All Tenfold CRM seats will include the following functionality within the “Basic Callanize Connector” More extensive functionality can be found within the upgrade subscriptions of Tenfold.
- Click to Dial in CRM and on all Browser Pages
- Automatic Call Logging to CRM
- Note taking through the extension
- Caller info Screen Pops on both inbound/outbound calls in CRM and on any Browser Tab
- Activity History Shown in Screen Pop (Including Calls, Emails and Future Tasks from the CRM)
- Create new records on no match found
- Add New Number to Existing Contact when Selected from No Match Found Search
- Ability to Select Single Match from Multiple Match Selection
- Reporting through CRM since all calls are logged as activities with meta data