SkySwitch Supports the Launch of Cloud Voice Alliance at Vectors 2019

New Industry Trade Group To Be the Voice of Local Providers in the Fast-Growing UCaaS Market

TAMPA, FLA. (Oct. 28, 2019) — SkySwitch, the ultimate white label platform provider for hosted telecom resellers, announced that they will be hosting the inaugural meeting of the Cloud Voice Alliance at Vectors 2019, SkySwitch’s annual user group conference, this week in Orlando, FL at the Loews Sapphire Falls Resort.

The Cloud Voice Alliance (CVA) provides its members with the tools, technology, buying power and industry visibility they need to be more successful in the fast-growing UCaaS market.

“The Cloud Voice Alliance’s mission is to assist our members, the locally-owned Cloud PBX and UCaaS providers, in competing effectively against the growing number of large and mostly self-service national providers,” said Jeff Dworkin, Executive Director of the Cloud Voice Alliance. “These national, and multi-national telecom companies, have large and well-funded marketing departments that often drown out the voices of local resellers.”

Between the technology and flexibility available from a local MSP or reseller, which is often superior to that of the large companies, businesses requiring these services need to become aware that local options exist. The CVA was created to fix this problem.

CVA membership is open to any provider of cloud voice services in North America. The annual dues are based on the specific member services being sought by the service provider, available at various tiers. 

“SkySwitch is happy to host the CVA at Vectors 2019 and put the organization, and the supporting service providers, in front of our reseller base to enable the CVA to gain momentum and broader awareness,” said Eric Hernaez, President and Founder of SkySwitch.

About Cloud Voice Alliance

Cloud Voice Alliance helps members, locally-owned hosted PBX and UCaaS providers, compete effectively against large, national and multi-national voice providers. We do this by providing a framework where members can share best practices and pool resources in ways that increase profitability.

About SkySwitch 

SkySwitch is the US-based, next-generation communications platform provider offering white labeled and branded Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support, with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text and fax communications.  

About Vectors 2019

Vectors 2019 is SkySwitch’s annual user group conference developed to provide SkySwitch’s customers with valuable training and content. Attendees can take advantage of networking opportunities with SkySwitch partners, resellers and industry experts while sharpening their skills and learning about the latest tech advancements in the UCaaS industry. 

 

SkySwitch Announces New Features to Its Advanced SIP Trunking Program

ORLANDO and TAMPA, FLA. (Oct. 28, 2019) – SkySwitch, the leading channel-only white label Unified Communications-as-a-Service (UCaaS) platform provider, has introduced new features to its reseller focused, white-label Advanced SIP Trunking program. The updated service provides resellers with all the tools needed to begin selling SIP trunks quickly, creating another source of recurring revenue for their business.

SkySwitch Resellers can sell SkySwitch’s Advanced SIP trunks to end-users through an online storefront, that can be customized and branded, through the main SkySwitch Reseller dashboard. Resellers now can customize everything from pricing and verbiage to branding and website design. 

This new version of the storefront also makes it easier for resellers to sell SIP Trunks because it is configured not only for end-users to purchase them, but also to support the SIP trunks they sell. By allowing end-users to manage phone numbers and call-forwarding, they have great control and flexibility. The online storefront is also automatically configured for secure and efficient billing, including integration with Rev.io, a top innovator in usage-rating and billing. Integration with Rev.io takes the hassle out of complicated telecom taxes.

“User experience and user adoption are pivotal to the success of implementing and selling new technologies, which is why we’re excited to announce SkySwitch’s new advanced SIP Trunking program,” said Eric Hernaez, Founder and President of SkySwitch. “Being able to completely customize a consumer-facing online storefront from within the Reseller dashboard, which resellers utilize on a daily basis, makes it easy to go to market quickly. And, the simplicity for our resellers’ customers and prospective customers to purchase and manage SIP trunks entirely on their own results in an enhanced user experience.”

About SkySwitch

SkySwitch is the US-based, next-generation communications platform provider offering white-labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support, with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text and fax communications.  

