SkySwitch Deploys Software Defined Voice From SimpleWan

SkySwitch network now supports NO-DROP FAILOVER and Encrypted Voice with SD-Voice from SimpleWan

Security and compliance have been hot-button issues for many months in the Hosted PBX and UCaaS market. SkySwitch is pleased to announce that it is the first major UCaaS provider to implement Software Defined Voice (SD-Voice) from SimpleWan that quickly and cost-effectively addresses these issues. Through the use of new SD-Voice features SkySwitch will gain a number of significant advantages over other hosted providers.

  • Unparalleled reliability with NO DROP FAILOVER in the event of a local internet failure.
  • Enhanced security through the creation of a VPN from the customer premise to any SkySwitch Data Center.
  • Voice Encryption from the customer premise to the SkySwitch Data Center, which is necessary to achieve HIPAA compliance.

“Our mission is to constantly innovate and improve our network and partner platform so that our resellers have the fastest possible pathway to profitability,” said Jayson Jones, VP of Business Development at SkySwitch. “The implementation of SD-Voice from SimpleWan enables our resellers to significantly maintain call reliability, even in the event of an internet interruption at a client site. While No-Drop Failover is a key feature enabled by SD-Voice, there are other significant improvements that come along with it, such as voice encryption and improved security.”

Brian Perdue, VP of Sales at SimpleWan commented, “Having a partner like SkySwitch, that always has an eye to the future and is constantly ready to innovate and improve, is important to SimpleWan. The communication with them and their resellers helps us to define and create the features that are needed by this market.”

The SD-Voice features are already implemented in the SkySwitch Network and Platform. They are ready for use by any SkySwitch Reseller with SimpleWan appliances deployed at their customers’ sites. A video recording of the presentation that introduces SD-Voice for the SkySwitch platform can be found here or at the SkySwitch YouTube Channel at

This release was originally published at

About SkySwitch
SkySwitch ( is a US-based, next-generation communications platform provider. SkySwitch delivers a comprehensive white label communication service and back office support to our resellers. This enables our resellers – communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered. The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

About SimpleWan
SimpleWan ( is a subscription and hardware based firewall designed for small, medium and enterprise level businesses that allows them to improve overall connectivity. That means improvements to overall traffic speed, VoIP call quality, security and general IT cost and maintenance. SimpleWan is a wholesale product for service providers that deploys network equipment of any kind on their customer’s premises. Our goal is to provide reliability, and the tools to troubleshoot broadband technology quickly in real time when services go down. We have many unique add-on services that lower the cost to manage hosted subscribers. Our mission is to bring all these tools and services at a wholesale level to content and service providers and lower their overall customer churn.

New Widget Improves Diagnostics

SkySwitch always recommends placing a SimpleWan (or similar) device on the customer premise in order to have enhanced remote monitoring and diagnostics capabilities.  The more quickly a reseller can diagnose and correct an issue that is degrading the quality of service to the end-users, the happier those customers will be.

However, there may be times when there isn’t an on-premise device to assist in the diagnostic process.  For these cases, SkySwitch has added a new Widget to the SkySwitch Reseller Dashboard.  This new Widget enables resellers to see traceroute information from the SkySwitch co-location facility to the customer’s router.  While not providing as much information as an on-premise SimpleWan device, this Widget does provide more than is available from most other white label systems.

Please download our whitepaper on the advantage of using a SimpleWan device and the other diagnostics available through the SkySwitch Reseller Dashboard.

SkySwitch Webinar: Simplifying Polycom Provisioning Using DHCP Option 160 and a SimpleWan Router

If you deploy Polycom phones and SimpleWan routers, then you should know how to use DHCP Option 160 to automate the provisioning  process. In this SkySwitch University Webinar, our Support Team Leader, Cameron Besaw, explains how to take advantage of this capability.


How do you make sure VoIP bandwidth is sufficient?

voip qosIn the Hosted PBX realm, managing VoIP Quality of Service (QoS) ultimately comes down to allocating sufficient bandwidth to VoIP packets at the customer’s router.

Here is an informative article that covers the various methods that organizations can use to ensure  that VoIP quality of service meets the customer’s’ needs.  It states that:

The most common approach to support VoIP bandwidth is to apply a mix of virtual local area networks, quality of service (QoS) and traffic prioritization across the network to ensure voice traffic is always segregated or given the highest priority between endpoints and call-control platforms.

The article also includes a link to another article –  DiffServ QoS model works wonders for VoIP networks – which explains that the three main models used for implementing QoS within a network infrastructure: Best-Effort, Integrated Services (IntServ) and Differentiated Services (DiffServ).

At SkySwitch, we recommend SimpleWan quality of service routers to perform the important function of traffic prioritization.  You can learn more about the factors that affect VoIP QoS by  downloading our informative whitepaper – Hosted PBX without the Headaches:  Quality of Service –  on this topic.

Pin It on Pinterest