785 though has to be the secondary screen. With it, you can bring contacts, calling features and applications within one-touch access. For instance, if you want to initiate a 3-way call, it’s fast with these customizable buttons.

Another small touch on this phone I love: the integrated LED that provides a visual alert to voicemails when I return to my desk. It’s a small touch — but to me, it stands out in this compact, highly functional phone.

One note for D785 buyers — there’s no power unit in the box. So, if your office environment doesn’t support PoE (power over ethernet), you’ll want to add a plug-in adapter to power the D785.


The Snom D785 is a smart, attractive phone that keeps me in contact with all my colleagues, in my office and abroad. The smart modern design of this deskphone presents call functionality in an intuitive way, and the performance of the D785 means you can rely on a quality call, every time. 

*Like all products Jason Harris is reviewing, this device is available in the SkySwitch store, accessible through the SkySwitch Reseller Dashboard.


Webinar Rewind: Learn More About the New Microsoft Teams Integration for SkySwitch, Created by TeamMate Technology

This past Tuesday, our team invited TeamMate Technology Managing Director, Micah Singer, to our latest weekly webinar segment. In the past few months, SkySwitch resellers have already shown interest in joining the Microsoft Teams Integration Beta by TeamMate Technology, so we were very excited to have Micah join us and chat about why this Microsoft Teams integration for SkySwitch is so important for the Reseller Community.


On the webinar, moderated by SkySwitch CMO, Andy Abramson, we tackled how timely and relevant Microsoft Teams is, the traction that Microsoft Teams has been gaining over the past few months, and the significant value resellers bring to their customers by offering a combined white-labeled telecom service with native Microsoft Teams integration to customers. 


If you watch the replay below, you’ll be able to view a live demo of the integration and listen in on the engaging Q+A session. We had so many great questions from the audience, all of whom were entered into the drawing to be one of three prize winners! Read on for all of the webinar highlights and to discover who the lucky winners were.

Why Microsoft Teams?

In order to understand how significant the Microsoft Teams integration is and the opportunities it provides resellers, it’s important to highlight what’s been going on in the world of Microsoft Teams. For starters, Microsoft Teams is free and included in Office 365 subscriptions. With it’s fully-integrated framework and no real, viable competitors out there, we see 75 million daily active users of Microsoft Teams, and around 10 million mobile app downloads.

The numbers don’t lie, and it’s clear that use of Microsoft Teams is growing rapidly — creating a massive opportunity for SkySwitch resellers to offer a solution that seamlessly integrates Cloud Voice with Microsoft Teams, and offering lots of added convenience to Office 365 power-users.

Direct Routing VS The TeamMate Integration

Recently, Microsoft has made Direct Routing available, which if configured, allows users to use native Teams dialing to make and receive PSTN calls. That user is essentially a SIP trunk user who can make and receive phone calls using Microsoft teams — but the TeamMate Integration takes it one step further. 

If you watch the webinar replay above, you’ll get a first-hand view of all the additional features that make the TeamMate Integration a robust solution that provides a much more intuitive, natural experience for the end-user. With the TeamMate integration, Microsoft Teams becomes a softphone with the ability to configure custom features.

Congratulations to Our Lucky Winners

As always, the SkySwitch team gave away prizes with all of the attendees who participated in the Q+A session entered to win! For this week’s webinar, we gave away three SkySwitch Swag Packs, each of which includes a T-Shirt, socks, popsocket and hat. 

Congratulations to…

We hope you enjoy your Swag Packs and the webinar! 

Join Us for SkySwitch’s Next Weekly Webinar

If you enjoyed this week’s webinar, make sure to join us next Tuesday, June 16th at 11 AM EDT for “Your Customers’ Journey Fueled By Content and Support From The Cloud Voice Alliance”. CVA Managing Director, Jeff Dworkin, will be joining us in a discussion about what the Customer Journey looks like from acquisition to close, the type of content that you need to provide along each step of the Customer Journey, how to access this content through the CVA portal and the CVA’s roadmap for additional content. Watch “Your Customers’ Journey Fueled By Content and Support” webinar replay now.

Case Study: SkySwitch Uses Datagate to Give Telecom Resellers ConnectWise-Integrated Billing

At SkySwitch, we are proud to have such a rich ecosystem of partners and vendors. Recently, Datagate published a Case Study that dives into how the SkySwitch and Datagate relationship brings a unique and powerful offering for telecom resellers with billing that is integrated with ConnectWise Manage.

Take a look at the case study below, which also includes insight from SkySwitch President and Founder, Eric Hernaez. If you want to learn more about how SkySwitch is the premier telecom choice for MSPs who use ConnectWise, make sure to schedule some time with us at ConnectWise’s now 100% virtual and free-to-attend event, IT Nation EXPLORE.