About Vectors 2019

Vectors 2019 is SkySwitch’s annual user group conference developed to provide SkySwitch’s customers with valuable training and content. Attendees can take advantage of networking opportunities with SkySwitch partners, resellers and industry experts while sharpening their skills and learning about the latest tech advancements in the UCaaS industry.

 

E911 to Be A Featured Breakout Session At SkySwitch’s Vectors 2019

“E911 in 2020” will be a breakout topic at this year’s SkySwitch User Group Conference, Vectors 2019, scheduled for October 27th – 30th at the Loews Sapphire Falls Resort in Orlando, FL. The panel will feature Fulton County Georgia’s Director of Emergency Services, Joe Barasoain, and the City of Baltimore’s Director of 911 Services, Captain Scott L. Brillman.

Moderated by SkySwitch’s Vice President of Business Development, Harlan Hamlin, the three will explore the changes ahead that resellers, and their customers, need to be aware of in the next 12 months.

“Kari’s Law came into effect late in 2018 and is just one example of what resellers need to be apprised of, so their customers avoid unnecessary risks, and the liability associated with those, when it comes to dialing 911,” said SkySwitch President Eric Hernaez. “At many conferences this year, a lot of the attention was focused on robocalling and STIR/Shaken, so while we’re covering that topic as well, we felt that as annoying as those calls can be, that we’d shed light on something that can save lives, stop crimes, or help those in need with just a phone call.”

Resellers will hear first-hand accounts from Brillman and Barasoain during the Tuesday morning, 8 a.m. post-breakfast session. “When I moved from Virginia to Fulton County, I saw first hand what happens when someone hasn’t updated their E911 information,” said Joe Barasoain, Fulton County Georgia’s Director of Emergency Services. “Now with VoIP deployments having moved to the mainstream within businesses, educational institutions and in the hospitality sectors, those selling telecom need to know the risks and what they have to do in order to not only comply with Kari’s law but to ensure that the phone systems they sell meet the new status quo next year.”

For many, 911 is a once in a lifetime experience, but for others, like retail businesses, restaurants, doctors’ offices and hotels, 911 can happen rather often. “Having properly configured telephone systems and making sure address information is up to date are just two of the crucial components of a sound 911 response policy for businesses today,” added Scott L. Brillman, Director of the City of Baltimore’s 911 Services. “You’d be amazed at the number of dispatches that go out each day nationwide to the wrong address, or to a multi-tenant building where police, fire or ambulance lose valuable time locating the calling party due to dated, incomplete or inaccurate information, or sometimes none at all.”

About Joseph A. Barasoain
Joseph A. Barasoain became the Director of Emergency Services in September of 2014. His 26 years of experience spans three states and includes roles as police captain, chief of operations, emergency manager and law enforcement training instructor. Joe is a graduate of the University of Georgia Carl Vinson Institute Executive Leadership Program as well as the University of Richmond’s Professional Executive Leadership School. In addition, Joe holds a Master’s Degree in Management from St. Thomas University and is an APCO Registered Public Safety Leader.

About Scott L. Brillman
Captain Scott L. Brillman is a public safety leader with expertise in emergency management and organizational change, serving in the Baltimore City Fire Department since 2003. Captain Brillman currently directs Baltimore’s 911 communication center, which under his tenure won the International 911 center “Team of the Year Award” from the International Association of Public Safety Communications Officials for the 911 center’s excellence in professionalism and performance in 2016. Captain Brillman proudly leads a workforce who handle more than 1.5 million emergency calls per year; the busiest in Maryland. He is currently tasked with transforming the organization into a “next generation ready” communications center, and with planning and implementing future innovations for the City’s 911 public safety system.

About Vectors 2019
Vectors 2019 is SkySwitch’s annual user group conference developed to provide SkySwitch’s customers with valuable training and content. Attendees can take advantage of networking opportunities with SkySwitch partners, resellers and industry experts while sharpening their skills and learning about the latest tech advancements in the UCaaS industry.

