SkySwitch Presents: Vectors 2019

It’s that time of year again when we host our annual user group conference, Vectors 2019This year, SkySwitch is bringing the fun to Orlando, FL, “The City Beautiful.” Held at the stunning Loews Sapphire Falls Resort, Universal Orlando, from October 27-30, 2019, attendees can expect to experience four action-packed days that will undoubtedly transform cloud communications as we know it.

This year’s theme for Vectors is Transform Cloud Communications. That means everything, from our expert-led training sessions to our keynote speeches, is designed with the intent to skyrocket your growth and totally transform your UCaaS business.

Year after year, attendees have looked forward to Vectors as a chance to catch up with the SkySwitch executives, as well as sit in on their personalized, hands-on training sessions. This year, we’re happy to say that there will be more breakout sessions than ever before that will cover the sales, marketing, business and technical tracks. 

We are also proud to announce our featured keynote speakers for the event:


CEO/President and Chief Antagonist, A Sales Guy

Amy Lind

Research Manager, Broadband, Enterprise Voice & IP Communications Services, and Unified Communications, IDC

Jeff Pulver

Vonage Co-founder and telecom industry luminary, and now Executive Vice Chairman of Skrumble

If you’re a SkySwitch Reseller, you don’t want to miss out on this event, or the limited-time special promotions we have lined up! Early-bird registration is only available for 3 more weeks and ends on August 15, 2019 — so make sure to reserve your spot today at the official conference website.

In addition to early-bird pricing, which saves you $100, all guests registered for the event can also take advantage of our special discount hotel and airfare rates with Southwest, American Airlines and Hertz.

This year, the welcome reception will be sponsored exclusively by Poly, Vectors’ Title Sponsor, and the Vectors Annual Dinner Party, featuring a special musical guest, will be sponsored by Compliance Solutions, Inc. (CSI).

 Other Vectors 2019 sponsors include:

Vectors 2019 was developed by SkySwitch to provide resellers and their staffs with exclusive, insider industry tips to help drive success in the UCaaS industry. Now entering our fourth annual production of Vectors, we are anticipating this year’s event to be the best one yet! So register now and come learn how to transform your UCaaS business at Vectors 2019.


We look forward to seeing you in Orlando! 

For more information about Vectors 2019, click here.

Sign Up for Vectors 2019 Today & Enjoy Drinks on SkySwitch

SkySwitch is sparking up joy this Fourth of July weekend with a limited-time gift you’ll want to take advantage of now. From today until July 7th, register for Vectors 2019 and receive a free, bonus $25 bar credit to use at the event!  

In addition to this special bonus, anyone who registers between July 2nd and July 7th will be automatically entered in a raffle for a chance to win an amazing prize.

Grand Prize #1: A VIP Weekend Getaway in Orlando, FL

The first grand prize winner will win an exclusive, all-expenses-paid, VIP weekend preceding the event. On the weekend of October 26th, you will receive:

Total Prize Value: $1,050

Grand Prize #2: VIP Tour Experience of Universal Orlando Resort

Receive two VIP passes for a unique experience of Orlando’s top theme parks: Universal Studios and Islands of Adventure. These special VIP passes include:

  • Access to both Universal Studios and Island of Adventure
  • A Universal expert that personally escorts you through the parks
  • Priority front-of-the-line access to all rides and attractions
  • Backstage access and exclusive behind-the-scenes experiences
  • Complimentary continental breakfast and lunch
  • Complimentary valet parking 
  • Reserved seating at shows 

Total Prize Value: $500

Don’t Miss Out On This Limited-Time Bonus

You already know that Vectors 2019 is the event of the year for anyone in UCaaS. From our expert-led keynotes (this year we have Jeff Pulver and Keenan, CEO of A Sales Guy, onboard) to our interactive breakout sessions and abundant networking opportunities—this event sets you up with all the tools you need to transform your business.

Come for the interactive sessions, networking and powerful business tools, and enjoy the experience with some free drinks on SkySwitch! Remember, all attendees who register between July 2nd and July 7th will receive a FREE $25 bonus bar credit. 

