UCaaS Market Size: New Report Predicts 11% CAGR through 2025

A new report from QY Research published this month pegs the growth of UCaaS services to be 11% through 2025.

The report segments the market by region, manufacturer/provider, and by service type (Telephony, Unified Messaging, Conferencing) and according to the authors, the objectives of the report are:

  • To analyze and study the global Unified Communications as a Service (UCaaS) Market sales, value, status (2013-2017) and forecast (2018-2025).
  • Focuses on the key Unified Communications as a Service (UCaaS) manufacturers, to study the sales, value, market share and development plans in future.
  • Focuses on the global Unified Communications as a Service (UCaaS) Market key manufacturers, to define, describe and analyze the market competition landscape, SWOT analysis.
  • To define, describe and forecast the market by type, application and region.
  • To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints and risks.
  • To identify significant trends and factors driving or inhibiting the market growth.
  • To analyze the opportunities in the Unified Communications as a Service (UCaaS) market for stakeholders by identifying the high growth segments.
  • To strategically analyze each sub-market with respect to individual growth trend and their contribution to the market
  • To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
  • To strategically profile the key players and comprehensively analyze their growth strategies..


To purchase or request a sample of the report, go here.

UCaaS Market to Grow More than 25% Annually Between 2017 and 2021

The global unified communication (UC) as a service market is projected to grow at a compound annual growth rate (CAGR) of more than 25% between 2017 and 2021, according to a February 2017 report by market research firm Technavio.

Key points in the report include:

  • Companies in the global market are investing in the integration of collaborative applications such as email, voicemail, and unified messaging to initiate automation in various business processes.
  • The introduction of cloud-based services for UC systems are gaining more popularity than on-premises enterprise collaboration and communication systems in the global market.
  • The emergence of UC as a service helps small and mid-sized businesses to implement advanced UC systems through the pay-as-you-go pricing model.

Market Research Says that Consumer Goods and Retail Sectors Will Lead UCaaS Adoption

A new report from the market research firm Research and Markets posits that “[t]he adoption of UCaaS technology would be largely witnessed in the consumer goods and retail verticals, as streamlining business processes would be quick, and also real-time services and faster transaction closures could be achieved seamlessly.”

The report foresees continue strong growth through the year 2022 in North America, with a compound annual growth rate os 9.2%.


Top 10 Number Porting Pitfalls

Jason Tapolci  posted a great article about the Top 10 Number Porting Pitfalls .  A useful reference for anyone in the Hosted PBX business.


Much like with anything in life, if you fail to plan, more than likely you are planning to fail. When it comes to something small like forgetting to plan ahead for lunch, no big deal; head to your office cafeteria. But when the task is larger in scale, such as porting the numbers for your entire business, you will absolutely want to be prepared for the process. Omitting the smallest detail can leave you in quite a time-monopolizing, money-dwindling bind. Save yourself the trouble; before you fall into any number porting pitfalls, read through these ten failures so you don’t become one.

1. Failure to Check if the Number is Portable to the Winning Carrier

Most providers will have a provisioning or porting tool online that allows users to check for number portability. These are very simple to use. Simply enter a telephone number and click enter. If you’re already a VoIP Innovations customer and want to see this in action, log into your BackOffice Account, drop down the Porting tab, and select Provisioning Check. If you’re not a customer, but still want to check this feature out, then sign up for a free trial today!

2. Failure to Confirm the Losing Carrier’s Port Out Process

There are two questions you’ll want to ask the losing carrier:

1) Do they allow partial ports? If you have multiple numbers on your account, find out if you can port out individual numbers or if you have to port all of your numbers at once.

2) Do they require a CSR (Customer Service Record)? The CSR will provide both the losing and winning carriers with account information. It is important to accurately know your CSR information in order to quickly port a number.

3. Failure to Check if there are Any Open/Pending Orders on the Losing Carrier’s Account

Most providers will reject a port out request if there are open or pending port orders. Be sure to ask the losing carrier if this is the case because this will cause a port rejection, which will cost you valuable time!

4. Failure to Confirm the CSR Information with the Losing Carrier

As mentioned in above, guessing or using trial and error could cause a delay in the porting process due to rejections. If your current provider is a CLEC carrier, you should be able to obtain a CSR.

5. Failure to Check if the Number is Active with the Losing Carrier

You cannot port a number that is in an inactive state. All you need to do is make the number active and submit the port request.

6. Failure to Confirm Required DID Features are Supported by the Winning Carrier

Not all providers offer the same DID features, let alone BackOffice functionality. One of the most important items that needs to be done is to verify that the winning carrier can support the DID features that have been promised to your customer base. Taking away features and functionality tends to have a significant impact on the customer’s expectations.

7. Failure to Identify the BTN

The BTN (Billing Telephone Number) is the main account number used by providers to group and organize an account’s telephone numbers for billing purposes. A BTN cannot be ported out before the rest of the numbers unless a new BTN is identified. Be sure to ask the losing carrier which number is your BTN and make this the last number to port out.