About SkySwitch
SkySwitch is the US-based, next-generation communications platform provider offering white-labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support, with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text and fax communications.

SkySwitch’s Vectors 2019 to Feature IDC’s Amy Lind as Keynote

Leading Telecom Industry Research Analyst will provide key 2020 insights for telecom resellers, MSPs, IT professionals and business executives


TAMPA, Fla.Sept. 23, 2019 /PRNewswire/ — SkySwitch, the leading channel-exclusive white label Unified Communications as a Service (UCaaS) provider, has announced that Amy Lind, Research Manager at International Data Corporation (IDC), will be one of three featured keynote speakers at SkySwitch’s annual user group conference, Vectors 2019 in Orlando, FL, during the three day conference that is scheduled for October 27-30th at the Loews Sapphire Falls Resort.

“When planning content for Vectors, our goal is to give our resellers the tools and knowledge they need to excel. A key ingredient to their success is being aware and well informed about what’s happening in the telecom marketplace,” said Eric Hernaez, President and Founder of SkySwitch. “Amy Lind’s perspective on today’s telecom ecosystem, and where opportunities in the UCaaS market are going into 2020, will help educate our resellers where and what to be selling next year, by giving them a 360-degree view of the landscape that helps them successfully position their business.”

Vectors 2019 provides SkySwitch resellers with all the tools needed to succeed in telecommunications, with educational content that covers sales and marketing, technical and business tracks. Renowned telecom industry analyst, Amy Lind, has an impressive research background that focuses on the evolution of IP voice, UC&C services, communications service provider (CSP) positioning and business model innovation.

Amy Lind’s session, “The 2020 UCaaS Market For Resellers: Big Is Good, Small Customers Are Better,” will provide insight into the landscape of market opportunities for resellers, investment drivers and inhibitors from a small business perspective and the pain points of SMB telecom.

“As the UCaaS market leaders shift their focus upmarket on the enterprise and pull away from the small business segments that built them, SMBs are left with few cloud-native options that meet their unique needs,” said Amy Lind, Research Manager at IDC. “Fortunately, there are many ways that channel resellers can differentiate themselves from the big guys and achieve great success.”

Lind plans to share why resellers should be going after this target-rich market with more effort and how they can capitalize on, and capture the market share they already focus on.

To learn more about Lind’s session or Vectors 2019, visit the official conference website, and follow Vectors 2019 on social media to stay updated on the latest news, blogs and teasers from SkySwitch.

About SkySwitch
SkySwitch is the US-based, next-generation communications platform provider offering white-labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support, with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text and fax communications.

About Vectors 2019
Vectors 2019 is SkySwitch’s annual user group conference developed to provide SkySwitch’s customers with valuable training and content. Attendees can take advantage of networking opportunities with SkySwitch partners, resellers and industry experts while sharpening their skills and learning about the latest tech advancements in the UCaaS industry.

Adaptiv Networks and SkySwitch Form Strategic Relationship

Resellers benefit from best-in-class, turnkey agile cloud connectivity solution.

TAMPA, FL and GATINEAU, QC (Canada), SEPTEMBER 10, 2019SkySwitch, the leading channel-exclusive white label Unified Communications as a Service (UCaaS) provider, has announced the formation of a strategic relationship with Adaptiv Networks, the creator of powerful software-defined wide-area networks (SD-WANs) for business-critical application traffic requiring high availability. The two companies will work together to bring best-in-class, agile cloud connectivity to customers of SkySwitch’s reseller community.

“SkySwitch strives to bring best-in-class solutions to our resellers,” said Founder and President of SkySwitch, Eric Hernaez. “With the demand for software-defined network services on the rise, SkySwitch has made the strategic decision to align with a company that leads the market. Adaptiv Networks stands out with powerful, frictionless cloud connectivity services. We couldn’t be more excited to unite on upcoming projects for our SkySwitch reseller community than we are to be working with Adaptiv Networks.”

