SkySwitch Makes Amazon Alexa Skill Available to White Label UCaaS Resellers

Resellers Can Now Offer Voice Enabled Dialing to End Users with the Amazon Echo

Lakeland, FL, March 16 2017:

SkySwitch, the ultimate white label UCaaS platform for resellers, now integrates with the Amazon Echo and Amazon Alexa to voice enable dialing from the SkySwitch UCaaS platform.   The integration – which is available to all SkySwitch resellers at no charge –  is the latest example of the many ways that SkySwitch allows resellers to differentiate their private-branded offerings from competing hosted PBX services.

SkySwitch UCaaS users with an Amazon Echo can now ask Alexa to initiate phone calls using voice commands.  The SkySwitch Web Centrex PBX Skill is now listed in the Amazon Alexa Skills Department, and can be found by searching for its invocation name ‘PBX’.  The skill can be enabled  and activated for free by linking it with any PBX user’s portal credentials.  

More details and short video demonstration of this Alexa skill in action can be seen at

The skill supports commands such as:

“Alexa ask PBX to call George”

“Alexa ask PBX to call 1000”

“Alexa ask PBX to call 17477778100”

Call recipients can be specified by first or last name if they are included in the caller’s Contact list.  Calls can be made to any extension number within the caller’s office or any telephone number. Alexa can also be used to listen to voicemails by calling the user’s mailbox.

According to Jayson Jones, VP of Business Development for SkySwitch, “Using SkySwitch and the Alexa skill is like having a personal assistant. With handsfree commands, a busy executive can simply request Alexa to dial an extension, co-worker, access a conference call or connect to any number. This makes for a powerful C Level solution and and clearly demonstrates the SkySwitch white label UCaaS value proposition.”

In the near future, SkySwitch plans to enhance the Alexa Skill with support for additional UCaaS functions, such as sending SMS messages, convening conference calls, setting call forwarding rules, and more.

About SkySwitch

SkySwitch ( is a US-based, next-generation communications platform provider.  SkySwitch delivers a comprehensive white label communication service and back office support to our Resellers.  This enables our Resellers –  communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered.  The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also, all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

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New Research Shows the Inevitability of Cloud in Contact Centers with Three Quarters of Companies Having Adopted or Planning to Adopt Cloud-based Systems | Telecom Reseller

The research in the article below really shows that the transition of the contact center from premise-based solutions to cloud-based solutions has left the “Early Adopter” stage and is well into the “Early Majority” stage.

Here is what I see as the big take-away from the research:

Three quarters of companies have recognized the value of the cloud, with 25 percent of contact centers having fully deployed cloud today and another 28 percent partially transitioned — either migrated some functionality or moved a subset of their agents to the cloud. In addition, 21 percent have plans to migrate within the next year

It is now a given that a cloud-based solution or Contact Center as a Service (CCaaS) delivers Business Continuity, Scalability, and Cost Savings, along with the concept of work-from-anywhere agents built into the core of the system.

This transition affects small call centers as well as centers with hundreds of agents.  In the same way that small companies now expect that their Hosted PBX have all the features that in the past were only available to enterprise systems,  small companies with only a few agents now want the same features that large enterprises have as part their systems.  The best way to satisfy these customers will be through Contact Center as a Service (CCaaS).

For white label providers of communications service, adding CCaaS to their offering will be a key driver for capturing these small customers who want big features at a cost they can afford.

New Research Shows the Inevitability of Cloud in Contact Centers with Three Quarters of Companies Having Adopted or Planning to Adopt Cloud-based Systems | Telecom Reseller.

Attract and Retain Customers with SkySwitch Instant Messaging

SkySwitch has recently added XMPP Instant Messaging (IM) to the core set of UCC tools it makes available to Resellers of the WebCentrex hosted PBX service.

This addition presents yet another opportunity for differentiation in an industry where competitors often appear to offer me-too products, and it is difficult for the end-user to compare competing solutions beyond the price tag.  It also helps resellers to reduce churn because IM is hard to give up once it becomes incorporated into your work routine, and it is a service that is not readily available from competing hosted PBX service providers.

With SkySwitch Instant Messaging, Resellers can give SMB customers a sticky new communications tool along with the assurance that sensitive business information will not be subjected to the security concerns associated with mass market IM services.

Although IM has been a ubiquitous consumer staple for nearly twenty years (has it really been 18 years since I started using ICQ in 1997?!), its use in the business world has only recently started to gain traction.  According to a new report by The Radicati Group (Instant Messaging Statistics Report, 2015-2019), the number of IM users is expected to grow from 3.2 billion in 2015 to over 3.8 billion in 2019, with most of the growth coming from IM by businesses.

Part of the reason that adoption by businesses has been slow until now is that managers have been apprehensive to invite an unknown entity into the workplace. That apprehension is based on two factors:  (1) there is a widespread belief that instant messaging leads to a decrease in productivity, because workers using instant messaging in addition to the phone and e-mail will be disturbed more, and; (2)  there is fear that encouraging employees to use a consumer IM services (such as Skype and Facebook Messenger) will subject sensitive corporate data to a security risk that is hard to quantify.

Dissemination of the fact that IM actually makes workers more productive (such as this study from The Ohio State University), and the increasing availability of private and secure enterprise messaging systems, have started to turn the tide.  Today many business managers are open to the use of IM in the workplace, if it is offered in the right context.

With SkySwitch Instant Messaging, Resellers can take advantage of this trend by offering secure, standards-based, IM as an add-on to hosted PBX services.  The SkySwitch Instant Messaging service leverages standards-based XMPP (sometimes referred to as Jabber), which means that end-users can access the SkySwitch IM server using any XMPP-compliant chat client.  There are many free clients available, such as Zoiper, Adium, Pidgin, IM+, Messages for Mac, Jitsi, Blink and Spark, among others.

The service features single sign-on with the end-user’s PBX portal username and password, and sync’s with the PBX Directory so that users within the same company automatically see other employees in their chat buddy list.   The service is also secure, supporting Centralized User Administration from the PBX Office Manager portal, SSL encrypted data streams, and server infrastructure that is hosted in geo-redundant SOC II certified facilities.

For more information about SkySwitch XMPP Instant Messaging and all of our hosted PBX features, contact our sales team today.


Report: UC Market Growing at 30 Percent Each Year

Anyone in the business world who’s not been living under a rock for the past five so years is at least tangentially familiar with unified communications solutions. That said, as the technology evolves, it is becoming more and more widespread as business owners realize the scores of benefits the modern communications tools can provide. With this in mind, it shouldn’t come as much of a surprise that according to Frost & Sullivan, unified communications solutions—which integrate SMS, instant messaging, fax, email, voice, video conferencing, Web conferencing and presence features into a single, user-friendly interface—is experiencing higher than a 30 percent growth rate year-to-year.

Today’s business landscape is continually evolving. Whereas in the past a majority of business might have been conducted from the comfort of an office between the hours of 9 a.m. and 5 p.m., today’s fast-paced business world thrives on mobility.

But thanks to unified communications tools, which are easily integrated into cloud PBX telephony infrastructure, employees won’t miss important messages when they’re traveling, picking up their kids from school or across town at a meeting with an important client. Instead, messages can easily be routed to any Internet-connected device, giving employees the tools they need to provide the best support possible.

The market for unified communications solutions continues to expand, and because of the increased efficiencies realized by companies that employ such tools, one could reasonably assume a near-100 percent adoption rate of the technology will occur in the foreseeable future.

Business owners looking to incorporate these strong communications tools into their company’s infrastructure can click here to learn more about how to begin that process.

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