And, if you need assistance getting manager approval to attend, take a look at our Justification Toolkit—but act fast! These special bonus offers will be gone before you know it.

Sapphire Falls Resort TM & © 2019 UCF Hotel Venture III. All Rights Reserved. © 2019 BMP Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.

SkySwitch Launches ReachUC Communicator for Computer Telephony Integration

We are happy to announce the availability of ReachUC Communicator,  a new Computer Telephony Integration (CTI) tool created for SkySwitch by ReachUC and Mondago.  This new tool allows users to control PBX features from a native PC application that is integrated with over 120 CRM and contact management systems.

The Benefits of Computer Telephony Integration

The world of UCaaS has transformed the way we’ve traditionally viewed telecommunication and computing. Consumers are now expecting solutions that minimize duplicated efforts by seamlessly merging platforms into a single workflow.  The ReachUC Communicator allows SkySwitch resellers to meet that need with a powerful and effective solution.

When you begin your sales pitch about the new ReachUC Communicator, remember these top benefits that end-users can take advantage of:

  1. Swift Calls That Increase Productivity
    Businesses can increase their staff’s efficiency by integrating their CRM and phone system. For outbound calls, employees can easily click to dial within their CRM or other desktop applications. For inbound calls, a call preview window with pertinent customer information is displayed to enable positive interactions. As most of us know, an engaging, successful phone call starts with being prepared with as much context as possible.
  2. Automated Lead Tracking
    The ReachUC Communicator includes automatic activity logging for each contact. The automation will create a record of details, like the date and time of calls, within any contact. There is also the option to include notes so that all relevant information can be accessed in one organized space.
  3. The Ability to Call From Anywhere
    Time spent searching for and entering phone numbers is time wasted. (Those few seconds truly add up each time.) This integration allows end users to dial from any webpage, Outlook email and other various desktop applications (even a Word document) by simply clicking on the phone number. And remember, all of that call activity will be logged automatically.


What CRM Systems Does ReachUC Communicator Support?

With the CRM license, ReachUC Communicator supports over 120 different CRM and contact management systems. More systems are frequently being added to the lineup of supported CRMs, and the most up-to-date list can be viewed here.

Below, is a list of the most popular standard integrations that ReachUC Communicator supports.

  • 50 Accounts by SAGE
  • 50c by SAGE
  • 50 Complete Accounting by SAGE
  • Access by Microsoft
  • ACT! Premium by Swiftpage
  • ACT! Professional by Swiftpage
  • Autotask by Autotask Corporation
  • Carerix by Carerix bv
  • ConnectWise Manage by ConnectWise
  • ConnectWise PSA by ConnectWise
  • Contacts by Google
  • Dezrez
  • Dynamics 365 for Sales by Microsoft
  • Dynamics CRM by Microsoft
  • Dynamics NAV by Microsoft
  • eGroupware by Stylite
  • Flexkids by Flexkids
  • Goldmine by Frontrange
  • HubSpot
  • IBM Notes by IBM
  • Infor CRM by Infor.
  • LDAP by Microsoft
  • Line 50 Accounts by SAGE
  • Lotus Notes by IBM
  • Keap (formerly Infusionsoft)
  • Maximizer CRM by Maximizer Software Inc.
  • Microdec Profile CRM
  • MobileMax by 1-2 Mobile Limited
  • NetSuite
  • Outlook by Microsoft
  • Patient Connect by OAK
  • PCHomes by Estates IT Ltd
  • PerfectView Online CRM
  • Rezi by Dezrez
  • RPM by CPL Software
  • Sage CRM/MME by SAGE
  • Sage Saleslogix by SAGE
  • Salesforce by Salesforce
  • Salesforce Service Cloud by Salesforce
  • Saleslogix by Swiftpage
  • Salpo CRM by Salpo Technologies Ltd
  • SuperOffice
  • SuperOffice Online Cloud by SuperOffice
  • Sugar CRM
  • vtiger
  • Tall EMU
  • Teamleader
  • Techman by Web Seller Pro
  • TITAN by Chittak Ltd
  • webCRM
  • WinSIMS by ACA Systems
  • Workbooks
  • Zendesk
  • Zoho CRM by Zoho Corp

The Differences Between the Express and CRM Licenses

There are two types of licenses for the ReachUC Communicator: CRM and Express.  Both licenses offer the productivity-enhancing features listed below.   The CRM version integrates with the 120+ CRMs listed above, while the Express version is limited to Microsoft Outlook, Google Contacts and Lotus Notes.