Adaptiv Networks is a leader in agile cloud connectivity for digital businesses, offering Network-as-a-Service solutions sold exclusively through channel partners. The demand for these services is growing rapidly for MSPs and VARs, according to the IDC Worldwide SD-WAN Infrastructure Forecast 2019-2023 from July 2019. In the report, IDC predicted that the SD-WAN infrastructure market will grow at a 30.8% compound annual growth rate from 2018 to 2023 to reach $5.25 billion.

“This partnership enables us to combine the productivity of UCaaS with the network visibility and control of Adaptiv | SD-WAN into a simple solution channel partners can trust,” explains Bernard Breton, CEO of Adaptiv Networks. “Both companies rely exclusively on channel sales, which means partners have zero risk of competing directly against their solution vendor.” 

 

About SkySwitch 

SkySwitch is the US-based, next-generation communications platform provider offering white-labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support, with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text and fax communications.

 

About Adaptiv Networks

Adaptiv Networks is the creator of powerful, software-defined wide-area networks (SD-WANs) for the most challenging locations requiring high availability for business-critical application traffic. Businesses rely on Adaptiv Networks’ software-defined network to provide secure, lower-cost, higher-performance and more reliable cloud networks for their voice, data, and video communications needs. Adaptiv Networks serves more than 200 customers, with more than 2,500 sites deployed through 25 Partners across North America. Adaptiv Networks has been delivering software-defined solutions since 2002.

 

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MEDIA CONTACTS

Emily Vasquez

emily.vasquez@skyswitch.com

+1 813-226-1815


Donna Bastien

donna@marketvueconsulting.com

+1 303-880-4904

Jeff Pulver, UCaaS Pioneer, Vonage Co-Founder and Entrepreneur, Featured as Keynote Speaker at SkySwitch’s Vectors 2019, in Orlando, FL

Speaking on: Now Is The Best Time To Be Selling UCaaS


TAMPA, Fla.Aug. 27, 2019 /PRNewswire/ — SkySwitch, the leading channel-exclusive white label Unified Communications-as-a-Service (UCaaS) provider, announced today that Jeff Pulver, currently the Executive Vice Chairman at Skrumble, will be featured as a keynote speaker at Vectors 2019, the annual user group conference for SkySwitch Resellers.

Vectors 2019, scheduled for October 27-30 at the Loews Sapphire Falls ResortUniversal Orlando, will provide resellers with hands-on-training, educational content and an introduction of new services being offered by SkySwitch.

Pulver’s session, “Now Is The Best Time To Be Selling UCaaS,” is scheduled for Tuesday, October 29, 2019, from 11:15 a.m. – 12:15 p.m. During his session, Pulver will draw upon his experience in telecom as he discusses economic, financial and technological trends. These trends are converging to create new opportunities for businesses to enhance productivity with technology.

“The Clash was right, ‘The Future is Unwritten.’ We are now living in a time where communication services, which were impossible to deliver even a decade ago, can now be both envisioned and sold,” said Pulver. “Today, only our imagination binds us to how and when we communicate. I am looking forward to sharing my voice with the Vectors 2019 community.”

Pulver, a visionary in telecom, is best known for his entrepreneurial work with the VON Conference series, as the co-founder of Vonage and as Founder and chief executive of The Pulver Edge. His vision led to the creation of Free World Dialup, the VON CoalitionBlockchain Token Association and the Zula app.

Jeff Pulver has been talking about layering value-added services on top of basic voice for as long as I can remember,” said Eric Hernaez, Founder and President of SkySwitch. “Back then he referred to them as ‘purple minutes’. Today, those services are known as UCaaS; an industry forecasted to be worth $79.3 billion by 2024. I can’t think of anyone better to educate SkySwitch resellers about the immense opportunities that lie ahead of us.”

SkySwitch selected Pulver to participate at Vectors 2019 based upon his forward-thinking view surrounding voice communications, regulation and technology. As a result of his past efforts communicating with global regulatory agencies, including The VON Coalition, Pulver became a telecom industry luminary who helped change how the world communicates.

