An Advanced Look at How TeamMate Works for You
With Microsoft Teams and the new SkySwitch Teams Connector, understanding the advanced features available makes the product much more useful for your customers and more attractive for potential customers.
Here is Corey, Micah, and Andy getting into some of the advanced features available now, and soon to come, that will help you give your customers even more of the communications solutions they want.
Here’s a look at some of the advanced features that TeamMate brings to the table.
You get an activity feed, you get voicemail, you get line status. And you get some BLF for your line. And you also get live calls, of course.
And one thing we wanted to cover here is SMS. It’s just not ready yet, we don’t have a solid ETA, but it’s something we’ve looked at, but we don’t have a timeline just yet.
Is that a function of what we’re doing on our side (SkySwitch), Or is that how Teams functions with SMS?
There’s two parts of it. We have actually an SMS API, which is not published, but it’s out there. I believe Micah has taken a look at it, but the Teams’ API is evolving very rapidly but maybe Micah can answer why.
Absolutely. We do have this in deployment, this is really a combination of what SkySwitch has built, the delivery and the business features around SMS.
Teams is just the recipient and the sending point. We actually have that in active development and though we can’t give a solid timeline, it’s probably three months until it’s in beta. Then we’ll see if it’s up to the standards to go live, but it will let SMS follow you into Teams just like phone calls do.
SMS is obviously going to be a natural fit into the chat window inside of Teams.
Because there’s a lot you can do with Microsoft Teams, how would we implement that?
You’ll get native teams dialing. You can do DTMF within a call. As you see on the screen (see video), there are some PBX management features, which are essentially feature codes.
There is Call Parking and other things on the screen. Not all are fully functioning yet, as you cannot do in-call controls with these particular buttons, but you can obviously still do them with the DTMF that’s presented on your softphone.
With these feature codes, you can launch feature codes that are for pre-call, uh, such as Agent log-in and log-out. You can also get a reflection of the star codes injured in the portal.
One of my favorite features is that you get the PBX portal embedded into Microsoft Teams. This gives you a lot of power depending on the user status. And if you want to present this to your user, if you’re going to be able to show them that the PBX portal and all the functionality from the PBX portal is integrated into Teams itself, which just makes it really easy for your customer to manage answering rules or managing call cues or anything that you do from the portal is easily achieve within Teams itself.
So everything lives within the Teams environment and we’re able to do or manage both your Teams’ interactions and your regular PBX interactions in one place.
Exactly. One of the questions that I see here is during the beta only basic users could be added; has this been updated to allow all user licenses to be set up in the Teams Connector?
And the answer is yes, you can use everything up to an Office Manager. What it does is it uses the masquerade functionality within our PBX, so when you’re provisioning your user account here, your domain, and we can set up a reseller level user, and then you can masquerade any role under that reseller.
Advanced features like these help make the finer points of communication and customization easier and faster for you and your customers. And with more features on the way, you know you’ll have a steady stream of great solutions that your customers will love.
To see what else the SkySwitch Teams Connector platform can do for you, watch the full webinar right here.