The CRM license is best for employees who live, breathe and operate within their company’s CRM. The Express license is a good fit for employees who don’t use a CRM frequently but still want to benefit from the productivity-boosting features that ReachUC Communicator offers.

ReachUC Communicator Features to Emphasize to Your Customers

Whether your customer is interested in an Express or CRM license, these are the key features that you’ll want to focus on.

  1. Caller Preview
    This displays the caller’s name in the preview or phone window when a match against it is found in the linked CRM or contact management application.
  2. Contact Popping
    Click the business application’s icon in the phone or preview window and the caller’s contact record will open directly in the integrated business application.
  3. Contact Searching
    Concurrently search within integrated business applications. Contact Popping and Click to Dial features will be enabled on the search results.
  4. Activity Logging
    An activity record will be automatically created for calls received and placed within the integrated business application, with the ability to create additional notes.
  5. Click to Dial
    Directly dial from the integrated business application, webpages and other various desktop applications.

If you’re interested in ReachUC Communicator, make sure to check out the webinar we’re hosting with Mondago on Tuesday, June 25th.  We’ll be going over all of this information, plus more!

Or, if you already know that you want to get started with ReachUC Communicator, click the button below to begin ordering your license and reading set-up instructions.

SkySwitch Joins the ConnectWise Community at IT Nation Explore 2019

SkySwitch has been working closely with ConnectWise Invent (a ConnectWise developer network) to create a seamless integration that simplifies PBX management and UCaaS operations for ConnectWise users. In celebration of our newly launched integration, we exhibited at IT Nation Explore 2019⁠—our first of many shows we plan to participate and bring value to.

IT Nation Explore, produced by ConnectWise, is a premier technical event where attendees can experience hands-on product training, innovation sneak peeks, breakout sessions and more. The goal of Explore is to learn, achieve and network, and SkySwitch is both proud and excited in becoming a part of the ConnectWise community.

Explore’s core focus is on learning about ConnectWise solutions that help users manage more efficiently and automate workflows, and the SkySwitch team had a fantastic time speaking one-on-one with attendees, learning more about the needs of ConnectWise users and demonstrating how our solutions can help bridge gaps in the UCaaS space. We also took the opportunity to engage with the broader ConnectWise user group and bring back key takeaways that will drive our ongoing developments.

We had a great time at Explore and are looking forward to IT Nation Connect in October! If you’d like to learn more about our ConnectWise integration, please feel free to reach out to us.

SkySwitch Announces Integration with ConnectWise Manage

TAMPA, FLA.  JUNE 13, 2019

This new Invent certified integration provides MSPs and VARs with streamlined UCaaS client management.

SkySwitch, provider of the ultimate white label platform for hosted telecom resellers, has officially announced the launch of their integration with ConnectWise, a software company that connects teams with the platform and solutions that deliver technology as a service to the world. The integration with ConnectWise Manage will simplify UCaaS client management for users by offering a suite of productivity-boosting features. The core benefits of the integration are positioned around two major components: the SkySwitch pod and the embedded SkySwitch Reseller dashboard.

The SkySwitch pod, which can be arranged on any company or customer page within ConnectWise Manage, updates in real-time with vital statistics. These statistics include information such as users, registered devices, phone numbers, calls and minutes of use, giving ConnectWise users a thorough run-down of their UCaaS clients at a glance.

In addition, ConnectWise users will have the ability to access and utilize the SkySwitch Reseller dashboard without ever needing to leave the ConnectWise environment. Once the integration is installed, the SkySwitch Reseller dashboard will be embedded in a SkySwitch-dedicated tab in ConnectWise Manage.

SkySwitch chose to implement the ConnectWise integration in response to demand from its resellers. The features included in the initial release were based on feedback from a questionnaire that asked Resellers what they would like to see in a future integration with ConnectWise.