To learn more about Pulver’s session or Vectors 2019, visit the official conference website, and follow Vectors 2019 on social media to stay updated on the latest news, blog posts and video teasers from SkySwitch.

About SkySwitch

SkySwitch is the US-based, next-generation communications platform provider offering white labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs.

SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support, with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text and fax communications.

About Vectors 2019

Vectors 2019 is SkySwitch’s annual user group conference developed to provide SkySwitch’s customers with valuable training and content. Attendees can take advantage of networking opportunities with SkySwitch partners, resellers and industry experts while sharpening their skills and learning about the latest tech advancements in the UCaaS industry.

 

Keenan, Founder and CEO of A Sales Guy Inc., to be Featured Keynote Speaker at SkySwitch’s Vectors 2019

Globally recognized B2B sales consultant, author and speaker will provide actionable tips for SkySwitch resellers and MSPs.


TAMPA, Fla.Aug. 21, 2019 /PRNewswire/ — SkySwitch, the leading channel-exclusive white label Unified Communications as a Service (UCaaS) provider, has announced that Keenan, Founder and CEO of A Sales Guy Inc. will be a featured keynote speaker at SkySwitch’s fourth-annual user group conference, Vectors 2019.

Vectors 2019 is designed to help SkySwitch resellers and MSPs transform their UCaaS businesses with expert-led content in the sales and marketing, technology and business tracks. Keenan is internationally recognized for authoring “Gap Selling” and “Not Taught” and as one of the top 30 social salespeople in the world by Forbes for his successful track record of B2B sales consulting and training. As a result of his acclaim and following, Keenan was chosen to kick off the sales-focused track by keynoting at Vectors 2019.

“Vectors 2019 is all about bringing SkySwitch resellers together and providing them with tools to transform their UCaaS businesses – and sales plays a key role in that,” said SkySwitch’s Vice President of Sales, Jayson Jones. ” Learning how to effectively close deals, and more of them, is instrumental to accelerated growth. SkySwitch believes that Keenan’s methodology of gap selling will resonate well with our resellers, providing them with an excellent takeaway that can be applied directly to their business.”

Keenan’s keynote, scheduled for Monday, October 28th at 11 a.m., will cover how gap selling can be effectively implemented for UCaaS industry sales teams. In addition, Keenan will lead a breakout session and a post-conference webinar so the Vectors 2019 attendees can successfully execute gap-selling core concepts after the conference concludes.

“Backed by innovative technologies and best in class support, SkySwitch resellers and MSPs have limitless sales potential.” Keenan said. “With the UCaaS industry forecasted to be worth $79.3 billion by 2024, there’s honestly no better time to be selling UCaaS – especially if you’re selling it the right way. That’s where gap selling comes in, and why I couldn’t be more excited to join SkySwitch at Vectors 2019 and help their resellers sell more.”

To learn more about Keenan’s session, or Vectors 2019, visit the official conference website and follow Vectors 2019 on social media to stay updated on the latest news, blog posts and video teasers from SkySwitch.

About SkySwitch 
SkySwitch is the US-based, next-generation communications platform provider offering white-labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support, with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text and fax communications.

About Vectors 2019
Vectors 2019 is SkySwitch’s annual user group conference developed to provide SkySwitch’s customers with valuable training and content. Attendees can take advantage of networking opportunities with SkySwitch partners, resellers and industry experts while sharpening their skills and learning about the latest tech advancements in the UCaaS industry.

SkySwitch Brings Annual User Group Conference, Vectors 2019, to Orlando

Sales, Technology and Market Insights to Be Presented at Vectors 2019 in Orlando, FL.

TAMPA, Fla.Aug. 6, 2019 /PRNewswire/ — SkySwitch, the leading channel-exclusive white-label Unified Communications-as-a-Service (UCaaS) provider, is bringing Vectors 2019, their fourth annual user group conference, to Orlando, Florida. Vectors is scheduled for October 27-30 at the spectacular Loews Sapphire Falls Resort at Universal Orlando. The annual conference features expert-led training sessions designed to transform a technology reseller or MSPs’ business.