8. Failure to Communicate Number Port Status

Number porting has many steps in the process and each step will present a different set of challenges. It is important to know which step each number is currently in, especially if you are porting multiple numbers. Be sure to ask the winning carrier if they have a clearly defined porting process that provides complete transparency and clarity. The quicker the information is passed back and forth the quicker the port will be completed. Fast porting is without a doubt due to great organization and communication.

9. Failure to Understand the Financial Impact of Moving Numbers

Moving numbers around is always a touchy subject with the end users but it can have a dramatic effect on finances if done wrong. There are three moving financial parts to any number port:

1) The NRC (Non-recurring Charges)–these are your one-time porting and activation fees.

2) The MRC (Monthly Recurring Charges)–this is the cost per month to keep your number on the winning carrier’s service.

3) The usage rates–the per minute or per channel fee to handle calls. It is very easy to look at a deal on the surface and think there is an opportunity to save money by porting to another provider.

In reality, it is very easy to actually increase your costs if you don’t calculate these three items correctly.

10. Failure to be Alerted when the Winning Carrier Takes Control

One of the most common pitfalls is for a losing carrier to move a number prior to the FOC (Firm Order Commitment) date causing the number to lose service. It is equally frustrating to have the winning carrier not be ready on the FOC date and the number goes out of service. This leads back to number eight, be sure the provider is organized and communicates well.


The original post is here.

Surprising Facts About Millennial Phone Usage

Prevailing wisdom suggests that talking on the telephone is a declining activity among today’s Millennials, the generation born between 1982 and 2004.  After all, as any parent of a teenager will tell you, it is a well accepted fact that this group loves to send SMS messages (also know as text messaging).  In my own household, the voice component of my daughter’s iPhone stopped working, yet she barely noticed … so long as Instagram and Snapchat were still available.

Screen Shot 2014-06-26 at 12.56.46 AMDriven largely by the Millenials usage,  text messaging has grown at a phenomenal rate.  Increasing from fewer than a billion messages per month in 2001 to nearly 80 billion per month in the U.S. for 2010.  Globally, the SMS market accounted for $114.6 billion in service provider earnings in 2010.

Anecdotal evidence about Millennial avoidance of phone calls is plentiful.  Articles, such as this one from the Wall Street Journal, are replete with examples, such as the one quote below, that paint phone avoidance in stark terms.

Kevin Castle, a 32-year-old chief technology officer at Technossus, an Irvine, Calif.-based business software company, says unplanned calls are such an annoyance that he usually unplugs his desk phone and stashes it in a cabinet. Calling someone without emailing first can make it seem as though you’re prioritizing your needs over theirs, Mr. Castle says. Technossus’s staff relies mainly on email to communicate, which helps bridge the time difference between the company’s offices in the U.S. and India, he says. He uses Microsoft Lync for instant messaging and video conferencing. Phone calls are his last resort.


Surprisingly, however, it seems that all the text messaging and phone avoidance has not diminished the number or length of phone calls – even among 15-19 year olds.  In fact, as of 2011, people within this age group talked more on the phone than their contemporaries did in 2003 (the year when text messaging started gaining critical mass).

As noted by a recent article in The Boston Globe, texts aren’t really substitutes for phone calls. “We don’t text instead of talking, we text in addition to talking. A Pew Research survey from 2011 found that people who send or receive more than 50 texts a day also take 30 phone calls a day.”

Minutes spent talking on the phone by 15-19 year oldsAs it turns out, [i]n defiance of that stereotype which paints millennials as text-obsessed and screen-addicted, the average 15-to-19-year-old spends about 11 minutes talking on the phone every day. That’s not just more time than they spent in 2003, it’s more than any other age group and twice as much as their 35-to-54-year-old parents.

So another bit of conventional wisdom proves to be untrue.  It turns out that talking on the phone is not a dying art form after all.  A surprise to me for sure.

Report: UC Market Growing at 30 Percent Each Year

Anyone in the business world who’s not been living under a rock for the past five so years is at least tangentially familiar with unified communications solutions. That said, as the technology evolves, it is becoming more and more widespread as business owners realize the scores of benefits the modern communications tools can provide. With this in mind, it shouldn’t come as much of a surprise that according to Frost & Sullivan, unified communications solutions—which integrate SMS, instant messaging, fax, email, voice, video conferencing, Web conferencing and presence features into a single, user-friendly interface—is experiencing higher than a 30 percent growth rate year-to-year.

Today’s business landscape is continually evolving. Whereas in the past a majority of business might have been conducted from the comfort of an office between the hours of 9 a.m. and 5 p.m., today’s fast-paced business world thrives on mobility.

But thanks to unified communications tools, which are easily integrated into cloud PBX telephony infrastructure, employees won’t miss important messages when they’re traveling, picking up their kids from school or across town at a meeting with an important client. Instead, messages can easily be routed to any Internet-connected device, giving employees the tools they need to provide the best support possible.

The market for unified communications solutions continues to expand, and because of the increased efficiencies realized by companies that employ such tools, one could reasonably assume a near-100 percent adoption rate of the technology will occur in the foreseeable future.

Business owners looking to incorporate these strong communications tools into their company’s infrastructure can click here to learn more about how to begin that process.

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