Thank you for shopping with SkySwitch. Our goal is to provide a convenient place for you to find what you need quickly and affordably, using your preferred distributors, and taking full advantage of our auto-provisioning capabilities.

SkySwitch Store Terms and Conditions

1. Orders

Ordering Policy with Regards to Shipping and Order Errors:  If you entered a shipping address incorrectly during check-out (including undeliverable addresses) you will be responsible for redirect, return, or reshipping costs, which will be billed on your monthly statement.  Orders made in error may incur a 2.55% processing fee if the item did not yet ship out. If the item already shipped out, you are responsible for the return shipping and a 20% restocking fee.

 

Order Inspection Policy: Upon receipt of the order, you have 10 days to inspect the products for any missing components or material defects.  If there are any discrepancies, you should notify us immediately by opening a support ticket citing the order number and problem description. After 10 days, the order is deemed to be accepted and complete.

 

2. Returns

Return Policy: SkySwitch and our partner distributors default to the manufacturers’ return policies listed in the chart below.  Any non-defective returns must be initiated within 30 days of the original date of purchase, and must be in its original packaging, in resellable condition.  Shipping costs are non-refundable. Non-defective returns will incur a 20% restocking fee.  You are responsible for all return shipping costs, including that for defective merchandise.  The condition of the product will be determined at the distributor’s discretion. 

 

RMA Process:  Once you open a support ticket, our Support department will first attempt to troubleshoot any issues you’re experiencing with the item.  If they are unable to resolve the issues, we will initiate the RMA process with the distributor and provide you with instructions in the open ticket.  Once an RMA has been authorized, the unit(s) must be shipped back and received within 15 business days. Defective products are subject to the manufacturer’s return policy, with some manufacturers requiring direct returns.  If a replacement unit is sent out and the RMA is not received, the price of the replacement unit (and shipping) will be applied to your monthly statement.

 

3. Special Pricing, Promotions, and Rewards

Any RocketRewards points that were awarded to the item being returned will be deducted from your points balance.  If the deducted points cause your RocketRewards balance to go into a negative value, you will be billed for them on your monthly statement.  If you received a product free or at a reduced price as part of a SkySwitch promotion, where buying one item resulted in a free or reduced price item, and the original item is returned, the price of the free item or difference in price will be billed on your monthly statement.

 

SkySwitch reserves the right to make updates to the policies in the Terms and Conditions for Store purchases, with or without notice.  Therefore, it is your responsibility to review the Terms and Conditions with each new order placed. SkySwitch is not liable for third party expenses such as but not limited to testing, installation, labor fees, and additional shipping costs.

Manufacturer Policy
3CX Non-refundable
Grandstream 1-year warranty from the original date of purchase, warranted against defects in material or workmanship
CyberData CyberData Tech Support manages the return and repair process for customers who have purchased a device from one of our Distributors. Our Technical Support team can be contacted Monday through Friday, 8am to 5pm PST at 831-373-2601, x 333. CyberData warrants its products against defects in material or workmanship for a period of two years from the date of purchase. To request RMA service for a unit that is within warranty, please first contact Tech Support at 831-373-2601, x333 Monday – Friday, 8am to 5pm PST. A support ticket can be submitted for faster service here http://support.cyberdata.net/ by clicking on “Submit a Ticket”. A device is deemed out of warranty when its purchase date is older than 2 years or when the device has been damaged due to human error during installation, modification, or abuse. If the unit is outside of the warranty period and the issue cannot be remedied by CyberData Support, the customer will be offered an RMA number for a free evaluation. The customer will pay for shipping in both directions. CyberData will inspect and inform the customer of estimated parts and labor costs prior to the repair for their approval
Edge/Ribbon 1-year warranty from original date of purchase, covering repair or replacement of a device that has failed due to hardware breakdown. All RMAs are done directly with Edgewater Networks. Equipment may be returned to Edgewater Networks only after receiving an RMA number from Edgewater Networks Technical Assistance Center. This team will assist you in verifying your hardware error and then provide you with an RMA number to track your return. Please contact Edgewater Networks directly at 408-351-7255 or support@edgewaternetworks.com. If you need a copy of your proof of purchase, email store@skyswitch.com
Amcrest 1-year warranty from the original date of purchase. If the item is defective, a replacement unit will be offered during this 1-year period. Amcrest GPS models have a lifetime warranty. Replacement shipping costs are not covered unless the item is DOA. DOA returns must be requested within 30 days from the original date of purchase
Jabra Applicable to the first end-user–1 year for cordless products, 2 years for corded products, and 3 years for BIZ 2400. Warranty period begins at the original date of purchase and warrants against defects in materials and workmanship. Warranty terminates if the product was altered, repaired, misused, neglected, came into contact with liquid, subjected to abnormal usage or conditions, or if it was resold or transferred to another user. At Jabra’s discretion the item may be repaired or replaced with new or refurbished product, or refunded for the purchase price
Netgear Warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes. All Netgear limited warranties begin on the original date of purchase. The length of the limited warranty will vary depending upon the Netgear product detail pages on netgear.com. DOA returns shall be requested within 30 days from date of purchase, and requires the serial number and reason
Plantronics Warranty varies by product and is generally 1, 2 or 3 years from the original date of purchase. Consult your original Plantronics product packaging or user information provided by Plantronics at the time of purchase for the warranty term specific to your product. Plantronics’ obligation under this limited warranty to repair or replace products that manifest a defect in materials or workmanship and ceases upon the expiration of the warranty period. All RMAs are done directly with Plantronics by contacting their warranty service at https://www.plantronics.com/us/en/support/warranty-service. If you need a copy of your proof of purchase, email store@skyswitch.com
Poly 1-year warranty from date of purchase, warranted against defects in material or workmanship
Fanvil When fulfilled by NTS–2-year warranty from original date of purchase, warranted against defects in material or workmanship
SNOM For stationary desk phone products, 2-year warranty from the original date of purchase. Products including wear parts for stationary desk phones (i.e. keypads, handsets, cables…), 1-year warranty from the original date of purchase. Wear parts with rechargeable energy storage device as well as for rechargeable batteries, 2-month warranty from date of purchase. Warranted against defects in material or workmanship
Fax ATA 1-year warranty from the original date of purchase; Do not label or otherwise alter or deface the unit until you’ve determined that a return will not be necessary. Once we receive the returned RMA units, they will be inspected and tested. For RMA units that are found to be operational during testing, you will be charged returned shipping fees and a 20% restocking fee. If components are missing, you will be charged for the parts on your monthly statement.
Dialplate 30-day refund period
Yealink 1-year warranty from the original date of purchase, warranted against defects in material or workmanship
Huddle Room 90-day warranty from date of purchase.
   

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