Vectors 2019 will provide resellers with the tools needed to succeed with educational sessions that span sales, marketing, business and technical tracks. Vectors will also feature industry experts and keynote speakers including Vonage co-founder and telecom industry luminary Jeff Pulver, Executive Vice Chairman of Skrumble, sales training expert Keenan, CEO/President and Chief Antagonist at A Sales Guy Inc, and one of the telecom industry’s leading analysts, Amy Lind, Research Manager at IDC Communications Services.

“Vectors is always an experience, but last year you [SkySwitch] raised the bar,” said Abraham Lemmer, President of Compu-Phone Voice & Data, who attended Vectors 2018. “Nashville’s venue was amazing, the workshops were on target and informative to the full gamut of UCaaS partners. The lectures were inspirational and the networking kept us connected and growing all year.”

This year, the opening night welcome reception will be sponsored exclusively by Poly, Vectors’ 2019 title sponsor. The next night, Compliance Solutions, Inc. (CSI) will sponsor Vectors Annual Dinner Party, featuring a special musical guest. Other sponsors include 888VoIPDatagate InnovationEcosmob TechnologiesIPpayJabraJenne, Inc.LoupPangea CommunicationsRev.ioSnom AmericasTeleDynamics and Yealink.

“Our annual Vectors conference has become the pinnacle of gatherings for over four hundred SkySwitch resellers from across North America. Vectors is the optimal place to share ideas, network, gain insight about new business communication trends and hear SkySwitch’s development roadmap,” said SkySwitch’s Vice President of Sales, Jayson Jones. “On a personal level, it’s the perfect opportunity for our SkySwitch executives and team members to engage with our customers one-on-one, and extend the friendships we have built over the past five years.”

Early-bird registration is available before August 15, 2019. The early-bird rate includes the standard registration package.

To learn more about Vectors 2019, visit the official conference website and sign up for the Vectors 2019 newsletter to stay updated on the latest news, blog posts and video teasers from SkySwitch.

 

About SkySwitch
SkySwitch is the US-based, next-generation communications platform provider offering white-labeled Unified Communications-as-a-Service (UCaaS) solutions to telecommunication and business technology resellers across North America. Customers include MSPs, agents, interconnects, ISPs, WISPs and VARs. SkySwitch provides resellers with the competitive advantages required to succeed in today’s overcrowded marketplace by combining best-in-class customer support, with an advanced cloud-based UCaaS platform, delivering feature-rich voice, video, text and fax communications.  

About Vectors 2019
Vectors 2019 is SkySwitch’s annual user group conference developed to provide SkySwitch’s customers with valuable training and content. Attendees can take advantage of networking opportunities with SkySwitch partners, resellers and industry experts while sharpening their skills and learning about the latest tech advancements in the UCaaS industry.

SkySwitch Announces Integration with ConnectWise Manage

TAMPA, FLA.  JUNE 13, 2019

This new Invent certified integration provides MSPs and VARs with streamlined UCaaS client management.

SkySwitch, provider of the ultimate white label platform for hosted telecom resellers, has officially announced the launch of their integration with ConnectWise, a software company that connects teams with the platform and solutions that deliver technology as a service to the world. The integration with ConnectWise Manage will simplify UCaaS client management for users by offering a suite of productivity-boosting features. The core benefits of the integration are positioned around two major components: the SkySwitch pod and the embedded SkySwitch Reseller dashboard.

The SkySwitch pod, which can be arranged on any company or customer page within ConnectWise Manage, updates in real-time with vital statistics. These statistics include information such as users, registered devices, phone numbers, calls and minutes of use, giving ConnectWise users a thorough run-down of their UCaaS clients at a glance.

In addition, ConnectWise users will have the ability to access and utilize the SkySwitch Reseller dashboard without ever needing to leave the ConnectWise environment. Once the integration is installed, the SkySwitch Reseller dashboard will be embedded in a SkySwitch-dedicated tab in ConnectWise Manage.