After giving questionnaire participants an early view of the integration one respondent, Bob Savage, President of Savage Consulting, said, “I have never had another vendor work so hard to please its clients.”

“ConnectWise is delighted that SkySwitch has joined our great group of integrators,” said Travis Vigneau, Director of Solution Partner Strategy at ConnectWise. “Adding SkySwitch to the ConnectWise Marketplace and the Invent program represents business growth opportunities for many MSPs and VARs.”

According to the SkySwitch President and Founder, Eric Hernaez, “As the leading PSA platform, ConnectWise enables MSPs around the world to manage and automate their business. Demand for white label UCaaS service is growing rapidly among MSPs, as they discover that selling UCaaS can be a very profitable addition to their existing practice. Partnering with ConnectWise through their Invent program was an obvious way to satisfy the SkySwitch resellers that rely on ConnectWise today, as well as a way to reach other MSPs through the ConnectWise Marketplace.”

To learn more about SkySwitch you can visit the ConnectWise Marketplace. In the coming months, SkySwitch plans to release enhancements, such as synchronization with ConnectWise agreements and support for billing with telecom taxation.

About SkySwitch 
SkySwitch ( is a US-based, next-generation communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature-rich voice, video, text and fax communications, but also all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

About ConnectWise 
ConnectWise is a software company that connects teams with the platform and solutions that deliver technology as a service to the world. Our award-winning business management platform automates the full lifecycle of technology service delivery, from sales and service to project tracking and back-office functions, for more than 25,000 partners in more than 65 countries. We believe in an open ecosystem, the power of choice, and providing a single pane of glass view. With more than 35 years of experience, ConnectWise delivers the software solutions and support companies want at each step of their business journey. For more information, visit

Interested in Attending Vectors 2019? Use Our Justification Toolkit to Get Approval

If you’re interested in attending Vectors 2019 but feel uncertain about how to make a strong case to your supervisor, we’ve just made that easier for you. Below, you’ll find our Justification Toolkit, which provides you with everything you need to justify your case for attending this year’s highly anticipated conference. Registration is now live and early-bird pricing is good until August 15th, 2019.

You can download the PDF here for easy viewing at your convenience.




SkySwitch Business SMS Is Now Integrated With Rocket.Chat

SkySwitch has integrated Business SMS services with Rocket.Chat, a leading open-source web chat application.

Business SMS is a huge differentiator for resellers in the UCaaS industry—which is why we’ve written so much about how it will soon trump email and become a necessary component to any organizations’ communication strategy.

This upward trend we’ve predicted has pushed our team’s initiatives to create more Business SMS usability options. As a result, our latest tech development is the integration of Rocket.Chat for SkySwitch Business SMS.

Why Integrate Business SMS With Rocket.Chat?

The demand for real-time online collaboration is increasing at a rapid rate, just as much as the demand for Business SMS. Many companies already utilize a form of web chat, whether it be Skype for Business, Microsoft Teams, Slack, Workplace by Facebook, or of course, Rocket.Chat. Being able to send business text messages directly through a familiar, intuitive interface is a fantastic feature.


Rocket.Chat is an open-source application that offers greater customization and security options than their top competitors. Since it’s open-source, users can download the software and run it on their own server, putting them in control of where chat data is stored. The greater autonomy of security settings, roles and permissions make Rocket.Chat a prime interface to integrate Business SMS with (especially if the SMS data exchanged between the business and consumer is sensitive).

How Does the Rocket.Chat Integration Work?

In order to utilize this new integration, the user must have a Rocket.Chat domain. From there, SkySwitch resellers will configure the end user’s Rocket.Chat application, which is detailed in the instructions provided by SkySwitch. The configuration process includes obtaining a Rocket.Chat authorization token, creating an incoming and outgoing webhook and configuring ReachUC SMS routing.


Once configured, end users will be able to send and receive text messages within a designated channel on Rocket.Chat.



How to Effectively Position This Integration In the Sales Process

For your customers that already use Rocket.Chat, it’s a given that the convenience of utilizing SMS through the same interface they use every day is a plus. However, how do you pitch the benefits of this integration to a customer who isn’t a current user?


