SkySwitch Features: We set you up for success from Day 1.
Everything you need in one place.
SkySwitch has a rich telecom history, and we know firsthand what resellers require to be successful. We loaded our solution with features you need, and your clients want so you can be their one-stop shop for communications and collaboration solutions.
With SkySwitch, you don't have to partner with multiple vendors and carriers to put together a complete, white-label offering. We offer it all, with top margins and the best support in the industry.
UC Client
Our full-featured UC client is the heart of our SkySwitch UCaaS reseller platform and delivers all the features your customers need to stay connected with their customers and internal teams in a reliable and secure manner. The UC client is available for both web, desktop and mobile with full functionality, so customers can easily install it whenever needed supporting hybrid and mobile environments.
Contact Center
SkySwitch's robust Contact Center solution expands on basic call center functionality to deliver advanced capabilities and integrates directly into the SkySwitch UCaaS reseller platform with a single billing and no setup fees for partners. Meet the rising demand for contact center capabilities that small to medium-sized companies are demanding. Our solution combines Al powered communications, SMS, text-to-speech, chat, chatbots, social integration, and real-time call data to make better business decisions. It allows you to deliver a high-quality inbound and outbound communications experience for your customers and employees.
AI Agent
Give your customers a conversational AI agent that works around the clock, built directly into the SkySwitch UCaaS platform. The AI Agent operates as a number or extension on the customer's PBX and handles routine tasks: answering calls, booking appointments, qualifying leads, and triaging support inquiries. Sell it under your own brand with no third-party middleware, no separate contracts, and healthy partner margins. Deploy in minutes with a drag-and-drop, no-code builder that scales with your customers as they grow.
AI-Powered Communications
Beyond the AI Agent, SkySwitch delivers AI capabilities baked across the platform. Provide your clients with actionable insights into the quality of up to 100% of their customer conversations with post-call analysis (call transcription and summarization), topic detection, sentiment analysis, and advanced reporting. Al agent assistance empowers your customers to navigate calls confidently and assist with wrap-up duties with live transcription, voicemail transcription and smart wrap-up.
Voice API
Our Voice APIs allow you to access the underlying systems that power the PBX and Telco portals to easily extend the solution and meet the specific requirements that may not be built into the solution. SkySwitch APIs are built to allow you to do anything that can be done in the PBX and Telco portals programmatically within your own application.
You can use the APIs to:
- Subscribe to real-time call data to build your own dashboards or alert on potentially interesting call flows.
- Add provisioning functionality to your own internal systems to streamline onboarding workflows.
- Manage DID inventory and E911 locations.
- Integrate click-to-call into your own applications.
Business SMS
Business SMS is the future of marketing and customer service, allowing your clients to reach their audience more effectively and reliably. The SkySwitch white-label ecosystem enables you to sell Business SMS texting and Business MMS with the same backend infrastructure that supports our advanced business platform. With our comprehensive SMS platform, you can deliver a wide range of functionality, all with existing customer phone numbers and managed through an intuitive portal accessible via the PBX login.
Video Collaboration
Your customers need reliable, secure video conferencing, and with SkySwitch you can offer them a seamless user experience with your branded solution. We built our white-label video conferencing solution with five real-time collaboration applications in a single desktop app that can be managed from the cloud: web conferencing, audio conferencing, video conferencing, remote access and webinars.
Call Center
SkySwitch enables any Reseller to offer carrier-class call center services to small to medium-sized businesses. Like all of the platforms in the SkySwitch ecosystem, our solution has been developed to deliver the highest-quality experiences to users without the need for significant investment.
Virtual Fax Solutions
The SkySwitch Virtual Fax solution allows resellers to replace customers’ analog fax machines with confidence. Our cloud fax technology uses store-and-forward fax servers to eliminate problems typically caused by VoIP faxing. We offer multiple options for sending and receiving that make it easy to use and easy to sell, plus a number of modern features.
More Features
Microsoft Teams Connector
SkySwitch offers an innovative, unique tool that makes connecting the SkySwitch platform to Microsoft Teams simple. Offer your clients a consolidated solution for collaboration, messaging, and calling, and make it your own by branding the portal, emails, and knowledge base with your identity - we take care of the technology and service, but as far as your customers see, it's 100% you.
QoS Monitor
Meet your customers' Quality of Service expectations with the SkySwitch QoS Monitor. Quality of Service issues can be caused by latency, jitter, or network congestion within your customer's LAN, at the demarc between the LAN and the Internet, or within the ISP network. We provide monitoring and diagnostic tools to make it easy to keep tabs on and maintain network health.
Mobile/Desktop Softphone
Support your clients’ desire to enable a mobile workforce by helping them transition from desk phones to softphones that you white-label with your brand. This modern solution provides a business phone line/number that works as an app on their smartphones. They can enjoy enterprise-level voice features, like extension dialing and transfers, without using their personal numbers or being physically at their desks.
Quoting and Billing Tool
SkySwitch exists to help Resellers like you build your business and revenue. We offer a quote-to-cash application that enables you to create a quote with products imported directly from our billing system's catalog. All your customers have to do is click on the emailed quote to accept it, and an account shell is automatically built into our system. No costly provisioning. No risks for manual mistakes. Just improved cash flow and time-to-close.
Integrations
In addition to our standard PBX features, we can integrate with 250+ CRM Integrations to enhance call functionality by providing insights into the client based on Caller ID. This creates efficiencies by tying the PBX and CRM together, saving you time and money.
Ready to get started?
Contact us to see what SkySwitch can do for you.