SkySwitch chose to implement the ConnectWise integration in response to demand from its resellers. The features included in the initial release were based on feedback from a questionnaire that asked Resellers what they would like to see in a future integration with ConnectWise.

After giving questionnaire participants an early view of the integration one respondent, Bob Savage, President of Savage Consulting, said, “I have never had another vendor work so hard to please its clients.”

“ConnectWise is delighted that SkySwitch has joined our great group of integrators,” said Travis Vigneau, Director of Solution Partner Strategy at ConnectWise. “Adding SkySwitch to the ConnectWise Marketplace and the Invent program represents business growth opportunities for many MSPs and VARs.”

According to the SkySwitch President and Founder, Eric Hernaez, “As the leading PSA platform, ConnectWise enables MSPs around the world to manage and automate their business. Demand for white label UCaaS service is growing rapidly among MSPs, as they discover that selling UCaaS can be a very profitable addition to their existing practice. Partnering with ConnectWise through their Invent program was an obvious way to satisfy the SkySwitch resellers that rely on ConnectWise today, as well as a way to reach other MSPs through the ConnectWise Marketplace.”

To learn more about SkySwitch you can visit the ConnectWise Marketplace. In the coming months, SkySwitch plans to release enhancements, such as synchronization with ConnectWise agreements and support for billing with telecom taxation.

About SkySwitch 
SkySwitch (http://www.skyswitch.com) is a US-based, next-generation communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature-rich voice, video, text and fax communications, but also all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

About ConnectWise 
ConnectWise is a software company that connects teams with the platform and solutions that deliver technology as a service to the world. Our award-winning business management platform automates the full lifecycle of technology service delivery, from sales and service to project tracking and back-office functions, for more than 25,000 partners in more than 65 countries. We believe in an open ecosystem, the power of choice, and providing a single pane of glass view. With more than 35 years of experience, ConnectWise delivers the software solutions and support companies want at each step of their business journey. For more information, visit ConnectWise.com.

Branded Store Portals For SkySwitch Resellers Will Be Rolling Out Soon

User-experience is going to be a huge driver in what separates successful resellers from those falling behind (as we’ve mentioned in previous blog posts). This is why the SkySwitch team has been working hard to roll out a branded store portal. This portal can be customized to fit your company’s needs and directs your end users to buy pre-provisioned phones.

Branded Store Portals Speeds Up the Ordering Process

Instead of receiving order requests from your customers and then placing the order yourself through the SkySwitch store, we’ve eliminated a step in the process. With the branded store portals, it will be possible to let your end users purchase phones directly, with their own credit cards, from the SkySwitch store through a portal that is branded for you. These purchased items will also be able to be configured by the end user, meaning that the MAC address of the device can be linked to the PBX extension in the PBX.

The Branded Store Portals Give Control to SkySwitch Resellers

This new branded store portal helps cut down a step in the ordering process, but it also means that as a SkySwitch reseller, you now have more control. You can decide what devices are available from your branded store, the selling price of devices offered and you can create discount codes for your branded store portal. If you decide to mark up the prices of items in your branded store portal, any amount in excess of the published price from SkySwitch will be paid to you.

How Each Transaction Through the Branded Store Portal Works

From a logistics standpoint, devices that end users purchase through the branded store portal will be fulfilled by one of our distribution partners (888VoiP, Jenne or Teledynamics). The purchases made will appear on the end user’s credit card statement with “PAYG” as the merchant. Since the purchases are technically made between the end-user and SkySwitch, SkySwitch will be responsible for sales tax on all purchases made through the branded store portals.

When SkySwitch Resellers Can Expect the GA Release

We had 20 resellers complete a beta trial of this new feature and are making developments based on the feedback we received.  Updates and taxation processes are currently in the works and we anticipate an official announcement for the general audience release of the branded store portals in March this year.

On the Roadmap

We have a lot of new and exciting development on features roadmap, including the ability for your end users to select and buy a DID, and even the ability to purchase new PBX extensions. Keep posted for new developments coming soon.

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