One major advantage we’d like to highlight is that the Rocket.Chat integration allows an entire team to easily collaborate in real-time on a conversation. The ability to collaborate in this fashion creates the potential to drastically increase efficiency.


For example, let’s say your client is using SMS as a customer support option. When the customer support team receives an SMS through Rocket.Chat, the entire team has visibility to that message. So, if an employee assigned to a customer support ticket needs to step out, or cannot resolve an issue on their own, another employee can jump into the conversation with full visibility of all previous messages in that SMS thread. This cuts down on wait time, elevating the reputation of your client’s business.


The SkySwitch team plans to continue developing more SMS options within Rocket.Chat, as well as integrating with other systems, so make sure to stay tuned for updates.

SkySwitch to Exhibit at Channel Partners 2019

Channel Partners is one of the largest channel events for agents, MSPs, VARs, consultants, integrators and service providers. And this year, you can expect to find SkySwitch there.

Taking place from April 9th to April 12th at the Mandalay Bay Resort and Casino in Las Vegas, this conference provides a space for attendees to network with over 6,200 channel pros, learn from the best in business and explore the hottest innovations.


SkySwitch will be exhibiting for 3 days at the Expo Hall, where you can meet with some of our team and learn more about our leading-edge solutions in the UCaaS industry. We are excited to learn more about you and would be happy to talk about how our solutions may be advantageous for your business. (Like our rich Business SMS services complete with an intelligent keyword responder to our top-tier huddle rooms that showcase the best in telepresence technology.)


If you’d like to schedule a personal one-on-one meeting while you’re at Channel Partners, Jayson Jones, VP of Sales and Business Development, and Sean Breeden, Northeast Regional Sales Manager, will both be available. If you’d like dedicated time with one of our staff, make sure to request a meeting time as soon as possible.




SkySwitch Resellers Should Capitalize on Nomorobo—Here’s How and Why

If there’s one thing everyone can agree that needs to go away ASAP, it’s robocalls. This is a widely discussed issue that Eric Hernaez, Founder and President of SkySwitch, has addressed at a recent panel discussion at IT Expo 2019. Audience members at that panel asked about solutions for robocalls because they are simply becoming out of control—not only on personal cell phones, but even at the workplace.


In fact, according to an article by USA Today, Americans received 3.36 billion robocalls in April of 2018 alone. This equates to 1,297 robocalls every second. And if you look at the numbers, the amount of robocalls continue to climb. Not to mention, robocallers have gotten even smarter.


Nowadays, robocallers use “neighbor spoofing” technology, where they will use a local area code to encourage recipients to answer. Other than being a huge nuisance, the amount of money that fraudulent unwanted robocalls cost consumers is even more staggering. The Federal Trade Commission estimates this amount to be $9.95 billion annually.


What You Can Do to Take Action Against Robocalls Now

In a press release distributed in October of 2018, SkySwitch announced integration with Nomorobo, a spam filtering service. As stated in the release, Aaron Foss, Founder of Nomorobo, said, “While many residential landline telephone providers have implemented robocall blocking recently, this feature is not usually offered on business telephone systems. But we all know that businesses are not immune to robocalls, and we are very excited to see SkySwitch offer Nomorobo to its network of UCaaS providers.”


Robocall protection for workplaces isn’t yet very common—in fact, during the panel discussion aforementioned at IT Expo 2019, the audience members expressed that while they were familiar with solutions for personal use, they were interested in learning about what offerings white label UCaaS providers had for this problem.


At the panel discussion, Eric Hernaez explained that at this time, Nomorobo is the best way to combat robocalls and that SkySwitch is a provider that is integrated with their service.


How Does Nomorobo Work?

So first, let’s address why SkySwitch chose to integrate with Nomorobo. Nomorobo is a top-leading solution that has, to date, stopped over 900 million robocalls. And, their service has received the recognition of being the FTC Robocall Challenge winner as well as receiving the PCMag’s Editor Choice award.


