Don’t Do It Yourself: Fighting the rising cost of UCC

In a recent industry survey of over 300 companies for its annual UCC Total Cost of Operations research project, Nemertes Research found that complexity was one of the main reasons for rising operational costs of Unified Communication and Collaboration systems. As user adoption increases, the need to integrate more features continues to drive up complexity and cost of UCC implementation and operations. It seems that those who start down the Do-It-Yourself path using less expensive or open source solutions may see a short-term gain, but often quickly become victims of their own success.

However, companies that leverage offerings from vendors specializing in Operations and Performance management see a 59% reduction in their operational costs and a 34% increase in user adoption. In other words, using a vendor that provides Unified Communications and Collaboration as a Service (UCCaaS) fights the rising cost of maintaining a Do-It-Yourself UCC solution. There is also the added benefit of moving costs from Capex to Opex.

This is exactly the roll that SkySwitch and our ecosystem of technology partners and resellers fill. SkySwitch focuses on integration of best-of-breed solutions into our platform and the operation of the platform. Our resellers focus on training, support and the customer experience.

As shown in the study, using UCCaaS from a vendor whose focus is on best of breed solution integration and operational excellence can greatly decrease the cost and increase user adoption.

SkySwitch Launches Video Surveillance as a Service (VSaaS) for White Label Resellers

Resellers Can Increase ARPU Selling New High Growth Service to Existing Base

Lakeland, FL – March 28, 2017: SkySwitch recently announced at their Vectors 2017 User Conference that SkySwitch resellers can now generate more revenue per user by offering Video Surveillance as a Service (VSaaS) to their existing SMB clients.  The new service is available immediately to all SkySwitch Resellers and can be fully managed from within the SkySwitch Reseller Dashboard.

“At SkySwitch, we recognized that the deployment model and target market of VSaaS is almost identical to UCaaS,” stated Jayson Jones, VP of Business Development of SkySwitch.  “IP-enabled cameras are deployed on the customer premise and managed from the cloud in much the same way as SIP phones. This similarity will enable UCaaS resellers to leverage their existing sales, service and support infrastructure to capture a new revenue stream.” SkySwitch has done the heavy lifting to integrate the new video system with its existing service delivery platform. Ordering, provisioning, and customer account management can all be handled without resellers having to learn an entirely new system.

A short video showing the ease with which a new VSaaS endpoint can be deployed is available here:

In their report, Global Video Surveillance as A Service Market 2017-2021, Technavio’s analysts forecast the global video surveillance as a service market to grow at a CAGR of 27.45% during the period 2017-2021.

According to Eric Hernaez, President and Founder of SkySwitch, “Like almost everything else in the office, video surveillance is moving to the cloud.  We want to give our channel the tools that they need to capitalize on that trend.  Our goal with the new VSaaS product line is two-fold.  In addition to raising ARPU for resellers, it will also serve as a point of differentiation.   Now a reseller’s sales team has an exciting new product that can be used to start a conversation, and yet another means to set their  service apart from other hosted PBX and UCaaS vendors.”

About SkySwitch

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SkySwitch Makes Amazon Alexa Skill Available to White Label UCaaS Resellers

Resellers Can Now Offer Voice Enabled Dialing to End Users with the Amazon Echo

Lakeland, FL, March 16 2017:

SkySwitch, the ultimate white label UCaaS platform for resellers, now integrates with the Amazon Echo and Amazon Alexa to voice enable dialing from the SkySwitch UCaaS platform.   The integration – which is available to all SkySwitch resellers at no charge –  is the latest example of the many ways that SkySwitch allows resellers to differentiate their private-branded offerings from competing hosted PBX services.

SkySwitch UCaaS users with an Amazon Echo can now ask Alexa to initiate phone calls using voice commands.  The SkySwitch Web Centrex PBX Skill is now listed in the Amazon Alexa Skills Department, and can be found by searching for its invocation name ‘PBX’.  The skill can be enabled  and activated for free by linking it with any PBX user’s portal credentials.  

More details and short video demonstration of this Alexa skill in action can be seen at

The skill supports commands such as:

“Alexa ask PBX to call George”

“Alexa ask PBX to call 1000”

“Alexa ask PBX to call 17477778100”

Call recipients can be specified by first or last name if they are included in the caller’s Contact list.  Calls can be made to any extension number within the caller’s office or any telephone number. Alexa can also be used to listen to voicemails by calling the user’s mailbox.

According to Jayson Jones, VP of Business Development for SkySwitch, “Using SkySwitch and the Alexa skill is like having a personal assistant. With handsfree commands, a busy executive can simply request Alexa to dial an extension, co-worker, access a conference call or connect to any number. This makes for a powerful C Level solution and and clearly demonstrates the SkySwitch white label UCaaS value proposition.”

In the near future, SkySwitch plans to enhance the Alexa Skill with support for additional UCaaS functions, such as sending SMS messages, convening conference calls, setting call forwarding rules, and more.

About SkySwitch

SkySwitch ( is a US-based, next-generation communications platform provider.  SkySwitch delivers a comprehensive white label communication service and back office support to our Resellers.  This enables our Resellers –  communication, telecom, IT service providers – to offer a branded, cloud-based, Hosted PBX Service and unified communications and collaboration services (UCCaaS) to their subscribers without the requirement to invest in or manage the platform from which the service is offered.  The SkySwitch platform includes not only the infrastructure to deliver feature rich voice, video, text and fax communications, but also, all operational and business support systems necessary for a reseller to experience rapid growth and profitability. This includes billing, carrier services, DID porting services, and regulatory compliance.

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