Webinar Rewind: Learn All About NTS and the New Grandstream and Fanvil Products and Promotions You and Your Customers Will Benefit From

This week, the SkySwitch team invited NTS Direct on our weekly webinar segment to talk about the great promotions they are offering SkySwitch Resellers with Grandstream and Fanvil, and the advantages of using NTS Direct as your distributor through the SkySwitch Store.


SkySwitch CMO, Andy Abramson, gave a welcoming introduction to NTS Vice President of ITSP Sales, Marc Magliano, and NTS Director of ITSP Sales, Chris Turcotte. As SkySwitch’s newest distributor, this webinar served as an introduction of sorts for SkySwitch Resellers to get to know the NTS Direct Team, learn about NTS Direct’s unique offerings and to learn more about the Grandstream Try and Buy Program and Fanvil Seat Credit Promotion. We were also joined by representatives of Fanvil and Grandstream on the webinar.


Make sure to check out the full recording, downloadable slide deck and webinar highlights below.

NTS Direct’s ITSP Advantage and Represented Brands

The NTS Direct team has prioritized building strong relationships with the executive teams of every single brand they carry — so when it comes to product information, support and special pricing or promotions, like the current ones they are offering with Grandstream and Fanvil, you know you can count on NTS. According to Marc Magliano, this is one of the biggest differentiating factors between NTS and other distributors. Some of the brands that NTS Direct carries include Grandstream, Fanvil, Jabra, Peplink, TP Link, Yealink and Avaya — and you can hear more about those brands and relationships on the webinar recording above.

Other advantages of NTS Direct include their incredibly flexible Trade-In-Trade-Up Program, 3PL and soon-to-come Device as a Service (DaaS) offering, which is promised to have minimal barriers to entry and low, reasonable commitments to participate in. To hear more about these advantages from the team, make sure to listen to the full replay above.

Fanvil Seat Credit Promotion Details

To kick off the arrival of Fanvil products introduced to the SkySwitch Store, and available exclusively from NTS Direct, all SkySwitch Resellers are eligible to earn bonus reward points that will be credited to their billing statements. This is how the Seat Line Promotion works: for every order containing three or more qualifying Fanvil devices from the SkySwitch Store, resellers will earn 2,500 reward points. This program, which runs for three months starting on June 1, 2020, had no cap on reward points.

For more information about what makes Fanvil devices a unique offering for your customers, make sure to watch the Webinar Rewind above and check out this news release published earlier in May.

Grandstream Try and Buy Program Details

Recently, Grandstream has made significant improvements to their device quality and added new, improved features to their line of desk phones. On the webinar, the panelists all admitted that some of the previous shortcomings that Grandstream had in the past led to reseller aversion, and explained this is why all parties — SkySwitch, NTS Direct and Grandstream — worked hard together to bring to life the “Try and Buy” program.

With this program, every single SkySwitch Reseller is eligible for a GRP2612w desk phone completely free of charge. This program affords all of our resellers with a risk-free, zero-cost ninety-day evaluation period to try out the device. If you don’t like it, you can send it back for free with your feedback. If you like and end up purchasing ten or more Grandstream devices during the ninety-day evaluation period, you get to keep the GRP2612w for free. 

If you’re a SkySwitch Reseller and haven’t signed up for the program yet, we highly encourage you to do so because there’s absolutely no cost, risk or harm in participating and giving the new and improved Grandstream a chance. You can sign up for the program through this form here.

Congratulations to the Webinar Winners

At the end of the presentation, we moved into a great Q+A session with the audience and selected at random three lucky winners! Congratulations to Demetrice Rogers of Rogers Technology Solutions on your new Jabra Evolve 75 Stereo Bluetooth headset, courtesy of NTS Direct! And congratulations to Chad Shields of Rocky Mountain Computer Solutions and Mitch Welin of ComRes on your SkySwitch Swag packs, complete with a SkySwitch branded t-shirt, socks, popsocket and hat.

If you enjoyed this webinar, make sure to join us again next Tuesday, June 9th at 11 AM ET for “Learn More About the New Microsoft Teams Integration for SkySwitch, Created by TeamMate Technology”.

CVA Webinar: Work From Home – How It Has Changed in 2020

Yesterday, our CMO, Andy Abramson, was featured on a Cloud Voice Alliance webinar along with CVA Managing Director, Jeff Dworkin, on how the workplace as we know it has changed forever. Since the COVID-19 pandemic, more and more businesses have transitioned to a work from home model, and company CEO’s and Owners are now seeing the benefits of remote work. So what does this mean for businesses moving forward post pandemic?

Find out below in this CVA Webinar Replay. 

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