At the enterprise level, Nomorobo offers a specialized data service that allows telecom network operators to identify a potential robocall before it rings the end user’s phone. Since SkySwitch is integrated with Nomorobo, SkySwitch is able to alert business telephone users that a call is potentially from a telemarketer and then let them choose how to handle it. The system can be configured to answer the call, send it to voicemail or just hang-up without disrupting users.


As explained in an article about Nomorobo by PCMag, not many carriers have integrated with Nomorobo, which means that many end users interested in using Nomorobo may not be able to take advantage of the service. This is why SkySwitch resellers should take full advantage of the Nomorobo integration.

Resolutions in the Pipeline for Robocalls

While we’re on the topic of robocalls, we can’t leave out the big-picture solutions that are in the works, such as a new senate bill that would hit robocallers with a $10,000 fine per call.


The proposed solution that has really stirred a lot of excitement is STIR/SHAKEN. In theory, this method would essentially require that every phone have a certificate of authenticity attached to it. A policy administrator overseen by the FCC would be in charge of handing out the certificates.


So, as NYMag sums up in simple terms how STIR/SHAKEN would work: if a user places an outbound phone call, the call would contain a certificate that verifies that the actual phone number lines up with the phone number it claims to be. Then, the phone call would be passed to the incoming carrier that is responsible for verifying the certificate’s public key against an encrypted private key.


While the authentication process sounds like a great idea, there are a few caveats to it:

  1. This method will only work in the U.S. as it’s currently envisioned today.
  2. STIR/SHAKEN will most likely add overhead to phone companies.
  3. Most importantly, the method has largely been in a testing phase with multiple unknown variables about how it would actually work in the real world. There’s no sure say in when, or even if, the solution will come into fruition.

How to Leverage Nomorobo’s Brand Recognition for Robocalls

It’s clear that for the time being, Nomorobo is the best solution available. If you’re a SkySwitch reseller, we recommend that you leverage the existing brand recognition of Nomorobo. It’s a top leader in the industry, so it works to any reseller’s advantage to proudly display the Nomorobo name rather than renaming or rephrasing it into something generic, like “spam filtering service”.


Consider adding a blurb about Nomorobo integration to your website’s services or features section and emphasize the mark that Nomorobo has made in the quest of stopping robocalls. Robocalls are a universal nuisance and chances are your customers have heard about Nomorobo.


Brand recognition is huge for developing trust with a potential client. By establishing that level of trust, it becomes easier to incite a prospect’s interest to listen in on all the benefits of switching to VoIP, and more specifically, switching to you as their VoIP provider.

UCaaS Redundancy: Active-Active vs. Active-Spare

Last week we published a video to the SkySwitch YouTube Channel that explained the architecture of our geo-redundant network.  Soon afterwards, someone asked me how our redundant architecture is different from other white label UCaaS providers.   So, I made this short video to explain what distinguishes the SkySwitch network from our competitors.



The difference boils down to scalability and elasticity – two hallmarks of a true multi-tenanted cloud solution – made possible by our active-active architecture.  As network traffic grows, SkySwitch adds capacity by deploying additional active nodes. New nodes are added to an n-Share mesh and automatically become available to share call processing tasks across all nodes dynamically and with zero downtime.  This means that we can expand to accommodate growth with zero impact on the availability of services to end users.  With Skyswitch, endpoints can access identical service across multiple geographically diverse servers (geo-nodes) in real-time.

SkySwitch white label resellers have access to utilize any of our geo-nodes at any time because all the nodes are part of a mesh that distributes call events, and other information needed to support calling features, in real time.   With seamless and transparent failover between nodes, service disruptions are avoided because customer connections can be automatically transferred to any other nodes available.  This means that when a problem occurs, failover can be almost immediate.  Often, customers don’t even realize that a glitch occurred because the failover happens so quickly.

In contrast, other providers use an older method of redundancy called active-spare (or sometimes referred to as n+1).  With an active-spare network, only one server can be active at any time.  In the event of a problem all calling logic must be transferred to the spare server.  In a large network with hundreds of servers, failover requires a high degree of orchestration that can take precious time.   Providers that use active-spare technology require significantly more time to activate a spare server when a problem occurs.  This process can take hours and sometimes even days!

To learn more about the SkySwitch active-active geo-redundant network, view the original video here.




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